Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We've found our first home and have conditional pre-approval. We have about a 25% deposit. What still needs to be confirmed before we commit to the house?

Congratulations on finding your first home! Having conditional pre-approval and a 25% deposit puts you in a good starting position. The key thing to know is that conditional pre-approval is not the same as final mortgage approval, and having the deposit doesn't automatically mean the bank will approve the specific property.

In New Zealand, before you commit to buying, you want to confirm three things: the bank will lend against this particular house, the house and its legal paperwork check out, and you can comfortably afford the purchase and ongoing costs.

Here's the checklist I'd work through before making an unconditional offer or allowing any conditions to expire.

Your pre-purchase checklist

Before going unconditional

0 of 8

Get final mortgage approvalAsk your bank or mortgage adviser to approve the loan for this specific property, not just confirm your pre-approved limit.

Check the bank's property requirementsConfirm whether the lender requires a registered valuation, a satisfactory LIM, specific insurance, or other documents.

Get a building inspectionUse an independent, experienced building inspector. Check for leaks, roof condition, foundations, drainage, wiring, plumbing and unconsented alterations.

Obtain and review the LIMCheck council records for consents, drainage, flood or erosion risks, notices and other property issues. Compare relevant alterations with council records.

Have your lawyer check the title and contractReview ownership, easements, covenants, caveats, boundaries, agreement conditions, deposit arrangements and settlement date.

Confirm insurance is availableGet a firm insurance quote and disclose anything relevant about the property. Check cover, exclusions, excesses and any known hazards.

Work out your full budgetInclude legal fees, valuation and inspection costs, moving expenses, rates, insurance, maintenance and any immediate repairs.

Check any special property documentsFor a unit title or apartment, review body corporate records, levies, insurance, meeting minutes, maintenance plans and potential special levies.

Use this to track progress. Some checks may not apply to your property; your lawyer and lender can confirm what is needed.

The New Zealand government's Settled.govt.nz home-buying guidance and MBIE's house-buying checklist explain these checks in more detail. Confirming your financesBuying a houseKeep calm and get settled into your first home

1. The bank: what still needs to be confirmed?

With conditional pre-approval, contact your bank or mortgage adviser as soon as possible and ask them to confirm:

  • The exact loan amount: Will they lend the amount you need for this house at the agreed purchase price?
  • Property acceptability: Are there any concerns about the property's construction, condition, location, title or type that could affect lending?
  • Valuation: Do they require an independent registered valuation, and who will pay for it?
  • Remaining lending conditions: Have they received all requested income evidence, bank statements, deposit evidence and other documents?
  • Loan structure and repayments: What interest rate, fixed-term options, fees, repayments and other lending conditions apply?
  • Insurance: What evidence of house insurance do they require before settlement?

Ask for written confirmation that the loan is fully approved, subject only to any clearly identified remaining requirements. A 25% deposit is a strong starting point, but it doesn't remove the lender's property-specific checks. Confirming your financesUnderstanding the sale and purchase agreement when buying

2. The house: what should you investigate?

Independent building report

Look beyond cosmetic issues. Pay particular attention to moisture and leaks, roofing, foundations, cladding, retaining walls, drainage, and any DIY or altered areas. If something concerning is found, get a specialist assessment and repair estimate before proceeding.

LIM and council property file

Check relevant building consents and Code Compliance Certificates, known hazards, drainage, council notices and planning information. A LIM is useful, but it doesn't guarantee that every building issue will be identified.

Title and legal review

Have your lawyer or conveyancer check the record of title, access rights, easements, covenants, caveats, boundaries and any restrictions that could affect how you use the property. Ask them to review the sale and purchase agreement before you sign it.

These are particularly important if the house is older, has been renovated, has retaining walls, or sits in an area with flooding, slips or other natural hazards. Checklist summary: Buying a houseAre there any problems with the property title?Prepare to make an offer

3. Your contract: protect your ability to investigate

If you haven't signed an agreement yet, ask your lawyer to help you include appropriate conditions, such as:

  • Finance approval.
  • A satisfactory building inspection.
  • A satisfactory LIM and title review.
  • A valuation, if needed.
  • Any other property-specific checks that matter to you.

If you've already signed a conditional agreement, check the exact wording and deadlines immediately. A condition is not a blanket right to withdraw for any reason; what you can do depends on the contract's wording and whether the condition has been properly satisfied.

Don't assume you can safely cancel later. Once the agreement becomes unconditional, it is generally very difficult to back out without legal and financial consequences. Understanding the sale and purchase agreement when buyingBuying property in New ZealandSolving issues with the owner or real estate agent

4. The deposit: is 25% enough?

Generally, a 25% deposit is a good position to be in, but confirm how much of it is actually available for the purchase and how much cash you should keep aside.

