Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

I'm hoping to take over our joint home loan after a separation. What information should I get together so a lender can assess whether I can manage it on my own?

I'm sorry you're having to navigate this alongside a separation. If you're hoping to keep the family home and take over the joint mortgage in New Zealand, the key thing is to show the lender that you can comfortably afford the repayments on your own, and that the loan still meets the lender's lending criteria.

The lender will usually want to assess your income, living costs, debts, the home loan itself and what your finances will look like after the separation. They may also need to assess how ownership of the property will be transferred and whether your former partner will receive a payout.

1. Your document checklist

You can start gathering the following before speaking to your bank or mortgage adviser.

  1. Proof of income
  • Your two or three most recent payslips.
  • Employment contract or a letter from your employer confirming your salary, hours and employment status.
  • Evidence of bonuses, overtime, allowances or other regular income, if applicable.
  • If self-employed: your latest two years of financial statements and tax returns, if available.
  • Evidence of any other income you expect to continue receiving, such as rental income or eligible government payments.
  1. Your living expenses

Gather your last three months of bank statements, including accounts with other banks, and prepare a realistic monthly budget for living on your own.

Include:

  • Food, power, internet, phone and household bills.
  • Rates, home and contents insurance, and home maintenance.
  • Transport, petrol, vehicle costs and insurance.
  • Children’s expenses, childcare and school costs.
  • Medical expenses, subscriptions, entertainment and other regular spending.
  • Any child support or maintenance payments you make or receive.

The bank will want to understand your spending after the separation, not just what you spent when you shared costs. BNZ outlines similar evidence requirements in its home loan appointment checklist. Preparing for a home loan appointmentApplying for a loan checklist

  1. All your debts and credit commitments

Prepare statements or current balances for:

  • Credit cards, including their limits.
  • Personal loans, car finance and buy-now-pay-later accounts.
  • Student loan repayments, if applicable.
  • Overdrafts, store cards and any other lending.
  • Any other joint loans or guarantees you are responsible for.

Note which debts will be paid off, transferred or retained after the separation. Even a credit card you rarely use may affect the lender’s assessment.

  1. Details of your home and current mortgage

Ask your bank for:

  • The latest mortgage balance and loan statements.
  • The current interest rate, fixed-rate expiry dates and remaining loan term.
  • The current repayment amount and repayment frequency.
  • Details of any revolving-credit facilities or offset accounts.
  • Any early repayment or break costs that could arise if the loan is restructured.

Also gather:

  • A recent property valuation or market appraisal; the lender may require its own valuation.
  • Your latest council rates notice.
  • Current house insurance details.
  • Details of any other lending secured against the property.

These details help establish the home's approximate equity and how much lending you would need to retain it.

  1. Your separation and property settlement documents

If you have them, gather:

  • A draft or signed separation and relationship-property agreement.
  • Any agreed property valuation and proposed division of equity.
  • The amount you would need to pay your former partner to retain the house.
  • Details of how that payment would be funded, including savings or any additional borrowing.
  • Any relevant court orders or correspondence from your lawyer.

A written agreement about relationship property generally needs independent legal advice for both parties and must meet the legal requirements to be enforceable. Your lawyer can advise on the correct documentation and property transfer process. See the Ministry of Justice guidance. Separating from your spouse or partnerUnderstand relationship propertyDivide relationship property

  1. Identification and other financial information
  • Passport or New Zealand driver's licence.
  • Proof of your current residential address, if requested.
  • Statements showing savings and other assets.
  • Details of KiwiSaver, investments and other property, where relevant.
  • Evidence of any lump sum you plan to contribute towards the settlement.

2. Work out how much you need to borrow

Before approaching the lender, put together a simple estimate of the amount you need to finance.

For example, if the home is worth $800,000 and the mortgage balance is $400,000, the estimated equity is $400,000 before selling or settlement costs.

Item Example
Estimated home value $800,000
Current mortgage $400,000
Estimated equity $400,000
Former partner's proposed share of equity, if agreed at 50% $200,000
Potential new borrowing, before costs and contributions $600,000

This is only an illustration, not a determination of your legal entitlement. The actual settlement depends on your circumstances and agreement.

The important point is that you may need to qualify for more than the existing mortgage balance if you have to borrow money to pay your former partner their share.

3. How the lender will assess affordability

The lender will generally consider:

  • Income: Is it reliable and sufficient on a single-income basis?
  • Expenses: Can you meet your household costs as well as the mortgage?
  • Existing debts: What other repayments or credit commitments do you have?
  • Loan size: Is the proposed loan affordable under the lender's assessment, including its interest-rate and repayment assumptions?
  • Property equity: Does the property's value provide acceptable security for the lending?
  • Future changes: Are there foreseeable changes to income, childcare, maintenance payments or other costs?

