Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We're both salaried and getting ready to apply for our first home loan with about a 25% deposit. What should we prepare before applying?

With two salaried incomes and a 25% deposit, you’re starting from a strong position. Before applying for a first home loan in New Zealand, the goal is to make your finances easy for a lender to verify and to avoid surprises during the affordability assessment. Lenders will mainly look at your income, deposit, expenses, debts, credit history and ability to manage repayments. BNZ

1. Get your documents together

Prepare a folder (digital is fine) with:

  • Photo ID for both applicants (e.g., passport or NZ driver licence)
  • Proof of address (such as a recent bank statement or utility bill)
  • Recent payslips (often the last 2–3 payslips)
  • Employment details
    • employment contracts or employer letters if available
    • confirmation of permanent/full-time status if relevant
  • Bank statements
    • usually several months of transaction history showing income, spending and savings patterns
  • KiwiSaver information if you plan to use KiwiSaver funds for the purchase
  • Deposit evidence

2. Make a clear deposit picture

With a 25% deposit, prepare a simple breakdown:

  • Total deposit available: $___
  • Savings: $___
  • KiwiSaver: $___
  • Gifts/family assistance (if any): $___
  • Other funds: $___

Keep records showing where the money came from. If there are large recent deposits into your accounts, be ready to explain them.

3. Review your spending before the bank does

For the few months before applying:

  • Avoid unusual large purchases if possible.
  • Keep regular bills and commitments under control.
  • Review subscriptions and discretionary spending.
  • Make sure your bank statements reflect your normal lifestyle.

Banks commonly ask for detailed living expenses, including things like groceries, utilities, transport, insurance, childcare, subscriptions and debt repayments. BNZ

A useful exercise is to create your own household budget:

Income

  • Net salary 1: $___
  • Net salary 2: $___

Regular costs

  • Rent/board
  • Food
  • Transport
  • Insurance
  • Utilities
  • Phone/internet
  • Subscriptions
  • Childcare (if applicable)
  • Other commitments

Future mortgage comfort check

  • Estimate what repayments would feel comfortable, not just the maximum a bank might approve.

4. Clear up debts and credit commitments

Before applying, list:

  • Credit cards (including unused limits)
  • Personal loans
  • Car finance
  • Student loans
  • Buy Now Pay Later accounts
  • Hire purchases

Even small ongoing commitments can affect borrowing capacity because lenders consider your total obligations. Westpac NZ

If you have credit cards you rarely use, consider whether reducing limits or closing unused accounts makes sense before applying.

5. Check your credit history

Make sure:

  • There are no unpaid bills or defaults
  • Your details are correct with credit reporting agencies
  • Any old issues have been resolved

6. Decide what you want before approaching lenders

Have a rough idea of:

  • Target purchase price range
  • Preferred loan amount
  • Whether you want fixed, floating, or split-rate options
  • How much cash buffer you want left after settlement

A 25% deposit is helpful, but you’ll also want money available for costs such as legal fees, inspections, moving costs, insurance, rates adjustments and repairs.

7. Get pre-approval rather than only a borrowing estimate

A conditional approval/pre-approval can help you understand your realistic buying range before making offers. It is usually based on your financial position and later depends on the property meeting the lender’s requirements. Kāinga Ora – Homes and Communities

8. Consider talking to both a bank and a mortgage adviser

A mortgage adviser can compare lenders’ criteria, while going directly to your bank may be simpler if your finances are straightforward. With two salaried incomes and a 25% deposit, you’re likely to be a relatively straightforward application, but different lenders can assess income and expenses differently.

A good “ready to apply” checklist would be:

  • ✅ 3 months of clean bank statements
  • ✅ Recent payslips for both applicants
  • ✅ Deposit evidence organised
  • ✅ KiwiSaver withdrawal information (if using it)
  • ✅ Full list of debts and commitments
  • ✅ Household budget completed
  • ✅ ID and address documents ready
  • ✅ No new debt or big purchases before applying

One extra thing to consider: keep a separate emergency buffer after the deposit rather than putting every available dollar into the house. It can make the first year of home ownership much easier.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We're both salaried and getting ready to apply for our first home loan with about a 25% deposit. What should we prepare before applying?

