Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

I'm separating from my partner and hoping to keep our home. Which lenders would you suggest I speak to about taking on the mortgage myself?

I'm sorry you're having to navigate this. If you're separating from your partner and hoping to keep your home, I'd suggest speaking to a few New Zealand lenders before making any decisions about selling or transferring ownership.

The good news is that you may be able to take over the mortgage in your own name. The key question is whether a lender is comfortable with you servicing the loan on your own income and whether you have enough equity in the property to make the arrangement work.

I'd approach this in two ways: speak to your existing bank about keeping the mortgage, and talk to a mortgage adviser who can compare other lenders' options if your bank can't offer a suitable solution.

1. Which New Zealand lenders would I approach?

I'd start with your current bank, then compare a few of the major banks. You don't necessarily need to switch lenders to keep your home.

Lender Why I'd approach them
Your current bank My first choice. Ask whether they can restructure the existing mortgage into your sole name, or approve a new loan in your name.
ANZ Worth including in a comparison if you want to explore refinancing or a fresh lending assessment.
ASB Another major bank to approach for an assessment based on your individual income, expenses and equity.
BNZ Offers home-loan refinancing and assesses applications against its lending criteria. Its published process explains the information you'll need to provide.
Westpac NZ Worth approaching for a competing assessment of your borrowing capacity and possible loan structure.
Kiwibank Another option to compare with the larger banks, particularly if you're considering changing lenders.

These are lenders I'd put on your shortlist, rather than a ranking of which is most likely to approve you. Approval will depend on your circumstances and each lender's criteria.

For example, BNZ's home-loan refinancing guide explains its assessment process and the financial documents it may request. Its lending remains subject to eligibility and lending criteria. Source

My recommendation: Contact your existing bank first and, in parallel, speak with an independent mortgage adviser who works with multiple lenders. The adviser may be able to identify a suitable alternative if your current bank won't approve the arrangement.

2. What will lenders look at?

When you apply to take on a mortgage by yourself, lenders will generally want to understand four things.

  • Your income: Can your salary or self-employed income support the mortgage repayments without your partner's contribution?
  • Your expenses: What will your living costs look like after separation? Include childcare, child support, other debts and household bills where applicable.
  • Your equity: How much is the home worth, and how much is left on the mortgage?
  • The settlement with your partner: Will you need to borrow extra money to pay your partner their share of the home's equity?

That last point can make a substantial difference.

For example, imagine:

  • Your home is worth $900,000.
  • Your outstanding mortgage is $500,000.
  • Your total equity is $400,000.

If you and your partner agree to divide that equity equally, your partner's indicative share would be $200,000.

If you wanted to keep the home and pay them that amount, you might need a mortgage of around $700,000, before allowing for legal fees and other costs.

A lender would need to assess whether you could afford the larger mortgage on your own. The actual settlement could differ depending on your legal circumstances and any other assets or debts.

You may have a better chance of keeping the home if you have a good amount of equity and can service the mortgage on your own income. Neither factor guarantees approval, though.

3. Should you use a mortgage adviser?

Yes, I'd seriously consider it, particularly if keeping your home is your priority.

An adviser who works with multiple lenders can help you:

  • Estimate how much you could borrow on your own.
  • Compare lenders before you make a formal application.
  • Work out whether to stay with your current bank or refinance.
  • Understand whether paying your partner their share of the equity is financially realistic.
  • Identify potential obstacles before you spend money on legal work.

You can check an adviser's credentials through the Financial Service Providers Register. The Financial Markets Authority also explains how to find a financial adviser. Source

4. Important things to do before changing the mortgage

There are two things I'd be particularly careful about.

Don't assume that making the repayments transfers the mortgage into your name. If the mortgage is currently joint, your former partner may remain liable for the debt even if they move out and you make every payment. The lender needs to formally approve the arrangement and release them from their obligations. Source: Banking Ombudsman

Get independent legal advice about the house and your separation agreement. The mortgage and the ownership of the property are related but separate issues. Your lawyer can help establish what you need to pay your partner, how the property should be transferred and what needs to happen if the bank approves your application.

