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Evidence · Car insurance

Every question, every answer, every source

Explore all 183 car-insurance questions and the 728 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
183
answers saved, of 732 planned
728
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 183 questions

Show all 183

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    183rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    728rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    4,213rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    96rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    301rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; the same twelve questions per platform

    48rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    49rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    32rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    440rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; sixteen questions per platform

    64rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    1,926rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    6,056rows

    Download recorded source urls (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

Our car policy is renewing. What's a practical stay-or-switch checklist?

Car insurance renewal: a practical stay-or-switch checklist

In New Zealand, the best way to decide whether to renew your car insurance is to compare the total cost, cover, excess and claims experience — not just the premium.

My rule of thumb: give your current insurer a chance to compete, but don't stay purely out of habit. A cheaper policy can be a false economy if it leaves you with a large bill after an accident.

1. Your stay-or-switch checklist

Renewal review

0 of 9 checked

Compare the real annual costCheck the renewal premium, instalment fees, policy fees and any discounts. Compare the full 12-month cost, not just the weekly or monthly payment.

Match the level of coverCompare comprehensive, third-party fire and theft, or third-party-only cover on a like-for-like basis.

Check the excessCompare standard excesses and any additional excesses for young, inexperienced or unnamed drivers, and glass claims.

Check how your car is valuedLook at agreed value versus market value, the insured amount, and how a total loss would be settled.

Read the exclusionsCheck cover for theft, natural events, flooding, storms, modifications, accessories, business use and other drivers.

Review useful extrasCompare windscreen cover, roadside assistance, hire-car cover, new-for-old replacement and choice of repairer.

Consider the claims experienceCheck excess waivers, repair guarantees, claims support and any conditions that could complicate a claim.

Check your circumstancesUpdate drivers, annual kilometres, parking location, vehicle use, finance and any modifications.

Ask your current insurer to review the priceGet a competing quote and ask whether your insurer can improve the renewal offer or adjust your cover.

2. When should you stay or switch?

Stay with your insurer if…

  • The premium is competitive for equivalent cover.
  • Your excess, vehicle value and benefits still suit you.
  • You trust the insurer's claims and repair process.
  • A competing quote saves very little once differences in cover are accounted for.

Consider switching if…

  • Another insurer offers comparable cover for meaningfully less.
  • Your renewal premium has risen without a clear benefit.
  • The alternative has a lower excess or better benefits at a similar price.
  • Your current policy has exclusions, service issues or limitations that matter to you.

Consumer NZ recommends getting quotes from at least three insurers and negotiating with your current provider before leaving. Car insurance buying guideCar Insurance Renewal Checklist

3. Compare the money, not just the premium

Use this quick calculation to assess a competing quote.

Enter annual figures in NZ dollars.

Current annual premium ($)

Alternative annual premium ($)

Current excess ($)

New excess ($)

Extra annual fees or costs to switch ($)

Estimated first-year saving from switching

$250

The alternative is cheaper before accounting for differences in cover and excess.

Remember: the alternative excess is $250 higher, so you'd need to be comfortable paying more if you claim.

Illustrative comparison only. It does not assign a dollar value to differences in cover or claims service.

4. New Zealand-specific checks before switching

  • Vehicle value: Confirm whether the policy uses agreed or market value and whether the renewal value is still appropriate. Car insuranceCar Insurance Renewal Checklist
  • Drivers and vehicle use: Make sure young or restricted-licence drivers, commuting, business use and modifications are accurately disclosed.
  • Excess affordability: Choose an excess you could comfortably pay after an accident.
  • Policy overlap: Arrange the new policy to start when the old cover ends, and obtain confirmation before cancelling the existing policy.
  • Payment terms: Check whether monthly payments include additional fees and what happens to outstanding premiums if the car is written off. Car insuranceCar insurance: How to make a claim

For an independent New Zealand comparison, start with Consumer NZ's car insurance guide and comparison tool.

5. The simplest next step

Get your renewal notice and two competing quotes. Compare the same cover level, vehicle value, excess and drivers, then ask your current insurer whether it can improve its offer.

