Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

The bank says we may be able to borrow more for renovations on our home. The builder wants a deposit. What needs to be confirmed before we pay it?

In New Zealand, the most important thing is to confirm that your renovation lending is formally approved and that you can safely meet the builder’s deposit requirements before paying anything. A bank saying you may be able to borrow more is not the same as having an approved loan ready to draw down.

You want to avoid being in a position where you've paid a deposit, the builder expects you to proceed, but the bank won't release the money or the renovation costs turn out to be higher than expected.

Here's what I'd check before paying the builder.

1. Confirm the bank has formally approved the additional borrowing

Ask your bank or mortgage adviser to confirm, preferably in writing:

  • The loan is formally approved, not just an indication of how much you might be able to borrow.
  • The approved amount is sufficient to cover the renovation, including the deposit, progress payments and final payment.
  • Whether the approval is conditional on anything, such as a registered valuation, detailed builder's quote, consent documentation or evidence of your contribution.
  • When and how the money will be available.
  • Whether the bank will pay the builder directly or release funds to you.
  • Whether you must provide invoices, progress claims or inspection reports before funds are released.

The key question to ask is: "If we sign the building contract and pay the deposit now, are there any outstanding conditions that could prevent the bank from funding the renovation?"

Don't rely on a verbal indication that the bank is comfortable with the project. Get clarity on the conditions that must be satisfied before the money becomes available.

2. Check the deposit amount and whether you can get it back

Before transferring money, confirm:

  • How much the deposit is and exactly what it covers.
  • Whether it is for booking the builder's time, ordering materials or forming part of the overall contract price.
  • Whether it will be credited against the final price or an agreed progress payment.
  • What happens to it if the bank declines the loan, delays releasing funds, or the required building consent isn't granted.
  • Whether the builder will refund it if the project cannot proceed for reasons outside your control.

Get the refund conditions written into the contract. Don't assume the deposit is refundable just because your bank hasn't approved the loan yet.

New Zealand Consumer Protection advises that deposits are negotiable and recommends paying no more than 10% of the total cost in ordinary circumstances, although a larger deposit can sometimes be reasonable for purpose-built products. There is no general requirement to pay a deposit simply because a quote has been accepted. The contract terms matter. Consumer Protection: Quotes and estimates.

My recommendation: If your borrowing is not yet confirmed, ask the builder to make the deposit refundable if finance is not approved by an agreed date, or to defer payment until the bank's conditions have been met.

3. Make sure the building contract protects you

Before paying, read the contract carefully. It should clearly explain the following.

What to check Why it matters
Total contract price Know what you are committing to pay, including GST.
Scope of work Make sure the agreed renovations, materials and finishes are specified.
Deposit and payment schedule Confirm the amount and timing of every payment.
Start and completion dates Understand when work should begin and finish, and how delays are handled.
Variations Establish how additional work and extra costs must be approved.
Cancellation terms Know your obligations and potential losses if the project cannot proceed.
Defects and warranties Understand how problems will be rectified and what protections apply.
Insurance Confirm what insurance is in place during the renovation and who is responsible for it.

If your residential building project costs $30,000 or more, including GST, New Zealand law requires a written building contract. The builder must also provide a disclosure statement and consumer protection checklist before you sign. You can request these documents for smaller projects, too.

See the Ministry of Business, Innovation and Employment's guide to building contracts.

If the contract is substantial or contains complicated cancellation and finance conditions, consider asking your solicitor to review it before you sign or pay.

4. Check that the entire renovation is affordable

Even if the bank agrees to lend more, check that you have enough money to complete the project, not just to get started.

Confirm the following:

  • The total budget: Include the builder, subcontractors, materials, design fees, council fees and any required inspections.
  • A contingency fund: Renovations can uncover unexpected issues, such as water damage, outdated wiring or structural problems. Ideally, retain a financial buffer rather than committing every available dollar.
  • Your own contribution: Establish how much you need to pay from savings and when.
  • Interest and repayments: Ask how much your mortgage repayments could increase and whether the renovation lending will initially have a floating interest rate.
  • Payment timing: Make sure you can meet the builder's payment schedule if the bank takes longer than expected to release funds.

Banks may release renovation funds in stages rather than as a lump sum. They may also require invoices, valuations, consents and evidence of insurance before releasing money. Check your particular bank's requirements rather than assuming the full amount will be available immediately. BNZ: Applying for a build loan.