New Zealand's Ministry of Justice has a useful guide to dividing relationship property. Source

5. Let's work out which lenders are most realistic for you

I can help narrow this down to the lenders most worth approaching, rather than having you contact every bank.

Could you tell me these three things?

  1. Which bank is your current mortgage with? For example, ANZ, ASB, BNZ, Westpac, Kiwibank or another lender.
  2. Roughly what is your home's value and how much is left on the mortgage? Estimates are absolutely fine.
  3. What's your approximate annual income before tax? If you have children or other significant financial commitments, you can mention those too.

With those details, I can help you assess your likely options, including whether staying with your existing bank or approaching another lender might make more sense. You don't need to share any identifying or account information.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

I'm separating from my partner and hoping to keep our home. Which lenders would you suggest I speak to about taking on the mortgage myself?

Going through a separation is a challenging time, and figuring out the logistics of keeping your home can add a lot of stress. When you want to take on a mortgage by yourself, you essentially have to qualify for the loan as a single borrower. The new or restructured loan must cover the existing mortgage plus any funds needed to buy out your ex-partner's share of the equity.

In New Zealand, you have two primary paths: working with your current lender or exploring other main banks and lenders if you need better servicing rules or want to shop around.


1. Should you stay with your current lender?

Before looking elsewhere, it is often easiest to start with the bank where your mortgage is currently held.

  • The Pros: If you stay with your existing bank, you won't trigger early repayment break fees (if your fixed term hasn't ended) or lose your current cash-back terms. They also already have your transaction history.
  • The Process: You will apply to have your ex-partner’s name removed from the title and the loan. The bank will run a fresh serviceability assessment based solely on your individual income, expenses, and liabilities to ensure you can afford the mortgage on your own.

2. Major New Zealand Lenders to Consider

If your current bank declines your application, or if you want to see who offers the most favorable serviceability calculations or interest rates for single applicants, you should look at New Zealand's major retail banks and alternative options:

  • ANZ: One of New Zealand's largest lenders, widely experienced in handling relationship property restructuring and complex family law scenarios.
  • Westpac NZ: Frequently rated highly by advisers for flexible loan structuring (such as revolving credit or offset options) which can help manage single-income budgeting.
  • Kiwibank: As a locally owned bank, they often have strong customer-centric policies and dedicated mobile mortgage managers who can guide you through life changes.
  • BNZ & ASB: Both major mainstream options with robust online tools and streamlined switch processes if you decide to move the lending entirely.
  • The Co-operative Bank or SBS Bank: Smaller, customer-owned options that sometimes offer personalized credit assessments and a more community-focused approach to lending.

Recommended Action Plan

Navigating a mortgage buyout requires a specific sequence to protect your financial position and legal rights:

  1. Calculate your individual borrowing capacity: Gather your recent payslips, KiwiSaver statements, and map out your baseline living expenses on a single income. You can use online bank calculators to get a preliminary idea of what a single-income serviceability limit looks like.
  2. Speak to a mortgage adviser (Free service): Consider using a registered independent mortgage adviser. Because they have access to multiple lenders (including the major banks listed above), they can run your numbers confidentially and tell you behind the scenes which bank's credit policies are most lenient toward single applicants or buyouts, without you having to formally apply and get a credit hit everywhere.
  3. Engage a family lawyer: A bank will not update a mortgage title or execute a buyout without a legally binding Relationship Property Agreement (Separation Agreement) signed by both parties. Your lawyer will work out the exact equity split and protect you from future claims.
  4. Get a registered valuation: If you and your ex-partner disagree on the current market value of the home, order an independent registered valuation so the bank and your lawyers have an official figure to base the buyout calculation on.

Are you looking to stay with your current bank, or would you like help figuring out what documents you need to pull together first for a single-income application?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

I'm separating from my partner and hoping to keep our home. Which lenders would you suggest I speak to about taking on the mortgage myself?