If you share your renewal premium, car's approximate year and value, and whether you have comprehensive or third-party cover, I can help you work out what a reasonable stay-or-switch decision looks like for your situation.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

Our car policy is renewing. What's a practical stay-or-switch checklist?

Navigating a car insurance renewal in New Zealand involves balancing rising premiums against the actual market value of your vehicle and your current risk profile.

This practical stay-or-switch checklist helps you evaluate whether to stick with your current insurer or shop the market.

Step 1: Audit Your Current Policy Details

Before looking at prices, make sure your baseline data is accurate, as errors or outdated info can inflate your premium or invalidate a future claim:

  • Check your sum insured: Vehicles depreciate. If your sum insured or agreed value is locked at what the car was worth two years ago, you are paying for phantom value. Check current market values on platforms like Trade Me Motors to keep your sum realistic.
  • Review named drivers: Have household dynamics changed? If younger drivers or flatmates are no longer driving the vehicle, remove them to lower the risk profile.
  • Update your overnight parking: If you’ve moved house, changed from street parking to a locked garage, or altered your daily commute distance, let your insurer know.

Step 2: Stress-Test Your Excess and Benefits

  • Adjust your standard excess: If you want to lower your renewal premium, test raising your voluntary excess. Ensure it sits at an amount you could comfortably pay out of pocket on short notice if something happens.
  • Review optional add-ons: Check if you are paying for extras you no longer use—such as roadside assistance (if you already have AA membership), rental car cover, or windscreen excess waivers.

Step 3: Run Market Comparisons (The "Switch" Test)

Never auto-renew without checking what competitors are offering for equivalent cover:

  • Pull 2–3 competing quotes: Check major NZ providers (such as AA Insurance, Tower, AMI, State, or using aggregator tools like Quashed) to see how your renewal price stacks up.
  • Compare policy wordings: Look beyond the bottom line. Check whether competing policies offer agreed value vs. market value, lower standard excesses, or free windscreen repairs. A slightly cheaper policy that strips out key benefits may cost you more at claim time.
  • Leverage membership discounts: Check if you qualify for bundle discounts (combining home, contents, and car) or membership perks (like AA or Costco member rates).

Step 4: Finalize Your Decision

  • If staying: Use your renewal notice as leverage. If a competitor is offering a better rate for identical cover, call your current insurer before your renewal date to ask if they can match or better it.
  • If switching: Ensure your new policy start date matches the exact minute your old policy expires so you avoid any uninsured gaps on the road. Confirm your old policy is formally cancelled and any pro-rata refunds are processed.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

Our car policy is renewing. What's a practical stay-or-switch checklist?

AI Overview

When your car insurance is up for renewal, car insurers assume you will let it auto-renew without checking the market. Evaluating your policy annually is one of the easiest ways to protect your household budget from premium creep.

Phase 1: Review Your Current Value (The "Stay" Check)

Before looking elsewhere, check if your current policy still aligns with your vehicle's actual market value.

  • Agreed Value vs. Market Value: Check your policy schedule. If you are on an "Agreed Value" policy, ensure the sum isn't locked into a number higher than what the car is actually worth today. Vehicles depreciate, and you don't want to pay a premium for a payout amount the insurer might contest or reduce.

  • Excess Adjustment: Review your current excess (often $400 or $500). Raising your excess to $1,000 can drastically lower your annual premium. Only do this if you have that cash set aside in an emergency fund.

  • No-Claims Bonus (NCB): Confirm your current NCB tier. If you have maximum protection, switching might mean building that status back up with a new provider, though many competitors will match your current rating.

Phase 2: Compare the Market (The "Switch" Check)

Don't rely solely on comparison sites; many major New Zealand insurers require direct quotes on their official websites.

  • Gather Core Metrics: Pull up three direct quote engines (e.g., AA Insurance, AMI, or Tower) and input identical parameters:

  • Same excess amount

  • Same drivers listed

  • Same usage profile (e.g., social vs. commuting)

  • Multi-Policy Bundling: Calculate if moving your house or contents insurance to the same provider unlocks a 10% to 15% multi-policy discount that outweighs a cheaper standalone car premium.

