Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We're buying our first home with about a 10% deposit. We want repayments we can comfortably manage, but we'd also like to pay extra when we can. What should we look for in a mortgage?

For a first home in New Zealand with a 10% deposit, I'd look for a mortgage that gives you certainty over your essential repayments, flexibility to pay extra when you can, and protection against interest-rate rises.

You don't necessarily need the mortgage with the lowest advertised interest rate. A slightly more flexible loan structure can be worth more if you want to make extra repayments without paying penalties.

1. The five things I'd prioritise

  1. Comfortable minimum repayments

Work out what you can afford using your take-home pay after allowing for rates, insurance, maintenance, utilities and other living costs. Stress-test your budget against a higher mortgage rate, not just the rate offered today.

  1. The ability to pay extra

Look for a loan that allows additional repayments, lump sums or increased regular payments without hefty break fees. Check the exact limits and conditions, especially if you fix your interest rate.

  1. A sensible fixed-versus-floating structure

A fixed rate can give you predictable repayments. A floating rate usually offers more flexibility to repay extra, but its interest rate can change. Splitting your mortgage can give you some of each.

  1. A cash buffer after settlement

Don't put every spare dollar into the deposit if it leaves you without emergency savings. Home repairs, insurance excesses and unexpected expenses can arrive quickly.

  1. Low total borrowing costs

Compare interest rates, low-equity margins or premiums, loan fees, cashback offers and any conditions attached to them. With a 10% deposit, your loan-to-value ratio (LVR) will generally be around 90%, so low-equity lending costs deserve particular attention.

2. The mortgage structure I'd investigate first

A split mortgage is a good starting point to discuss with a bank or mortgage adviser. For example, you might fix most of the loan for predictable repayments and keep a smaller portion floating for extra repayments.

Illustrative split-loan structure

80% fixed

Repayment certainty

20% floating

Extra-payment flexibility

Example only, not a prescribed ratio. Floating rates can be higher, and the right split depends on your budget and the lender's terms.

Why this can work for you:

  • Your fixed portion gives you a more predictable base repayment while you settle into homeownership.
  • Your floating portion can let you put bonuses, savings or spare monthly income towards the principal without fixed-loan break costs.
  • Your flexibility can be adjusted over time as your income, expenses and equity change.

Ask whether you can instead make extra repayments on a fixed loan within an annual allowance. Some lenders permit this, subject to specific conditions. You may not need a floating portion at all if the fixed-loan terms already meet your needs. Types of mortgages in New Zealand, and how to choose » SortedHow to manage your mortgage and pay off your home loan early » Sorted

Two other features worth comparing

  • Offset mortgage: Savings in linked eligible accounts reduce the balance on which interest is calculated. This can be useful if you keep a cash buffer, but compare the rate and account conditions.
  • Revolving credit: Works somewhat like a large overdraft secured against your home. It can reward disciplined budgeting, but is less suitable if you might repeatedly spend the available credit.

Neither is automatically better than a standard table loan. For a first home, simplicity and reliable budgeting are valuable.

3. What a 10% deposit changes

With a 10% deposit, you'll usually be borrowing around 90% of the purchase price. That is a high-LVR loan, so the bank may:

  • Apply a low-equity margin or premium, or offer a different rate.
  • Have stricter lending criteria or limited low-deposit lending availability.
  • Review your pricing as you build equity, depending on its policy and the terms of your loan.

High-LVR lending is permitted in New Zealand, but banks have limits on how much of their new lending can fall into this category. Approval isn't guaranteed just because you have the deposit. Understanding loan-to-value restrictions - Reserve Bank of New ZealandLoan-to-value ratio restrictions - Reserve Bank of New Zealand

Ask the lender these questions:

  1. What is the interest rate including any low-equity margin?
  2. At what level of equity can the margin be reduced or removed, and is that automatic?
  3. What valuation or other evidence will be required to qualify for better pricing?
  4. Are there any special conditions or fees for low-deposit borrowers?

