Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

best bank for self employed mortgage customers

For a self-employed mortgage customer in New Zealand, the “best” bank depends less on the advertised interest rate and more on how comfortable the lender is with your income structure (company income, drawings, retained profits, contractor income, seasonal income, etc.). Mortgage Sense

A shortlist of banks worth comparing:

Bank Often suits self-employed borrowers because…
ANZ New Zealand Large lending team, broad experience with different income types, and strong broker channel presence. It has scored well among mortgage advisers for overall lender performance. interest.co.nz
BNZ Strong all-round mortgage offering, good digital tools, and recognised for home loan value and customer satisfaction in recent awards. Canstar
ASB Bank Often competitive on mortgage products and has a reputation for a smooth application process. Canstar
Westpac New Zealand Worth comparing, particularly if you have an existing relationship or a strong financial profile. Trade Me
Kiwibank A major NZ-owned option that can be competitive, especially for straightforward applications. Giraffy

My general ranking by self-employed situation

  • Established business (2+ years accounts, stable profit):
    • Start with ANZ, BNZ, ASB, and Westpac and negotiate. MoneyBalance
  • Company owner who keeps profits in the business:
    • Look for a lender that will consider accountant explanations, add-backs, and business strength rather than only personal taxable income. Mortgage Sense
  • Contractor/freelancer with variable income:
    • Compare several lenders; some will average income differently. MoneyBalance
  • Less than 2 years trading or unusual income:
    • A mortgage adviser may be valuable because some non-bank lenders have more flexible assessment policies (usually at a higher cost). MoneyBalance

What banks usually want from self-employed applicants

Common requirements include:

  • 1–2+ years of financial statements (varies by lender)
  • tax returns or IRD income information
  • GST returns (if registered)
  • business bank statements
  • accountant confirmation or management accounts in some cases Mortgage Sense

For many self-employed borrowers, the best outcome is often not choosing one bank first—it is having a mortgage adviser submit your application to the lender whose credit policy best matches your business.

If you tell me:

  1. how long you’ve been self-employed,
  2. whether you’re a sole trader, contractor, or company owner,
  3. approximate annual income, and
  4. deposit/equity percentage,

I can narrow down which NZ lenders are likely to fit best.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

best bank for self employed mortgage customers

When looking for the "best" bank or lender for a self-employed mortgage in New Zealand, the answer depends entirely on your trading history, documentation readiness, and deposit size.

Mainstream trading banks (like ANZ, ASB, BNZ, and Westpac) generally operate under strict credit policies. However, some lenders and alternative pathways are significantly more accommodating to business owners, contractors, and freelancers.


1. Main Banks: Best for Established Businesses (2+ Years of Financials)

If your business has been operating for two full financial years with clean, accountant-prepared accounts showing stable or rising net profits, all major New Zealand banks are viable options.

  • How they assess you: They look closely at your net taxable income (what you actually paid tax on via your IR3), but they will often factor in "add-backs" (such as non-cash depreciation, one-off expenses, home office costs, and personal shareholder salaries/dividends).
  • The Advantage: Main banks offer the lowest standard interest rates and lucrative cash-back incentives (often 0.85% to 1.00% of the loan value for qualifying borrowers).

2. Specialist Non-Bank Lenders: Best for Complex Situations or New Businesses

If you have been in business for less than two years, minimise your taxable income for tax purposes (making your net profit look low on paper), or have fluctuating seasonal cash flow, traditional main banks will often decline the application. In these cases, specialist non-bank lenders are widely considered the best route:

  • Pepper Money: Highly regarded for self-employed borrowers. They offer "Alt-Doc" (alternative documentation) loans, which may only require 6 months of business bank statements, GST returns, or an accountant's certificate instead of two full years of finalized tax returns.
  • Avanti Finance & Basecorp Finance: Excellent local non-bank options that specialize in nuanced income streams, contractors, and borrowers whose structures do not fit neatly into a rigid main bank matrix.
  • Liberty Finance: Known for low-documentation products, though they carry higher interest rates and are best used as a stepping stone.

The "Stepping Stone" Strategy: Many self-employed Kiwis use a non-bank lender to purchase a property immediately using alternative documents, run clean business accounts for 12 to 24 months, and then refinance back to a main bank to secure lower standard interest rates.


Key Requirements to Maximise Your Approval Chances

Regardless of which lender you choose, preparation is critical for self-employed applicants. Lenders typically require:

  1. Two years of accountant-prepared financial statements (Profit & Loss, Balance Sheet).
  2. Matching IR3 personal tax returns and business tax position summaries from Inland Revenue (IRD).
  3. 6 months of business and personal bank statements to prove active cash flow.
  4. GST returns (banks increasingly use these to cross-reference recent revenue trends).

Recommended Next Steps

  1. Talk to an independent mortgage broker: Because self-employed policies vary drastically between lenders (and change frequently), a specialist broker who has direct access to both main banks and Tier-2 non-bank lenders (such as Pepper or Avanti) can analyze your P&L statements and match you to the most forgiving credit policy.
  2. Consult your accountant: Ask them to prepare a "mortgage-ready" profit and loss packet and identify legitimate add-backs that can boost your apparent servicing income on paper.

Are you currently sitting on 2+ years of finalized company/sole-trader financials, or are you looking for options requiring alternative documentation?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

best bank for self employed mortgage customers

When you are self-employed, finding the "best" bank in New Zealand isn’t about a single standout institution with a special label; rather, it depends on how long your business has been running and how your financials look.

Major mainstream retail banks (like ANZ, ASB, BNZ, Kiwibank, and Westpac) have similar core policies, but they differ significantly in how flexibly they calculate "effective income" (adding back depreciation, one-off expenses, or retained earnings) versus strict adherence to two years of finalized IR3 and company financials.

The New Zealand landscape for self-employed mortgage customers breaks down across these options:

  • Major Retail Banks (ANZ, ASB, BNZ, Westpac, Kiwibank): Best if you have 2+ years of solid, clean accounts. They offer the lowest standard interest rates and cash-back incentives. However, they can be rigid if your net profit was minimized for tax purposes or if your business is under 2 years old. They look closely at your net profit plus add-backs (like depreciation, personal use of vehicle, and one-off legal or equipment expenses) minus any ongoing business debt. [MoneyHub NZ]

  • Specialist Non-Bank Lenders (such as Pepper Money, Avanti Finance, or Liberty Finance): Best if you have been trading for less than 2 years or use "Alt-Doc" (Alternative Documentation). If your full year-end financials aren't finalized yet but you have 6 months of GST returns or business bank statements showing steady cash flow, these lenders offer alternative verification paths. Keep in mind their interest rates are typically higher than major banks. Home Loans for SelfTop 5 Non-Bank Lenders in New Zealand [2026] | Opes Partners

  • Mortgage Advisers: The most practical shortcut. Because every bank evaluates "add-backs" and business structures (sole trader vs. company vs. look-through company) differently, using a free independent mortgage broker lets you shop your specific financial profile across multiple banks simultaneously without leaving multiple credit footprints. You can explore how brokers operate via networks like Loan Market.

To help narrow down which lender or approach fits your situation best, tell me:

  • How long has your business been operating?
  • Do you have 2 full years of finalized tax returns/financial statements , or do you need an alternative/low-doc option?
  • Are you looking to buy an owner-occupier home or an investment property?
Ask anything

Captured 11 October 2026