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Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

Show all 193

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

    193rows

    Download question catalogue (CSV)

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

    1,094rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

    4,574rows

    Download sources by answer (CSV)

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

    4rows

    Download checks against official sources (CSV)

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

    360rows

    Download recommendation coding (CSV)

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

    105rows

    Download platform comparisons (CSV)

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

    112rows

    Download city comparisons (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

After our separation, a lender has conditionally agreed to a mortgage in my name for our home. What needs to be coordinated before the joint mortgage and ownership arrangements change?

In New Zealand, the key is to coordinate the relationship-property settlement, the lender’s final mortgage approval, and the legal transfer of ownership so that they all take effect in the right order.

A conditional mortgage approval in your sole name is an important step, but it does not necessarily mean the bank has agreed to release your former partner from the existing joint mortgage or that you can yet transfer the home into your sole name.

The safest approach is to have your property lawyer or conveyancing solicitor coordinate the process with the lender, your former partner and their independent lawyer.

What needs to be coordinated?

  1. Finalise the relationship-property agreement

Agree in writing that you will retain the home and establish:

  • The property's agreed value and the outstanding mortgage balance.
  • Your former partner's equity entitlement and any payment you must make to them.
  • How that payment will be funded, including whether the new mortgage will repay the existing joint loan and fund a settlement payment.
  • Who pays the mortgage, rates, insurance and other expenses until settlement.
  • The intended date for the ownership transfer and what happens if finance is delayed or declined.

In New Zealand, an agreement dividing relationship property must meet specific legal requirements to be enforceable under the Property (Relationships) Act 1976. Generally, it must be in writing, signed by both parties, with each receiving independent legal advice and lawyer-witnessed signatures. Divide relationship propertySeparating from your spouse or partner

  1. Obtain unconditional lending approval and agree the loan structure

Your mortgage adviser or bank needs to confirm that the conditional approval can proceed to formal approval and settlement.

Ask the lender to confirm:

  • All outstanding conditions, such as income verification, valuation, insurance or legal documents.
  • The exact amount available to refinance the current mortgage and, if applicable, pay your former partner.
  • Whether the existing joint loan will be fully repaid and replaced by a loan in your sole name.
  • Whether the bank will formally release your former partner from all liability under the existing lending arrangements.
  • The required settlement date and any conditions that must be met before funds are released.

Important: A private agreement that your former partner is no longer responsible for the mortgage does not itself release them from their contract with the bank. Obtain the lender's written confirmation of the release.

  1. Coordinate the ownership transfer with the mortgage settlement

Your property lawyer or conveyancer should coordinate with the bank's solicitor and your former partner's lawyer to arrange:

  • The transfer of your former partner's ownership interest to you.
  • Any new mortgage registration and discharge of the existing mortgage.
  • Execution of transfer and lending documents by the relevant parties.
  • Payment of any settlement amount owed to your former partner.
  • Registration of the updated ownership and mortgage interests with Land Information New Zealand.

The transfer, repayment of the old loan and registration of the new loan should be coordinated as one settlement process wherever possible. This helps avoid a situation where ownership changes but the finance or release arrangements are incomplete.

  1. Confirm the settlement figures and available equity

Ask your lawyer and lender to reconcile the final figures before settlement.

For example:

Item Illustrative amount
Agreed property value $800,000
Existing mortgage $400,000
Equity before costs $400,000
Former partner's agreed share, assuming equal division $200,000

These are illustrative figures only. The amount payable to your former partner depends on your legal settlement, ownership and relationship-property circumstances, rather than automatically being half the equity.

Also account for any legal fees, bank fees, valuation costs, settlement adjustments and other debts or assets covered by the agreement. Confirm that the new lending and your available funds cover the complete settlement.

  1. Update insurance, payments and other responsibilities

Before and immediately after settlement, coordinate:

  • House insurance so cover remains continuous and meets the lender's requirements.
  • Mortgage repayments and the bank account from which they will be collected.
  • Rates, utilities and any shared property expenses.
  • Any jointly held accounts, other loans or insurance policies that need to be changed.
  • Your will and any relevant estate-planning arrangements.

