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Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

Show all 193

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

    193rows

    Download question catalogue (CSV)

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

    1,094rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

    4,574rows

    Download sources by answer (CSV)

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

    4rows

    Download checks against official sources (CSV)

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

    360rows

    Download recommendation coding (CSV)

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

    105rows

    Download platform comparisons (CSV)

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

    112rows

    Download city comparisons (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

best bank to refinance joint mortgage into one name after separation

In New Zealand, the “best” bank for refinancing a joint mortgage into one name after separation is usually the one that will approve the remaining borrower’s affordability while making the process and costs manageable. There isn’t one bank that is always best, but these are the main ones worth comparing:

Bank Why it may suit a separation refinance
Kiwibank Often considered by people wanting a straightforward NZ-owned banking option; worth asking whether they can restructure the existing loan rather than fully refinance.
BNZ Has a dedicated refinance process and may offer a simpler switch process if you meet criteria. Their Home Loan Switch has eligibility requirements, including equity and borrower/property conditions. BNZ
ANZ New Zealand A large lender with established home lending teams and refinance support. ANZ Bank
ASB Bank Offers switching support and online tools to manage home loans. ASB Bank
Westpac New Zealand Worth comparing, particularly if your income, banking history, or existing relationship is with them.

A key point after separation: the bank does not have to release your ex-partner from the mortgage just because you agree between yourselves. Both borrowers generally remain liable until the lender formally approves the change. Banking Ombudsman

What banks will usually assess

Expect the bank to look at:

  • Your income and job stability
  • Your living expenses as a single borrower
  • Child support/maintenance arrangements (if relevant)
  • The mortgage balance and property value
  • Whether you need extra borrowing to buy out your former partner’s share
  • Your credit history and other debts

Steps that usually give the best outcome

  1. Get a current property valuation (or at least an estimate of market value).
  2. Work out the settlement amount needed to remove your ex from the ownership/mortgage.
  3. Talk to a mortgage broker who deals with separation cases — they can compare several lenders without you having to approach each bank yourself.
  4. Ask your current bank first whether they can:
    • remove one borrower,
    • keep the existing fixed-rate terms,
    • restructure instead of refinance.
  5. Compare the full cost, not just the interest rate:
    • legal fees,
    • valuation fees,
    • break fees on fixed loans,
    • cash contributions,
    • loan structure.

If you tell me:

  • your approximate mortgage balance,
  • property value,
  • your income (and whether PAYE/self-employed),
  • whether you need to buy your ex out,
  • your current bank and fixed-rate status,

I can help narrow down which NZ lenders are likely to be the best fit.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

best bank to refinance joint mortgage into one name after separation

In New Zealand, refinancing a joint mortgage into a single name after a separation is an internal credit assessment and restructuring process. Technically, there is no single "best" bank for this scenario because major New Zealand retail banks (such as ANZ, ASB, Westpac, BNZ, and Kiwibank) all evaluate single-applicant refinancing using similar core criteria: individual serviceability (income-to-debt ratio), credit history, and equity.

Instead of looking for a specific brand, the "best" bank for your situation is usually your current lender or a lender secured through a mortgage broker who can shop your individual financials across multiple institutions.

Key Factors Banks Look For When Refinancing Into One Name

When you apply to remove your ex-partner and assume the mortgage solo, the bank must ensure you can carry the debt independently:

  1. Serviceability (Income & Expenses):
    The bank will completely reassess the mortgage based solely on your income, current living expenses, and any dependents. Under current Credit Contracts and Consumer Finance Act (CCCFA) guidelines, lenders rigorously review discretionary spending. If your single income cannot cover the full mortgage payments plus living costs, the bank will decline the application, regardless of your history with them.
  2. Loan-to-Value Ratio (LVR):
    If a property settlement requires you to buy out your ex-partner’s share (e.g., paying them out $100,000 for their equity), your new single-name loan amount might need to increase. Banks generally require owner-occupiers to stay within standard LVR limits (typically needing at least 20% equity, though rules can vary for existing properties restructuring due to separation).
  3. Relationship Property Agreement:
    Banks will not legally remove a person from a mortgage title or a loan contract on your word alone. They require a signed, legally binding Property (Relationships) Act settlement agreement or a separation agreement witnessed by independent lawyers for both parties.

Step-by-Step Action Plan

To navigate this transition smoothly and find the most accommodating lender for your situation, follow these steps:

  1. Consult Your Current Lender First

    • Action: Ask your existing bank if they can complete a loan modification / loan variation to remove your ex-partner.
    • Why: Sticking with your current bank can sometimes bypass costly property valuation fees, new application hurdles, and break fees if your fixed rates can simply be transferred or altered with their consent.

  2. Engage a Free Independent Mortgage Adviser (Broker)

    • Action: If your current bank declines your single-name application or offers uncompetitive rates, work with a registered mortgage broker.
    • Why: Brokers have direct insight into which New Zealand lenders are currently more flexible with serviceability calculations or debt-to-income (DTI) caps, saving you from making multiple damaging credit inquiries.

  3. Finalize Your Legal Separation Agreement

    • Action: Have independent family law solicitors draft a formal separation/relationship property agreement detailing how the house equity and mortgage are being split.
    • Why: Banks legally require this document before they will discharge one party from the mortgage and property title.

  4. Calculate Your Exact Borrowing Capacity

    • Action: Gather your recent three months of bank statements, payslips, and a breakdown of living costs to run a pre-assessment with a lender or broker.
    • Why: Knowing your exact borrowing ceiling prevents you from agreeing to a property buyout you cannot finance alone.