  • The Hidden Policy Perks: Look past the base price to compare structural coverage elements:

  • Windscreen Excess: Is glass claimable with $0 excess?

  • Roadside Assistance: Is it bundled, or an extra add-on?

  • Rental Car Cover: Do they provide a temporary vehicle if yours is stolen or being repaired?

The Stay-or-Switch Decision Matrix

Factor Stay If... Switch If...
Price Gap The premium increase is under 5% and matches inflation. A competitor offers identical coverage for >15% less.
Claims Experience You had a seamless, stress-free claim experience recently. You faced long hold times or disputed claim assessments.
Bundling Your home, contents, and car are heavily discounted together. A new provider offers a massive sign-on or bundle bonus.

Step 3: The Leverage Play

If you find a cheaper quote online but prefer your current insurer's service, call them. State the competitor's price and ask them to match it or offer a loyalty discount. Many retention teams have the authority to shave $50 to $100 off a renewal quote to keep your business.

To help me tailor this checklist, could you tell me:

  • What type of coverage do you currently have (Comprehensive or Third Party)?

  • Are you currently bundling this with other policies like house or contents?

  • Has your vehicle's usage or driver list changed over the last 12 months?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

Our car policy is renewing. What's a practical stay-or-switch checklist?

When your car insurance renewal notice arrives, it is the ideal time to run a quick health check rather than letting it auto-renew. Use this practical stay-or-switch checklist to decide whether to stick with your current provider or hunt for a better deal.

Phase 1: Review Your Current Renewal

  1. Audit your vehicle details and valuation : Check if your sum insured or agreed value accurately matches the current market value of your car. Depreciation happens every year, so ensure you aren't over-insuring (and over-paying) for a lower vehicle value.
  2. Review your personal info and usage : Update your current address , list of drivers (e.g., removing a learner driver who no longer drives), and estimated annual mileage. Lower mileage or safer parking can sometimes drop your premium.
  3. Adjust your excess : Test different excess amounts. Raising your voluntary excess lowers your regular premium, provided you have that cash set aside in an emergency fund if you need to claim. [Quashed]
  4. Scrutinize the price hike : Look at the percentage increase on your renewal notice. Premiums across New Zealand often creep up due to inflation, weather events, or claims history—even if you haven’t made a claim yourself.

Phase 2: Shop and Compare (The Switch Test)

  1. Scan the market : Use comparison tools or get quotes from competing Kiwi insurers to see what baseline market rates look like for your exact vehicle and profile. Consumer research shows shopping around can yield significant savings.
  2. Compare the fine print (PDS) : Don't just look at the price tag. Check the Product Disclosure Statement (PDS) for hidden differences:
  • Does the policy include a rental car after an accident or theft?
  • What is the excess for windscreen claims or drivers under 25?
  • Are there restrictive exclusions on modifications or roadside assistance? [Canstar NZ]
  1. Check your no-claim bonus/protection : Confirm how your safe-driver history or no-claims discount transfers or applies if you move to a new provider. [Canstar NZ]

Phase 3: Negotiate or Execute

  1. Try bargaining : If you like your current insurer's service but dislike the price hike, call them up. Ask if they can price-match or review your premium against a competitor's quote before you walk away. [Consumer NZ]
  2. Secure new cover first : If you decide to switch, never cancel your old policy until your new policy confirmation and start date are safely locked in to avoid any coverage gap. [Canstar NZ]
  3. Cancel formally : Cancel your old policy explicitly in writing or via their official process rather than just stopping automatic payments, ensuring you avoid any administrative mix-ups. Check for any mid-term cancellation fees (though waiting until the exact renewal date usually avoids this). [Canstar NZ]

If you'd like to narrow this down, let me know:

  • Roughly how much has your premium increased this year?
  • Is your policy currently set to agreed value or market value?
Ask anything

Captured 11 October 2026