A lender must make reasonable inquiries to assess whether you can repay the loan without substantial hardship. Its assessment may differ from your own budget. Record Keeping Guidance affordability assessments for borrowers and guarantors2. Preparing and applying :: Kāinga Ora

4. An important point about the joint mortgage

Moving out, separating, or agreeing that you will make the repayments does not automatically remove your former partner from the mortgage — or remove you from joint liability.

The lender must formally agree to the change. Depending on the bank and your circumstances, you may need a new loan in your sole name to refinance the joint lending. Until the lender formally releases a borrower or the existing loan is repaid, both borrowers may remain liable for the full debt. Relationship breakdowns and bankingCustomer not entitled to information about former partner’s home loan

Contact your current lender early and ask what it requires for a sole-borrower application. You can also use a mortgage adviser to compare options if your current bank cannot approve the amount you need.

5. Let's make this specific to your situation

If you tell me a few details, I can help you work out what to prepare first and how to estimate whether taking over the mortgage might be realistic.

Share whatever you know so far. Rough figures are fine; you can leave fields blank.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

I'm hoping to take over our joint home loan after a separation. What information should I get together so a lender can assess whether I can manage it on my own?

Taking over a joint home loan on your own after a separation requires demonstrating to a lender that you can independently service the debt and handle any property buyout. New Zealand lenders follow strict credit and affordability guidelines under the Credit Contracts and Consumer Finance Act (CCCFA), meaning they must thoroughly review your individual financial position.

To give yourself the best chance of approval, you should pull together the following information and documentation:

1. Income Verification

Lenders need to see stable, verifiable income that is entirely in your name to cover the mortgage on your own:

  • Employment Income: Recent payslips (usually the last 3 months) and an employment contract if your hours or salary have recently changed.
  • Additional Income: If you receive Working for Families, child support, or main benefits, provide formal documentation or Inland Revenue (IRD) assessments. (Note: Lenders view child support obligations and receipts critically; they factor regular support payments into your net disposable income).
  • Self-Employment (if applicable): The last two years of accountant-prepared financial statements and tax returns (IR3/IR10) if you run your own business.

2. Comprehensive Expense Budget

Lenders will closely scrutinize your single-person living costs. Prepare a realistic, itemized budget detailing:

  • Fixed Expenses: Council rates, home and contents insurance, power, internet, and phone bills.
  • Living Costs: Groceries, transport, medical, and personal care.
  • Dependants: Costs associated with children (schooling, clothing, activities), especially if you will be caring for them full-time or part-time.

3. Liabilities and Credit Commitments

Your total debt profile will be assessed against your single income:

  • Existing Joint Debts: Statements for credit cards, personal loans, or vehicle finance held jointly or individually. Even if a partner agrees to take a debt, you remain jointly and severally liable until it is cleared or refinanced.
  • Hมือ (HML) or Student Loans: Details of any student loan balances or other ongoing repayment obligations.
  • Credit Card Limits: Lenders assess credit cards based on their total limit, not just your current balance. Consider lowering or closing unused credit card limits before applying, as they reduce your borrowing capacity.

4. Property Value and Equity Buyout Details

If you are buying out your former partner's share of the property, the loan amount will likely need to increase to pay them their legal entitlement:

  • Property Valuation: Lenders typically require a registered valuation or a bank-approved valuation report to establish the current market value of the home.
  • Calculation of Equity: Work out your current mortgage balance versus the appraised property value to determine total equity.
  • The Buyout Gap: Calculate the exact cash amount required to pay out your ex-partner (e.g., if total equity is $300,000, your buyout target might be half of that, meaning your new loan size will increase accordingly).

5. Legal Separation Agreement

Banks in New Zealand will almost always require a formal, legally binding Separation Agreement (or Property (Relationships) Act agreement) signed with independent legal advice before they will remove one party from a mortgage and title. Having this drafted or underway shows the lender that the division of assets and liabilities is legally settled and final.


Suggested Next Steps

  1. Request a Credit Report: Check your individual credit report through agencies like Centrix or Equifax to ensure no historical joint defaults or errors impact your standalone score.
  2. Draft a Solo Budget: Map out your projected single income against expected standalone living costs to see what maximum mortgage repayment you can comfortably sustain.
  3. Speak to a Mortgage Adviser or Your Bank: Contact your lender's mobile mortgage manager or an independent broker to run an informal borrowing capacity calculation before finalizing your separation agreement.

Are you planning to buy out your partner's share of the equity, or will the existing loan amount remain unchanged?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

I'm hoping to take over our joint home loan after a separation. What information should I get together so a lender can assess whether I can manage it on my own?

To take over a joint home loan on your own in New Zealand , a lender will need to completely reassess the borrowing capacity, servicing ability, and security under your sole name. This process is effectively a refinance, and lenders apply strict Credit Contracts and Consumer Finance Act (CCCFA) affordability guidelines.