5. Confirm the consents and insurance

Before committing to the work, establish:

  • Whether the renovation requires building consent or any other council approval.
  • Who is responsible for obtaining the necessary consents.
  • Whether the builder has appropriate qualifications and, where required, a Licensed Building Practitioner.
  • Whether your existing home insurance covers the property during construction.
  • Whether the builder has appropriate insurance and what protection it provides.
  • Whether your bank needs to approve the renovation plans or obtain a valuation of your property.

Don't assume your current house insurance automatically covers every risk associated with major building work. Tell your insurer what you're planning and ask for confirmation of the cover you will have during construction.

The Ministry of Business, Innovation and Employment provides further guidance in its homeowner rights and obligations guide.

6. Check the builder before transferring the money

Before making the deposit payment:

  • Verify that the contract names the correct builder or building company.
  • Check references from previous customers and, where relevant, the builder's licensing.
  • Ensure the deposit is payable to the correct business.
  • Independently verify the bank account details, particularly if the builder has emailed you new or changed payment instructions.
  • Obtain a receipt once the deposit has been paid.

Keep copies of the signed contract, quote, invoices, loan approval and all communications about the deposit.

Your final checklist before paying

I'd want these five things confirmed before transferring any money:

  • Bank: Written confirmation of the additional lending approval, any outstanding conditions and when funds can be accessed.
  • Builder: A signed contract setting out the work, price, deposit and payment schedule.
  • Deposit: Written agreement about how it will be used and whether it can be refunded if finance falls through.
  • Project: A realistic total budget, including a contingency, with a clear plan for funding every payment.
  • Legal requirements: Any necessary consents, insurance arrangements and other conditions are understood and appropriately addressed.

If the bank's approval is still conditional, I'd ask the bank and your solicitor to confirm whether it is safe to sign the building contract and pay the deposit now, or whether you should wait.

One important question

Has your bank actually approved the extra borrowing in writing, or has it only said you may be eligible to borrow more?

That distinction makes a big difference to the safest next step.

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ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

The bank says we may be able to borrow more for renovations on our home. The builder wants a deposit. What needs to be confirmed before we pay it?

Before paying any deposit to a builder for home renovations in New Zealand—and before drawing down extra funds from your bank—several critical legal, financial, and contractual elements must be confirmed.


1. Bank Loan Formalities & Drawdown Terms

Your bank's pre-approval or indication that you "may be able to borrow more" is not the same as cleared funds ready for release.

  • Formal Loan Approval and Variation: Ensure your lender has formally approved the specific loan facility (usually a construction loan or a top-up/revolving credit facility) and issued the loan contract documents for you to sign.
  • How the Bank Pays the Deposit: New Zealand banks generally do not hand over cash upfront to pay a builder's deposit. Typically, banks require you to use your own cash for the initial deposit, or they will only release funds against a formal progress payment schedule once work is physically underway. Clarify with your lender how this specific deposit will be funded without breaching your loan conditions.

2. A Written Building Contract (Mandatory by Law)

  • The $30,000 Rule: Under New Zealand law (specifically the Building Act 2004), if your renovation work costs $30,000 or more (including GST), you must have a comprehensive written contract. Even if it is under $30,000, a written agreement is strongly recommended.
  • Deposit Limits: Industry standard and consumer protection guidelines strongly advise that upfront deposits should generally not exceed 10% of the total contract price. Be very cautious if a builder requests a massive or unusual upfront deposit (e.g., 20% to 50%).

3. Essential Protections & Verifications in the Contract

Before handing over money, check that your contract and builder meet these criteria:

  • Licensed Building Practitioner (LBP): Verify that your builder is an active LBP (you can check the public register via MBIE/The Ministry of Business, Innovation and Employment). This is often required by your bank and your home insurance provider.
  • Contract Works Insurance: Confirm who is responsible for arranging Contract Works Insurance (which covers the existing house and the new renovation against fire, theft, or storm damage while construction is active). Your existing residential home insurance policy may exclude cover while structural renovations are underway.
  • Independent Legal Review: Have a property lawyer review the building contract (such as a Registered Master Builders or Certified Builders contract) to check the dispute resolution clauses, variation procedures, and ensure the payment milestones align strictly with physical progress on-site.

Recommended Next Steps

  1. Talk to your bank/mortgage broker: Confirm the exact mechanics of how your renovation loan will be drawn down and whether they require a registered valuation or council consents before releasing any money.
  2. Review the contract clauses: Ensure the deposit amount is clearly specified (ideally capped at 10%) and tied to a receipt before any funds leave your account.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

The bank says we may be able to borrow more for renovations on our home. The builder wants a deposit. What needs to be confirmed before we pay it?

