Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is being able to pay extra or change my repayments when I need to. Which lenders would you recommend for my home loan, and why?

Best New Zealand home loan lenders for flexible repayments

If your main priority is being able to make extra repayments or change your regular repayments when your circumstances change, I would focus on repayment flexibility first, then compare interest rates and cash contributions.

A lower interest rate and a cash contribution can make switching attractive, but there is a catch: a cheaper fixed-rate mortgage may be less flexible than a floating-rate loan or a loan split between fixed and floating portions. The right choice depends on whether you want to make occasional lump-sum payments, increase your regular repayments, reduce payments temporarily, or repay the loan early.

In New Zealand, I'd start by comparing ASB, BNZ, ANZ, Westpac, Kiwibank and a flexible lending option through a mortgage adviser. The important distinction is not just which bank has the lowest rate, but which loan structure lets you manage your mortgage the way you want.

1. My top lender recommendations

1. ASB — best to consider for unrestricted extra repayments

Why I'd shortlist it: ASB's floating-rate home loan allows you to increase repayments, make additional payments and repay the loan early without early repayment adjustment costs.

You can also split your mortgage between fixed and floating portions, allowing you to keep most of your borrowing on a potentially lower fixed rate while retaining a flexible portion for extra payments. ASB also offers revolving credit for borrowers who want to repay and redraw money within an agreed limit. ASB's floating-rate loan and split-loan options explain these features. asb.co.nz, asb.co.nz

  • Best for: People who want to make additional repayments whenever they have spare money.
  • Main drawback: Floating rates can be higher than fixed rates and can change, affecting your interest costs and repayments.
  • My view: A strong option if flexibility matters more than having your entire mortgage on a fixed rate.

2. BNZ — best to consider for a combination of fixed rates and flexibility

BNZ is worth considering if you want to make extra repayments without giving up the certainty of a fixed interest rate.

Its standard fixed-rate home loans allow you to repay up to 5% of your loan balance each year in additional payments without an early repayment charge, subject to the applicable terms. Its floating-rate loans allow additional and lump-sum repayments without early repayment charges. You can also split your mortgage between fixed and floating portions. bnz.co.nz

  • Best for: Borrowers who want predictable repayments but also expect to make occasional extra payments.
  • Main drawback: You need to understand the 5% limit and any charges that could apply if you exceed it.
  • My view: A good compromise if you want flexibility without putting your entire mortgage on a floating rate.

See BNZ's home loan options.

3. Westpac — best to consider if you want to adjust regular repayments

Westpac stands out for borrowers who want to change the amount they pay regularly, rather than just make occasional lump-sum payments.

Its Choices Fixed home loan lets eligible borrowers increase regular repayments online by up to 20% above the minimum repayment, and reduce them again when needed. This is particularly relevant if your income varies or you want to accelerate repayments when you can afford to do so.

Westpac also offers floating-rate loans for greater flexibility. Lump-sum payments on a fixed-rate loan may incur a prepayment cost. westpac.co.nz, westpac.co.nz

  • Best for: People who want to increase repayments when they have spare income and reduce them again when necessary.
  • Main drawback: The 20% limit applies to the fixed-loan repayment feature, and other restrictions may apply.
  • My view: One of the first lenders I'd investigate if the ability to adjust your regular repayments is your main priority.

See Westpac's fixed home loan and repayment options.

4. Kiwibank — best to consider for flexible variable-rate borrowing

Kiwibank offers variable-rate home loans that allow you to make unlimited additional repayments without extra repayment charges. You can also increase your regular repayments without a penalty.

Its fixed-rate loans allow additional repayments up to 5% of the original loan amount at the start of the fixed term each year, subject to its terms. It also offers offset and revolving-credit options. kiwibank.co.nz, kiwibank.co.nz, kiwibank.co.nz

  • Best for: Borrowers who want to make regular extra payments or occasional lump sums.
  • Main drawback: The variable rate may be higher than the fixed rate available to you.
  • My view: A worthwhile alternative to ASB, particularly if you want to compare flexible loan structures.

See Kiwibank's variable-rate home loan.

How I'd rank them for your needs

Lender Main flexibility advantage What to watch
Westpac Increase regular repayments by up to 20% on eligible fixed loans and reduce them again Fixed-loan limits and lump-sum charges
ASB Make extra repayments without penalty on floating loans Floating interest rate
BNZ Make additional repayments within the fixed-loan allowance, or use a floating loan Fixed-loan limits and early repayment charges
Kiwibank Unlimited additional repayments on variable loans Variable interest rate

This is a ranking of features relevant to your priorities, not an overall ranking of bank quality or the cheapest available mortgage. Your actual rate, eligibility and loan terms will affect which lender is best for you.

