P11 · one of twelve consumer profiles

Someone to call

“We prefer talking to a person rather than using an app.”

questions: 12
captured answers: 48
AI platforms: 4
collected: 11 October 2026

01 · Questions and answers

Read what this household asked.

Open a question to compare the complete captured answers about home or contents insurance.

S-P11-H-01
Choosing cover
I want to speak to a person when arranging house insurance. Which channels provide meaningful advice?
4 answersRead the answers to S-P11-H-01
S-P11-H-02
Checking the details
I like speaking to a real person. Which house insurers will actually help me if I have a complicated claim?
4 answersRead the answers to S-P11-H-02
S-P11-H-03
Exploring options
When would a broker add value compared with direct house insurance?
4 answersRead the answers to S-P11-H-03
S-P11-H-04
Buying and switching
How should I choose a house insurer if accessible phone service matters more than an app?
4 answersRead the answers to S-P11-H-04
S-P11-C-01
Choosing cover
I prefer phone advice. Can I arrange and maintain contents insurance without online-only processes?
4 answersRead the answers to S-P11-C-01
S-P11-C-02
Checking the details
How can I verify that a contents insurer will help me make a claim by phone?
4 answersRead the answers to S-P11-C-02
S-P11-C-03
Exploring options
What's the difference between insurer service, broker assistance and bank sales support?
4 answersRead the answers to S-P11-C-03
S-P11-C-04
Buying and switching
How should human support affect my choice between otherwise similar contents quotes?
4 answersRead the answers to S-P11-C-04
M-T04-H-P11
Comparing insurers
I prefer talking to a person instead of using an app. Which NZ house insurers should I look at?
4 answersRead the answers to M-T04-H-P11
M-T04-C-P11
Comparing insurers
I need an insurer who will help me over the phone. Which NZ contents insurers should I look at?
4 answersRead the answers to M-T04-C-P11
DP-P11-C-A
Buying and switching
I can't easily manage my bills online. Can I pay my contents insurance another way without it costing much more?
4 answersRead the answers to DP-P11-C-A
DP-P11-H-K
Ongoing support
My house has water damage and the insurer keeps emailing forms I struggle to use. Can I ask for someone to help me make the claim?
4 answersRead the answers to DP-P11-H-K

02 · Insurers recommended

Which insurers AI recommended to this household

Across 4 home and 4 contents selection answers. The separate product comparisons follow below.

Answers recommending each insurer, out of 8

AMI7 of 8 answers
AA Insurance7 of 8 answers
Tower6 of 8 answers
State6 of 8 answers
MAS4 of 8 answers
FMG4 of 8 answers
Westpac Insurance2 of 8 answers
BNZ Insurance2 of 8 answers
NZI1 of 8 answers
AMP1 of 8 answers
ANZ Insurance1 of 8 answers
ASB Insurance1 of 8 answers

ChatGPT
2 of 2 answers
recommended at least one named insurer
- AMI
- AA Insurance
- Tower
- State
- MAS
- FMG
- Westpac Insurance (never named)
- BNZ Insurance (never named)
- NZI
- AMP (never named)
- ANZ Insurance (never named)
- ASB Insurance (never named)
Gemini
2 of 2 answers
recommended at least one named insurer
- AMI
- AA Insurance
- Tower
- State
- MAS
- FMG
- Westpac Insurance
- BNZ Insurance
- NZI (never named)
- AMP
- ANZ Insurance
- ASB Insurance
Google AI Mode
2 of 2 answers
recommended at least one named insurer
- AMI
- AA Insurance
- Tower
- State
- MAS (never named)
- FMG (never named)
- Westpac Insurance (never named)
- BNZ Insurance (never named)
- NZI (never named)
- AMP (never named)
- ANZ Insurance (never named)
- ASB Insurance (never named)
AI Overviews
2 of 2 answers
recommended at least one named insurer
- AMI
- AA Insurance
- Tower
- State
- MAS
- FMG
- Westpac Insurance
- BNZ Insurance
- NZI (never named)
- AMP (never named)
- ANZ Insurance (never named)
- ASB Insurance (never named)

03 · Home insurer choice

Home insurance: which insurers AI recommended

4 captured answers to “I prefer talking to a person instead of using an app. Which NZ house insurers should I look at?”

Showing all four assistants · 4 answers

Home insurance: which insurers AI recommended: for each consumer and insurer, the share of answers recommended for the insurer and how the claims about it split, across all four assistants.
Consumer	AMI	AA Insurance	MAS	FMG	Tower	State	NZI	ANZ Insurance	Westpac Insurance	ASB Insurance	BNZ Insurance
Someone to call

04 · Contents insurer choice

Contents insurance: which insurers AI recommended

4 captured answers to “I need an insurer who will help me over the phone. Which NZ contents insurers should I look at?”

Showing all four assistants · 4 answers

Contents insurance: which insurers AI recommended: for each consumer and insurer, the share of answers recommended for the insurer and how the claims about it split, across all four assistants.
Consumer	Tower	AA Insurance	State	AMI	MAS	FMG	AMP	Westpac Insurance	BNZ Insurance
Someone to call

05 · What AI told this household

The recommendations and the reasons behind them.

Home insurance: AMI was recommended in 4 of 4 answers; AA Insurance was recommended in 3 of 4 answers; FMG was recommended in 3 of 4 answers; MAS was recommended in 3 of 4 answers; State was recommended in 2 of 4 answers.

Contents insurance: AA Insurance was recommended in 4 of 4 answers; State was recommended in 4 of 4 answers; Tower was recommended in 4 of 4 answers; AMI was recommended in 3 of 4 answers; AMP was recommended in 1 of 4 answers.

The ongoing-support group contains 4 saved answers about an existing policy or claim. None prefers a named insurer to provide that support.