Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We're a salaried couple buying our first home with about a 25% deposit and little experience with mortgages. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for our home loan, and why?

Best home loan lenders in New Zealand for a first-home-buying couple

With a 25% deposit, two salaried incomes, and a priority of minimising the total cost of your mortgage, you're in a reasonably strong position to negotiate with New Zealand lenders.

My recommendation is to compare the major banks against at least one smaller bank and a mortgage broker's recommended alternatives. Don't automatically accept the bank where you already have your everyday accounts.

The cheapest mortgage isn't necessarily the one with the lowest advertised interest rate. You want to minimise the combined cost of:

  • Interest: the biggest potential cost over the life of your loan.
  • Fees: loan establishment, legal, valuation and other applicable charges.
  • Cash incentives: some lenders offer contributions for new lending, which can offset your initial costs.
  • Rate changes: the interest rate you'll pay when your fixed term expires and you need to refix.
  • Loan structure: the balance between fixed and floating rates, and whether you can make extra repayments without penalties.

Your 25% deposit is particularly useful because it puts you above the common 20% deposit threshold used for standard owner-occupied lending. That generally gives you access to a broader range of lending options and reduces the risk of paying a low-equity margin, although each lender has its own criteria.

1. Which lenders would I recommend?

I'd start with the following five lenders. They offer different combinations of pricing, service, loan flexibility and potential cash contributions.

Lender Why I'd compare it What to look for
ANZ A major bank worth including in your negotiations, with competitive advertised special rates. Its best fixed rate, any cash contribution, and flexibility for extra repayments.
ASB A strong benchmark for comparing the major banks, with a range of fixed and variable mortgage options. Whether it will match a competing bank's rate and contribution.
Kiwibank A worthwhile alternative to the Australian-owned major banks, with competitive special rates on some terms. The total package, particularly its two-year rate and any upfront contribution.
SBS Bank A useful smaller-bank competitor that may offer an attractive deal for your circumstances. Whether its special rates and fees beat the major banks' offers.
The Co-operative Bank Particularly worth investigating because its advertised rates can be competitive, including on floating lending. Whether its fixed-rate offers and overall loan structure work out cheaper for you.

These aren't five guaranteed winners: they're the lenders I'd ask to quote first. Advertised rates can change, and the rate you qualify for may differ from the headline offer. Current New Zealand mortgage-rate comparison. staircase.co.nz

I'd also request a quote from BNZ and Westpac. Even if another bank initially advertises a lower rate, a competing offer from one of the major lenders can give you leverage to negotiate.

How the advertised rates compare right now

As a useful starting point, the published rate comparison updated on 9 October 2026 shows these special or lowest advertised rates:

Lender 1-year fixed 2-year fixed
ANZ 4.99% 5.35%
ASB 4.99% 5.35%
Kiwibank 5.15% 5.39%
BNZ 5.19% 5.35%
SBS Bank 5.19% 5.29%
The Co-operative Bank 5.19% 5.49%
TSB 5.19% 5.39%
Westpac 5.19% 5.29%

Source: Staircase's New Zealand mortgage-rate comparison. Rates are indicative, may be subject to eligibility conditions, and can change without notice. Confirm the actual offer with each lender. staircase.co.nz

My initial shortlist would be ANZ, ASB, Kiwibank and SBS Bank, with The Co-operative Bank included as a useful challenger.

However, don't choose a lender based on this table alone. A 0.10 percentage-point difference in interest rate might matter less than a substantially larger cash contribution, depending on the size of your loan and how long you keep it.

2. What matters most when comparing mortgage offers?

For your situation, I'd prioritise these four things.

A. Negotiate the interest rate

Don't assume the advertised special rate is the best the bank can offer.

Ask each lender to quote on the same loan amount and fixed term. Then tell your preferred lender that you're comparing competing offers.

For example, on a NZ$600,000 mortgage, a 0.25 percentage-point reduction in the interest rate represents approximately NZ$1,500 less interest in the first year, assuming the balance remains around NZ$600,000.

The actual saving over time depends on your outstanding balance, repayments and future interest rates.

B. Compare cash contributions

Some banks offer a cash contribution when you take out a new mortgage. This can help cover legal costs, moving expenses or other costs associated with buying your first home.

However, check the conditions carefully:

  • How much will the bank contribute?
  • Must you keep your mortgage with the bank for a specified period?
  • How much would you have to repay if you refinance or sell early?
  • Does accepting the contribution affect the interest rate you receive?

