Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We're partway through building our home and costs have gone up. What should we talk through with the lender before the extra costs become a problem?

It’s good to talk to the lender before you’re forced into a last-minute decision. In New Zealand, construction lending is usually released in stages, so a cost increase can affect not just the final loan amount but also whether there is enough money available to complete the next stages. ANZ Bank

Here are the main things to work through with your lender:

1. How much of the extra cost can your current loan cover?

Ask:

  • “What is our remaining approved construction budget?”
  • “Do we have any contingency allowance left?”
  • “If the build costs increase by $X, can the current facility cover it?”
  • “Would we need a new loan application or top-up?”

If you need more borrowing, the lender will generally look at your ability to service the extra debt and the value of the completed home. ANZ Bank

2. Whether the completed home value still supports the borrowing

Ask:

  • “What is the latest estimated value of the finished property?”
  • “Would the increased build cost create a shortfall between the loan and the property value?”
  • “Would you require another valuation?”

A higher build cost does not automatically mean the bank will lend more; the lender will consider the end value and affordability. Westpac NZ

3. Which costs are genuine overruns versus optional changes

Go through the budget line by line:

  • Builder variations
  • Site works (earthworks, drainage, retaining, access)
  • Materials price increases
  • Upgrades you’ve chosen
  • Items originally excluded from the contract
  • Delays that may increase costs

Ask your lender what documentation they need for variations and whether they need updated quotes or approvals before releasing funds. Keeping records of invoices, variations and builder correspondence is important. ANZ Bank

4. Whether you should change the scope of the build

Before borrowing more, ask:

  • “Which items could we defer until after completion?”
  • “Are there parts of the build we can downgrade without affecting the lending approval?”
  • “Would removing certain items help us stay within the approved facility?”

Sometimes finishing the essential parts of the home and postponing non-essential upgrades is the safer option.

5. What happens if the build takes longer

Ask:

  • “What happens to our loan if the completion date moves?”
  • “Will delays affect our interest costs or loan conditions?”
  • “Do we need to update you now?”

During construction, interest costs can rise as more of the loan is drawn down. ANZ Bank

6. How repayments will look after completion

Ask for a realistic projection:

  • New loan balance
  • Expected repayments
  • Interest rate options once the build is finished
  • Whether the repayment level still fits your budget if rates change

Take these documents to the lender

It helps to have:

  • Current builder cost-to-complete statement
  • Original contract and all variations
  • Updated budget
  • Latest invoices
  • Current loan balance and remaining drawdowns
  • Any new quotes

A useful opening question for the lender is:

“Our build is tracking over budget and we want to make sure we have a plan before it affects completion. Can we review the remaining construction facility, expected final cost, and our options if we need more funding?”

If you share whether this is a new build, renovation, or house-and-land package, and whether the extra costs are from builder variations, unexpected site costs, or price increases, I can suggest more specific questions to take to the lender.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We're partway through building our home and costs have gone up. What should we talk through with the lender before the extra costs become a problem?

Building a home and facing rising costs partway through the process is one of the most stressful situations in residential construction. In New Zealand, whether you are working with a standard Master Builders/Registered Master Builders contract, a fixed-price contract with variation clauses, or a turnkey package, proactive communication with your lender is essential before cash flow tightens completely.


Key Topics to Discuss with Your Lender

1. Construction Loan Facility Limits and Buffer Reserves

Most New Zealand residential construction loans (often structured as progressive-drawdown facilities) include a specific borrowing limit approved at settlement.

  • The Discussion: Ask your lender how much headroom or unutilized buffer remains within your approved facility. Determine whether your current loan amount can absorb cost overruns or if you need a formal loan variation.
  • What to Check: Find out if your lender requires a formal re-application and re-assessment of your debt-to-income (DTI) ratio or serviceability test to increase the loan limit.

2. Valuer's Re-Assessment and Equity Requirements

Lenders typically release funds based on milestone payment stages certified by an independent registered valuer or your project supervisor.

  • The Discussion: If material or labor costs have spiked, the total cost to complete the build may exceed the original valuation. Ask your lender if cost increases will trigger a re-valuation of the property in its current incomplete state.
  • What to Check: Understand how the lender treats "equity." If the total build cost increases by $50,000, will the bank require you to cover that gap entirely in cash (increasing your equity contribution), or will they lend against the projected completed value?

3. Progressive Drawdown vs. Milestone Timing

  • The Discussion: Review your remaining construction drawdowns (e.g., base, frame, enclosed, linings, final). If variations or supplier price hikes hit mid-stream, builders will often require variation payments before moving to the next formal stage.
  • What to Check: Clarify how your lender handles builder variations. Banks usually require signed variation forms between you and your builder before releasing additional funds for that milestone. Ensure your loan agreement permits these variations without halting the drawdown process.

4. Capitalised Interest and Interim Repayments

During construction, many lenders allow you to capitalise interest (adding the interest costs to the loan balance rather than making monthly cash payments) until the code compliance certificate (CCC) is issued.

