Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We've just bought our first home and have some savings left over. How do we decide whether to keep them handy or use them to pay down the mortgage?

Congratulations on buying your first home! 🏡 Having savings left over is a great position to be in, and it's worth taking a little time to decide what to do with them rather than automatically putting everything into the mortgage.

For most first-home buyers, a sensible approach is to keep a cash safety net, set aside money for upcoming home costs, and use the remainder to reduce the mortgage if the numbers and loan conditions make sense.

The key is balancing three things: financial security, interest savings, and flexibility.

1. Start with a safety net

Owning a home changes the way you need to think about savings. If the hot-water cylinder breaks, the roof leaks, or one of you loses your income, you'll want money you can access without taking on more debt.

I'd work through these priorities first:

  • Emergency fund: Aim for around 3–6 months of essential household expenses. Lean towards six months if your income is uncertain, you have dependants, or you're relying on one income.
  • Home maintenance fund: Keep extra money for repairs, insurance excesses, appliances and unexpected ownership costs.
  • Known upcoming expenses: Set aside anything needed for rates, insurance, moving costs, furniture or renovations you've already committed to.

Keep this money somewhere accessible, such as a suitable savings account or an eligible mortgage offset account. Don't put all of it into a mortgage structure that makes withdrawals difficult or expensive.

2. Compare the real return from saving versus repaying

Paying down your mortgage is effectively a guaranteed, after-tax return equal to the mortgage interest rate you're avoiding, provided there are no extra repayment costs.

For example, suppose your mortgage rate is 6%. Paying an extra $10,000 off the loan saves roughly $600 in interest over the first year, assuming that amount stays repaid for the full year.

If you leave that $10,000 in a savings account instead, compare the interest you earn after tax with the $600 you could save on the mortgage. I want to learn about saving - Reserve Bank of New ZealandTypes of mortgages in New Zealand, and how to choose » Sorted

Here's a simple illustration:

Option for $10,000 Approximate annual benefit
Pay down mortgage at 6% $600 interest saved
Savings account earning 4% before tax $400 before tax
Savings account earning 4%, taxed at 30% $280 after tax

Illustrative rates and tax rate only, not current offers or your personal tax rate. Assumes the balance and rates stay unchanged for one year and excludes fees.

In this example, repaying the mortgage is financially better by about $320 a year. But that doesn't automatically mean you should put every spare dollar into it: accessible cash has value, especially when you're new to homeownership.

3. Check whether your mortgage lets you do both

In New Zealand, the type of mortgage you have can make a big difference. Types of mortgages in New Zealand, and how to choose » SortedMortgages and home loans

Standard fixed-rate mortgage

You get predictable repayments, but extra lump-sum repayments may be limited or trigger early repayment costs. Check your lender's annual extra-repayment allowance before making a large payment.

Offset mortgage

Eligible savings accounts are linked to your loan, reducing the balance on which you pay interest. Your money remains accessible, subject to the account terms. This can be a good compromise between saving interest and keeping a safety net.

Revolving-credit mortgage

This works somewhat like a bank overdraft. Money in the account reduces the amount you owe, and you can generally draw funds back up to your approved limit. It can be useful if you're disciplined with spending, but the available credit isn't the same as cash savings: you remain in debt.

A practical option, if your lender offers it, is to keep your emergency savings in an offset account and direct only the money you won't need into additional repayments. Ask about fees, eligible accounts, withdrawal access and the interest rate on any floating or offset portion.

4. A simple way to decide what to do with your savings

I'd use this order of priorities:

  1. Pay off expensive debt first. If you have credit-card balances or high-interest personal loans, these will often be a better target than your mortgage.
  2. Keep enough cash to feel secure. Set your emergency fund based on your essential expenses and how stable your incomes are.
  3. Allow for the realities of owning a home. If you've just moved in, you may not yet know what repairs or purchases you'll need.
  4. Compare the after-tax savings return with your mortgage rate. If mortgage repayment wins, direct the remaining surplus towards the loan, subject to any fixed-rate restrictions.
  5. Automate future progress. Once you've settled into your new budget, consider increasing regular repayments or saving a set amount each payday for a lump-sum repayment when your fixed term ends.

You can also use Sorted's mortgage calculator to compare repayment scenarios and its mortgage types guide to understand your options. Types of mortgages in New Zealand, and how to choose » SortedTypes of mortgages in New Zealand, and how to choose » Sorted

5. Let's work out what makes sense for you

The right balance depends on a few numbers, especially how much savings you have left and whether your mortgage is fixed or floating. If you share a few details, I can help compare the options in New Zealand dollars.

