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Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

Show all 193

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

    193rows

    Download question catalogue (CSV)

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

    1,094rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

    4,574rows

    Download sources by answer (CSV)

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

    4rows

    Download checks against official sources (CSV)

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

    360rows

    Download recommendation coding (CSV)

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

    105rows

    Download platform comparisons (CSV)

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

    112rows

    Download city comparisons (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We've bought our next home, but the old place is taking longer to sell than we expected. Paying for both is getting difficult. What should we ask our lender about now?

Since you’re already carrying both properties, it’s worth talking to your lender before the pressure becomes a missed-payment problem. In New Zealand, lenders generally prefer to discuss solutions early, and there may be ways to restructure the short-term situation. Consumer Protection

Here are the key questions to ask your lender:

1. “What short-term relief options do we have while the old home sells?”

Ask specifically about:

  • Extending the term of your loan to reduce repayments temporarily.
  • Switching part of the lending to interest-only for a period (if available).
  • A repayment restructure so your cash flow improves while you’re carrying two homes.
  • Whether any existing bridging finance arrangement can be adjusted or extended. Bridging loans are designed for situations where there is a timing gap between buying and selling, but the lender will look closely at affordability and the expected sale timing. ANZ Bank

2. “Can we review our current loan structure?”

Ask them to check:

  • Are your fixed-rate portions still the best structure?
  • Would moving some lending to floating or another structure help flexibility?
  • Are there break costs if you change anything?
  • Can your existing loan be transferred to the new property or restructured? Some lenders allow loan portability or moving an existing loan structure when you change homes. Westpac NZ

3. “What happens if the old house takes another 3–6 months to sell?”

Ask them to run scenarios:

  • If it sells at your expected price.
  • If it sells for less than expected.
  • If it takes longer than expected.
  • What your maximum affordable holding period is.

This helps you avoid making decisions based only on the “best case” sale date. Bridging arrangements and similar solutions carry the risk that the property sells later or for less than planned. Kiwibank

4. “Can we temporarily reduce the outgoing payments?”

Ask:

  • Can repayments be reduced?
  • Can interest be capitalised (added to the loan balance) temporarily?
  • Are there fees for making changes?
  • How will any changes affect the final loan balance?

5. “Do we need to consider selling strategy changes?”

Your lender won’t advise on the sale itself, but it may help to understand your financial limits. You could ask:

  • “What is the minimum sale price we need to clear the old mortgage and reduce the new debt to a comfortable level?”
  • “At what point would you recommend we reconsider our sale approach?”

Have these numbers ready for the lender

They’ll likely ask for:

  • Current mortgage balances on both properties.
  • Current interest rates and fixed-term expiry dates.
  • Weekly/monthly repayments.
  • Expected sale price of the old home.
  • Realistic selling timeframe.
  • Your income and essential expenses.

A useful opening line to your lender could be:

“We’ve bought our next home and our previous property is taking longer to sell. We’re managing the repayments currently, but we’d like to review our options before it becomes difficult. Can we discuss temporary restructuring or ways to reduce the cash-flow pressure?”

If you tell me whether your old home is already listed, whether you have bridging finance, and roughly how long it has been on the market, I can help you prepare a more targeted list of questions.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We've bought our next home, but the old place is taking longer to sell than we expected. Paying for both is getting difficult. What should we ask our lender about now?

Finding yourself paying for two homes while waiting for your old property to sell is a stressful and costly position. In New Zealand, major registered banks (such as ANZ, ASB, BNZ, Westpac, and Kiwibank) deal with this frequently and have formal mechanisms to help ease short-term cash flow pressure.

You should contact your lender (or mortgage adviser) immediately to discuss the following critical options and relief measures:

1. Capitalising Interest or Moving to Interest-Only Repayments

  • What to ask: "Can we temporarily switch our mortgage payments on one or both properties to interest-only, or capitalise the interest onto the loan balance?"
  • Why it matters: Paying two full principal-and-interest mortgages simultaneously drains cash rapidly. Switching to interest-only terms significantly lowers your monthly outgoings. Alternatively, capitalising interest means the interest is added to your loan balance rather than paid in cash each month, preserving your immediate cash flow until the old house sells (subject to your bank's approval and overall equity).

2. Restructuring into Formal Bridging Finance

  • What to ask: "Does our current setup qualify for an open bridging loan, and how is it structured?"
  • Why it matters: If you haven’t formally set up bridging finance yet, your lender can look at a temporary structure (often lasting up to 6 or 12 months). An open bridging loan typically covers the peak debt of both properties, often placing the bridging portion on a variable, interest-only rate while you actively market your old home. Ask about any setup fees and how long their standard bridging period lasts.

3. Temporary Table Relief or Hardship Variation

  • What to ask: "What short-term hardship or temporary payment holiday options do you offer if the sale takes longer than anticipated?"
  • Why it matters: If your cash reserves are running thin and the market is moving slowly, ask what formal breathing room is available. Under the Credit Contracts and Consumer Finance Act (CCCFA), banks have processes for temporary hardship relief if unforeseen delays put you in a bind.

