Borrower P04 · one of twelve borrower profiles
Homeowner considering a switch
“An owner-occupier offered a lower rate and a cash contribution by another lender.”
- questions
- 17
- captured answers
- 99
- AI platforms
- 4
- collected
- 11 Oct 2026
Read what this borrower asked.
Open a question to compare the complete answers, including those asked from the four cities.
HL-Q025
Choosing a loan
I've got a mortgage and another bank has offered a better rate and some cash to switch. Which lenders are worth comparing before I make up my mind?
HL-Q026
Borrower journey
Another lender has offered me a lower mortgage rate and a cash payment to move my home loan. How do I work out whether it's actually a better deal once everything is included?
HL-Q027
Borrower journey
I owe $500,000 on my mortgage, with 25 years left. My bank has offered 5.69% fixed for a year. Another lender offers 5.49% for a year and $3,000 cash, but moving would cost $1,400 and the cash has to be repaid if I leave within three years. Is switching worth it?
HL-Q028
Borrower journey
I'm thinking of moving my mortgage to another lender. What information will I need, and how much work is usually involved in the application?
HL-Q029
Borrower journey
A new lender has approved my mortgage switch. What needs to happen before the old loan is paid off and the new one starts?
HL-Q031
Borrower journey
I recently moved my mortgage to a new lender, but getting answers about the loan has been frustrating. What should I do to get someone to help?
HL-Q032
Borrower journey
I got a cash contribution when I switched my home loan. I might need to move again sooner than expected. How do I check what I'd have to pay back?
HL-Q130
Choosing a loan
I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. Which lenders would you recommend for my home loan, and why?
HL-Q131
Choosing a loan
Which bank is best to refinance a mortgage with if I'm being offered cash to switch?
HL-Q132
Choosing a loan
best bank to refinance mortgage cash contribution
HL-Q133
Borrower priorities
I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is keeping the total cost as low as possible. Which lenders would you recommend for my home loan, and why?
HL-Q134
Borrower priorities
I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is being able to pay extra or change my repayments when I need to. Which lenders would you recommend for my home loan, and why?
HL-Q135
Borrower priorities
I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is getting good help and advice when I need it. Which lenders would you recommend for my home loan, and why?
HL-Q136
Support after purchase
I recently moved my home loan to a new lender for a lower rate and a cash contribution. Which lenders are best at looking after mortgage customers in my situation, and why?
HL-Q137
Support after purchase
I switched my mortgage for a better rate and some cash, but my new bank has been hard to deal with. Next time I'd rather be with a bank that's good to deal with. Which ones have a good reputation for mortgage service?
HL-Q138
Support after purchase
If I switch mortgages again, which bank has the best customer service, not just the best rate?
HL-Q139
Support after purchase
best bank mortgage service after refinancing
Which lenders AI put in front of this borrower
The national loan-choice and support answers, with the lenders each assistant recommended.
Answers recommending each lender, out of 31
BNZ24 of 31 answers
Co-operative23 of 31 answers
Kiwibank17 of 31 answers
ASB16 of 31 answers
ANZ14 of 31 answers
SBS13 of 31 answers
Westpac12 of 31 answersTSB10 of 31 answers
- Heartland Bank2 of 31 answers
- Prospa1 of 31 answers
- Resimac1 of 31 answers
- Simplicity1 of 31 answers
- Velocity1 of 31 answers
ChatGPT
8 of 8 answers
recommended at least one named lender
- BNZ
- Co-operative
- Kiwibank
- ASB
- ANZ
- SBS
- Westpac
- Heartland Bank (never named)
- Prospa (never named)
- Resimac (never named)
- Simplicity (never named)
- Velocity (never named)
Gemini
6 of 8 answers
recommended at least one named lender
- BNZ
- Co-operative
- Kiwibank
- ASB
- ANZ
- SBS
- Westpac
- Heartland Bank
- Prospa (never named)
- Resimac (never named)
- Simplicity
- Velocity (never named)
Google AI Mode
7 of 8 answers
recommended at least one named lender
- BNZ
- Co-operative
- Kiwibank
- ASB
- ANZ
- SBS
- Westpac
- Heartland Bank
- Prospa
- Resimac
- Simplicity (never named)
- Velocity
AI Overviews
7 of 7 answers
recommended at least one named lender
- BNZ
- Co-operative
- Kiwibank
- ASB
- ANZ
- SBS
- Westpac
- Heartland Bank (never named)
- Prospa (never named)
- Resimac (never named)
- Simplicity (never named)
- Velocity (never named)
Which lenders AI recommended for the loan.
National choice answers for this borrower. Open a lender to read the evidence.
