Consumer P10 · one of twelve consumer profiles

After a frustrating claim

“I had a frustrating car insurance claim last year.”

questions: 6
captured answers: 24
AI platforms: 4
collected: 11 October 2026

01 · Questions and answers

Read what this consumer asked.

Compare the complete answers about claim updates, repairs, write-off settlements and comparing service before buying.

S-P10-M-01
Checking the details
My last car insurance claim was a nightmare. How do I find an insurer that's easier to deal with?
4 answersRead the answers to S-P10-M-01
S-P10-M-02
Checking the details
Do car insurers get lots of complaints, and how can I compare them fairly?
4 answersRead the answers to S-P10-M-02
S-P10-M-03
Ongoing support
What are my dispute options if a repair or write-off settlement seems wrong?
4 answersRead the answers to S-P10-M-03
S-P10-M-04
Buying and switching
Should I pay more for a motor insurer with better documented claims support?
4 answersRead the answers to S-P10-M-04
M-T04-M-P10
Comparing insurers
I had a frustrating car insurance claim last year. Which NZ car insurers should I look at?
4 answersRead the answers to M-T04-M-P10
DP-P10-M-K
Ongoing support
Our last car insurer hardly gave us updates during repairs. Can we ask a new insurer about claim updates and repair guarantees before signing up?
4 answersRead the answers to DP-P10-M-K

02 · Insurers recommended

Which insurers AI recommended to a consumer who had a frustrating car insurance claim

The four answers to “I had a frustrating car insurance claim last year. Which NZ car insurers should I look at?”

Answers recommending each insurer, out of 4

AA Insurance4 of 4 answers
Cove4 of 4 answers
AMI3 of 4 answers
Tower3 of 4 answers
State3 of 4 answers
Trade Me Insurance2 of 4 answers
FMG2 of 4 answers
MAS2 of 4 answers

ChatGPT
1 of 1 answers
recommended at least one named insurer
- AA Insurance
- Cove
- AMI
- Tower
- State
- Trade Me Insurance
- FMG (never named)
- MAS (never named)
Gemini
1 of 1 answers
recommended at least one named insurer
- AA Insurance
- Cove
- AMI
- Tower
- State
- Trade Me Insurance (never named)
- FMG
- MAS
Google AI Mode
1 of 1 answers
recommended at least one named insurer
- AA Insurance
- Cove
- AMI
- Tower
- State
- Trade Me Insurance
- FMG (never named)
- MAS (never named)
AI Overviews
1 of 1 answers
recommended at least one named insurer
- AA Insurance
- Cove
- AMI (never named)
- Tower (never named)
- State (never named)
- Trade Me Insurance (never named)
- FMG
- MAS

03 · Choosing an insurer

The insurer recommendations for a frustrating previous claim.

Select an insurer to compare its recommendations, sentiment and supporting passages across the four platforms.

Showing all four assistants · 4 answers

The insurer recommendations for a frustrating previous claim.: for each consumer and insurer, the share of answers recommended for the insurer and how the claims about it split, across all four assistants.
Consumer	AA Insurance	Cove	AMI	Tower	State	Trade Me Insurance	FMG	MAS
After a frustrating claim

04 · What AI told this consumer

Looking for better claims support.

AA Insurance and Cove appear in all four answers after a frustrating previous claim. AMI, State and Tower appear in three, while FMG and MAS each appear in two. AI Overviews explicitly puts MAS and FMG first for avoiding claims frustration; ChatGPT gives a different service comparison. The full passages explain emphasis that the tied frequency counts cannot capture.