Keep paying the existing mortgage as required until the lender confirms the old loan has been repaid or replaced. Do not assume the existing repayments can stop just because the new loan has been approved. Understand relationship property

The recommended order of events

  1. Agree the property settlement and have both parties obtain independent legal advice.
  2. Satisfy the lender's conditions and obtain confirmed lending and release arrangements.
  3. Have the lawyers prepare the documents for the property transfer, mortgage discharge and new mortgage.
  4. Confirm the settlement statement and date, including all funds required and any payment to your former partner.
  5. Settle and register the changes, ensuring the old mortgage is dealt with, the new loan is in place and your former partner is released as agreed.

One additional point: tax and legal advice

Ask your lawyer whether the transfer should be documented under a formal relationship-property agreement and whether there are any tax implications. Inland Revenue provides for rollover relief on qualifying relationship-property transfers under the bright-line rules, but the tax treatment of a later sale and other circumstances may still need consideration. Relationship property agreementsOwnership transfers and rollover relief

The Ministry of Justice has further guidance here: Dividing relationship property.

To help identify what needs to happen next

The most important distinction is whether the bank has approved the new loan subject to conditions only, or whether the legal settlement and transfer are already being prepared.

Has your former partner agreed in writing that you will keep the house, and do you already have a lawyer coordinating the transfer? That will help determine which steps are outstanding and which parties need to coordinate them.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

After our separation, a lender has conditionally agreed to a mortgage in my name for our home. What needs to be coordinated before the joint mortgage and ownership arrangements change?

Before the mortgage and ownership arrangements can officially change, several critical legal, financial, and administrative steps must be coordinated between you, your lender, your ex-partner, and your legal representatives:

1. Formal Relationship Property Agreement (Contractting Out / Separation Agreement)

Even though your lender has conditionally agreed to the mortgage, banks in New Zealand will almost always require a legally binding Relationship Property Agreement (pursuant to section 21FS of the Property (Relationships) Act 1976) before they will formally discharge your ex-partner from the existing loan and title.

  • Independent Legal Advice (ILA): To make this agreement valid and binding, both you and your ex-partner must retain separate, independent solicitors. One lawyer cannot act for both parties in a separation.
  • Documenting the Settlement: The agreement must explicitly record the division of equity, any buyout sum being paid to your ex-partner, the assumption of sole liability for the mortgage, and a full final settlement of all relationship property claims so your ex-partner has no future legal claim to the home.

2. Finalising Lender and Loan Requirements

Conditional approval means the bank is satisfied with your individual borrowing capacity, but final documentation cannot proceed until certain conditions are met:

  • Fixed-Rate Break Costs: Check with your lender whether your current mortgage is on a fixed rate. Breaking or restructuring a fixed-term loan ahead of time can trigger early repayment (break) costs, which need to be factored into your financial settlement.
  • Removal of Guarantees and Joint Facilities: All joint revolving credit facilities, offset accounts, or joint credit cards linked to the mortgage must be formally closed or restructured, and any cross-guarantees released.
  • Solicitor’s Undertaking: Your property lawyer will need to provide the bank’s legal team with formal undertakings to ensure the loan documents, discharge of the old mortgage, and creation of the new mortgage are executed simultaneously.

3. Transfer of the Property Title (LINZ)

Removing your partner from the mortgage does not automatically remove them from the property title.

  • Transfer Instrument: Your solicitor must prepare a transfer instrument to update the Record of Title with Land Information New Zealand (LINZ).
  • Tax Statements: Both parties (as transferor and transferee) must complete property tax statements for LINZ, which address matters such as the bright-line property test (though relationship property transfers typically have specific rollover relief or exemptions, your lawyer must verify this).
  • Registration: Once the agreement is signed, loan documents are executed, and bank consent is given, your lawyer will electronically settle and register the title change with LINZ.

4. Administrative and Household Transition

  • Local Council Rates and Utilities: Once the title transfer is registered, LINZ automatically notifies the local council for rating purposes, but you should coordinate to ensure future council rates, water billing, power, gas, and internet accounts are fully transitioned into your sole name.
  • Insurance: Update your home and contents insurance policy to reflect that you are now the sole owner and occupier, ensuring there are no gaps or invalid disclosures on the policy terms.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

After our separation, a lender has conditionally agreed to a mortgage in my name for our home. What needs to be coordinated before the joint mortgage and ownership arrangements change?

Coordinating the transition from a joint mortgage and ownership structure to a single-name arrangement requires careful synchronization between your lender, your lawyer, and your former partner. Because property division in New Zealand is governed by the Property (Relationships) Act 1976, formal legal and financial steps must be finalized to protect both parties and legally clear the title.