For example, if the purchase price were NZ$800,000:

Item Illustrative amount
25% deposit $200,000
Mortgage required $600,000
Remaining cash for costs Depends on your savings

Remember that the deposit paid under the sale and purchase agreement may be due when you sign or when the agreement becomes unconditional, depending on its terms. It is separate from the remaining purchase funds due at settlement.

Also make sure you can afford repayments if interest rates rise, and retain an emergency buffer for repairs and unexpected expenses. If you're using KiwiSaver first-home withdrawal funds, confirm the eligibility, application timing and release process with your provider and lawyer.

5. Before settlement day

Once all conditions are satisfied and the agreement becomes unconditional:

  • Finalise mortgage documentation and confirm the settlement funds with your lawyer.
  • Arrange the required home insurance, effective from the date your lawyer and lender advise is appropriate.
  • Complete a pre-settlement inspection to check that the property is in the agreed condition and that included chattels remain.
  • Confirm the settlement date, key handover, utilities and moving arrangements. Confirming your financesPre-settlement checklist for buyers

My recommendation for your situation

Because you have conditional pre-approval and a 25% deposit, I would prioritise these three actions now:

  1. Call your mortgage adviser or bank and ask exactly what remains for full approval of this specific property.
  2. Get a lawyer or conveyancer involved before signing or waiving any conditions.
  3. Arrange the building report and obtain the LIM and title information, unless you've already completed those checks.

One important question so I can tailor this to where you are in the process:

Have you already signed a sale and purchase agreement for the house, or are you still preparing to make an offer?

That makes a difference to what you need to do next and how urgently you need to do it.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We've found our first home and have conditional pre-approval. We have about a 25% deposit. What still needs to be confirmed before we commit to the house?

Congratulations on finding your first home and securing conditional pre-approval! Having roughly a 25% deposit puts you in a strong position, but because you currently have a conditional agreement, you are in your due diligence period (typically 10 to 15 working days).

Once you go unconditional, the contract becomes legally binding and you cannot back out without severe penalties. Before you commit, you need to satisfy several critical conditions and checks:


1. Formal Finance Approval (The Property Security)

While you have pre-approval, your lender still needs to approve the specific property you want to buy.

  • What to do: Provide your mortgage broker or bank with a copy of the signed Sale and Purchase Agreement.
  • Registered Valuation: Depending on the bank's requirements or the purchase price, they may request a independent registered valuation ($800 to $1,300 + GST) to ensure the house is worth what you are paying.

2. Legal Due Diligence (With Your Solicitor)

Your solicitor must review the legal framework of the property.

  • Certificate of Title: They will check the title type (freehold, cross-lease, or unit title) to ensure the legal owners match the vendor and that there are no unexpected surprises.
  • Easements and Covenants: Check for registered rights of way, drainage easements, or building covenants that might dictate what you can and cannot do on the land (e.g., height restrictions or fencing rules).
  • Cross-Lease / Unit Titles: If it’s a cross-lease, your lawyer will confirm the physical building matches the flats plan. If it's a unit title (like an apartment or townhouse), they will review Body Corporate rules, long-term maintenance funds, and upcoming levies.

3. Physical Due Diligence (Property Condition)

Never rely on an open home walkthrough alone.

  • Pre-Purchase Building Inspection: Hire an independent, qualified building inspector ($400 to $800) to check for structural issues, leaks, or required maintenance. Pay special attention if the home was built during the "leaky building" era (roughly 1994–2004).
  • LIM Report (Land Information Memorandum): Order this urgently from the local council ($250 to $600; note that it can take up to 10 working days). The LIM reveals council consents, Code Compliance Certificates (CCCs) for past alterations, natural hazards, zoning, and stormwater/sewer line layouts. Unconsented work is a major red flag that can affect insurance and future resale.

4. House Insurance Confirmation

  • Get Cover in Writing: You must secure house insurance before going unconditional. Lenders will require a Certificate of Currency.
  • The Catch: Insurers are increasingly strict on natural hazard zones (flood-prone areas, slips) or homes with unconsented work. If a property has a history of claims or is in a high-risk zone, getting coverage can be difficult or expensive.

Recommended Action Plan

  1. Send the Agreement to Your Lawyer: Do this on day one to kick off the title and contract review.
  2. Order the LIM and Book the Building Inspector: Because councils take up to 10 working days to issue a LIM, order it immediately so you aren't caught out by tight deadlines.
  3. Submit the Contract to Your Bank/Broker: Finalise your home loan application for this specific property.
  4. Obtain Insurance Quotes: Send the address to your insurer to lock down your policy and ensure no red flags exist.

