Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

My partner and I want to buy our first home. We both have salaried jobs and about a 25% deposit. What should we work out before we start looking for a mortgage?

With two salaried incomes and a 25% deposit, you’re in a good position to start planning for your first home in New Zealand. The key is to work out what you can comfortably afford together, how much cash you’ll need beyond the deposit, and what kind of mortgage suits your lives before you start visiting properties.

I’d approach it in this order. You don’t need to have every answer before talking to a mortgage adviser, but doing this groundwork will help you make better decisions and avoid borrowing more than you’re comfortable with.

1. Work out your real budget as a couple

Start with your combined finances rather than the maximum amount a bank might lend you.

  • Combined take-home pay: Calculate what lands in your bank accounts each payday after tax, KiwiSaver contributions and other deductions.
  • Existing commitments: Include student loans, car loans, credit cards, buy-now-pay-later accounts, personal loans and any financial commitments to others.
  • Normal living costs: Include groceries, transport, insurance, subscriptions, holidays, eating out and other regular spending.
  • Future changes: Think about children, parental leave, career changes, one partner reducing hours or a planned move.

Then work out how much you could comfortably put towards housing every month while still saving and enjoying life.

A useful exercise is to practise making a mortgage-sized payment into savings for three to six months. This helps you test whether the budget is realistic before you commit.

2. Calculate your full cash budget

A 25% deposit is a strong starting point. It would leave you borrowing 75% of the purchase price, assuming you use the full deposit and there are no other adjustments.

Here’s how the numbers work for different purchase prices.

Home price 25% deposit Mortgage
NZ$600,000 $150,000 $450,000
NZ$700,000 $175,000 $525,000
NZ$800,000 $200,000 $600,000
NZ$900,000 $225,000 $675,000

These are illustrations, not recommendations about what you should spend.

Don’t put every dollar of your savings into the deposit. Allow for:

  • Solicitor or conveyancer fees.
  • Building inspection and, where appropriate, a methamphetamine or other specialist inspection.
  • LIM report and title checks.
  • Valuation fees, if required by the lender.
  • Moving costs, immediate repairs, furniture and appliances.
  • An emergency fund for unexpected expenses after settlement.

Your practical deposit budget is your available savings minus these upfront costs and the cash reserve you want to retain.

3. Understand what a bank will assess

Having two salaried jobs can make your income easier to document, but approval depends on more than your salaries and deposit.

Lenders will generally look at:

  • Income stability: Employment contracts, salary, probation periods and any variable income.
  • Living expenses: What you actually spend, not just what you think you could spend.
  • Debts and credit limits: Loans, credit cards and buy-now-pay-later facilities can affect borrowing capacity, even if you rarely use them.
  • Credit history: Check for errors and resolve overdue payments if any exist.
  • The property itself: Its valuation, condition and suitability as security for the loan.

New Zealand also has debt-to-income (DTI) restrictions. For owner-occupiers, borrowing above six times annual gross income, after accounting for debt, is considered high-DTI lending. Banks can make some high-DTI loans, but only within regulatory limits, and they still apply their own affordability assessments. This is not a guarantee that you can borrow six times your income. Understanding debt-to-income (DTI) restrictions - Reserve Bank of New ZealandMortgages and home loans

With a 25% deposit, your starting loan-to-value ratio would be around 75%. That is below the usual 80% low-equity threshold, although the bank's valuation and lending criteria still matter. Find out how much of a mortgage you could get » SortedTimeline for loan-to-value ratio restrictions - Reserve Bank of New Zealand

Before applying, consider paying down expensive debt and reviewing unused credit card limits with your lender. Avoid taking on new debt or making major financial changes while your application is being assessed.

4. Stress-test your mortgage repayments

Don't build your budget around today's most attractive advertised interest rate. Rates can change, and your mortgage payment may increase when a fixed term ends.

For example, these are approximate principal-and-interest repayments on a 30-year mortgage, before rates, insurance and other homeownership costs.

Mortgage At 5% interest At 7% interest
$450,000 $2,416/month $2,994/month
$525,000 $2,818/month $3,493/month
$600,000 $3,221/month $3,992/month
$675,000 $3,624/month $4,491/month

Illustrative calculations only; actual repayments depend on the loan terms and interest rate offered.