Also check whether you qualify for a Kāinga Ora First Home Loan. Eligible buyers may be able to purchase with a deposit as low as 5%, subject to the scheme's criteria and participating lenders. With 10% saved, it is still worth asking whether the scheme is relevant to your circumstances. Financial help for first-home buyers

4. Choose repayments you can comfortably live with

I'd use three repayment numbers when comparing mortgage offers:

  • Normal repayment: What you can pay every fortnight without feeling stretched.
  • Stress-tested repayment: What you could afford if interest rates rose when you needed to refix.
  • Accelerated repayment: What you'd like to pay in a good month, after essentials and savings are covered.

For example, suppose your required mortgage payment is $3,000 a month. You could budget around that amount and voluntarily pay $3,200 when finances allow, rather than committing to $3,200 regardless of what happens.

The important thing is to confirm that your lender allows the extra $200 without a penalty. You can use Sorted's mortgage calculator to compare repayment amounts and the effect of paying your loan down faster. Types of mortgages in New Zealand, and how to choose » SortedHow to manage your mortgage and pay off your home loan early » Sorted

5. Questions to take to a mortgage adviser

Before signing, ask for clear answers to these questions:

  • What will our minimum repayments be at today's rate, and at a higher test rate?
  • How much extra can we pay on a fixed loan each year without a fee?
  • Can we make lump-sum payments or increase regular repayments?
  • Would a small floating, offset or revolving-credit portion suit us better?
  • What low-equity costs apply at 90% LVR, and when might they disappear?
  • Are there cashback offers, and do they require us to keep the loan for a minimum period?
  • What happens if we sell the house, refinance, or our income drops?
  • Can we choose fortnightly repayments, and how are additional payments applied to the principal?

You can compare banks directly or use a mortgage adviser. Ask an adviser which lenders they work with, whether they charge you a fee and how they're paid. Mortgages and home loansTypes of mortgages in New Zealand, and how to choose » Sorted

My overall recommendation

I'd start by comparing a standard principal-and-interest table loan, mostly fixed, with either a small flexible portion or generous penalty-free extra-repayment terms. Keep an emergency fund separate, and choose the loan based on the repayments you can comfortably sustain rather than the maximum the bank will lend you.

To make that more concrete, there's one useful starting point:

Roughly how much are you expecting to borrow? For example, NZ$500,000, NZ$700,000 or NZ$900,000.

I can use that to illustrate what the regular repayments might look like, how a split mortgage could work, and how paying extra could shorten your loan term.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We're buying our first home with about a 10% deposit. We want repayments we can comfortably manage, but we'd also like to pay extra when we can. What should we look for in a mortgage?

When buying your first home in New Zealand with a 10% deposit, your mortgage structure and lender rules require careful planning. Because a 10% deposit sits below the standard 20% threshold, banks view your loan as higher risk, which brings specific requirements like Low Equity Margins (LEMs) or Low Equity Fees (LEFs).

To balance manageable day-to-day repayments with the flexibility to pay extra when you can, here are the key features and terms you should look for in a New Zealand mortgage.


1. Key Mortgage Features for Flexibility & Protection

  • Flexible Repayment Options (Floating vs. Fixed):
    • Fixed Rates: Give you certainty on your repayments for a set term (e.g., 1 to 5 years), protecting you against interest rate spikes. However, New Zealand banks typically limit extra unscheduled repayments on fixed loans without incurring break costs (usually capped at 5% or standard fee limits per year, e.g., an extra 5% to 10% of the principal annually).
    • Floating Rates: Allow you to pay as much extra as you want, whenever you want, without penalty. They are generally higher than fixed rates, so many first-home buyers split their mortgage (see below).
  • Loan Splitting (The Best of Both Worlds):
    • Most NZ lenders allow you to divide your mortgage into multiple portions. For example, you could fix 80% of your loan for 2 years to lock in payment stability, and leave 20% on a floating rate (or a 1-year fixed term) where you can aggressively chip away at the principal with extra lump sums.
  • Revolving Credit or Offset Facilities:
    • An offset account links your everyday transaction or savings accounts to your floating mortgage portion. The cash sitting in those accounts daily offsets the principal balance you pay interest on. This is a powerful tool for lowering interest while keeping your cash accessible if you want to make extra payments.
  • Holiday / Repayment Pause Options:
    • Check if the bank offers a "repayment holiday" after you’ve made a certain amount of extra payments ahead of schedule. This can provide a safety net if your financial circumstances temporarily change.

