Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We've got renovation quotes of about $60,000 for our home. What should we have ready when we ask a lender about increasing the mortgage?

For a renovation budget of around $60,000, the key is to show your lender three things: what the work will cost, how much you need to borrow, and how comfortably you can afford the higher repayments.

In New Zealand, increasing your existing mortgage to fund renovations is often called a mortgage top-up or loan increase. Your current lender is a sensible first place to ask, because they already know your loan history, although they'll still need to assess your finances and the property's value.

Here's what I'd have ready before contacting them.

1. Your renovation paperwork

Written quotes from your builders and tradespeople

Have the quotes for the $60,000 of work, ideally itemised by job, materials and labour. Check whether GST is included, how long the quotes are valid, and whether any work is excluded.

A clear scope of work

Write down what you're renovating, what the finished result will be, and the planned start and completion dates. If the project involves structural changes, additions or other work requiring council approval, include any relevant consent documents or plans.

Your total project budget

Include the quotes, any design or consent fees, and a contingency for unexpected costs. For example, a 10% contingency on $60,000 is $6,000, making a planning budget of $66,000. This is a buffer to consider, not necessarily an amount you need to borrow.

If you have more than one quote for the same work, you don't necessarily need to finalise every contractor before making an initial enquiry. A reasonably detailed estimate is a good starting point.

2. Your financial information

Your lender will want to understand your current position and whether the additional borrowing is affordable.

Gather these documents

Recent payslips for each borrower

Employment details, or business accounts and tax returns if self-employed

Recent bank statements, if requested

Current mortgage balance and repayment details

Details of other debts: credit cards, car loans, personal loans and buy-now-pay-later accounts

A realistic household budget covering food, utilities, childcare, transport, insurance and other expenses

Details of savings or cash you plan to contribute

0 of 7 items ready

The lender may have its own application checklist, so you don't necessarily need every document for the first conversation. They'll assess your income, existing commitments and living costs to decide what you can afford. Borrowing to renovateFind out how much of a mortgage you could get » Sorted

3. Know your mortgage and property position

Before the meeting, try to find out:

  • Current mortgage balance: How much you owe now, including any separate loan splits.
  • Estimated home value: A recent valuation, council rating valuation or a realistic market estimate. The bank may require a registered valuation, particularly if the amount borrowed relative to the property's value is high.
  • Available equity: Broadly, this is your home's value minus the mortgage secured against it. Having equity helps, but it doesn't guarantee approval.
  • Current loan structure: Your interest rate, fixed-rate expiry dates, remaining term and repayment frequency.

For example, if your home is worth $900,000 and your mortgage balance is $500,000, borrowing another $60,000 would bring the total loan to $560,000, or about 62.2% of the home's estimated value. That's a useful starting calculation, but the lender must confirm the valuation and its lending criteria.

4. Be ready to explain how you'll repay the extra $60,000

Ask the lender to show you the effect on your repayments, rather than focusing only on whether they'll approve the top-up.

As an illustration, here's what a separate $60,000 loan portion might cost if repaid with principal and interest over 20 years:

Illustrative interest rate Approx. monthly repayment
5% $396
6% $430
7% $465

These are examples, not current rate quotes. They exclude fees and assume the interest rate stays the same throughout the 20 years.

You can also experiment with the Sorted mortgage calculator. Mortgage calculator

One important consideration: putting renovation costs onto a mortgage can reduce the regular repayments, but if you take the full 20–30 years to repay that extra borrowing, the total interest can be substantial. Ask whether you can put the renovation amount into a separate loan split with a shorter repayment term, while leaving your existing mortgage arrangements intact.

5. Questions worth asking your lender

I'd take this short list to the conversation:

  • Can we increase our existing mortgage by $60,000, or would you recommend a different structure?
  • Will you require a registered valuation or evidence of the property's expected value after renovation?
  • What documents, building quotes, consents or contracts do you need?
  • What would our new repayments be at today's rates, and if rates rose by 1–2 percentage points?
  • Can the extra borrowing have its own interest rate and repayment term?
  • Would changing our existing fixed-rate mortgage trigger any break costs?
  • Are there application, valuation or legal fees?
  • Do we need to arrange additional insurance during the renovation?