The Commerce Commission has highlighted how cash-contribution repayment conditions can make switching banks more expensive. Read the Commerce Commission's banking market study.

My advice: compare the interest-rate savings and cash contribution together rather than treating the largest upfront payment as the best deal.

C. Choose a mortgage structure that helps you repay faster

For first-home buyers, I'd investigate a standard principal-and-interest table loan, potentially split between fixed and floating portions.

A sensible starting point could be:

  • Most of the loan fixed: gives you predictable repayments during the fixed term.
  • A smaller floating portion: gives you more flexibility to make additional repayments without the same fixed-rate break costs.

You don't necessarily need a floating portion, though. If its higher interest rate outweighs the benefit of making extra repayments, it may cost you more.

Ask whether the bank allows additional repayments on its fixed loans without penalties, and how much you can repay before charges apply.

Sorted's guide to mortgage types explains the trade-offs between fixed, floating and split mortgages.

D. Reduce the mortgage term if you can comfortably afford it

The longer you take to repay your mortgage, the more interest you generally pay.

A 30-year term offers lower required repayments than a 25-year term, but it can result in substantially more interest over the life of the loan.

I'd compare both terms and consider a 25-year mortgage if the repayments comfortably fit your budget. Alternatively, a 30-year term with consistently higher voluntary repayments may provide useful flexibility, provided your lender permits those repayments without significant costs.

Don't sacrifice your emergency savings to pay off the mortgage faster, however. Homeownership brings unexpected expenses, and having a financial buffer matters.


3. Should you use a mortgage broker?

Yes, I'd seriously consider using a mortgage broker alongside your own comparisons.

As first-home buyers with limited mortgage experience, you could benefit from having someone explain the offers, structure the loan and negotiate with lenders.

A good broker can:

  • Compare lenders and their lending criteria.
  • Negotiate interest rates and cash contributions.
  • Explain fixed-rate terms, repayment restrictions and fees.
  • Help you understand the application and approval process.

There are two important caveats.

First, brokers don't necessarily work with every lender. Second, they may receive different commissions from different lenders, so ask how they are paid and whether they have any conflicts of interest.

Check that your broker is appropriately licensed, and clarify whether you'll owe them a fee if you don't proceed with their recommended loan.

You can read more in Sorted's guide to shopping for a mortgage.

4. The approach I'd take in your position

Here's the process I'd follow to keep your costs down.

  1. Get a mortgage broker to compare options. Ask them to include ANZ, ASB, Kiwibank, SBS Bank and The Co-operative Bank, plus any other lenders that look competitive.
  2. Get at least two direct bank offers. I'd start with ANZ and ASB, or whichever banks have the most competitive rates when you're ready to apply.
  3. Compare like with like. Ask each lender for the same loan amount, repayment term and fixed-rate periods.
  4. Negotiate. Give your preferred lender the strongest competing offer and ask whether they can improve the rate or cash contribution.
  5. Calculate the total cost. Include interest, fees, cash contributions and any restrictions on extra repayments.
  6. Review the mortgage regularly. When a fixed term expires, compare the available rates instead of automatically accepting the bank's default option.

You can also use Sorted's mortgage calculator and home-buying resources to assess different repayment strategies.

5. My final recommendation

For a salaried couple with a 25% deposit, I'd start with ANZ, ASB and Kiwibank, while asking SBS Bank and The Co-operative Bank to compete for your business.

I wouldn't commit to any one lender before receiving actual offers. The best deal for you will depend on your loan size, the fixed term you choose, the bank's cash contribution and the flexibility you need.

One final consideration: don't assume you should use every dollar of your deposit. If your 25% deposit includes nearly all your savings, keeping some money aside for legal expenses, moving costs, maintenance and emergencies may be more valuable than making the deposit slightly larger.

Let me narrow this down to the best options for you

Approximately how much do you expect to borrow for your first home?

For example, NZ$400,000, NZ$600,000, NZ$800,000 or more.

With that figure, I can compare the likely cost differences between lenders and explain which mortgage offers deserve the closest attention.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We're a salaried couple buying our first home with about a 25% deposit and little experience with mortgages. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for our home loan, and why?

Congratulations on taking the steps toward buying your first home! As a salaried couple with a 25% deposit, you are in a fantastic position: you bypass the stricter low-equity margins (LVR fees/higher interest rates) that plague buyers with less than 20% down, and you qualify for the most competitive "special" interest rates major lenders offer.

