Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We own land and have chosen a builder to build our home in stages. What matters most to us is getting good help and advice when we need it. Which lenders would you recommend for the construction loan, and why?

Best construction loan lenders in New Zealand: advice and support first

Because you already own the land and have chosen your builder, I would focus on lenders that offer good access to knowledgeable people, clear guidance through each stage of construction, and flexibility when things don't go exactly to plan.

For your situation, I would not automatically choose the bank offering the lowest interest rate. Building a home in stages can involve progress payments, changing costs, inspections, variations to the building contract, and decisions about when to draw down the loan. Having someone who explains these things clearly and helps you work through problems can be worth more than a small difference in interest rates.

I'd compare lenders on five things:

  • Personal support: Can you speak to a knowledgeable lending specialist who understands construction loans, rather than repeatedly explaining your situation to different people?
  • Staged construction experience: Will the lender guide you through progress payments and explain exactly what documentation is needed at each stage?
  • Flexibility: What happens if the build costs more than expected, takes longer than planned, or you need to change the scope of work?
  • Clear communication: Will someone explain your options before you make important financial decisions?
  • Overall cost and certainty: What are the interest rate, fees, valuation requirements, and conditions for releasing funds?

One particularly important distinction is whether your builder is operating under a fixed-price contract, a cost-plus arrangement, or a genuinely staged contract where you make decisions about later stages as you go. The lender's requirements can differ considerably depending on how your project is structured.

My top recommendations

Based on your priority of getting good advice and support when you need it, I'd start with ANZ and ASB, then compare BNZ and Westpac. Kiwibank is also worth considering.

These are recommendations based on each lender's published construction-loan features and support arrangements, not a claim that one bank consistently provides better service than another. Your experience will depend heavily on the person handling your application.

1. ANZ — my first choice to investigate for ongoing guidance

Why I'd put it on your shortlist: ANZ has a dedicated Construction Coach service designed to guide customers through the building process.

Its published guidance covers loan and deposit options, budgeting, progressive drawdowns, and dealing with unexpected costs. ANZ also explains when you should consult your coach before committing to changes that could increase the build cost. That's particularly relevant when building in stages. 【turn0search4】【turn0search3】

Other useful features include:

  • Funds are drawn down progressively, so you pay interest on money you've borrowed rather than the entire approved amount from day one.
  • You can discuss moving drawn-down funds from floating to fixed interest rates.
  • Eligible customers may qualify for ANZ's Blueprint to Build package, which offers certain interest-rate and fee benefits. Check the current eligibility criteria and how long the benefits last. 【turn0search4】【turn0search10】

What I'd check: Ask whether you'll have a named Construction Coach throughout the build, how readily you can contact them, and whether they will review your specific staged-build arrangements before you commit.

My verdict: The first lender I'd approach if hands-on guidance is your highest priority.

Website: ANZ — Building and renovating

2. ASB — particularly attractive if accessibility matters

Why I'd consider it: ASB explicitly advertises home-lending specialists available seven days a week, along with guidance on construction financing and progress payments. 【turn0search12】

That availability could be valuable if you want to talk through questions as they arise rather than waiting for a weekday appointment.

Other useful features include:

  • A progress-payment loan that lets you draw funds as construction proceeds.
  • Up to 12 months to make your first drawdown.
  • Guidance on the documentation and inspections needed to release progress payments. 【turn0search12】

ASB also explains that, with qualifying fixed-price contracts from registered Master Builders or certified builders, progress payments may sometimes be released against invoices without a registered valuer's inspection. This is worth asking about because inspections can add cost and administration. 【turn0search12】

What I'd check: Does the seven-day service include a dedicated construction-lending specialist who can handle your case, or is it primarily a general home-loan enquiry service? Also, would your particular contract qualify for simplified progress payments?

My verdict: A strong alternative to ANZ if you value being able to reach someone when you have a question.

Website: ASB — Building or renovating

3. BNZ — worth considering for expert guidance on different build arrangements

Why I'd consider it: BNZ provides access to home-loan experts and Home Loan Partners, with support for different types of construction arrangements. Its published guidance distinguishes between fixed-price contracts, labour-only builds, and other arrangements. 【turn0search0】【turn0search6】

That matters because not every build follows the same payment schedule. If your plans involve multiple stages, changes between stages, or uncertainty about some future costs, you want a lender who will assess the actual arrangement rather than assume it's a conventional fixed-price build.

Other useful features include:

  • Progressive drawdowns, with interest charged on the amount drawn.
  • Floating or fixed interest-rate options on the drawn funds.
  • The possibility of interest-only payments during construction, subject to the lender's conditions. 【turn0search0】

What I'd check: Ask who will be your main contact after approval, whether they have experience with genuinely staged builds, and what happens if you need to change the scope or timing of a later stage.