4. Breaking or Adjusting Fixed-Rate Terms

  • What to ask: "If we need to restructure, will we incur break costs on our current fixed-rate loans?"
  • Why it matters: If your old home's mortgage is currently fixed, altering or restructuring it might trigger early repayment adjustments (break fees). Ask your lender to calculate these potential costs so you can weigh them against the ongoing burden of paying dual mortgages.

5. Alternative Exit Strategies (Renting Out the Old Place)

  • What to ask: "If the property market remains slow, would you approve us temporarily renting out our old home instead of selling it?"
  • Why it matters: If the sales market in your area is flat, converting the unsold property into a rental investment is a common backup plan in New Zealand. Ask your lender what criteria (such as a registered rental appraisal and a change in loan structure to investment-tier interest rates) would be required to pivot from selling to leasing.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We've bought our next home, but the old place is taking longer to sell than we expected. Paying for both is getting difficult. What should we ask our lender about now?

Struggling to manage two mortgages while waiting for your old property to sell is a stressful position, but New Zealand lenders deal with this scenario frequently. You should contact your lender or mortgage broker immediately to discuss your cash flow and explore temporary relief options.

Here are the key things you should ask your lender about right now:

  1. Temporary Interest-Only Payments: Ask if you can switch one or both of your mortgages to an interest-only structure for a set period (e.g., 3 to 6 months). This will temporarily lower your monthly repayments and ease immediate cash flow pressure.
  2. Bridging Finance Options: If you haven't formally set this up, ask if your current arrangement can be structured into Bridging Finance. This typically combines your lending or sets up a temporary, short-term solution where part of the debt is parked or paid interest-only until the old house sells.
  3. Fixed-Rate Break Fees and Restructuring: If you are currently in fixed-term loans, ask what it would cost to break or alter those terms. Find out if they allow a temporary "substitution of security" or a short-term loan variation without incurring massive penalties.
  4. Temporary Overdraft or Revolving Credit Relief: Ask if they can temporarily extend a revolving credit facility or set up a short-term payment holiday/deferral, though keep in mind that deferred payments still accrue interest.
  5. Hardship Variation: If your financial strain is severe and immediate, you have a formal right under New Zealand credit contracts legislation to apply for a hardship variation due to unforeseen circumstances (like a delayed house sale). Ask what their hardship process entails.

If you'd like, let me know:

  • Are your current mortgages fixed or floating?
  • Is your lender a major NZ bank or a non-bank lender?

I can give you a clearer idea of how flexible they typically are with these requests.

Ask anything

Captured 11 October 2026

AI Overviews · National

We've bought our next home, but the old place is taking longer to sell than we expected. Paying for both is getting difficult. What should we ask our lender about now?

AI Overview

You need to contact your lender immediately to discuss relief options before you miss any payments. Because you are stuck holding both properties without an unconditional sale contract, you are currently on an "open bridging" framework. This is highly stressful and expensive because lenders typically charge higher floating rates on bridging facilities.

When you speak to your bank or lender, use the following framework to structured your questions and negotiate breathing room:

1. Request Short-Term Payment Relief

  • "Can we switch to interest-only payments on both loans?"
    Moving temporarily to interest-only terms drops your required cash flow significantly by stopping principal repayments until the old home sells.

  • "Can the interest charges be capitalized into the loan balance?"
    Some New Zealand lenders will allow you to capitalize the interest. This means you do not make monthly payments on the new loan right now; instead, the interest accumulates and is paid off in one lump sum out of the proceeds when your old house finally sells.

2. Confirm the Loan Boundaries and Deadlines

  • "What is the maximum term or deadline for this open bridging facility?"
    Open bridging agreements usually have a strict backstop date—typically 6 to 12 months. You need to know exactly how much time you have left before the bank forces a change.

  • "What happens if the property takes another 3 to 6 months to sell?"
    Ask what their policy is for extending the facility. Find out what additional fees or penalty rates apply if you cross the original deadline.

3. Review Equity and Hardship Options

  • "Do we have enough equity to sustain a price drop?"
    Ask the lender to calculate your position based on a lower, realistic sale price. If you have a healthy loan-to-value ratio (LVR) across both properties, the bank will be much more flexible in granting extensions.

  • "Can we register for Home Loan Hardship support?"
    If you do not qualify for commercial bridging adjustments, ask to speak with their dedicated financial hardship team. Under New Zealand consumer law, lenders are required to consider reasonable variations to home loans if unforeseen financial hardship occurs.

Proactive Next Steps to Tell the Bank

Lenders are significantly more cooperative when you show a proactive, realistic "exit strategy". Be prepared to show them:

  1. A revised marketing plan: Evidence that you are adjusting your price expectations or shifting from an auction to a deadline sale/asking price.

  2. Alternative income plans: Let them know if you are exploring renting out the old property temporarily to cover its mortgage while it sits on the market.

If you'd like to narrow down your options, tell me who your current lender is or how long the property has been on the market , and I can help you prepare for the conversation.

Ask anything

Captured 11 October 2026