5. ANZ — another strong option, particularly if you want a flexible loan structure

ANZ lets you combine fixed, floating and flexible home loans.

On an eligible fixed-rate loan, you can generally increase regular repayments by up to $250 per week without an early repayment recovery, provided it is your first increase that year. You can also make an additional lump-sum repayment of up to 5% of your current loan balance each year without that charge, subject to the applicable conditions.

Its floating loan allows you to increase regular repayments without a fee, while its flexible loan is a revolving-credit facility that lets you repay and redraw money. ANZ's repayment options

  • Best for: Borrowers who want to combine fixed-rate certainty with a flexible portion.
  • Main drawback: Some changes to fixed-rate repayments may incur charges, and the flexible loan requires disciplined money management.
  • My view: Worth including in your comparison, especially if you want flexibility without putting your entire mortgage on a floating rate.

See ANZ's home loan options.


2. The loan structure I'd recommend for you

Rather than choosing a lender solely on its headline rate, I'd investigate a split home loan.

This means dividing your mortgage into two or more portions with different repayment rules.

For example, imagine you have a $600,000 mortgage:

Portion Amount Loan type Purpose
Fixed portion $500,000 Fixed rate Benefit from a potentially lower rate and predictable repayments
Flexible portion $100,000 Floating or revolving credit Make extra repayments and manage spare cash

These figures are illustrative, not a personalised recommendation.

The advantage is that you don't need to pay a floating rate on your entire mortgage just to get the flexibility you want.

You could direct bonuses, additional income or savings towards the flexible portion while continuing to make predictable repayments on the fixed portion.

There are two main options to consider.

Option A: Fixed plus floating

This is a good fit if you want to make extra payments whenever you have spare cash, while keeping most of your mortgage on a fixed rate.

Option B: Fixed plus revolving credit

This can suit you if your income varies, you maintain savings or you want to be able to redraw money when necessary. However, revolving credit requires discipline: money available to redraw can easily be spent rather than used to reduce your mortgage permanently.

ASB, BNZ, Kiwibank and ANZ all offer combinations of loan types. You can explore their structures through the links above.

3. Before accepting the cash contribution, check these five things

The cash contribution offered by the new lender is worth considering, but it shouldn't outweigh the flexibility you need.

  • Cash contribution clawback: Ask how long you must remain with the new lender before you can refinance again without having to repay some or all of the contribution.
  • Early repayment costs: If your current mortgage is fixed, ask your existing lender whether breaking it to switch will trigger a break fee.
  • Legal and switching costs: Account for legal fees and other costs associated with moving your mortgage.
  • Repayment restrictions: Ask exactly how much you can pay above your scheduled repayments without incurring a fee, and whether you can reduce your repayments again if your circumstances change.
  • Total cost, not just the interest rate: Compare the interest savings and cash contribution against the switching costs and any restrictions that could affect you.

One especially important question is whether you can reduce your regular repayments after increasing them. Some loans allow this more easily than others, and that feature could be more valuable to you than a slightly lower interest rate.


4. My final recommendation

Based on what you've told me, I'd start with these three:

  1. Westpac: Investigate first if you want the ability to increase and subsequently reduce regular repayments on a fixed-rate loan.
  2. ASB: Investigate if making unrestricted extra repayments is your main priority and you're comfortable with a floating-rate portion.
  3. BNZ: Investigate if you want a fixed-rate mortgage with a defined allowance for additional repayments.

I'd also compare ANZ and Kiwibank before deciding.

I wouldn't automatically move to the lender offering the lowest rate and the biggest cash contribution. I'd choose the lender that offers the best combination of total cost and the ability to adapt your repayments when life changes.

5. One question that would help me narrow this down

When you say you want flexibility, which of these matters most to you?

  • A. I want to make extra lump-sum payments whenever I have spare money.
  • B. I want to increase my regular repayments and reduce them again whenever I need to.
  • C. I want to be able to access money I've already paid into my mortgage.
  • D. All three are important.

Your answer would help me narrow the shortlist to the most suitable lenders and loan structures for your situation.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is being able to pay extra or change my repayments when I need to. Which lenders would you recommend for my home loan, and why?

When shopping around for a home loan in New Zealand, balancing a low interest rate and a cash contribution against your desire for repayment flexibility (such as making extra lump-sum payments or changing your repayment structure) comes down to how different retail banks handle loan mechanics.

Instead of naming a single "best" lender—since mortgage products, rates, and cashbacks shift frequently and depend heavily on your Loan-to-Value Ratio (LVR)—here is an evaluation of how major New Zealand lenders stack up regarding flexibility, alongside a strategic action plan to guide your decision.