My verdict: A good lender to compare if your project has more moving parts than a standard fixed-price build.

Website: BNZ — Buying land and building a house

4. Westpac — worth comparing for its construction-loan flexibility

Why I'd consider it: Westpac's New Build Loan is designed for staged construction payments and offers options intended to help manage cash flow during the build. 【turn0search1】

Published features include:

  • Progressive payments as your builder invoices for completed work.
  • Interest charged on funds already drawn down.
  • Interest-only payments during construction, subject to conditions.
  • The option to arrange conditional approval while you plan the build. 【turn0search1】

What I'd check: How much support you'll receive after approval, who will handle progress-payment questions, and how the bank will assess any changes to the construction contract.

My verdict: Worth obtaining a quote from, particularly if it offers a competitive overall package. I'd want to establish the quality and accessibility of your dedicated contact before putting it ahead of ANZ or ASB.

Website: Westpac — New Build Loan

5. Kiwibank — a worthwhile additional comparison

Why I'd consider it: Kiwibank publishes a reasonably clear explanation of what you'll need for a construction loan and what happens at each stage, including invoices, independent certification, possible interim valuations, and final completion documentation. It also offers access to home-loan specialists. 【turn0search5】

Its guidance is useful for understanding the practical requirements before you begin.

What I'd check: How frequently you can speak with a specialist during the build, whether you can have a consistent point of contact, and how they would accommodate your particular staged construction arrangement.

My verdict: Include it in your comparison, but I would investigate its hands-on support arrangements before ranking it above the other options.

Website: Kiwibank — Borrowing to build

The most important issue: how your staged build will be financed

Since you already own the land, I'd pay particular attention to how each lender treats the value of your land, your existing equity, and the timing of payments to your builder.

There are two arrangements worth distinguishing:

  • A conventional construction loan: The lender approves funding for the overall project and releases it progressively as the build advances.
  • A genuinely staged build: You may complete one stage, reassess your finances, and only then commit to the next stage. Some future costs or parts of the design may not be finalised when you first apply.

The second arrangement can be more complicated to finance. A bank might approve the entire project based on plans, contracts, valuations, and your financial circumstances at the outset. That does not necessarily mean it will automatically fund additional costs or a substantially changed second stage.

BNZ's construction guidance, for example, distinguishes fixed-price contracts from labour-only arrangements, while ANZ specifically advises customers to discuss potential cost overruns with their Construction Coach. 【turn0search6】【turn0search3】

I'd ask each lender to confirm in writing:

  1. Will you assess and approve the entire project upfront, or can funding be arranged separately for each stage?
  2. If you finish one stage and want to reconsider the next, what flexibility will you have?
  3. How much of your land's current value can contribute towards the required equity?
  4. What happens if the cost of a later stage increases or your plans change?
  5. Can you draw funds for materials or contractors separately, or must every payment follow your builder's original progress-payment schedule?
  6. Who will be your ongoing contact, and how quickly can you expect answers to questions about payments and changes?

The answers to these questions may be more important than small differences in advertised interest rates.

How I'd approach the banks

I would arrange initial conversations with ANZ, ASB and BNZ, in that order, and then use Westpac as an additional comparison.

Rather than simply requesting an interest rate, explain that you own the land, have selected your builder, and intend to build in stages. Ask to speak with someone who regularly handles construction lending.

Pay attention to the quality of the conversation itself. Does the person ask sensible questions about your plans? Do they explain the risks clearly? Are they upfront about what they cannot promise? Do they offer practical solutions rather than simply describing the bank's standard product?

Those are useful indicators of the support you might receive later.

I'd also consider using an independent mortgage adviser who has substantial experience with staged construction. A good adviser may help you compare several lenders and navigate their different requirements. Ask how they are paid, which lenders they work with, and whether they will remain involved after the loan is approved.

One question that would help me narrow this down

When you say you're building your home in stages, which of these best describes your plan?

  • A. The whole house will be built under one contract, with the builder paid in stages as work is completed.
  • B. You'll build in separate stages, potentially stopping between stages before deciding what to build next.
  • C. You'll manage the project yourself, paying the builder and possibly other trades or suppliers separately.
  • D. Something different.

This distinction matters considerably. With your priority being good advice and support, I'd rather recommend a lender suited to the way you actually intend to build than give you a generic list of banks.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We own land and have chosen a builder to build our home in stages. What matters most to us is getting good help and advice when we need it. Which lenders would you recommend for the construction loan, and why?

Building a home in stages while prioritizing strong guidance and advice requires navigating New Zealand’s construction lending market carefully. Staged builds (often structured via progressive drawdown loans) involve complex milestones like foundation slabs, framing, lock-up, and fit-out. Because you need robust help and advice throughout this multi-step process, your choice of lender and advisory channel is critical.