To give yourself the best chance and speed up the assessment, you should gather the following comprehensive information and documentation:

  • Income verification: Recent payslips (usually the last 3 months) or an employment contract if your income has changed. If you are self-employed, you will need full IRD and business financial statements for the past two financial years.

  • Living and household expenses: A realistic, itemized breakdown of your sole living costs moving forward (groceries, utilities, insurance, transport, and personal spending), ensuring they reflect single-household expenses rather than shared ones.

  • Asset and liability summary: Details of any other personal or joint debts (credit cards, personal loans, vehicle finance, or other mortgages) and assets (savings accounts, investments, or KiwiSaver balances).

  • Buyout and property settlement details: A clear figure or draft relationship property agreement outlining how much equity or cash payout your former partner is entitled to, and whether you need to borrow extra to fund that buyout. [Weston Ward & Lascelles]

  • Identification and legal structure: Current photo ID (passport or driver's licence) and proof of your current residential address. It is also helpful to have your family lawyer's contact details ready, as the lender will require a formal solicitor's certificate once approved to discharge the old joint mortgage and register a new sole one.

Tip: You can explore guidance on handling joint lending and separation via resources like Mortgage Lab or consult a registered Financial Advice New Zealand adviser to map out your application strategy before approaching your bank.

Would you like to share:

  • Whether you need to borrow extra funds for a cash buyout?
  • If your current mortgage is fixed or floating?

I can help you understand how those factors might affect your timeline or borrowing power.

Ask anything

Captured 11 October 2026

AI Overviews · National

I'm hoping to take over our joint home loan after a separation. What information should I get together so a lender can assess whether I can manage it on my own?

AI Overview

I am so sorry you are going through a separation; navigating major relationship changes while managing a home loan can feel incredibly overwhelming, but taking charge of the financial details is a strong step forward.

To take over a joint home loan on your own—a process known as a transfer of equity or a matrimonial buyout —the lender will treat you as a completely new solo applicant. You must prove your single income can comfortably service the existing debt plus any extra cash needed to buy out your ex-partner's share.

Under New Zealand's Credit Contracts and Consumer Finance Act (CCCFA) , banks have strict legal obligations to scrutinize your finances. You will need to gather the following comprehensive documentation.

1. Proof of Income & Affordability

The lender needs absolute certainty about your solo borrowing power.

  • PAYE Employees: Your last 3 consecutive payslips and a signed employment agreement if you have recently started a new role.

  • Self-Employed / Business Owners: The last 2 years of full financial statements and IR3 Income Tax Returns.

  • Government & Child Support: Evidence of any Inland Revenue (IR) Working for Families tax credits, paid parental leave, or formal Child Support assessments.

  • Boarder/Rental Income: If you plan to take in a flatmate or boarder to help with the mortgage, provide a signed boarder declaration form (available from your bank).

2. Comprehensive Financial & Expense History

Banks will closely examine your personal spending over the last 3 months to calculate your true living costs.

  • Bank Statements: Provide 3 months of transactional bank statements for every account you hold. Tip: Minimize non-essential spending (e.g., streaming services, gambling, food delivery) in the months leading up to your application.

  • KiwiSaver & Investments: Your latest KiwiSaver statement showing your current balance.

  • Other Personal Debts: Most recent statements for any Buy Now Pay Later accounts (e.g., Afterpay) , credit cards, personal loans, or car finance. Lenders look closely at your total Debt-to-Income (DTI) ratio.

3. Separation & Property Documents

A bank will not formally approve a solo mortgage until the legal division of your assets is locked in.

  • Separation / Relationship Property Agreement (RPA): You will need a formal, written agreement drafted under Section 21A of the Property (Relationships) Act. It must be signed by both of you, and each must have received independent legal advice from separate law firms. The bank needs to see exactly how much you are legally required to pay your ex-partner.

  • Registered Valuation: The bank will require a fresh, independent Registered Valuation of the home (usually ordered through a platform like Valocity or CoreLogic via your broker/bank) to establish the true current equity.

Crucial Blind Spots to Consider

  • Joint Debt Liability: Remember that until the bank officially removes your ex-partner's name from the mortgage, you both remain 100% jointly liable for the repayments. If your ex-partner stops paying their share before the buyout is approved, it can damage your credit score.

  • The "Stress Test" Hurdle: Banks will not test your ability to pay at the current market interest rate; they will test your solo income against a higher "stress test" rate (often 8.5% to 9.5%) to ensure you can handle future rate hikes.

To make this transition easier, I recommend engaging a mortgage adviser (broker) early on. They can run the numbers across multiple New Zealand lenders to see which bank has the most favorable servicing criteria for your specific solo situation.

If you'd like to narrow down your options, tell me:

  • Do you know roughly how much equity is currently in the home?

  • Will you need to borrow extra money to pay out your ex-partner, or is that coming from other assets?

I can help you map out the approximate loan structure you'll need.

Ask anything

Captured 11 October 2026