Ask yourselves:

  • Could we still afford the mortgage if interest rates rose by two percentage points?
  • What if one of us lost our job or had to stop working for several months?
  • Could we cover a major repair without using a credit card?
  • Would we still be able to save for retirement, holidays and other goals?

A good borrowing amount is one that lets you answer these questions confidently, not simply the largest amount a lender approves. Sorted has a useful mortgage borrowing guide. Find out how much of a mortgage you could get » SortedBudget planner » Sorted

5. Agree on your mortgage preferences

You don't need to pick a specific bank or interest rate yet, but discuss what matters to you as a couple.

  • Loan term: A 30-year term generally lowers required monthly payments compared with a shorter term, but usually increases the total interest paid.
  • Fixed versus floating: Fixed rates provide payment certainty for a set period; floating rates offer flexibility but can change. Splitting the loan across different terms may be worth discussing.
  • Extra repayments: Check whether you want the flexibility to make lump-sum payments or increase regular repayments, and what restrictions apply.
  • Repayment frequency: Weekly, fortnightly or monthly payments may suit your pay cycles differently.
  • Offset or revolving-credit facilities: These can be useful if you have savings or irregular income, but need careful management.

Ask a lender or mortgage adviser to compare options based on your circumstances and show you the fees, restrictions and total cost—not just the headline interest rate.

6. Check whether you can use KiwiSaver or other first-home support

Before settling on your deposit amount, check whether either of you has KiwiSaver savings that could be used.

If you meet the eligibility criteria, you may be able to withdraw most of your KiwiSaver balance to help buy your first home. Generally, you must leave at least $1,000 in your account, and there are other qualifying conditions. If you're both eligible, you may each be able to withdraw funds.

You can check the rules through your KiwiSaver provider and Settled's first-home buyer guide. Keep calm and get settled into your first home

Also check current Kāinga Ora support options, including the First Home Loan, to see whether any are relevant to your circumstances. Don't assume you qualify, but don't overlook support you might be eligible for.

7. Agree on how you'll buy together

This is especially important when you're buying as a couple. Have an honest conversation about:

  • Whether you are contributing equal deposits or different amounts.
  • Whether you want to own the property in equal shares or another arrangement.
  • How you'll divide mortgage payments, rates, insurance, repairs and other costs.
  • What would happen if you separated, one of you wanted to sell, or one partner could no longer contribute.

If your deposit contributions or ownership shares differ, ask a property lawyer about a property-sharing or contracting-out agreement before you buy. It is much easier to agree on the arrangements now than during a stressful situation later.

8. Get mortgage pre-approval before serious house hunting

Once you've worked through the numbers, speak with your bank or a mortgage adviser. They can help you establish a realistic borrowing range and explain what documentation you'll need.

Gather these documents in advance:

  • Recent payslips and employment details.
  • Bank statements and a record of regular expenses.
  • Details of all debts and credit facilities.
  • Evidence of your deposit and savings history.
  • KiwiSaver statements, if relevant.
  • Identification and any other documents requested by the lender.

Ask about pre-approval, how long it lasts, what conditions apply and whether it covers the types of properties you're considering.

Pre-approval is not the same as unconditional final approval for a particular property. The lender may still need to approve the property and complete further checks. Engage a property lawyer early, and have them review the sale and purchase agreement before you sign. Keep calm and get settled into your first homeWorking with a lawyer or conveyancer

Your first-home preparation checklist

Getting mortgage-ready

0 of 9

Calculate combined take-home pay and monthly expenses

Agree on a comfortable monthly housing budget

Work out the deposit and cash buffer after purchase costs

Review debts, credit cards and credit history

Check KiwiSaver withdrawal eligibility

Discuss ownership shares and what happens if circumstances change

Compare mortgage structures and stress-test repayments

Gather documents and arrange mortgage pre-approval

Choose a property lawyer or conveyancer

Copy checklist

Want to work out your likely price range?

The three most useful numbers to start with are your combined annual salaries before tax, your total deposit savings (including any KiwiSaver you expect to withdraw), and your existing monthly debt repayments.

If you share those three figures, I can help you estimate a sensible home-price range and compare example mortgage repayments—without assuming you should borrow the maximum a bank will offer.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

My partner and I want to buy our first home. We both have salaried jobs and about a 25% deposit. What should we work out before we start looking for a mortgage?