Preparing for your first home loan in New Zealand with a solid ~25% deposit puts you in a strong position. Because lenders in New Zealand assess both your ability to service a mortgage and your everyday financial habits under the Credit Contracts and Consumer Finance Act (CCCFA), getting your paperwork and finances organized ahead of time makes a huge difference.

Here is a structured checklist to help you prepare before you apply for a pre-approval:

1. Gather Your Core Documentation

Lenders will want a complete financial picture of both applicants. Collect these documents in digital PDF format:

  • Proof of Identity: Passports or New Zealand driver licences for both of you.
  • Proof of Income: Your 3 most recent, consecutive payslips and your employment contracts (confirming you are past any probation periods).
  • Transaction History: 3 to 6 full months of bank statements for all day-to-day transaction accounts, savings accounts, and credit cards. Ensure they show your names, account numbers, and running balances.
  • Proof of Deposit: Savings account balances showing your cash component, plus official KiwiSaver first-home withdrawal balance letters/estimates from your providers if you plan to use them. If any part of your deposit is a gift from family, you will need a signed gifting acknowledgement letter.

2. Audit Your Expenses and Liabilities

Banks look closely at how you manage your money day-to-day:

  • Clean Up Spending Habits: For 3 months prior to applying, try to keep discretionary spending (dining out, online shopping, subscriptions) stable and transparent. Avoid unarranged overdrafts, afterpay/buy-now-pay-later schemes, or gambling transactions, as these can raise red flags for lenders.
  • Manage Credit Limits: Lenders look at your maximum credit card limits, not just your current balance. If you have a credit card with a $10,000 limit that you pay off monthly, the bank may still factor that limit into your potential debt burden. Consider lowering or cancelling unused credit limits.
  • List All Debts: Prepare a clear record of any personal loans, car finance, or store cards.

3. Check Your Credit Score

In New Zealand, companies like Centrix, Equifax, and Illion hold your credit history. Pull a free copy of your credit report online to ensure there are no historical defaults, errors, or unexpected judgements dragging down your score.


Action Plan Before You Submit

  1. Lower or close revolving credit: Reduce credit card limits by a combined total of $5,000+ to free up borrowing capacity.
  2. Request KiwiSaver balance letters: Contact your respective KiwiSaver providers to confirm your exact eligible withdrawal amounts.
  3. Compile digital folders: Save all 3 months of bank statements, IDs, and payslips into clear PDF files to prevent processing delays.

Would you like advice on whether to use a mortgage broker or approach banks directly for your application?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We're both salaried and getting ready to apply for our first home loan with about a 25% deposit. What should we prepare before applying?

Getting ready to apply for your first home loan with a solid 25% deposit puts you in a strong position under New Zealand lending rules. Because you are salaried, proving your income is straightforward, but New Zealand banks still look closely at your everyday spending habits and financial commitments.

Preparation steps to complete before submitting your application include:

  • Proof of Income: Collect your recent payslips (usually the last 3 months) and employment details. For salaried workers, lenders want to see stable, ongoing employment. If you've recently changed jobs, be ready to show your employment contract.

  • Transaction History: Pull 3 to 6 months of complete bank statements for all your everyday, savings, and credit card accounts. Lenders scrutinise these to check your spending habits, lifestyle costs, and whether you have hidden subscriptions or Afterpay-style commitments.

  • Clean Up Discretionary Spending: For at least 3 months before applying, try to keep your discretionary spending (dining out, gambling, excessive online shopping) looking clean and steady. Avoid bouncing any payments or going into unarranged overdrafts.

