Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

I owe $500,000 on my mortgage, with 25 years left. My bank has offered 5.69% fixed for a year. Another lender offers 5.49% for a year and $3,000 cash, but moving would cost $1,400 and the cash has to be repaid if I leave within three years. Is switching worth it?

Is switching your NZ$500,000 mortgage worth it?

On the numbers you've given, switching looks financially attractive in the first year — provided you can stay with the new lender for three years and the $3,000 cashback doesn't come with other significant conditions. The main question is whether the short-term savings justify the three-year cashback commitment.

Let's break it down in New Zealand dollars.

1. Compare the two offers

Your mortgage details:

  • Mortgage balance: $500,000
  • Remaining term: 25 years
  • Current bank: 5.69% fixed for one year
  • New lender: 5.49% fixed for one year
  • Switching costs: $1,400
  • Cashback from new lender: $3,000, repayable if you leave within three years

The new lender's rate is 0.20 percentage points lower. On a $500,000 mortgage, that is a meaningful saving, although the exact amount depends on how your repayments are structured.

2. How much would you save?

Assuming principal-and-interest repayments over 25 years, with monthly repayments and the rates unchanged for the first year:

Current bank · 5.69%

~$3,135/mo

Estimated repayment

New lender · 5.49%

~$3,075/mo

Estimated repayment

Monthly repayment reduction

~$60

First-year interest saving

~$950

Estimates only; actual repayments depend on the lender's repayment calculation and schedule. Interest savings are separate from the reduction in principal.

3. The cashback makes the difference

Here's the approximate first-year financial benefit of switching:

Item Benefit / cost
Cashback received +$3,000
Switching costs −$1,400
First-year interest saved +$950
Net first-year benefit +$2,550

That is a solid potential gain. Even without the cashback, the lower rate would save about $950 in interest in the first year, which would not cover your $1,400 switching costs.

The important catch is the three-year cashback condition. New Zealand's Financial Markets Authority warns borrowers to weigh cashback incentives against the longer-term costs and conditions of a mortgage. Mortgage adviceMortgages and home loans

4. What if you switch again after one year?

This is the crucial decision point.

  • Stay with the new lender for three years: You keep the $3,000 cashback, assuming you meet all the conditions. You can then reassess your options.
  • Leave after one year: If the full cashback must be repaid, your net first-year result becomes approximately a $450 loss: $950 interest saved minus $1,400 switching costs, with the cashback received and then repaid.
  • Your existing bank offers to match 5.49%: You could potentially get the lower rate without paying switching costs or accepting the new cashback lock-in. Ask your current bank to match it before committing.

Also confirm whether the $1,400 covers every cost, including legal fees and any break fee on your existing fixed loan. The Consumer Protection website explains that early repayment charges may apply when you leave a fixed-rate mortgage early. Mortgages and home loansRefinancing your mortgage

My recommendation

I'd lean towards switching, provided you expect to keep the mortgage with the new lender for at least three years, the cashback terms are clear, and the $1,400 covers all switching costs. The estimated $2,550 first-year benefit is worthwhile.

However, I'd first ask your current bank to match the 5.49% rate. If it does, you may avoid the hassle and cost of refinancing while keeping your flexibility.

One question that could change my recommendation: Is your current 5.69% fixed rate already due to expire, or would you have to break the existing fixed term to switch? If you have to break it early, the break fee could materially change the numbers.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

I owe $500,000 on my mortgage, with 25 years left. My bank has offered 5.69% fixed for a year. Another lender offers 5.49% for a year and $3,000 cash, but moving would cost $1,400 and the cash has to be repaid if I leave within three years. Is switching worth it?