Buying your first home with dual salaried incomes and a strong ~25% deposit puts you in a fantastic starting position. In New Zealand, having a 25% deposit means you comfortably clear standard bank low-equity thresholds (avoiding Low Equity Margins/Fees) and give yourselves plenty of breathing room under Reserve Bank LVR (Loan-to-Value Ratio) rules.

Before you start attending open homes or chasing a mortgage pre-approval, you and your partner should map out several key areas to ensure a smooth journey with lenders.


1. Audit Your True Living Expenses & Account Conduct

New Zealand lenders (under the Credit Contracts and Consumer Finance Act - CCCFA) look deeply at your spending habits, not just your income.

  • Scrub your statements: Banks typically ask for the last 3 to 6 months of complete bank statements across all everyday accounts, savings, and credit cards. They will look for regular discretionary spending, subscriptions, afterpay, and gambling.
  • Tidy up account conduct: Ensure you have zero unarranged overdrafts, missed automatic payments, or dishonoured transactions for at least 3 to 6 months before applying.

2. Understand Your Borrowing Capacity (Servicing)

Even though you have a 25% deposit, banks lend based on serviceability—whether your combined salaries can comfortably cover mortgage repayments under a high "test interest rate" (often calculated around 7% to 8% to test if you could survive future rate hikes).

  • Map existing debt: Personal loans, car finance, and high credit card limits directly slash how much a bank will lend you. For example, a $10,000 credit card limit (even if fully paid off every month) can reduce your maximum mortgage borrowing capacity by roughly $40,000 to $50,000 because banks calculate potential liability. Clear or reduce these limits ahead of time.

3. Map Out the Source and Structure of Your Deposit

With a 25% deposit, you need to verify exactly where those funds live and how accessible they are:

  • KiwiSaver withdrawals: If you or your partner plan to withdraw KiwiSaver funds for your first home, remember that you must leave a minimum balance of $1,000 in each account. Processing KiwiSaver withdrawals through your provider can take up to 10–15 working days, so factor this timeline in before making unconditional offers.
  • First Home Grants: Note that the government closed the First Home Grant scheme, so your deposit will rely strictly on your personal savings, investments, or documented parental gifting (if applicable).
  • Proof of provenance: Banks require a clear paper trail showing how the deposit was saved over time. If part of it is a gift from family, you will need a signed deed of gifting stating whether the funds are a gift or a loan.

4. Factor in "Hidden" Upfront Costs

Buying a home involves several costs outside of the purchase price and deposit. Make sure you set aside cash reserves for:

  • Building and LIM reports: Expect to spend around $500 to $1,000 combined on a professional pre-purchase building inspection and a Land Information Memorandum (LIM) report from the local council for any property you seriously consider.
  • Legal fees: Conveyancing solicitors in NZ typically charge between $1,500 and $2,500 to handle the title transfer, contract review, and settlement.
  • Insurance: Banks will not release mortgage funds on settlement day unless you have a current House Insurance policy (and ideally Contents/Life/Income Protection) in place.

Next Steps to Prepare

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

My partner and I want to buy our first home. We both have salaried jobs and about a 25% deposit. What should we work out before we start looking for a mortgage?

Congratulations on getting to a 25% deposit—that puts you in a fantastic position, especially with stable salaried jobs. Before you talk to a lender or broker for a mortgage pre-approval, you should sort out the following foundational pieces:

  • Real Spending Habits & Budgeting: Lenders in New Zealand do not just look at your income; they comb through 3 to 6 months of your bank statements with a fine-tooth comb to see your actual day-to-day spending (using serviceability test rates). Scrub your discretionary spending, subscriptions, and dining out now so your baseline expenses look clean and realistic.

  • Debt-to-Income (DTI) and Lending Caps: Familiarise yourself with current lending frameworks. Reserve Bank rules cap owner-occupier borrowing around a Debt-to-Income (DTI) ratio of 6x your combined gross income, though exceptions apply. Calculate what your maximum borrowing capacity looks like against your joint salaries.

  • KiwiSaver and Scheme Eligibility: Double-check your eligibility for a KiwiSaver first-home withdrawal. If you plan on using your KiwiSaver funds, log in to your provider to see how much you can pull out and factor in the processing time required to release those funds. You can also explore the Kāinga Ora First Home Decision Tool to see if any regional grants or specific first-home products apply to your situation.