Understanding Flexibility: Fixed vs. Floating, Offsets, and Revolving Credit

Your ability to pay extra or change repayments depends heavily on the type of loan structure you choose:

  • Fixed-Rate Loans: Most major NZ banks (including ANZ, ASB, BNZ, Kiwibank, and Westpac) allow you to pay up to 5% extra of your principal balance per year on fixed terms without penalty (BNZ explicitly standardises this up to 5%, while others manage it via similar strict overpayment caps). However, if you want to make massive extra payments or drastically alter regular payments mid-term, fixed terms will restrict you or trigger early repayment break fees.
  • Floating (Variable) and Offset/Revolving Credit Loans: If absolute freedom to alter repayments or dump lump sums in at any time matters most, you want a portion of your loan on a floating, offset, or revolving credit facility. Offset accounts (such as those offered strongly by Kiwibank and other major institutions) let your everyday savings reduce the interest you pay while retaining the flexibility to make unlimited extra payments.

How Major NZ Lenders Compare for Flexibility & Switching

  1. Kiwibank: Often praised for flexible product features like their Offset Home Loan and Free Up accounts, which allow you to link multiple transactional savings accounts to reduce interest without locking away your cash. They frequently offer competitive cashback incentives for switchers, though you must weigh the cash against their standard 3-year clawback period.
  2. ASB & ANZ: As two of the largest main-freight lenders, they provide robust digital tools (via mobile apps) to easily split loans into a "mix-and-match" structure (e.g., fixing a portion for rate security while keeping a portion floating or on a revolving credit line like ASB's Orbit to handle cash flow fluctuations).
  3. BNZ & Westpac: Both feature competitive cash contributions for refinancing, but check their fine print regarding overpayment caps on standard fixed tiers. BNZ outlines clear allowances (like the 5% annual overpayment threshold on standard fixed loans), but exceeding this requires structural splitting.

Key Financial Traps to Watch Out For Before You Switch

  • Cashback Clawbacks: If you accept a cash contribution from a new lender, you are typically locked into a 3-to-4-year clawback period. If you decide to switch banks again or sell the property before that period ends, you will have to repay a pro-rata portion of that cash.
  • Break Fees: If your current home loan is locked in a fixed-rate term that hasn't expired, switching early could trigger an expensive bank break fee. Always calculate whether the new lender’s cash contribution actually outweighs your current bank's break fee.
  • Legal and Discharge Costs: Switching banks requires discharging your mortgage with your current solicitor/bank and registering a new one. While new lenders often provide a contribution to cover these legal fees, you must verify that the cash covers the total transfer cost.

Recommended Action Plan

To secure the best hybrid of low cost and high flexibility without falling foul of hidden terms, follow these steps:

  1. Request a full payout figure and break fee calculation from your current lender to see if you are clear to move without penalty.
  2. Consult a registered New Zealand mortgage adviser (broker). Because brokers have direct access to multiple lenders (including major banks and second-tier lenders), they can shop your specific loan size and LVR against current unadvertised cash-contribution specials and flexibility policies at no direct cost to you.
  3. Opt for a "Split Structure" loan: Consider fixing a portion of your mortgage to protect against immediate rate volatility while keeping a smaller portion as a floating, offset, or revolving credit facility. This grants you the low rate security you want alongside the freedom to dump extra cash repayments whenever you choose.

Are you currently locked into a fixed-rate term with your existing lender, or is your fixed term coming up for renewal soon?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is being able to pay extra or change my repayments when I need to. Which lenders would you recommend for my home loan, and why?

When balancing a lower rate and a cash contribution against your need for maximum repayment flexibility, how major New Zealand lenders (such as ANZ, ASB, BNZ, Kiwibank, and Westpac) handle flexibility matters just as much as the headline interest rate.

Key Structural Options for Flexibility

  • Fixed-Rate Flexibility: Most major New Zealand banks allow you to increase your regular fixed repayments by a certain percentage (commonly up to 5% extra per year or an additional capped dollar amount without facing early repayment charges). However, making massive lump sums or breaking a fixed term early can trigger break costs.

  • Floating and Offset/Revolving Credit: To gain absolute freedom to pay extra or alter repayments day-to-day without penalties, maintaining a portion of your loan on a floating, offset (e.g., BNZ TotalMoney, Kiwibank Offset), or revolving credit facility is standard practice across major NZ banks.

Immediate Financial Considerations

  • Cashback Clawback Rules: If you accept a cash contribution from a new lender, read the fine print on the clawback period. Most New Zealand banks require you to stay for 3 to 4 years; if you switch or sell early, a proportional amount of that cash contribution must be paid back.

