Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We're self-employed, buying a home and have conditional loan approval. What should we get confirmed before we commit to the property?

If you're self-employed and have conditional home-loan approval in New Zealand, the most important thing is to get your lender or mortgage adviser to confirm exactly what is still outstanding before you sign an unconditional sale and purchase agreement or waive your conditions.

Conditional approval is encouraging, but it isn't the same as final approval for a specific property. Your lender may still need to verify your business income, review the property and confirm that your deposit and lending structure meet its requirements.

Here's the checklist I'd work through before committing.

1. Get your finance fully confirmed

This is especially important when you're self-employed, because lenders often assess business income differently from salaried income.

  • Confirm the remaining lending conditions in writing. Ask for a complete list of everything required to turn your conditional approval into unconditional approval.
  • Confirm how your self-employed income has been assessed. Check which financial years, tax returns, financial statements and business income figures the lender has accepted.
  • Check whether updated financial documents are needed. The lender may request recent accounts, management accounts, IR3 returns, IR10s, company accounts or accountant-prepared financial statements, depending on your business structure.
  • Disclose any material changes to your business. A drop in revenue, loss of a major client, increased business debt or change in ownership could affect approval.
  • Confirm the exact borrowing amount and repayment structure. Check the interest rate, fixed or floating portions, loan term, fees and whether any cash contribution or revolving credit facility is involved.
  • Confirm your deposit is acceptable. Ask whether the source of your deposit, any gifted funds, business funds or recent large transactions need further documentation.
  • Ask whether anything else could prevent drawdown. For example, changes to your financial position, new debt, credit-card limits or property-related requirements.

The key question to ask your lender or broker:

“Based on the property we're considering, our current financial position and the documents you've reviewed, what specific items remain before you can issue unconditional approval and confirm the funds will be available for settlement?”

Get the answer in writing. Don't rely on a general statement that you're likely to be approved.

2. Make sure the property itself meets the lender's requirements

Even if your income and deposit have been accepted, the bank still needs to be satisfied with the property you're buying. Confirming your financesGetting conditional approval

  • Property-specific approval: Send the lender the address, proposed purchase price and draft or signed sale and purchase agreement, as requested.
  • Valuation: Confirm whether a registered valuation is required and whether the lender will lend the amount you expect based on that valuation.
  • Insurance: Check that you can obtain suitable house insurance on acceptable terms. Pay particular attention to exclusions, excesses and any known flood, landslip, earthquake or weathertightness issues.
  • Title and ownership: Have your lawyer check the record of title for easements, covenants, restrictions, access rights and other issues.
  • LIM and council records: Check consents, permitted building work, drainage, hazards and any additions that may not have been properly approved.
  • Building inspection: Arrange an independent pre-purchase inspection. Investigate any structural, roofing, moisture, plumbing or other significant concerns.

Your lender may require some of these checks, but you should also do them to protect yourselves, even if the bank doesn't insist on them. Buying a housePrepare to make an offer

3. Get your lawyer to protect you before you sign

Engage a property lawyer or conveyancer before signing the sale and purchase agreement. The agent represents the seller's interests in the transaction, whereas your lawyer advises you. Working with a lawyer or conveyancerNZLS

Ask your lawyer to confirm:

  • The agreement has an appropriate finance condition with a realistic deadline.
  • You have enough time to obtain the lender's final approval and complete all required checks.
  • The agreement includes any necessary building inspection, LIM and title conditions.
  • The deposit amount, when it's payable, and the consequences of not settling are clear.
  • The settlement date is achievable for your lender, lawyer and business cash flow.
  • Any unusual clauses or vendor-supplied documents have been reviewed.

Important: A finance condition is not a guarantee that you can simply walk away if your bank delays or changes its mind. Its wording, deadline and requirements matter. Have your lawyer explain precisely what you must do if approval isn't obtained in time. Understanding the sale and purchase agreement when buyingNZLS

If you're buying at auction, the contract is generally unconditional when you win, so complete your finance, legal and property checks beforehand. Prepare to make an offer

4. Make sure you can comfortably afford the purchase

Being approved for a loan doesn't necessarily mean it's the right amount of debt for a self-employed household. Your income can fluctuate, and you may need to retain cash in the business for tax, GST, wages or operating costs.

  • Calculate your repayments at the proposed interest rate and consider what happens when a fixed rate expires.
  • Allow for council rates, insurance, maintenance, utilities and any body corporate levies.
  • Keep a cash buffer after paying the deposit, legal fees, inspections and moving costs.
  • Make sure your deposit doesn't leave the business short of working capital or upcoming tax payments.
  • Ask your accountant to check that taking funds out of the business for the purchase is sensible for your business structure and tax position.
  • Avoid taking on new finance or making significant changes to your finances before settlement without checking with your lender.