Are you looking to buy out your ex-partner's share of the equity as part of this refinance, or does the current loan balance remain entirely yours to manage?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

best bank to refinance joint mortgage into one name after separation

When refinancing a joint mortgage into a single name after a separation in New Zealand, the "best" bank is almost always your current lender.

In New Zealand's lending environment, you cannot simply "transfer" or switch a name on an existing mortgage. Refinancing into one name means applying for a brand-new sole mortgage, which triggers a full financial assessment (servicing test) based strictly on your individual income, expenses, and liabilities.

Why Your Current Bank is Usually the Best Choice

  • No Discharge or Setup Fees: Staying with your current provider avoids the legal and administrative costs associated with discharging a mortgage with one bank and registering a new one with another.

  • Continuity of Fixed Rates: If you are partway through a fixed-rate term, moving to a new bank could trigger early repayment/break costs. Stays with your current lender can sometimes allow a smoother transition or restructuring of the existing split.

  • Established Relationship: They already have your historical repayment records and property valuation on file, which can streamline the re-application process if your single income comfortably services the remaining debt.

When You Should Look at Other Banks

If your current bank declines your sole application, or if you want to shop the market for a better deal, major New Zealand lenders (such as ANZ, ASB, BNZ, Kiwibank, and Westpac) will treat you as a brand-new applicant.

  • The Catch: Shopping around requires a formal property re-valuation and full application underwriting. If your single income is borderline for serviceability, a mortgage adviser can help approach multiple lenders simultaneously to see who offers the most favorable debt-to-income (DTI) or serviceability calculations.

Key Requirements for Refinancing Into One Name

  1. Single Servicing Capacity: The bank must be satisfied that your individual income alone can cover the mortgage payments, living expenses, and other debts (like credit cards or car loans) under current Credit Contracts and Consumer Finance Act (CCCFA) regulations. [Mortgage Lab NZ]
  2. Equity / LVR (Loan-to-Value Ratio): If you are buying out your ex-partner's share of the equity (e.g., paying them a cash settlement), the total new loan amount cannot exceed the bank’s maximum LVR limits for owner-occupied properties.
  3. Property Title Change: You will need a New Zealand property lawyer or solicitor to handle the Land Information New Zealand (LINZ) title transfer and the formal separation/property agreement under the Property (Relationships) Act.

If you'd like, let me know:

  • Whether you are currently fixed or floating on your mortgage
  • If you need to buy out your ex-partner's equity as part of the refinance

I can provide more tailored steps on how to approach the conversation with your lender.

Ask anything

Captured 11 October 2026

AI Overviews · National

best bank to refinance joint mortgage into one name after separation

AI Overview

There is no single "best bank" in New Zealand for refinancing a joint mortgage into one name. This is because all registered NZ banks evaluate the loan using the exact same standard: single-income serviceability.

Instead of choosing a specific bank, your best option depends entirely on which lender will look most favorably on your individual financial situation.

Why the "Best Bank" Depends on Your Income and Equity

When you remove a partner from a mortgage, the remaining person must completely re-qualify for the loan alone. The bank must ensure you can afford the existing mortgage—plus any extra money borrowed to buy out your ex-partner—on just your income.

  • Your Current Bank: ANZ , ASB, BNZ, or Westpac. If you can prove you afford the loan on your own, staying with your current bank is the easiest path. This is technically a "Transfer of Share" and restructuring rather than a full refinance, allowing you to bypass expensive fixed-rate break fees.

  • Main NZ Competitors: If you must switch banks to get a better interest rate or structural setup, major banks like Kiwibank offer excellent refinancing incentives, sometimes covering your legal switching costs.

  • Non-Bank Lenders: If your single income doesn't pass the strict borrowing stress-tests of the main banks, non-bank lenders (like Avanti Finance or Pepper Money) are often more flexible with complex income or lower credit scores. However, they do carry higher interest rates.

Critical Requirements for Approval in New Zealand

To complete this process at any bank, you must fulfill three core criteria:

  • A Separation Agreement: Banks will not approve a single-name mortgage based on a verbal agreement. You must have a formal Separation Agreement / Relationship Property Agreement drafted and signed by both parties' independent lawyers under the Property (Relationships) Act.

  • Borrowing Capacity (Serviceability): The bank will stress-test your single income against current interest rates plus a safety buffer. They will closely look at your income, child support payments, and ongoing childcare costs.

  • Equity Level: You ideally need at least 20% equity remaining in the property after buying out your ex-partner. If your equity drops below 20%, you may face Low Equity Fees (LEP) or struggle to get approval.

Step-by-Step Action Plan

  1. Keep Payments Current: You and your ex-partner remain jointly and severally liable for the mortgage. Any missed payments during negotiation will damage both of your credit scores, potentially ruining your chances of refinancing alone.

  2. Engage a Mortgage Adviser: Instead of approaching banks individually, speak to a neutral mortgage brokerage (such as Squirrel , Mortgage Lab , or Loan Market). They can run your numbers across multiple banks anonymously to see which one gives you the highest borrowing capacity.

  3. Get an Independent Valuation: Order a registered valuation of the property to establish the exact equity pool you are dividing.

To help point you in the right direction, could you share which bank your mortgage is currently with , your approximate remaining loan balance , and whether you will need to borrow extra money to buy out your partner?

Ask anything

Captured 11 October 2026