Your home-loan snapshot

Estimates are fine. Skip any detail you're unsure of.

You don't need to find the mathematically perfect answer immediately. As first-home owners, keeping enough accessible money to handle surprises while gradually reducing expensive debt is a strong starting point.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We've just bought our first home and have some savings left over. How do we decide whether to keep them handy or use them to pay down the mortgage?

Congratulations on buying your first home! That is a massive milestone. Deciding what to do with leftover savings after purchasing a property is a classic financial balancing act.

In New Zealand's financial landscape, this choice usually comes down to weighing the guaranteed, tax-free return of reducing your mortgage against the flexibility and security of having liquid cash on hand.


Key Factors to Consider

  • The Effective Return (Interest Savings): Every dollar you put onto your mortgage saves you interest at your current mortgage rate. Because mortgage interest is paid with post-tax dollars, saving that interest is equivalent to earning a higher pre-tax return on an investment.
  • Emergency Fund Protection: Homeownership comes with unexpected costs—from leaking roofs and plumbing issues to appliance failures. Financial guidelines generally recommend keeping 3 to 6 months' worth of essential living expenses easily accessible.
  • Loan Flexibility (Revolving Credit and Offset Facilities): You don't necessarily have to choose between a locked-in mortgage payment and cash under the mattress. Many New Zealand lenders offer revolving credit facilities or offset accounts, which allow you to keep your cash fluid while still reducing the interest charged on your home loan.

Framework to Decide

To figure out the right split for your leftover savings, walk through this structured approach:

  1. Secure Your Emergency Buffer First

    • Action: Set aside a dedicated emergency fund (e.g., 3 months of household expenses) in an easily accessible savings account.
    • Why: Do not put every single dollar onto your mortgage if it leaves you with zero cash buffer for emergencies, as borrowing in an emergency can be costly.
  2. Evaluate Your Mortgage Structure

    • Action: Check if your home loan is split into fixed and floating portions.
    • Why: Fixed rates usually have strict limits on extra lump-sum payments (often up to 5% or 10% of the fixed amount per year without incurring early repayment charges). Floating portions, revolving credit, or offset accounts allow you to drop funds in and pull them out freely without penalties.
  3. Explore Offset or Revolving Credit Options

    • Action: If you have a portion of your loan on a floating, offset, or revolving credit facility, allocate your remaining savings there.
    • Why: This reduces your daily interest calculation while keeping the funds accessible if you need them later.
  4. Weigh Fixed-Term Break Fees vs. Savings

    • Action: If your savings are substantial and your loan is entirely on a fixed rate, calculate whether making a lump-sum payment (within your bank's allowed penalty-free limits) or waiting until your fixed term expires makes more sense.

Suggested Next Steps

  1. Calculate your baseline: Add up your essential monthly household expenses (mortgage payments, rates, insurance, power, groceries) and multiply by 3 to set your target emergency fund amount.
  2. Review your loan agreement: Log into your internet banking or speak with your lender/mortgage adviser to check your current fixed-rate expiry dates and any limits on extra lump-sum repayments.
  3. Ask your lender about offset/revolving facilities: If you prefer maximum flexibility, inquire whether structuring a portion of your mortgage as an offset account is an option for you.

What portion of your leftover savings are you currently thinking about keeping as cash versus putting toward the mortgage?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We've just bought our first home and have some savings left over. How do we decide whether to keep them handy or use them to pay down the mortgage?

Congratulations on buying your first home! Having leftover savings after a house purchase is a fantastic position to be in. Deciding whether to keep cash accessible or smash down the mortgage comes down to balancing financial flexibility against interest savings.

Here is a breakdown to help you weigh your options:

  • Emergency Fund: Keep at least

3

×6

months' worth of essential living expenses (mortgage payments, rates, insurance, food) in an easily accessible savings or offset account. Homeownership comes with unexpected costs like roof leaks, appliance failures, or plumbing disasters, and you don't want to rely on credit cards or bank approval during a crunch.

  • Fixed vs. Floating Mortgage Rates: Check your current mortgage structure. If you are on a fixed rate, most New Zealand banks limit how much extra you can pay off each year (usually up to 5%

×10

%

of the initial fixed amount or a specific dollar cap) without incurring early repayment charges. If you are floating or part-floating, you have total freedom.

  • Offset Accounts: Consider an offset mortgage facility if your bank offers it. This lets you keep your savings "handy" in a linked transaction account while it actively reduces the daily balance on which interest is calculated on your home loan. You get the best of both worlds: immediate access to cash plus 100% of the interest-saving benefit of a mortgage repayment.