5. Your final go/no-go checklist

Before you waive your conditions and commit to the purchase, aim to have all of these confirmed:

Readiness checklist

0 of 8

Lender has confirmed unconditional approval for this specific property

All self-employed income and deposit verification is complete

Required valuation and lender conditions are satisfied

Suitable property insurance is available

Lawyer has reviewed the agreement, title and relevant conditions

Building report, LIM and council checks are satisfactory

Deposit and settlement funds are ready and accessible

Repayments and remaining cash reserves are manageable

Use this as a practical checklist, not a substitute for your lender's or lawyer's confirmation.

For official guidance, see Settled.govt.nz: Confirming your finances and Consumer Protection: Preparing to make an offer.

One thing I'd clarify in your situation

Has your lender already reviewed and accepted your latest self-employed financial statements, or have you only received conditional approval based on your initial application?

That distinction makes a big difference to how much uncertainty remains before you commit to a property.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We're self-employed, buying a home and have conditional loan approval. What should we get confirmed before we commit to the property?

Having conditional loan approval is a major milestone, but because you are self-employed, lenders will scrutinize both the specific property and your business financials before turning that approval unconditional (firm).

Before you sign a binding Sale and Purchase Agreement or let your conditional dates lapse, focus on confirming the following critical elements:


1. Property-Specific Conditions (The "Brick and Mortar")

Even if your personal borrowing capacity is pre-approved, the lender needs to ensure the physical property itself is acceptable security for the mortgage.

  • Satisfactory Builder’s Report: Hire an independent, qualified inspector to check for structural issues, weather tightness (crucial in New Zealand), and deferred maintenance.
  • Land Information Memorandum (LIM) Report: Order this from the local council. It reveals consents, permits, unpermitted works, hazards, or rates arrears associated with the land and structures.
  • Property Valuation: Your bank may require a registered valuation from an approved valuer to confirm the purchase price aligns with market value, especially if your deposit is close to minimum thresholds.
  • Title Search: Have your lawyer examine the Record of Title for any easements, covenants, or encumbrances (like cross-lease restrictions or a body corporate rulebook if buying an apartment or unit).

2. Finalising the Self-Employed Financial Check

While you have conditional approval, lenders can pull requested updates if time has passed. Ensure your business flank is protected:

  • Up-to-Date Business Trading & Tax Status: Ensure your IRD tax affairs remain strictly up-to-date. If a new GST period or end-of-month has closed since your application, lenders may request interim management accounts, fresh business bank statements, or updated GST returns to verify revenue hasn't dipped unexpectedly.
  • No Material Changes to Business Cash Flow: Avoid major capital expenditures, taking on new business debt (like asset finance or vehicle leases), or drawing down heavily on business overdrafts before settlement, as banks can re-verify your financial position right up until settlement day.

3. Legal and Logistics

  • House Insurance Confirmation: Lenders will not release funds without a legally binding Certificate of Insurance showing the property is fully insured (including fire, natural disaster, and third-party liability). The policy must note the lender as an interested party and start strictly on or before your settlement day.
  • KiwiSaver & First-Home Grant Timelines: If you are relying on KiwiSaver withdrawals or Kāinga Ora grants for your deposit, ensure your solicitor and provider have processed these so funds are sitting securely in the trust account well ahead of settlement.
  • Your Lawyer's Sign-Off: Give your conveyancing solicitor the complete Sale and Purchase Agreement to review before you remove your finance and due diligence conditions.

Next Step: Are you currently working with a registered mortgage adviser to manage these lender conditions, or are you dealing directly with the bank's mobile mortgage manager?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We're self-employed, buying a home and have conditional loan approval. What should we get confirmed before we commit to the property?

Moving from conditional approval (pre-approval) to an unconditional commitment on a property is a critical step, especially when you are self-employed. Because self-employed income can be looked at more strictly by lenders, you want to make sure your financing is completely locked in and the property checks out before your conditional period expires.

Here is what you should get confirmed before going unconditional:

  • Final Lender Sign-Off on the Specific Property : Conditional approval usually means the borrower is approved up to a certain amount, but the bank still needs to approve the specific property. Submit the signed Sale and Purchase Agreement to your broker or lender so they can formally approve the title and the property type.

  • Up-to-Date Financial Position : If a few months have passed since you received your pre-approval, or if a new end-of-month/end-of-quarter has ticked over, check with your lender or mortgage adviser if they require updated business or personal bank statements, GST returns, or interim accounts to ensure your income position hasn't materially changed in their eyes.

