Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We own our home and want to do about $60,000 of renovations. Is adding it to the mortgage something we should consider, and what would we need to work out first?

Yes, adding the renovation cost to your mortgage is something many New Zealand homeowners consider. For a $60,000 renovation, a home loan top-up (borrowing extra against your home) is often worth comparing with alternatives such as using savings, a personal loan, or paying in stages. A top-up can have a lower interest rate than unsecured borrowing because it is secured against your property. New Zealand Government

Before deciding, work through these areas:

1. How much equity you have

Banks will look at your equity:

Home value − mortgage balance = equity

They will also look at your loan-to-value ratio (LVR) and their lending criteria. Many lenders expect owner-occupiers to have sufficient equity (often around 20% or more) for a straightforward top-up, although circumstances vary. ASB Bank

Example:

  • Home value: $900,000
  • Mortgage owing: $500,000
  • Equity: $400,000

The question is not only whether you have enough equity, but whether the bank is comfortable with the new total debt.

2. Whether your income can support the bigger loan

The bank will reassess your ability to repay, including:

  • Your income
  • Existing mortgage payments
  • Other debts (cars, credit cards, personal loans, student loans, etc.)
  • Regular expenses
  • Expected new mortgage repayments

A $60,000 increase may feel manageable, but it is worth testing your budget against higher interest rates and unexpected costs.

3. The true renovation budget

Renovations commonly run over budget, so before borrowing consider:

  • Detailed quotes or a realistic cost estimate
  • A contingency amount (often 10–20% is considered)
  • Whether the project needs building consent
  • Whether you need architects, engineers, or specialist contractors

For larger renovations, lenders may ask for documents such as plans, contracts, consents, valuations, or progress information. BNZ

4. How you would structure the extra borrowing

Ask your lender about options such as:

  • Adding the $60,000 to your existing mortgage

    • Usually simpler
    • Lower interest than many unsecured options
    • But you may end up paying for renovations over a long period
  • Setting up a separate loan split for the renovation

    • Can make it easier to track
    • You may choose a different fixed term or repayment plan
  • Using a revolving credit/flexible facility (if appropriate)

    • Useful for staged renovation payments
    • Requires discipline because the available credit can be reused

Some banks offer renovation-specific top-ups or lending structures. BNZ

5. The long-term cost

A key question is: “Do we want to pay for a $60,000 renovation over 10, 20, or 30 years?”

For example, spreading the cost over the remaining life of a mortgage may keep repayments lower, but it can mean paying much more interest overall.

You might consider:

  • Keeping the renovation loan on a shorter term
  • Making extra repayments when possible
  • Using a separate loan split that you aim to clear faster

6. Whether the renovation adds enough value (or improves your life enough)

Not every dollar spent comes back in resale value. Consider whether the work:

  • Improves how you live in the home
  • Fixes important issues (moisture, insulation, maintenance)
  • Adds useful space
  • Makes the home easier to sell later

A kitchen upgrade, bathroom, insulation, heating, or layout improvements may have different impacts from purely cosmetic changes.

A practical checklist before talking to your bank

Have ready:

  • Current mortgage balance and interest rate
  • Estimated home value
  • Renovation scope and quotes
  • Your household income and expenses
  • A target repayment amount you are comfortable with
  • A plan for overruns

A good first step is usually to ask your current lender: “If we wanted to borrow an extra $60,000 for renovations, what would our options and repayments look like?” You can then compare that with other lenders or a mortgage adviser.

If you share your current mortgage balance, approximate home value, remaining mortgage term, and whether the $60,000 is for a major extension or smaller upgrades, I can help you think through whether a top-up looks sensible and what repayment impact to expect.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We own our home and want to do about $60,000 of renovations. Is adding it to the mortgage something we should consider, and what would we need to work out first?

Adding $60,000 for renovations to your existing mortgage is a very common strategy in New Zealand, and it is certainly worth considering. Because mortgage interest rates are typically much lower than personal loans or credit cards, spreading the cost across a home loan can keep your regular repayments much more manageable.

However, before approaching your bank or a mortgage adviser, you need to work through several critical checks regarding your equity, borrowing capacity, and project planning.


What You Need to Work Out First

1. Your Available Equity and LVR (Loan-to-Value Ratio)

New Zealand banks will look closely at how much equity you have built up in your property.

  • The Math: Banks generally lend up to an 80% LVR based on your home's value. For a renovation, they often look at the "as-improved" value (what the property will be worth after the renovations are complete, verified by a registered valuation or council estimate).
  • What to check: Subtract your current mortgage balance from 80% of your estimated post-renovation home value. That difference represents your headroom for the $60,000. If your current equity is tight, the bank may require a registered valuation (costing around $600–$900).

2. Serviceability (Affordability Testing)

Even if you have plenty of equity, lending rules (set under the Credit Contracts and Consumer Finance Act) require banks to rigorously test your income and living expenses.

  • What to check: Add an extra $60,000 to your loan mentally and estimate the new repayments. Can your household budget comfortably absorb that extra weekly or monthly commitment alongside current living costs and interest rates?

3. Council Consents and Project Scope

Banks want to know what they are lending against, and the status of council paperwork dictates how smoothly the loan will be approved.