If consent is required for your project, ask the lender when it needs to see the council consent and building contract. You should also check whether your home insurance covers the work or whether contract works insurance is needed. Borrowing to renovateHow to find a good deal on your mortgage » Sorted

My recommendation

Contact your existing lender before committing to the renovation contracts. Give them the quotes, an outline of your income and debts, your current mortgage balance and your best estimate of the home's value. Ask for an initial assessment of both borrowing capacity and likely repayments.

You don't need to have everything finalised to start that conversation.

One thing that would help me tailor the next step: roughly how much is your home worth, and how much is left on your mortgage? With those two figures, we can estimate what the equity position might look like if you borrow the additional $60,000.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We've got renovation quotes of about $60,000 for our home. What should we have ready when we ask a lender about increasing the mortgage?

When you approach a New Zealand lender to increase your mortgage for a $60,000 renovation, they will evaluate two main things: your borrowing capacity (serviceability) and the property's equity/value post-renovation.

Depending on the scale of the work, a $60,000 project may be handled either as a standard home loan top-up (lump sum drawdown) or via a structured renovation/construction loan (if funds need to be released in stages).


1. Financial & Income Verification (Servicing)

Lenders must ensure you can afford the increased repayments under current credit regulations and bank stress-test interest rates.

  • Proof of Income: Recent payslips (usually the last 3) for wage/salary earners, or the last two years of IR3 tax returns and financial accounts if you are self-employed.
  • Expense Breakdown: Up-to-date transaction statements for your everyday transactional accounts and credit cards (typically the last 3 months). Lenders will look closely at your baseline spending habits.
  • Other Debt Commitments: Statements for any other existing loans, vehicle finance, or credit card limits.

2. Property Equity & Valuation Details

Banks typically lend up to 80% of the property's "as-improved" value (the estimated market value of your home once the renovations are completed).

  • Current Mortgage Details: Your latest home loan statement showing what you currently owe.
  • Property Valuation: The bank will often require an updated registered valuation or a desktop valuation to confirm the pre- and post-renovation value. You may need to cover the cost of the valuation report (usually $300 to $700).

3. Renovation Documentation & Contracts

Because the funds are earmarked for structural or property improvements, lenders want proof that the money will be spent efficiently and increase the property's value:

  • Written Quotes / Fixed-Price Contract: A formal, itemized quote or contract from your builder or licensed subcontractors. Lenders heavily favor Licensed Building Practitioners (LBPs) and fixed-price contracts over open-ended "charge-up" agreements.
  • Plans and Specifications: Architectural drawings, concept plans, or product specifications outlining what is being built.
  • Council Consents: If your $60,000 renovation involves structural changes, plumbing, drainage, decks over a certain height, or internal alterations requiring a Building Consent under the New Zealand Building Act, the bank will typically require proof that consent has been applied for or granted before releasing funds.

4. Contingency Buffer

  • Budget Buffer (10% to 15%): Showing that your total budget includes a contingency fund for unexpected overruns demonstrates strong financial discipline to the lender.