  • Interest Accrual & Refixing: Spreading your loan across a split structure (part fixed for rate security, part floating/offset for liquidity) lets you balance a lower average interest rate with your goal of altering payments whenever needed.

You can review comparative data and current market offerings through Canstar New Zealand or independent guidance on MoneyHub.

If you share:

  • Your current loan structure (how much is fixed vs. floating)
  • Approximately how much extra you plan to pay or change annually

I can help you weigh whether the new lender's cash contribution outweighs any restrictions on their fixed repayment caps.

Ask anything

Captured 11 October 2026

AI Overviews · National

I have a home loan and another lender has offered me a lower rate and a cash contribution to switch. What matters most to me is being able to pay extra or change my repayments when I need to. Which lenders would you recommend for my home loan, and why?

AI Overview

When evaluating a refinance offer in New Zealand, the most critical factor for your specific goal—flexibility to pay extra or change repayments—is how each lender treats Early Repayment Limits and Break Fees on fixed-rate loans.

If your core goal is to aggressively crush your debt or alter payments on the fly,

Kiwibank

,

BNZ

, and

ANZ

stand out as the top choices due to their generous annual allowances, while ASB has stricter conditions you should be aware of.


Core Recommendations Based on Flexibility

1. Kiwibank & BNZ (Best for Balanced Lump-Sums & Higher Repayments)

Both

Kiwibank

and

BNZ

offer highly intuitive, percentage-based flexibility rules that refresh every year:

  • The Rule: You can pay off an extra 5% of your original loan balance each year during your fixed term without incurring early repayment or break fees.

  • How it helps you: You can use this 5% allocation dynamically. You can increase your regular recurring repayments, make one-off lump sums through their mobile apps, or do a mix of both up to that 5% cap.

2. ANZ (Best for Large Regular Increases)

ANZ New Zealand

separates lump sums from regular repayment increases, which gives you two parallel tracks of flexibility:

  • Track 1: You can increase your regular repayments by up to $250 a week ($13,000/year) above your minimum for your first increase each year.

  • Track 2: Completely separate from your regular increases, you can make a lump-sum payment of up to 5% of your loan balance each year.

3. Westpac (Best for Maximizing Monthly cash flow changes)

Westpac NZ

does not focus as heavily on lump sums but allows a massive 20% increase to your regular payment amount. If you get a pay raise and want to permanently boost your baseline payments without breaking your contract, Westpac handles this comfortably.


⚠️ A Major Caveat: ASB's Stricter Rules

While

ASB

allows you to increase your payments by a seemingly generous $500 a fortnight or $1,000 a month , it comes with a strict condition:

  • The "Fish-Hook": Once you increase your regular payments, you must commit to that higher amount for the rest of your fixed term.

  • If you need to drop your payments back down to the minimum because your financial situation changes, it counts as a loan restructure, and you may face Early Repayment Adjustments (ERA/break fees). Furthermore, ASB charges break fees on virtually any fixed-rate lump sum.


Comparison of Fixed-Loan Flexibility (Major NZ Banks)

Bank Extra Regular Payments Limit Extra Lump-Sum Limit Drop Back to Minimum?
Kiwibank Dynamic (Combined 5% cap) Dynamic (Combined 5% cap) Allowed via App
BNZ Dynamic (Combined 5% cap) Dynamic (Combined 5% cap) Allowed via App
ANZ Up to $250/week extra Up to 5% of loan balance Allowed via App
Westpac Up to 20% increase Charges break fees on fixed Allowed
ASB Up to $500/fortnight Charges break fees on fixed Locked in for term

The Hidden Trap: "Cash Contribution" Clawbacks

Because you mentioned a cash contribution to switch, remember that almost all New Zealand banks attach a 3-to-4-year clawback period to that money. If you accept the cash from a new lender but decide to change lenders again, sell the house, or pay the loan off entirely before that period ends, you will have to pay a pro-rata portion (or all) of that cash back to the bank.

My Recommendation for Your Strategy

Don't rely entirely on a fixed loan's rules. If flexibility is your priority, split your home loan structure :

  1. Fixed Portion: Put the bulk of your mortgage into a fixed-term loan to capture the lower interest rate and cash incentive.

  2. Variable/Floating Portion: Leave a specific portion (e.g., $20,000 to $50,000) on a Floating or Offset/Revolving Credit structure. Variable portions have no limits on extra payments and allow you to clear debt as fast as you want with zero fees.

To narrow down the best choice, could you tell me:

  • Roughly how much extra you plan to pay off dynamically each year?

  • What fixed-term length (e.g., 1 year, 2 years) you are leaning toward?

  • If you have any cash savings that could be used to offset a variable portion?

Ask anything

Captured 11 October 2026