  • What to check: Determine whether your $60,000 renovation requires a Building Consent from your local council (e.g., structural changes, plumbing additions, or major layout shifts) or if it is "exempt work" (like cosmetic updates, painting, or replacing a kitchen/bathroom in the same footprint). If consent is required, banks will usually want to see the application or approval details.

4. Fixed-Price Quotes and Contingency Buffers

  • What to check: Gather detailed quotes from builders or tradespeople. Lenders prefer fixed-price contracts because they minimize financial blowout risks. Furthermore, build a 15% to 20% contingency fund into your total budget for unexpected surprises (common in renovations)—meaning you might actually need to look at securing up to $70,000 rather than strictly $60,000.

Loan Structuring Options to Consider

If you decide to proceed, you won't necessarily just dump $60,000 onto your existing fixed mortgage rate (which could trigger break fees if you alter a fixed term mid-way). Instead, discuss these structures with your lender or a mortgage adviser:

  • A Separate Loan Tranche: Adding the $60,000 as a distinct sub-account alongside your main mortgage. This lets you fix it at current rates or place it on a floating rate independently.
  • Revolving Credit / Line of Credit: If you are paying contractors progressively as milestones are completed, a flexible revolving credit facility allows you to draw down cash only as you need it, meaning you only pay interest on the exact amount spent at any given time.

Suggested Next Steps

  1. Calculate roughly: Check your current mortgage balance against your home's recent market estimate to gauge your rough equity buffer.
  2. Talk to your bank or a adviser: Most major NZ banks allow you to submit a top-up application online or via their app to see what is conditionally possible before you finalize builder contracts.
  3. Line up firm quotes: Get written estimates or fixed-price contracts for the $60,000 worth of work.

Are you planning structural changes that require council consent, or is the $60,000 primarily for cosmetic updates like a new kitchen or bathroom?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · National

We own our home and want to do about $60,000 of renovations. Is adding it to the mortgage something we should consider, and what would we need to work out first?

AI Overview

Yes, adding the $60,000 renovation cost to your mortgage via a home loan top-up is absolutely something you should consider. In New Zealand, a mortgage top-up is generally the most cost-effective way to fund a mid-sized renovation because mortgage interest rates (typically 6% to 7%) are substantially lower than personal loan or credit card rates (which can range from 11% to 20%+).

However, because you are borrowing an extra $60,000, New Zealand banks will treat this as a formal application for new lending. Here is exactly what you need to work out first:

1. Your Useable Home Equity

To qualify for a standard mortgage top-up, NZ banks typically require you to maintain a maximum Loan-to-Value Ratio (LVR) of 80% after the extra $60,000 is added. This means your total mortgage cannot exceed 80% of your home's current market value.

  • The Math: If your home is worth $800,000, your total debt cap at 80% LVR is $640,000. If your current mortgage is $500,000, adding $60,000 brings you to $560,000, which sits safely under the limit.

  • Note: If your equity is tight, the bank may require you to pay for a registered valuation (costing roughly $600 to $1,000) rather than relying on a free online desktop estimate.

2. Loan Servicing and Affordability

Under current NZ lending guidelines, banks must stringently test your ability to repay the extra debt. They will evaluate your household income, fixed expenses, and dependents using a "test interest rate" that is higher than the actual market rate to ensure you have a financial buffer. You need to calculate how an extra $60,000 will impact your monthly budget based on how you structure it:

  • The Long-Term Trap: If you absorb the $60,000 into your main 25- or 30-year mortgage term, your monthly repayments will only rise slightly, but you will pay massive amounts of interest over the life of the loan.

  • The Smarter Structure: Most borrowers split the $60,000 into a separate loan tranche (or "sub-account") fixed over a much shorter term (e.g., 5 to 7 years) to wipe out the renovation debt quickly and minimise total interest.

3. Quotes, Scope, and Council Consents

Banks will not hand over $60,000 without seeing exactly where it is going. You need to establish:

  • A Fixed-Price Contract or Detailed Quotes: Lenders prefer a fixed-price contract from a licensed builder to mitigate the risk of budget blowouts.

  • Council Building Consent: Determine if your renovation requires local council building consent (e.g., structural alterations, major plumbing shifts, or retaining walls). If it does, the bank will require a copy of the building consent before final approval and will withhold the final funds until you provide the Code Compliance Certificate (CCC).

  • A 10% to 20% Contingency Buffer: Because building materials and labour costs in NZ can fluctuate, make sure your $60,000 quote already includes a built-in safety buffer.

4. Alternative "Green" Funding Options

Before applying for a standard top-up, check if any of your $60,000 renovation involves energy-efficient upgrades. Most major NZ banks (such as ANZ, ASB, BNZ, and Westpac) offer specialised "Green Loans" or "Warm Up" top-ups. If your project includes things like double glazing, heat pumps, solar panels, or high-grade insulation, you may qualify for up to $50,000 of your funding interest-free for up to 3 to 5 years.


To help look at how this fits your situation, which bank is your current mortgage with, and what specific type of renovations (e.g., cosmetic kitchen/bathroom refresh vs. structural extension) are you planning?

Ask anything

Captured 11 October 2026