def calc_monthly_payment(principal, annual_rate, years):
    r = annual_rate / 12
    n = years * 12
    return principal * (r * (1 + r)**n) / ((1 + r)**n - 1)

principal = 500000
years = 25

rate_current = 0.0569
rate_other = 0.0549

pmt_current = calc_monthly_payment(principal, rate_current, years)
pmt_other = calc_monthly_payment(principal, rate_other, years)

print(f"Current Monthly Payment (5.69%): ${pmt_current:.2f}")
print(f"Other Monthly Payment (5.49%): ${pmt_other:.2f}")

# Calculate remaining balance after 1 year (12 payments)
def remaining_balance(principal, annual_rate, years, months_paid):
    r = annual_rate / 12
    n = years * 12
    pmt = calc_monthly_payment(principal, annual_rate, years)
    bal = principal * ((1 + r)**n - (1 + r)**months_paid) / ((1 + r)**n - 1)
    return bal

# Total interest paid in year 1 and principal paid
# Let's simulate month by month to get exact interest paid in year 1
def simulate_year_one(principal, annual_rate, years):
    r = annual_rate / 12
    pmt = calc_monthly_payment(principal, annual_rate, years)
    bal = principal
    total_interest = 0
    total_principal = 0
    for _ in range(12):
        interest = bal * r
        principal_part = pmt - interest
        total_interest += interest
        total_principal += principal_part
        bal -= principal_part
    return total_interest, total_principal, bal

int_curr, prin_curr, bal_curr = simulate_year_one(principal, rate_current, years)
int_other, prin_other, bal_other = simulate_year_one(principal, rate_other, years)

print("\n--- Year 1 Breakdown ---")
print(f"Current (5.69%): Interest = ${int_curr:.2f}, Principal = ${prin_curr:.2f}, End Bal = ${bal_curr:.2f}")
print(f"Other (5.49%): Interest = ${int_other:.2f}, Principal = ${prin_other:.2f}, End Bal = ${bal_other:.2f}")

interest_savings = int_curr - int_other
print(f"Interest saved in Year 1: ${interest_savings:.2f}")

# Cash back and costs
cash_back = 3000
moving_cost = 1400
net_cash_effect = cash_back - moving_cost
print(f"Net upfront cash effect (Cash back - Moving cost): ${net_cash_effect:.2f}")

total_benefit_year1 = interest_savings + net_cash_effect
print(f"Total net financial benefit in Year 1: ${total_benefit_year1:.2f}")
Current Monthly Payment (5.69%): $3127.43
Other Monthly Payment (5.49%): $3067.45

--- Year 1 Breakdown ---
Current (5.69%): Interest = $28209.44, Principal = $9319.70, End Bal = $490680.30
Other (5.49%): Interest = $27210.86, Principal = $9598.56, End Bal = $490401.44
Interest saved in Year 1: $998.58
Net upfront cash effect (Cash back - Moving cost): $1600.00
Total net financial benefit in Year 1: $2598.58
# Let's verify the net cash flow if leaving at the end of Year 1
interest_saved_y1 = 998.58
cash_back = 3000
moving_cost = 1400
clawback = 3000

net_if_leave_y1 = interest_saved_y1 - moving_cost + cash_back - clawback
print(f"Net financial result if leaving after Year 1 (with full clawback): ${net_if_leave_y1:.2f}")
Net financial result if leaving after Year 1 (with full clawback): $-401.42

Switching lenders can feel like a no-brainer when you see a lower interest rate and a cash-back offer, but the 1-year fixed term combined with the 3-year cash-back clawback changes the math entirely.

Here is a detailed breakdown of the numbers, the hidden risks, and whether the move makes financial sense for your $500,000 mortgage.


1. The Financial Breakdown (Year 1)

  • Current Offer (5.69% fixed for 1 year):
    • Monthly payment: $3,127.43
    • Total interest paid in Year 1: $28,209.44
  • New Lender Offer (5.49% fixed for 1 year + $3,000 cash back):
    • Monthly payment: $3,067.45 (saving $59.98 per month)
    • Total interest paid in Year 1: $27,210.86
    • Interest saved in Year 1: $998.58

Net Upfront Impact:

  • Cash back received: +$3,000.00
  • Less moving/discharge/legal costs: -$1,400.00
  • Plus Year 1 interest savings: +$998.58
  • Total Net Gain in Year 1: $2,598.58

2. The Catch: The 3-Year Clawback Rule

Both offers are fixed for 1 year. At the end of 12 months, your fixed term expires, and you will need to refix your mortgage.