2. Managing a 10% Deposit (Low Equity Rules)

With a 10% deposit, you will likely face bank policies regarding low equity:

  • Low Equity Margin (LEM): Most major New Zealand registered banks add a margin (e.g., +0.25% to +0.75% or higher) onto your interest rate while your equity is below 20%.
  • The Pathway to Removing the Margin: Look for a bank that will automatically remove the LEM once your independent registered valuation or council valuation shows your equity has reached 20% (either through paying down the principal or local property price growth).

3. Summary Checklist for Your Lender Search

Feature What to Look For Why It Matters for a 10% Deposit
Loan Splitting Ability to split across multiple fixed and floating accounts Lets you lock in payment security while still paying extra on the flexible portion.
Unscheduled Repayment Limits Generous annual allowances on fixed terms (e.g., up to 5% or 10% extra per year) Allows you to make lump-sum bonus payments (like a tax refund or work bonus) without break fees.
Low Equity Policy Clear terms on how and when the Low Equity Margin drops off Ensures your interest rate drops automatically once you build 20% equity.
Offset / Revolving Credit Ability to link savings to offset interest Lowers your overall interest burden while maintaining liquidity.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We're buying our first home with about a 10% deposit. We want repayments we can comfortably manage, but we'd also like to pay extra when we can. What should we look for in a mortgage?

Buying your first home in New Zealand with a 10% deposit is an exciting milestone, but a lower deposit also means a larger loan-to-value ratio (LVR). Because of this, lenders will typically apply a low-equity margin (an extra interest rate charge or one-off fee) until your equity reaches 20%.

Balancing manageable baseline repayments with the freedom to pay extra requires a strategic approach to how you structure and select your mortgage.

  1. Splitting the loan (The Mix-and-Match Strategy)
  • Fixed rate portion: Fix a large portion of your mortgage (e.g., 70–80%) for 1 to 3 years. This locks in predictable, manageable payments so you can budget securely against interest rate changes. Most New Zealand banks allow you to increase your regular fixed payments by a certain percentage (often up to 5% of the principal or an extra dollar limit per year) without penalty.
  • Floating or revolving credit portion: Leave a smaller portion (e.g., 20%) floating or in an offset/revolving credit facility. This gives you the ultimate freedom to dump lump sums or surplus cash straight onto the principal whenever you want, reducing the daily interest charged.
  1. Revolving Credit and Offset Facilities
  • Offset accounts: Link your everyday transaction or savings accounts to your mortgage. The cash sitting in those accounts actively offsets the principal balance before interest is calculated, meaning you only pay interest on the net difference. It's a brilliant way to make your spare cash work hard while keeping it accessible.
  • Revolving credit: Operates like a giant flexible overdraft tied to your income. Your pay goes straight in, reducing the balance temporarily before bills go out. It requires disciplined budgeting, but aggressively shortens the life of the loan.
  1. Low-Equity Margin (LEM) Rules
  • Capitalising or charging: Check how the lender applies their low-equity margin for a 10% deposit. Some banks add a percentage point to your interest rate until you hit 20% equity, while others charge a capitalized fee added to the total loan balance.
  • Automatic removal: Ensure you know how the margin drops off. Once your extra repayments and any property value growth push your equity past 20%, the bank should automatically remove the low-equity margin, lowering your baseline repayments or accelerating your equity buildup.
  1. Flexibility to Alter Payments
  • Increasing regular payments: Look for a mortgage product that lets you step up your minimum scheduled repayment at any time for free. Even an extra $20 or $50 a week makes a massive dent over 25 to 30 years.
  • Holiday and restructuring clauses: Check if the bank charges fees to alter your loan structure or if they offer temporary payment holidays (useful if life throws a curveball like parental leave or a job change). [Kiwibank]

If you'd like, let me know:

  • Are you looking at an established home or a new build (as new builds sometimes have special low-deposit exemptions)?
  • Do you plan to use KiwiSaver withdrawals?