Are you currently waiting on any specific reports (like a builder's report or LIM), or do you need help working out your timeline before your condition dates expire?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We've found our first home and have conditional pre-approval. We have about a 25% deposit. What still needs to be confirmed before we commit to the house?

Congratulations on finding your first home and getting conditional pre-approval! Having a strong 25% deposit puts you in a fantastic position.

Before you remove those conditions and turn your agreement into an unconditional contract, you need to clear your due diligence. Here is what still needs to be confirmed:

  • Final Finance Approval : Pre-approval is a green light in principle, but your lender needs to approve the specific property. You must submit the signed Sale and Purchase Agreement to your bank or mortgage broker so they can do a formal valuation and greenlight the specific title.

  • Building Inspection Report : Never skip an independent, professional property inspection. This confirms the physical health of the house, identifying any hidden structural issues, weather-tightness concerns, meth contamination, or urgent maintenance.

  • LIM Report (Land Information Memorandum) : Order this from the local council. It details council records on the property, including consented/unconsented works, zoning, stormwater/wastewater drains, rates, and any special land hazards (like flooding or slips).

  • Title Search and Review : Your lawyer or conveyancer needs to review the Record of Title. This checks for easements, covenants, land-restrictive interests, or cross-lease/unit-title rules that might dictate what you can and cannot do on the property. [Settled.govt.nz]

  • House Insurance : You must arrange home and contents insurance and have a certificate of currency ready. Most New Zealand lenders require proof of insurance before they will release the funds for settlement.

  • Property Inspection (Pre-Settlement) : Schedule a final walkthrough just before settlement day to ensure the property is in the same state as when you signed, and that agreed-upon chattels (like the oven, dishwasher, or blinds) are present and working.

For official guidance and helpful toolkits tailored to the local property market, check out the resources on Settled.govt.nz.

Would you like me to help you draft a timeline of working days for your conditions, or do you want a breakdown of what to look for in a LIM report?

Ask anything

Captured 11 October 2026

AI Overviews · National

We've found our first home and have conditional pre-approval. We have about a 25% deposit. What still needs to be confirmed before we commit to the house?

AI Overview

Congratulations on finding your first home and securing a 25% deposit! Because your deposit is over 20%, you are in a great financial position and will avoid low-equity premiums. However, a conditional pre-approval is not a guaranteed mortgage. It only validates your personal finances, not the specific house.

Before you commit or make your offer unconditional, you must confirm both property-specific conditions and bank-specific requirements.


1. Final Bank Approval for the Specific Property

Your lender must explicitly approve the exact house you want to buy. You will need to provide them with:

  • The Signed Sale and Purchase Agreement: Your lawyer will review this first, but the bank needs a copy to see the purchase price and terms.

  • A Registered Valuation: Even with a 25% deposit, banks often require an independent valuation from an approved valuer to confirm the property is worth what you are paying.

  • Unchanged Financials: Ensure your financial situation has not changed since your pre-approval. Do not take on new debt, change jobs, or make massive purchases before settlement.

2. Legal and Property Due Diligence

Never commit to a house without your lawyer thoroughly checking the property’s legal health. Ensure your offer is conditional on:

  • Land Information Memorandum (LIM) Report: Ordered from the local council, this checks for structural consents, zoning, flooding risks, and boundaries.

  • Certificate of Title Check: Your lawyer will review the title to check for easements, land restrictions, or complicating ownership types (like cross-leases or unit titles).

  • Building Report: Hire a qualified building inspector to check for structural integrity, moisture levels (to avoid leaky buildings), and future maintenance issues.

3. House Insurance Confirmation

In New Zealand, banks will not release your loan funds unless you can prove the house is fully insured from the exact day of settlement.

  • Call an insurance provider immediately with the property address.

  • Certain properties (e.g., those with historical damage, high flood risk, or unconsented works) can be difficult or incredibly expensive to insure, which can break your bank approval.

4. KiwiSaver Withdrawal Processing

If any part of your 25% deposit relies on your KiwiSaver, you need to initiate the withdrawal process immediately.

  • Timeline: KiwiSaver providers generally require 10 to 20 working days to process and transfer the funds to your lawyer’s trust account.

  • Ensure your lawyer has the documents ready so the cash is available by the settlement date.


Step-by-Step Action Plan

[ Pre-Approval Sorted ]
│
▼
[ Insert Conditions into Sale & Purchase Agreement ] (Finance, LIM, Building Report, Insurance)
│
▼
[ Send Agreement to Bank & Lawyer ] ───► [ Apply for KiwiSaver Withdrawal ]
│
▼
[ Order LIM, Building Report & Secure Insurance Quote ]
│
▼
[ Bank issues Unconditional Approval ] ───► [ Declare Offer Unconditional ]


Ask anything

Captured 11 October 2026