Because the new lender requires you to stay for 3 years to keep the $3,000 cash back, a major risk emerges:

  • If you leave after 1 year: If interest rates drop further next year and another bank offers a significantly better rate, you will likely want to switch. However, doing so will trigger the full $3,000 clawback repayment.
  • The Result of Leaving at Year 1:
    $$\text{Interest Saved ($999)} - \text{Moving Costs ($1,400)} + \text{Cash Back ($3,000)} - \text{Clawback Repayment ($3,000)} = \mathbf{-$401.42}$$
    • Bottom line: If you leave after one year, you end up $401 worse off than if you had stayed with your current bank.

3. Is Switching Worth It?

  • It IS worth it if: You are confident that you will stay with this new lender for at least 2 to 3 years, or if you plan to refix with them when the 1-year term ends without jumping ship to another competitor. Over 3 years, the lower rate and cash back compound into a genuine savings win.
  • It IS NOT worth it if: You plan to aggressively shop around for the absolute lowest rate every 12 months. The clawback and moving costs will wipe out your savings.

Action Plan

  1. Leverage the offer with your current bank: Call your current bank manager, tell them you have a written offer for 5.49% plus a $3,000 cash contribution from a competitor, and ask if they will match the rate or offer a loyalty cash contribution to keep your $500,000 mortgage.
  2. Calculate your exact moving costs: Ensure your solicitor's discharge fee and the new lender's setup fees do not exceed the estimated $1,400.
  3. Assess your 3-year outlook: Decide whether you are comfortable being locked into this new lender's ecosystem for three years to protect the cash incentive.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

I owe $500,000 on my mortgage, with 25 years left. My bank has offered 5.69% fixed for a year. Another lender offers 5.49% for a year and $3,000 cash, but moving would cost $1,400 and the cash has to be repaid if I leave within three years. Is switching worth it?

Yes, strictly from a 1-year financial standpoint , switching is worth it because you come out ahead by over $ 𝟐,𝟑𝟎𝟎 net in the first year.

However, because of the 3-year clawback clause on the cash back, you need to look at what happens after that first year. Here is a breakdown of the numbers and considerations:

The Year 1 Financial Breakdown

  • Current Bank ( 𝟓.𝟔𝟗%): Monthly payment is roughly $3,127. Total paid over 1 year = $37,529.

  • New Lender ( 𝟓.𝟒𝟗%): Monthly payment is roughly $3,067 (saving you about $60 a month, or $720 over the year).

  • Upfront Costs vs. Cash Back: You get $3,000 cash back, minus $1,400 in moving/legal/switching costs, leaving you a $ 𝟏,𝟔𝟎𝟎 net cash boost.

  • Total Year 1 Benefit: $720 (lower repayments)

+positive

$1,600 (net cash back)

=equals

=

$ 𝟐,𝟑𝟐𝟎 ahead in your first year. Your principal after one year will also be slightly lower ( $490,401 vs $490,680).

The 3-Year Catch (The Clawback Risk)

The $3,000 cash back comes with a string attached: if you leave within 3 years, you must repay a pro-rata portion (or all, depending on the exact terms) of that cash back.

  • If interest rates drop further in 12 months and you want to switch again to chase a better rate, you will face a clawback penalty.

  • If you plan to stay with the new lender for the full 3 years (refixing with them after year 1), the clawback is no longer an issue.

Non-Financial Factors to Consider

  • Convenience & Effort: Is saving $2,320 worth the paperwork, application process, property valuation, and legal coordination required to move lenders in New Zealand?