  • Manage Debts and Limits: Pay down personal loans, car finance, and especially credit cards. Even if your credit card balance is $0, New Zealand banks count the full limit of the card against your borrowing capacity because it represents available credit. Consider lowering your limits or cancelling unused cards. [Mortgage Lab NZ]

  • Verify Your Deposit Source: Document where your 25% deposit is held. If any part of it involves a KiwiSaver First-Home Withdrawal, request your balance and confirmation early. If any of the funds are gifted from family, banks will require a signed gift acknowledgement or deed of forgiveness.

  • Check Your Credit Score: Pull your free credit report through agencies operating in New Zealand (like Centrix, Equifax, orillion) to ensure there are no lingering errors, old defaults, or missed utility bills dragging down your score.

If you'd like, let me know:

  • Are you planning to use KiwiSaver withdrawals or a family gift as part of that 25%?
  • Do you currently carry any credit card limits or personal loans?

I can give you a more tailored breakdown of how banks might calculate your maximum borrowing power.

Ask anything

Captured 11 October 2026

AI Overviews · National

We're both salaried and getting ready to apply for our first home loan with about a 25% deposit. What should we prepare before applying?

AI Overview

Having a 25% deposit puts you in an excellent position , as it exceeds the standard 20% threshold required by New Zealand banks to avoid low-equity premiums and strict Reserve Bank loan-to-value ratio (LVR) restrictions.

Because banks assess your application based on servicing capacity (your ability to afford repayments at a higher test interest rate) rather than just your deposit size, you must thoroughly audit your financial profile before applying.


1. Document Preparation Checklist

As salaried employees, you will need to verify your income stability and deposit origins. Gather the following:

  • Proof of Income: Your last 3 consecutive payslips and an employment contract if you have recently changed jobs or received a salary change.

  • Bank Statements: 3 to 6 months of consecutive transactional statements for all active accounts to evaluate your day-to-day spending.

  • Proof of Deposit: 3 months of savings statements showing the accumulation of your funds. If using Kiwisaver or a First Home Grant, secure a KiwiSaver conditional withdrawal letter from your provider.

  • Identification: Current New Zealand passports or driver's licenses, alongside proof of residency status (as non-residents face strict buying restrictions under the Overseas Investment Act).


2. Financial Clean-Up (The 3-Month Window)

New Zealand lenders scrutinize discretionary spending under responsible lending guidelines. Optimize your statements at least 90 days before presenting them to a lender:

  • Eliminate Unnecessary Discretionary Outgoings: Temporarily pause or reduce recurring non-essential expenses like premium gym memberships, multiple streaming platforms, and frequent food delivery app transactions.

  • Close Short-Term Debt Facilities: Pay off and shut down active Buy Now Pay Later accounts (like Afterpay), store cards, and interest-free retail finance. Lenders treat active limits as fully drawn liabilities.

  • Reduce Credit Card Limits: Even if you pay your credit card balance to zero every month, banks calculate your borrowing capacity based on the total available credit limit , not the balance. Reduce limits to the absolute minimum required.


3. Calculating Genuine Borrowing Capacity

Banks evaluate your income against an artificial "test rate" (often 1.5% to 2% higher than current retail interest rates) to ensure you can survive future rate hikes.

Verification Step Purpose / Action
Living Expense Audit Explicitly categorize your fixed costs (insurance, transport, utilities) versus variable costs. Banks compare your declared figures against the Household Expenditure Method (HEM) benchmark.
Unearned Income Check If you receive regular bonuses or commissions, ensure you have a 2-year history documented via Summary of Income forms from the Inland Revenue Department (IRD). Banks typically count only 50%–80% of variable income.

4. Strategic Next Steps

  1. Obtain Credit Reports: Download your free credit files from major New Zealand reporting bureaus (such as Centrix, Equifax, and Illion) to ensure no forgotten utility defaults or late payment flags are visible.

  2. Determine Your Application Pathway: Choose between engaging a registered Mortgage Broker (who can shop your application across multiple banks simultaneously at no cost to you) or approaching your primary bank directly if you hold a long-standing transactional relationship.

To help narrow down the next steps, are either of you intending to use KiwiSaver withdrawals or a gifted family deposit as part of your 25% funds?

Ask anything

Captured 11 October 2026