  • Property Criteria & Location Compromises: Sit down with your partner and map out your non-negotiables—such as school zones, commute times to work, property type (freestanding house vs. townhouse/apartment), and future-proofing for the next 5 to 10 years.

  • Additional Upfront Costs: Having a 25% deposit for the house price is great, but ensure you have extra cash set aside for hidden moving costs. Factor in a independent builder's report ($500–$1,000 per property you seriously consider), LIM (Land Information Memorandum) report from the local council ($200–$400), and legal fees for your conveyancing solicitor/lawyer ($1,500–$3,000). [The Co-operative Bank NZ]

  • Choosing a Broker vs. Going Direct: Decide whether you want to use a mortgage adviser (who compares multiple banks for free and handles the paperwork) or approach banks directly. Getting your documents—like 3 months of payslips, ID, and detailed statements—organised ahead of time makes this step seamless.

Would you like help with:

  • Estimating your maximum borrowing power based on your combined incomes?
  • A breakdown of extra hidden costs to budget for during the buying process?
  • Comparing a mortgage broker vs. going directly to a major bank?
Ask anything

Captured 11 October 2026

AI Overviews · National

My partner and I want to buy our first home. We both have salaried jobs and about a 25% deposit. What should we work out before we start looking for a mortgage?

AI Overview

Before you approach a bank or a mortgage broker, you need to work out your uncommitted monthly income , clean up your recent bank statements , and budget for hidden, non-deposit purchase costs. Because you already have a strong 25% deposit (surpassing the standard 20% Loan-to-Value Ratio requirement), your focus will not be on your deposit size, but on proving to New Zealand lenders that your salaries can comfortably service the loan under strict Debt-to-Income (DTI) and test interest rate assessments.


1. Your Serviceability and "Clean Spends"

New Zealand banks do not just look at your salary; they scrutinize 3 to 6 months of your day-to-day spending line-by-line to see how you manage money.

  • Audit Your Discretionary Spending: For the next 90 days, trim unnecessary luxury expenses. Banks categorize regular UberEats, subscription services, high-end gym memberships, and gambling/TAB transactions as ongoing financial commitments that reduce your borrowing power.

  • Clear Short-Term Liabilities: Eradicate any consumer debts before applying. Buy Now Pay Later (BNPL) accounts (like Afterpay), store cards, car loans, and personal overdrafts heavily restrict the amount a bank will lend you. Even an unused credit card with a $10,000 limit counts against your borrowing capacity.

2. Upfront and "Hidden" Cash Costs

Your 25% deposit cannot all go to the property purchase. You must set aside $3,000 to $6,000 in cash to cover the immediate legal and due diligence costs required to buy a house in New Zealand:

  • Solicitor/Legal Fees: Expect $1,500 to $3,500 for conveyancing, contract reviews, and title checks.

  • Building Inspections: $500 to $1,500 per property you seriously offer on.

  • Registered Valuation: If the bank demands one, this costs $600 to $1,000.

  • LIM (Land Information Memorandum) Report: $300 to $500 from the local council if not provided by the seller.

3. Future Operational Costs

Before taking on a mortgage, ensure your post-purchase budget has breathing room for the actual costs of homeownership, which are typically much higher than renting:

  • Council Rates & Water: Varies by region, but often adds $50 to $100 per week.

  • House Insurance: You cannot settle a mortgage in NZ without building insurance. Due to climate risk, premiums have risen sharply.

  • Body Corporate Fees: If you purchase a unit title or townhouse, these annual fees can add thousands.

4. Legal Structure of Your Relationship

Because you are purchasing together as a couple, you need to decide how you will hold the property legally. Your solicitor will ask you this before you sign a Sale and Purchase Agreement:

  • Joint Tenants: If one partner passes away, the property automatically transfers to the other.

  • Tenants in Common: You own specified shares (e.g., 50/50, or 60/40 if one person contributed more to the deposit).

  • Property Property Agreement (Prenup): If one partner contributed significantly more cash to that 25% deposit, consider a Section 21 agreement to protect those initial unequal contributions in the event of a future breakup.


If you'd like to estimate your true borrowing limit, let me know:

  • Your combined gross annual salaried income

  • Your approximate total 25% deposit amount

  • Any existing debts or credit card limits you hold

I can run the math to estimate your potential house price bracket.

Ask anything

Captured 11 October 2026