Navigating a property buyout during a separation can be stressful, but your first and most logical step is usually to speak with your current lender. Because they already hold the existing security and know your payment history, they can evaluate whether your solo income meets their current serviceability and debt-to-income (DTI) criteria to refinance the loan into your name alone.

If your current bank declines or if you want to shop around for a better structure or rate, you can approach any major retail bank or non-bank lender in New Zealand.

Where to Look in New Zealand

  • The Major Main Banks: ANZ New Zealand, ASB Bank, Bank of New Zealand (BNZ), Westpac New Zealand, and Kiwibank are the primary options. Each has established credit policies for restructuring joint mortgages into single ownership following a relationship property split.

  • Alternative and Regional Lenders: Co-operative banks like TSB Bank or other regional/smaller lenders can sometimes offer a different perspective on serviceability or more personalized lending assessments.

  • Mortgage Advisers / Brokers: Instead of approaching banks one by one, working with a registered mortgage adviser (via platforms like Financial Advice New Zealand) can be very effective. They can look at your individual income, assess multiple lenders simultaneously, and tell you which bank will view your solo borrowing capacity most favorably.

Key Requirements Lenders Will Look For

  • The Sole Income Test: The bank will assess whether your individual income alone is sufficient to cover living expenses, rates, insurance, and the mortgage payments under current lending test rates.

  • A Formal Separation Agreement: Lenders generally require a signed, legally binding separation agreement (drawn up by independent solicitors) outlining how relationship property and joint debts are being divided before they will formally discharge your ex-partner from the title and mortgage.

  • Equity and Valuation: You may need a registered property valuation to confirm the current market value of the home so you and your solicitor can calculate the exact buyout/settlement sum required for your ex-partner's share. [Home Loan Factory]

If you'd like, let me know:

  • Whether you plan to stay with your current bank or switch
  • If you want help understanding what documents or income calculations lenders typically ask for in a solo refinance

I can provide a clearer checklist to help you prepare.

Ask anything

Captured 11 October 2026

AI Overviews · National

I'm separating from my partner and hoping to keep our home. Which lenders would you suggest I speak to about taking on the mortgage myself?

AI Overview

To take over a mortgage by yourself during a separation, you should first speak to your current mortgage lender —whether that is a major New Zealand bank like ANZ , ASB , Westpac , BNZ , or Kiwibank. They already hold the security on your property and have established "Change of Parties" or "Transfer of Equity" processes specifically designed for relationship breakdowns.

If your current bank is unable to approve the loan on your single income, your next best step is to approach competing mainstream banks or work with a registered mortgage broker to evaluate non-bank or second-tier lenders (such as Resimac , Liberty Finance , or Avanti Finance) who offer more flexible servicing criteria.


Key Requirements for the Bank

When you ask a lender to remove your partner from the mortgage, they treat it exactly like a brand-new home loan application. You must prove you can afford the entire debt alone.

  • Single Income Servicing: The bank tests your ability to make repayments using their internal "test interest rates," which are higher than current market rates.

  • Legal Separation Agreement: Mainstream banks will almost always require a certified Relationship Property Agreement (signed by both parties and independent solicitors) before final approval.

  • Equity Requirements: If your home's value has dropped or you need to borrow extra money to buy out your partner, your Loan-to-Value Ratio (LVR) will be reassessed.


Hidden Costs to Keep in Mind

  • Legal Fees: You will need a lawyer to handle the title transfer and execute the new mortgage instructions.

  • Break Fees & Cash Contributions: If you switch banks, you may incur fixed-rate break fees or be forced to repay a portion of any previous "cashback" incentives received within the last 3 years.

  • Registered Valuation: The lender may require an independent registered valuation to verify the property's current worth before calculating the buyout amount.


To help give you more specific guidance, could you share:

  • Do you know if your current mortgage is on a fixed or floating rate?

  • Roughly how much equity do you have in the home, or will you need to borrow extra money to buy out your partner?

Ask anything

Captured 11 October 2026