  • Existing Bank Loyalty: Often, if you present the competing offer (lower rate + cash back) to your current bank, they may match or come close to it to avoid losing you. It costs nothing to ask them to sharpen their pencil.

Would you like me to calculate what happens if you stay with the new lender for Year 2 at potentially different rates, or would you prefer tips on how to negotiate with your current bank first?

Ask anything

Captured 11 October 2026

AI Overviews · National

I owe $500,000 on my mortgage, with 25 years left. My bank has offered 5.69% fixed for a year. Another lender offers 5.49% for a year and $3,000 cash, but moving would cost $1,400 and the cash has to be repaid if I leave within three years. Is switching worth it?

AI Overview

Switching lenders is financially worth it , giving you an immediate net benefit of $2,320 over the first year. However, this strategy is only ideal if you are certain you will not move or refinance again within the next three years to avoid the cash clawback penalty.


First-Year Financial Breakdown

The upfront math directly favors making the switch. By moving to the new lender, you reduce your interest rate by 0.20%, resulting in lower monthly payments and principal interest savings:

Metric Current Bank (5.69%) New Lender (5.49%) Net Benefit / Savings
Monthly Repayment $3,127.43 $3,067.45 $59.98 / month
Total Year 1 Repayments $37,529.16 $36,809.40 $719.76
Upfront Cash Incentive $0 $3,000 $3,000
Moving / Legal Costs $0 -$1,400 -$1,400
Total Year 1 Net Gain - - $2,319.76

The Hidden Catch: The Three-Year Clawback

While you lock in a clear win for the first year, New Zealand banks strictly enforce clawback provisions on cash incentives.

  • The Risk: If you sell your house, break your fixed term, or switch banks again within 3 years, you must repay the $3,000 cash drop.

  • The Math: Because the lower interest rate of 5.49% is only guaranteed for one year , you will be at the mercy of whatever interest rates the new bank offers in Years 2 and 3. If their rates become uncompetitive later on, you will be "locked in" because switching away would trigger the $3,000 penalty.

My Recommendation

  1. Leverage the Offer first: Before making the move, call your current bank's retention team. Tell them you have a written offer for 5.49% plus $3,000 cash from a competitor. Ask if they can match the 5.49% rate or offer a smaller cash drop to keep your business. If they match the rate, you save ~$720 without the hassle or legal costs of switching.

  2. Switch only if you're staying put: If your current bank refuses to budge, proceed with the switch only if you have zero intention of moving houses or changing lenders before 2029.

If you would like to map out future scenarios, let me know:

  • Do you plan to make lump-sum payments or increase your repayment frequency?

  • What is your risk tolerance for where interest rates might head in Year 2?

Show Code

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python

Let's calculate the savings precisely

Loan amount

P = 500000

Term: 25 years = 300 months

n = 25 * 12

Bank 1: 5.69% for 1 year

r1 = 0.0569 / 12
pmt1 = P * (r1 * (1 + r1)**n) / ((1 + r1)**n - 1)

Bank 2: 5.49% for 1 year

r2 = 0.0549 / 12
pmt2 = P * (r2 * (1 + r2)**n) / ((1 + r2)**n - 1)

Interest paid in year 1

balance1 = P
interest1 = 0
for _ in range(12):
intr = balance1 * r1
interest1 += intr
balance1 = balance1 + intr - pmt1

balance2 = P
interest2 = 0
for _ in range(12):
intr = balance2 * r2
interest2 += intr
balance2 = balance2 + intr - pmt2

repayment_savings = (pmt1 - pmt2) * 12
interest_savings = interest1 - interest2

print(f"Monthly Pmt 1: {pmt1:.2f}, Monthly Pmt 2: {pmt2:.2f}")
print(f"Repayment savings in Year 1: {repayment_savings:.2f}")
print(f"Interest savings in Year 1: {interest_savings:.2f}")

Use code with caution.

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Captured 11 October 2026