  • The Discussion: If your build timeline is blowing out due to supply chain delays or contractor shortages, check how long your interest-capitalisation period lasts.
  • What to Check: Confirm if extending the build timeline will exhaust your capitalised interest allowance, forcing you to start making full principal-and-interest or interest-only payments while still paying rent elsewhere.

Recommended Next Steps

  1. Review your building contract: Identify whether your contract is fixed-price, rise-and-fall, or cost-plus, and check the formal process required for variations.
  2. Compile a revised cost schedule: Itemize every confirmed or expected extra cost so you can present clear, documented figures to your lender rather than rough estimates.
  3. Book a meeting with your lending specialist or broker: Bring your updated budget and contract variations to discuss whether a loan top-up, term extension, or temporary adjustment is required.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We're partway through building our home and costs have gone up. What should we talk through with the lender before the extra costs become a problem?

  • Construction budget contingency , including how much of your original buffer is left and what specific line items have triggered the overruns.

  • Loan variation or top-up process , asking whether your current lender can increase the loan amount, what the re-qualification criteria are, and if a new valuation will be required.

  • Valuation requirements , finding out if they need a registered valuer to re-inspect the partially completed build to reassess the property's current and completion value.

  • Drawdown schedule and cash flow , reviewing how remaining funds are released and whether your increased costs mean you need to bridge a gap out of pocket before the next bank tranche.

  • Alternative funding or solutions , discussing options like short-term personal loans, family guarantees, or extending the construction loan term if the bank cannot increase the primary mortgage.

  • Builder communication and variations , ensuring that any formal cost variations from your builder are documented and aligned with what the bank will agree to finance.

If you'd like, tell me:

  • How much extra you are looking at needing
  • Whether you are using a mainstream bank or a non-bank lender

I can help you prepare a checklist of questions to take straight to your mortgage broker or lender.

Ask anything

Captured 11 October 2026

AI Overviews · National

We're partway through building our home and costs have gone up. What should we talk through with the lender before the extra costs become a problem?

AI Overview

Building a home is stressful enough without the added weight of rising material costs, and it is completely normal to feel anxious when budgets start to stretch mid-build. You should contact your lender immediately to discuss a loan variation, dipping into your construction contingency, or re-evaluating your progressive drawdown schedule. In New Zealand, addressing budget overruns proactively prevents the lender from halting your progress payments if they discover the project is underfunded.

Before you call or meet with your lender, gather your modified building contract, any variations signed off by your builder, and an updated cost-to-complete breakdown. Here is a mechanical sequence of actions and discussions to walk through with them:

1. Review and Unlock the Contingency Fund

Most construction loans in New Zealand require a 10% to 15% contingency fund built into the original budget.

  • The Conversation: Ask your lender what their specific process is to approve drawdowns against this built-in contingency.

  • The Catch: Some lenders require formal proof of a "unforeseen variation" before releasing these funds, rather than just covering general material cost increases.

2. Request a Loan Top-Up (Loan Variation)

If the cost overruns exceed your initial contingency, you will need a formal loan increase.

  • The Conversation: Ask if you can apply for a loan top-up or variation under your current facility.

  • The Catch: Your lender will reassess your servicing capability (ensuring your income can cover the higher loan amount) and your Loan-to-Value Ratio (LVR). They will need to ensure the total debt won't exceed their maximum allowed LVR threshold based on the project's completion value.

3. Arrange an "As-Complete" Revaluation

Lenders calculate your LVR based on an initial valuation of what the property will be worth once finished. If your costs have jumped, the underlying value of the finished house may have shifted too.

  • The Conversation: Ask whether the lender requires a registered valuer to perform an updated "as-comp" (as-completed) valuation report to justify the increased loan amount.

  • The Catch: You will usually have to pay the fee for the valuer to revise the property's anticipated market value.

4. Adjust the Progressive Drawdown Rules

New Zealand construction finance relies on strict progressive payments (e.g., Deposit, Framing, Lock-up, Fixing, Completion). Lenders usually require you to spend your own cash equity first before they release their funds.

  • The Conversation: Clarify the exact ordering of payments. If you have to put your own extra cash into the build to cover these new variations, ask if the bank wants that cash injected right now, or if it can be paid at the final practical completion stage.

  • The Catch: If the bank believes the project is "underfunded" (meaning the remaining loan facility is less than the remaining cost to build), they may freeze further drawdowns until you prove where the shortfall cash is coming from.


📋 Key Blind Spots to Consider

  • Fixed-Price Contract Realities: Review your building contract carefully. If it is a standard NZ Master Builders or Certified Builders fixed-price contract, check for Provisional Sums (PS) or Prime Cost (PC) items, as well as cost escalation clauses. These are usually the loopholes where builders can legally pass rising costs onto you mid-build.

  • Interest-Only Period Expiry: Construction loans are generally interest-only during the building phase, usually capped at 12 to 24 months. If variations cause building delays, ask your lender to extend the interest-only period so you aren't forced onto full principal-and-interest payments while still paying rent or another mortgage elsewhere.

To help narrow down the best strategy for your meeting, could you share how far along the build is (e.g., framing, lock-up) and roughly how much costs have increased?

Ask anything

Captured 11 October 2026