Showing all four assistants · 16 answers
| Borrower | Co-operative | ANZ | BNZ | ASB | Kiwibank | SBS | Westpac | Heartland Bank | Prospa | Resimac | Velocity | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Considering a switch |
Who AI recommended for ongoing support.
National support answers for this borrower, after the lending decision.
Showing all four assistants · 15 answers
| Borrower | BNZ | Co-operative | Kiwibank | ASB | ANZ | SBS | Westpac | Simplicity | |
|---|---|---|---|---|---|---|---|---|---|
| Considering a switch |
The reasoning behind the recommendations.
The answer is usually a comparison of the whole deal. The recurring factors are the interest saving, cash contribution, repayment conditions, break and legal costs, and the length of time the customer must stay. Co-operative is the most frequent pooled national choice recommendation, ahead of ANZ and BNZ.
The platform review shows that a cashback question can produce either named provider comparisons or process advice. ChatGPT's Q131 gives a six-lender shortlist; Gemini and AI Mode describe changing offers and comparison steps without positively selecting named banks. A mention-only ranking would obscure that distinction.
Once the switch is complete, the task changes to managing the relationship with the new lender. BNZ leads support recommendations, with Co-operative and TSB following. The borrower may need help with repayment changes, communication or a service problem. The study therefore separates the appeal of moving from the experience of being looked after after the move.
Where the answers to this borrower came from
The websites each assistant drew on, and what kind of publisher they are. Pick a question group to compare the websites.
ChatGPT
29%lender websites
Had sources24of 25
Showed you a link25of 25
- 1
canstar.co.nz, comparison & tools,cited in 9 answers9 - 2
fma.govt.nz, government,cited in 9 answers9
- 3bnz.co.nz, lender websites,cited in 8 answers8
- 4
interest.co.nz, news,cited in 8 answers8 - 5kiwibank.co.nz, lender websites,cited in 7 answers7
- 6asb.co.nz, lender websites,cited in 6 answers6
- 7
bankomb.org.nz, consumer groups,cited in 6 answers6 - 8
consumer.org.nz, consumer groups,cited in 6 answers6 - 9
consumerprotection.govt.nz, government,cited in 6 answers6 - 10
rbnz.govt.nz, government,cited in 5 answers5
Gemini
30%businesses
Had sources23of 25
Showed you a link0of 25
- 1
moneyhub.co.nz, comparison & tools,cited in 7 answers7 - 2bnz.co.nz, lender websites,cited in 5 answers5
- 3canstar.co.nz, comparison & tools,cited in 5 answers5
- 4
opespartners.co.nz, businesses,cited in 5 answers5 - 5kiwibank.co.nz, lender websites,cited in 4 answers4
- 6
become.nz, businesses,cited in 3 answers3 - 7
mortgagelab.co.nz, businesses,cited in 3 answers3 - 8
simpler.co.nz, businesses,cited in 3 answers3 - 9cslaw.co.nz, other,cited in 2 answers2
- 10
finchmortgages.co.nz, businesses,cited in 2 answers2
Google AI Mode
43%comparison & tools
Had sources23of 25
Showed you a link10of 25
- 1canstar.co.nz, comparison & tools,cited in 14 answers14
- 2moneyhub.co.nz, comparison & tools,cited in 9 answers9
- 3consumer.org.nz, consumer groups,cited in 6 answers6
- 4bnz.co.nz, lender websites,cited in 3 answers3
- 5
rnz.co.nz, news,cited in 3 answers3 - 6become.nz, businesses,cited in 2 answers2
- 7co-operativebank.co.nz, lender websites,cited in 2 answers2
- 8asb.co.nz, lender websites,cited in 1 answers1
- 9
calculate.co.nz, comparison & tools,cited in 1 answers1 - 10downiestewart.co.nz, other,cited in 1 answers1
AI Overviews
23%businesses
Had sources24of 24
Showed you a link11of 24
- 1canstar.co.nz, comparison & tools,cited in 12 answers12
- 2
squirrel.co.nz, businesses,cited in 11 answers11 - 3
facebook.com, social media,cited in 8 answers8 - 4
mortgages.co.nz, comparison & tools,cited in 8 answers8 - 5asb.co.nz, lender websites,cited in 6 answers6
- 6become.nz, businesses,cited in 6 answers6
- 7interest.co.nz, news,cited in 6 answers6
- 8rnz.co.nz, news,cited in 6 answers6
- 9
sorted.org.nz, government,cited in 6 answers6 - 10co-operativebank.co.nz, lender websites,cited in 5 answers5
- Lender websites
- Government
- News
- Comparison & tools
- Consumer groups
- Businesses
- Social media
- Other
A website counts once per answer, however many claims cite it. 94 of 99 answers have recorded sources.