Here is what needs to be coordinated before the arrangements officially change:

  • Formal Relationship Property Agreement (Separation Agreement) : You will need a legally binding, written agreement signed by both you and your ex-partner that outlines how the property and mortgage are being divided. Under New Zealand law, this agreement must be certified by independent legal advice for both parties to make it fully enforceable.

  • Independent Legal Advice (ILA) : Your former partner must receive independent legal advice from their own lawyer, and that lawyer must sign a certificate confirming they have explained the effects and implications of the agreement. Your lawyer cannot act for both of you in this negotiation.

  • Property Valuation : To accurately calculate the buyout figure (equity split, or what needs to be paid out to your ex-partner), you should arrange a formal, independent registered property valuation or agree on a market figure accepted by both lawyers and the lender.

  • Lending Conditions Fulfillment : Work with your lender to satisfy any remaining conditional requirements for the sole-name mortgage. This typically involves confirming your sole income meets their serviceability criteria, providing updated financial statements, and clearing any specific conditional triggers they outlined.

  • Discharge of Joint Mortgage and Settlement : Your solicitor will coordinate with the lender to formally discharge the existing joint mortgage and set up the new sole-name mortgage. Funds (such as a buyout payment to your ex-partner) are transferred through your lawyer's trust account upon settlement.

  • Title Transfer (Landonline / LINZ update) : Your property lawyer or conveyancer must prepare and submit an electronic transfer instrument via Land Information New Zealand (LINZ) to legally remove your former partner’s name from the Certificate of Title, transitioning the ownership solely to you. [www.agreeable.co.nz]

To help me provide more tailored guidance, could you let me know:

  • Have you and your ex-partner already agreed on a buyout figure or asset split?
  • Have you both engaged independent family/property lawyers yet?
Ask anything

Captured 11 October 2026

AI Overviews · National

After our separation, a lender has conditionally agreed to a mortgage in my name for our home. What needs to be coordinated before the joint mortgage and ownership arrangements change?

AI Overview

Moving from a joint mortgage to a sole mortgage after a separation requires a formal legal and financial transition called a transfer of land (or matrimonial transfer) alongside the refinancing of your current loan. To move your lender’s conditional approval to an unconditional state and successfully change ownership, you must coordinate several moving parts concurrently.

1. Finalise a Separation Agreement

Lenders will not formally progress or fund a sole mortgage without seeing a fully executed Relationship Property Agreement (Separation Agreement).

  • The Agreement: Must explicitly state that you are keeping the home and outline any payout amount required for your ex-partner.

  • Legal Requirement: Under New Zealand law, this agreement must be in writing, and both parties must receive independent legal advice from different lawyers who must sign it off to make it legally binding.

2. Instruct Your Lawyer (Property Conveyancing)

Your lawyer handles the actual transfer of ownership and coordinates with your lender.

  • Title Transfer: They will prepare the documentation to remove your ex-partner's name from the Certificate of Title via the Landonline system.

  • Discharge of Mortgage: They will coordinate the discharge of the existing joint mortgage and register your new sole mortgage.

  • Payout Execution: If you are buying out your partner's equity, your lawyer manages the transfer of those funds on the settlement day.

3. Satisfy the Lender’s Conditions

Your current approval is conditional , meaning the bank needs further documentation before they will issue loan contracts. Common requirements you must satisfy include:

  • Registered Valuation: The bank may require an up-to-date, independent registered valuation of the property to confirm its current market value, ensuring your loan-to-value ratio (LVR) fits within their criteria.

  • House Insurance: You must arrange a new home insurance policy (or update the existing one) exclusively in your name, explicitly listing your lender as an interested financial party from the date of the transfer.

4. Coordinate with Your Ex-Partner

A smooth transition requires administrative cooperation from your ex-partner until the official changeover date.

  • Signing Authority: They must sign the formal transfer documents prepared by the lawyers.

  • Interim Repayments: You both need a clear agreement on who covers the current mortgage repayments, council rates, and utilities up until the exact day the new sole mortgage takes over.

To help guide your next steps, could you tell me:

  • Have you and your ex-partner already drafted or signed a written separation agreement?

  • Do you have a specific date or timeline in mind by which you want this changeover to be completed?

Ask anything

Captured 11 October 2026