Before you hand over a deposit or sign off on drawing down extra funds from your bank, you need absolute clarity and formal confirmation across your financing, legal contract, and council requirements.

Here is what needs to be confirmed:

  1. Formal Bank Approval (Loan Unconditional/Loan Agreement Signed)
  • Do not rely on a "may be able to borrow more" verbal or conditional indication from a mobile manager or broker. Ensure you have formal loan documents or a written approval letter confirming the exact top-up or construction loan structure, the approved limit, and the conditions for draw-down.
  • Understand how the bank will release the funds. For renovations, banks typically release money in progressive payment stages tied to completed milestones rather than a lump sum upfront.
  1. A Written Building Contract
  • If your residential building work costs $30,000 or more (including GST), New Zealand law via Building Performance mandates that you must have a written contract.
  • The contract must clearly state the total price, start and completion dates, a distinct payment schedule (including how the deposit is credited), and a process for handling variations.
  1. Mandatory Disclosure and Checklist
  • For projects over $30,000 (or if requested), your builder/contractor is legally required to provide you with a consumer protection checklist and a disclosure statement before you sign the contract or pay money. [Building Performance]
  1. Deposit Amount and Reasonableness
  • Check the size of the deposit requested. While there is no rigid statutory cap, guidelines from the Ministry of Business, Innovation and Employment (MBIE) advise keeping a standard deposit to 𝟏 𝟎% or less, unless specific custom-made materials (like an engineered kitchen joinery) genuinely require a larger outlay. Ensure the deposit amount is explicitly receipted and written into the payment schedule of the contract.
  1. Building Consent Status
  • Clarify who is responsible for obtaining the Building Consent from your local council (if the renovation structural work requires one). It is generally risky to pay a substantial deposit or commence physical work that requires consent before the application has been lodged or approved, as it can delay timelines and complicate bank draw-downs. [Building Performance]

To help narrow down your next steps, could you let me know:

  • Is the total renovation cost above or below $30,000?
  • Do you already have a signed written contract from your builder?
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Captured 11 October 2026

AI Overviews · National

The bank says we may be able to borrow more for renovations on our home. The builder wants a deposit. What needs to be confirmed before we pay it?

AI Overview

Before you hand over any money to a builder, you must secure unconditional finance approval from your bank, not just a verbal indication that you "may be able to borrow more." Paying a deposit before this is officially locked in risks losing your deposit or being locked into a construction contract you cannot fund.

The phrase "may be able to borrow" usually means you only have a pre-approval , which is conditional on the bank reviewing the final build contract, plans, and often a registered valuation.


1. Confirm Your Bank's Unconditional Approval

Banks rarely release loan funds for a deposit without formal documentation. You need to provide the bank with, and receive approval for:

  • The Fixed-Price Contract: The bank will want to see a Master Builders or Certified Builders fixed-price contract. They heavily resist "cost-plus" contracts for renovations due to overrun risks.

  • The Progressive Drawdown Schedule: Ensure the bank agrees to the specific timeline of when payments (including the deposit) are released.

  • Registered Valuation: The bank often requires an "as-if-complete" valuation from a registered valuer to ensure the renovated home’s equity justifies the loan amount.

2. Confirm the Nature of the Deposit

  • Is it fair? A standard building deposit in New Zealand is typically 5% to 10% of the total project cost. Be wary if a builder asks for significantly more upfront.

  • What is it covering? Ensure the deposit is linked directly to initial project costs, such as council building consents or ordering specialized materials.

3. Verify Builder Assurances & Protections

  • Independent Indemnity Insurance: Do not rely solely on the builder’s word. Confirm they have a valid third-party guarantee, such as a Master Build Guarantee or Halo (NZCB) Guarantee. Make sure the guarantee is actually submitted and accepted by the provider before you pay.

  • Licensed Building Practitioner (LBP): Verify that the restricted building work will be supervised or carried out by an active LBP on the NZ LBP register.


To help map out exactly how to approach your bank or builder next, could you tell me:

  • What is the estimated cost of the renovation?

  • Has the builder provided a formal fixed-price quote , or is it currently an estimate?

  • Do you already have a Master Build or Certified Builders contract drafted?

Ask anything

Captured 11 October 2026