  • Property Insurance Confirmation : Lenders in New Zealand will not go unconditional—let alone settle—without proof of house insurance. Get a formal certificate of currency or insurance policy confirmation starting from your settlement/ownership date, noting any specific lender interest requirements if applicable.

  • Satisfactory Builder’s Report : Have a qualified independent building inspector thoroughly check the physical condition of the home to uncover any hidden structural issues, weather-tightness concerns, or costly deferred maintenance.

  • LIM Report (Land Information Memorandum) : Order and review the LIM from the local council. This will confirm zoning, consented/unpermitted structures, stormwater/sewer lines, and any regional hazards or rates information attached to the land.

  • Registered Valuation (if requested by the bank) : Some lenders require an independent registered valuation report to satisfy themselves that the purchase price aligns with market value, particularly if your deposit is tight or the property is unique.

  • Solicitor/Conveyancer Approval : Have your legal professional review the Sale and Purchase Agreement, title, easements, land covenants, and any body corporate rules (if buying a unit title or townhouse) before removing your finance and due diligence conditions.

If you'd like, let me know:

  • How close you are to your unconditional date
  • Whether you are working with a mortgage adviser or direct with a bank

I can give you a quick checklist of the next steps to ensure a smooth settlement.

Ask anything

Captured 11 October 2026

AI Overviews · National

We're self-employed, buying a home and have conditional loan approval. What should we get confirmed before we commit to the property?

AI Overview

Conditional loan approval means your bank or lender has given a "conditional yes," but it is not a guarantee of money. In New Zealand, if you sign an unconditional Sale and Purchase Agreement without ticking off every bank requirement, you risk losing your deposit or facing severe legal penalties. Because you are self-employed, lenders scrutinize the specific property and your financial changes extra closely before issuing unconditional approval.

Before you commit to the property (i.e., before making your offer unconditional or bidding at auction), you must get the following details explicitly confirmed:


1. Property-Specific Bank Approvals

Your conditional approval is for you , not the house. The bank must formally approve the specific property you want to buy. Provide your lender or mortgage broker with the draft Sale and Purchase Agreement immediately so they can clear the following:

  • Registered Valuation: For self-employed borrowers—or if the deposit is under 20%—banks often require an independent registered valuation from an approved panel (like Valocity or CoreLogic). They will only lend against this value, not necessarily what you agreed to pay.

  • Property Type Acceptability: Banks routinely decline or scale back lending on certain property types. Ensure the bank explicitly approves the home if it is an apartment, a monolithic clad/plaster home (due to leaky building risks), a lifestyle block, or a cross-lease/strata title.

  • Insurability: You must secure a formal, written quote confirming a tier-one insurer will provide full residential house insurance from the day of settlement. Banks will not advance loan funds without this.

2. Final Self-Employed Financial Verification

Lenders re-verify your financial situation right up until the documents are finalized. Any negative shifts can void your conditional approval.

  • No Material Changes: Confirm that your recent business trade, cash flow, and draws have remained stable since you first submitted your application.

  • Condition Deadlines: Check the exact wording of your approval letter. If the lender requested updated interim financial statements, a clean IR3 tax return, or recent business bank statements, ensure your accountant has provided these and the bank has formally "signed them off".

  • Debt Constraints: Ensure you have not taken out new business finance, asset leases, or personal credit lines, as these alter your Debt-to-Income (DTI) and servicing ratios.

3. Legal and Structural Due Diligence

Work closely with your property lawyer to review the legal health of the property. Never rely on documents provided solely by the real estate agent.

  • Land Information Memorandum (LIM): Confirm there are no outstanding council compliance issues, unconsented works, flooding risks, or boundary discrepancies.

  • Building Report: Secure an independent, qualified builder’s report. If major defects are found, the bank may withdraw financing until they are repaired, or reduce the amount they are willing to lend.


Key Protections to Take Right Now

If you are buying via... Your Required Action
Private Treaty / Negotiation Insert specific finance, LIM, building report, and insurance clauses into the Sale and Purchase Agreement. Do not declare the contract unconditional until the bank issues a formal Unconditional Approval letter.
Auction Bidding at an auction is completely unconditional. You must provide the bank with the specific property details, get the valuation and reports cleared, and obtain written unconditional pre-approval specifically for that property ID before you step into the auction room.

To help ensure your self-employed files are fully prepared for the final sign-off, could you share:

  • What specific conditions are explicitly listed on your bank's conditional approval letter?

  • Are you planning to buy via auction or a conditional negotiation?

  • What percentage deposit (e.g., 20% or less) are you putting down?

Ask anything

Captured 11 October 2026