  • The Cost of Money (Interest Rates vs. Savings Rates): Compare your mortgage interest rate to the after-tax return you get on standard bank savings accounts. Because mortgage interest is paid with after-tax dollars and is usually higher than standard term deposit or savings rates, paying down un-offset mortgage debt is effectively a guaranteed, tax-free "return" equal to your mortgage rate.

  • Short-Term Goals: Factor in any upcoming big expenses in the next

1

×2

years—such as buying a reliable car, renovating a urgent maintenance issue, taking parental leave, or wedding costs. Drowning all your cash in the mortgage means you'd have to borrow it back (subject to bank approval and current lending rules) if you suddenly need it.

To help narrow down the best move, could you tell me:

  • Are you currently on a fixed or floating mortgage rate (or a mix)?
  • Do you already have a separate emergency fund set aside?

I can give you a more tailored recommendation for your setup.

Ask anything

Captured 11 October 2026

AI Overviews · National

We've just bought our first home and have some savings left over. How do we decide whether to keep them handy or use them to pay down the mortgage?

AI Overview

Congratulations on your first home! Deciding what to do with leftover savings comes down to balancing the guaranteed tax-free return of reducing mortgage interest against your need for liquidity to handle unexpected expenses.

In New Zealand, my primary recommendation is to use a hybrid approach like a mortgage offset account or a revolving credit facility. This gives you the best of both worlds: your leftover savings directly reduce your mortgage interest, but the cash remains fully accessible if you ever need it.


The Financial Foundations: What to Check First

Before making a final move, you must evaluate three key financial baselines:

  • The Emergency Fund: As a homeowner, you are now responsible for maintenance. Do not empty your cash reserves completely. Keep at least 3 to 6 months of living expenses handy.

  • High-Interest Debt: If you have credit cards, personal loans, or car finance, pay those off first. Their interest rates are significantly higher than current NZ mortgage rates.

  • Fixed-Rate Break Fees: If your mortgage is entirely on a fixed term, paying down a massive lump sum right away could trigger early repayment adjustment fees from your bank. Check your bank's annual un-penalised overpayment limit (usually 5% to 10% of the loan amount).


Strategy Comparison: Savings vs. Mortgage Repayment

Strategy Primary Benefit Key Hidden Risks / Costs
Keep Savings Handy (e.g., High-Interest Savings Account) • Ultimate liquidity
• Peace of mind for home repairs • Tax Drag: Earned interest is taxed at your Resident Withholding Tax (RWT) rate (up to 39%).
• Savings rates are typically lower than mortgage rates.
Lump-Sum Repayment (Paying down fixed mortgage) • Guaranteed, tax-free return
• Reduces your long-term interest bill • Illiquidity: Cash is permanently locked in the house.
• Potential break fees if over your bank's limit.
The Hybrid Strategy (Offset / Revolving Credit) • Zero tax drag on offset amount
• 100% liquid and accessible cash • Requires strict budget discipline so you don't accidentally spend the savings.

Simulated Example: The Power of an Offset Account

Let's look at how the math plays out in New Zealand using a realistic example:

  • Leftover Savings: $20,000

  • Assumed Mortgage Floating Rate: 7.5%

  • Assumed Savings Account Rate: 4.5%

  • Your RWT Tax Bracket: 33%

  1. If you keep it in a Savings Account: You earn 4.5%, but after losing 33% to RWT tax, your actual net return is only 3.01%. Meanwhile, your mortgage is costing you 7.5%. You are net losing money every day.

  2. If you use an Offset Account: The bank subtracts your $20,000 savings from your mortgage balance before calculating interest. You effectively earn a guaranteed, 100% tax-free 7.5% return on that money, saving you around $1,500 in interest per year , while keeping the $20,000 fully available in your everyday banking.


Recommended Action Plan

  • Phase 1 (Immediate): Contact your NZ lender to find out your fixed-term overpayment rules and see if they offer Mortgage Offsetting.

  • Phase 2 (Structure): If you have $20,000 left over, structure your next mortgage roll-over to have a small floating portion (e.g., $20,000) linked to an offset account, and fix the remaining balance.

  • Phase 3 (Review): Re-evaluate your cash needs annually when your fixed tranches come up for renewal.

To help tailor this strategy, let me know:

  • What percentage of your mortgage is currently floating vs. fixed?

  • Roughly how much cash do you have left over?

  • Do you expect any major upcoming home expenses (like renovations or new furniture) in the next 12 months?

Ask anything

Captured 11 October 2026