Estimated Renovation Breakdown & Tracking

To help you plan the distribution of your $60,000 budget before speaking with your lender, here is an example framework of how a project of this scale is often structured:

```json { "income": 7000, "labels": { "currencySymbol": "$", "title": "Home Renovation Budget", "heroSubtitle": "Monthly buffer / surplus", "totalLabel": "Estimated renovation cost", "ratioLabel": "Equity allocation safety", "breakdownTitle": "Renovation cost allocation", "inputLabel": "Target monthly household income", "inputPlaceholder": "Enter income", "slidersTitle": "Adjust estimated project costs", "footerNote": "Ensure you maintain a 15-20% contingency fund above your quotes for unexpected council or material costs." }, "categories": [ { "key": "materials_labor", "label": "Builders, Labor & Trades", "color": "#1a73e8", "approx": false, "open": true, "fields": [ { "key": "carpentry", "label": "Main Building & Framing", "value": 30000, "min": 5000, "max": 50000, "step": 1000 }, { "key": "plumbing_electrical", "label": "Plumbing & Electrical", "value": 15000, "min": 2000, "max": 30000, "step": 500 } ] }, { "key": "finishes_consents", "label": "Consents, Finishes & Contingency", "color": "#34a853", "approx": true, "open": true, "fields": [ { "key": "council", "label": "Council & Consent Fees", "value": 5000, "min": 1000, "max": 10000, "step": 500 }, { "key": "contingency", "label": "Contingency Buffer", "value": 10000, "min": 2000, "max": 20000, "step": 500 } ] } ] } ```
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We've got renovation quotes of about $60,000 for our home. What should we have ready when we ask a lender about increasing the mortgage?

When you approach a New Zealand lender to increase your mortgage (often called a "top-up") by $60,000 for renovations, they will look at two main things: your ability to service the extra debt (income and expenses) and the property equity/value (Loan-to-Value Ratio or LVR).

Having your paperwork structured and ready will speed up the approval process considerably. Here is what you should have prepared: [ASB Bank]

  • Renovation Quotes and Plans: Detailed, written quotes from your licensed building practitioners or contractors outlining the $60,000 breakdown. If applicable, include architectural plans or a clear scope of work. Lenders want to see exactly how the money will be spent.

  • Council Consents (if needed): Information on whether your renovation requires a Building Consent from your local council. For structural or plumbing changes, banks often need to know consent status before final drawdown or approval. [Kiwibank]

  • Updated Income Verification: Recent payslips (usually the last 3 months or 2-3 consecutive payslips) and employment details. If you are self-employed, expect to provide the last two years of financial statements and IRD tax summaries.

  • Up-to-Date Expense Breakdown: A clear summary of your current regular living costs, commitments, and other debts (credit cards, personal loans, or other vehicle financing). Lenders are required under the Credit Contracts and Consumer Finance Act (CCCFA) to meticulously assess your ongoing affordability.

  • Property Equity / Valuation Evidence: An idea of your home's current market value versus what you currently owe. Most New Zealand retail banks require you to maintain at least 20% equity in the property after the top-up. Depending on the size of the increase relative to your equity, the bank might request a registered valuation or accept a digital/desktop valuation.

  • Details on Green/Energy Upgrades: Check if any portion of your $60,000 renovation goes toward energy-efficient improvements (like double glazing, heat pumps, solar panels, or insulation). Major NZ banks offer special low-interest or interest-free "green loans" or sustainability top-ups for these specific items.

If you'd like, let me know:

  • Which bank or lender your current mortgage is with
  • Roughly how much equity you currently have in your home

I can give you a better idea of whether they'll require a formal property valuation or if you qualify for special renovation rates.

Ask anything

Captured 11 October 2026

AI Overviews · National

We've got renovation quotes of about $60,000 for our home. What should we have ready when we ask a lender about increasing the mortgage?

AI Overview

To apply for a $60,000 mortgage top-up in New Zealand, you need to prove to your lender that you can afford the extra repayments and that your home has enough equity to cover the loan.

Here is everything you should have ready before you speak with your lender, grouped by category:

1. Renovation Details & Costs

Lenders need to see exactly how and where the $60,000 will be spent.

  • Formal quotes: Signed, itemized quotes from registered builders or tradespeople.

  • Project plans: Any architectural drawings, council consents (if required), or a detailed scope of work.

  • Contingency budget: Proof that you have a buffer (usually 10% to 15%) for unexpected costs.

2. Financial & Income Verification

The lender must comply with the Credit Contracts and Consumer Finance Act (CCCFA) to ensure you can afford the new repayments.

  • Payslips: Your 3 most recent consecutive payslips.

  • Employment contract: If you have recently started a new job.

  • Business accounts: If you are self-employed, your last 2 years of certified accounts and tax returns.

  • Bank statements: 3 to 6 months of statements for all everyday and credit card accounts (if your top-up is with a different bank).

3. Equity & Valuation Documentation

Your bank will calculate your Loan-to-Value Ratio (LVR) to ensure your remaining equity stays within safe limits (usually keeping your total loan under 80% of the property value to avoid extra fees).

  • Current mortgage balance: Your latest home loan statement.

  • Property valuation: A recent Rating Valuation (RV) or Registered Valuation. Note: The bank may require a formal valuation report from a platform like Valocity or CoreLogic, so check with them before paying for one.

4. Household Expenses Breakdown

Be ready to declare your fixed and variable living costs:

  • Fixed costs: Rates, home insurance premiums, body corporate fees, and existing loan/hire purchase repayments.

  • Living expenses: A realistic estimate of utilities, groceries, childcare, and entertainment.


To help me tailor this advice, which bank is your current mortgage with, and do you know roughly how much your home is currently worth?

Ask anything

Captured 11 October 2026