Key Factors for Staged Builds in New Zealand

  • Progressive Drawdowns: Lenders release funds incrementally as your builder completes each certified stage, meaning you only pay interest on what has been drawn down.
  • Contingency Buffers: Staged and custom builds carry a higher risk of unexpected cost variations. Major lenders typically look for a 10% to 15% contingency buffer or equity margin.
  • The "Advice" Gap: Major retail banks (like ANZ, ASB, BNZ, Westpac, and TSB) all offer construction loan products with specific frameworks (e.g., ANZ’s Blueprint to Build). However, going directly to a single bank means you only get that bank’s perspective. For high-touch guidance and advice, independent mortgage brokers or specialized lending advisers often provide a superior experience for staged builds.

Recommended Lenders & Advisory Approach

Rather than locking yourself into a single retail bank brand prematurely, consider how different lenders and advisory pathways align with your need for support:

1. Major Trading Banks (ANZ, ASB, Westpac, BNZ)

  • Why they fit: They have robust, established construction loan policies, dedicated mobile mortgage managers, and clear milestone frameworks. For example, ASB offers flexibility up to a 95% total cost limit for certain new-build paths, while ANZ features specialized new-build structures and BNZ provides extended conditional pre-approval windows (often up to 12 months) to give you breathing room during planning.
  • The Catch: Their internal mobile managers represent only their employer's credit policy. If your stage-by-stage plan or builder's contract structure hits a roadblock with one bank's strict interpretation, a direct manager has limited flexibility.

2. Specialized Mortgage Advisers / Broker Groups (e.g., Squirrel, Loan Market, Mortgage Managers, or local independent advisers)

  • Why they fit: If "getting good help and advice when we need it" is your primary metric, working with a seasoned mortgage broker who specializes in construction lending is usually the most effective route.
  • The Benefit: They do not act as the lender themselves; instead, they shop across multiple lenders (including major banks and non-banks) to match your exact staged-build contract. They act as your project advocate—helping you coordinate "as-complete" valuations, managing council consent paper trails, tracking progress payment drawdowns, and structuring contingency buffers so you don't run short mid-build.

Suggested Action Plan

  1. Engage a Construction-Focused Mortgage Adviser: Contact an independent adviser who explicitly highlights new-build and staged construction expertise. Ask them how many staged builds they successfully shepherd per year.
  2. Audit Your Builder's Contract Structure: Ensure your builder provides a clear, Master Builders or Registered Master Builders-aligned fixed-price contract or clearly mapped stage milestones. Lenders will not approve progressive drawdowns without a strict documentation pack.
  3. Compare Lender Policies on Floating-to-Fixed Transitions: Confirm how each prospective bank handles interest rates during construction (typically floating on drawn funds) and what cash-back or special new-build discounted variable rates they offer once the final Code Compliance Certificate (CCC) is issued.

Are you planning to use a registered master builder for a fixed-price contract, or will you be managing aspects of the construction as an owner-builder?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We own land and have chosen a builder to build our home in stages. What matters most to us is getting good help and advice when we need it. Which lenders would you recommend for the construction loan, and why?

Major New Zealand retail banks likeANZ, ASB, and BNZ are the most reliable choices for staged construction loans because they have dedicated mobile mortgage managers and established internal processes to handle progressive drawdowns safely. When building in stages on land you already own, managing cash flow, council sign-offs, and staged builder invoices requires a lender with robust advisory support and clear milestone policies.

Why Major Lenders Suit Staged Builds

  • Progressive Drawdowns: Funds are released in instalments as physical building milestones are completed and verified, ensuring you only pay interest-only on the money actually drawn down during the construction phase. [AML Home Loans]

  • Dedicated Support: Major banks assign specialized mobile managers or construction loan teams who regularly coordinate with your builder, quantity surveyors, and council documentation.

  • Transition to Standard Mortgage: Once your build finishes and the Code Compliance Certificate (CCC) is issued, these lenders seamlessly transition your facility into a standard home loan package.

Comparison of Key New Zealand Lenders

Lender Core Advantage for Builds Maximum LVR / Considerations
ASB Offers high LVR flexibility up to 95% for qualifying new builds and strong digital tracking tools for progress payments. Standard floating rates apply during construction before fixing.
ANZ Extensive network of mobile mortgage managers experienced in complex, multi-stage custom builds. Typically lends up to 90% of the total contract and land value.
BNZ Clear frameworks for progressive contractor payments and integrated insurance options. Requires clear project timelines (first drawdown within 90 days).
TSB Renowned for personalized customer service and accessible, responsive local advisory teams. Up to 90% lending limits with traditional relationship banking focus.

If you can share your estimated deposit or equity percentage and whether your staged build uses a formal fixed-price contract or a charge-up/labor-only arrangement , I can help you pinpoint which lender’s policies will align best with your specific building agreement.

Ask anything

Captured 11 October 2026