I can give you a more tailored breakdown of how to structure your deposit and repayments.

Ask anything

Captured 11 October 2026

AI Overviews · National

We're buying our first home with about a 10% deposit. We want repayments we can comfortably manage, but we'd also like to pay extra when we can. What should we look for in a mortgage?

AI Overview

Congratulations on taking the steps toward buying your first home! Saving a 10% deposit is a massive achievement in the New Zealand property market.

When you have a 10% deposit (a 90% Loan-to-Value Ratio or LTV), you face stricter lender rules, but structuring your loan correctly can give you both the repayment predictability you need and the flexibility to make extra payments.


1. Structure via a "Split Loan" Strategy

To get the best of both worlds—predictable regular payments and the freedom to pay down your debt faster—ask your lender or mortgage broker to split your mortgage into two or more parts.

Loan Structure How It Works Why It Fits Your Goals
Fixed-Rate Portion (e.g., 80%–90% of total loan) You lock in an interest rate for a set period (e.g., 1, 2, or 3 years). Gives you repayment certainty. You know exactly what your main obligation is every fortnight or month.
Variable / Floating Portion (e.g., 10%–20% of total loan) The interest rate moves with the market, but you can make unlimited extra payments without penalty. Allows you to dump extra cash, bonuses, or savings onto the loan to wipe it out quickly.

2. Prioritize These Key Mortgage Features

When negotiating with major New Zealand banks, look closely for these specific features in the fine print:

  • Offset Accounts: Instead of a standard floating loan, look for an Offset Capability. This allows you to link your everyday savings and everyday transaction accounts to a portion of your mortgage. The bank only charges you interest on the difference between your loan balance and your savings balance. It keeps your money accessible while reducing your interest.

  • Fixed-Rate Extra Repayment Allowance: Many NZ banks allow you to pay extra on your fixed portion too—but only up to a limit (typically $10,000 to $20,000 per year , or 5% of the loan amount) before triggering Early Repayment Adjustment (ERA) fees. Look for a lender with a generous extra-payment allowance on fixed terms.

  • Flexible Repayment Frequency: Ensure the lender allows you to align your mortgage payments directly with your pay cycle (weekly, fortnightly, or monthly). Matching payments to your pay cycle shaves off interest over time.


3. Navigate the "Low Deposit" Realities in NZ

Because your deposit is under the standard 20%, you need to account for a few NZ-specific lender requirements:

  • Low Equity Margin (LEM) / Low Equity Premium (LEP): Banks view under-20% deposits as higher risk. They will likely add an extra cost. This is either an LEM (an extra 0.25% to 1.5% added onto your interest rate until your equity hits 20%) or an LEP (a one-off upfront fee added to the loan balance). Try to negotiate a lender that uses a temporary margin rather than a permanent upfront fee, so it drops away once your property value rises or you pay it down to 80% LTV.

  • Kainga Ora First Home Loan: Check if you qualify for the First Home Loan scheme backed by Kāinga Ora. If you meet the income caps, this scheme can help minimize or bypass some of the heavy low-equity premium penalties that banks usually charge.

  • Fewer Special Rates: The heavily advertised "Special" interest rates you see online usually require a 20% deposit. You will likely be offered the bank’s "Standard" rates, making the ability to pay it down aggressively even more critical to save on interest.


To help narrow down your options, could you tell me:

  • What income type do you have? (e.g., stable salary, fluctuating commissions, or self-employed?)

  • How much extra cash do you realistically anticipate being able to pay off each year?

  • Are you hoping to use KiwiSaver withdrawals to make up part of that 10% deposit?

Ask anything

Captured 11 October 2026