When your primary goal is keeping the total cost as low as possible, choosing a lender is about more than just the headline interest rate. You must weigh the interplay between advertised rates, cash-back offers, and hidden fees.


1. Landscape of Key Lenders for Your Profile

The major New Zealand retail banks (often referred to as the main trading banks) dominate the market and typically offer the most aggressive pricing structures for first-home buyers with $\ge 20%$ deposits:

  • Kiwibank & Westpac: Frequently post some of the market's sharpest short-to-medium-term rates (e.g., around 4.75% for 6-month fixed or competitive 1-year and 2-year terms). Kiwibank is often commended for competitive pricing and strong local support.
  • ANZ, ASB, and BNZ: While their standard carded rates shift dynamically, they heavily compete for first-home buyer business using cash-back incentives (often starting around $3,000 to $5,000+ depending on the total loan size) alongside standard special rates.
  • The Co-operative Bank / TSB / SBS: Smaller New Zealand-owned banks or building societies that sometimes offer unique structural flexibility or niche fee setups, though they may occasionally trail the major banks on massive cash-back scale.

2. Strategy to Keep Total Cost as Low as Possible

To minimize your lifetime borrowing costs, look at the holistic financial picture rather than picking a bank based on a single variable:

  • Factor in Cash-Back vs. Interest Rate: Major banks like ANZ, Westpac, and BNZ frequently offer cash-backs for new home loans over certain thresholds (e.g., $250,000+). A cash-back of $3,000 to $5,000 can immediately offset legal fees, valuation reports, or go straight onto the principal. However, ensure a bank offering cash-back isn't charging a higher interest rate that wipes out that savings over a 2-year fixed term.
  • Leverage Bank Competition (The Haggle): Because you have a pristine 25% deposit and stable salaried incomes, you are an ideal customer. Do not just accept the carded "special" rate online. Get a quote from one major bank and use it to negotiate with another (e.g., saying: "We love your service, but Bank X is offering a slightly lower rate or a better package—can you match or beat it?").
  • Utilize a Mortgage Broker (For Free): In New Zealand, mortgage advisers are typically paid by the lenders upon settlement, meaning their service is usually free to you. A good broker has visibility across all major and second-tier lenders, can calculate the exact net cost (factoring in cash-backs and fee structures), and can do the hard negotiation on your behalf.

3. Recommended Action Plan

  1. Calculate your exact borrowing capacity & loan size: Determine the precise purchase price you are targeting and the total mortgage amount required after your 25% deposit.
  2. Consult an independent mortgage adviser: Ask them to run a comparative "total cost breakdown" over a 2-year horizon across at least three major lenders, explicitly weighing Interest Rate vs. Cash-Back Incentive.
  3. Pit lenders against each other: Take the best offer your adviser uncovers and test if a competing major bank will sharpen the rate or increase the cash-back component before you sign.

Are you planning to work with a mortgage broker, or would you like to map out a breakdown of how different fixed-term lengths (e.g., 6 months vs. 1 year) might impact your initial repayments?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We're a salaried couple buying our first home with about a 25% deposit and little experience with mortgages. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for our home loan, and why?

With a healthy 25% deposit , you are in a strong position as first-home buyers in New Zealand. Because your primary goal is keeping the total cost as low as possible , your focus should be on low advertised special fixed rates, maximizing cashback contributions , and minimizing ongoing account or setup fees.

Since you have limited experience with mortgages, a balanced approach between cheap pricing and manageable digital or mobile banking support is ideal.

Categories of Lenders to Consider

  • Major Banks (ANZ, ASB, BNZ, Westpac, Kiwibank): These institutional lenders frequently compete aggressively on special fixed rates and offer the most substantial cashback incentives for new lending. With a 25% deposit, you easily qualify for their "special" or low-equity-exempt tier rates.

  • Smaller/Regional Banks and Building Societies (TSB, SBS Bank, The Co-operative Bank): Often aggressive with sharp 6-month or 1-year fixed rates or community-focused fee structures, though their cashback offers might sometimes lag behind the major big four or five banks. [www.squirrel.co.nz]

  • Non-Bank Lenders (e.g., Squirrel, Resimac, Bluestone): Generally better suited for borrowers who don't fit standard bank criteria (e.g., self-employed with complex financials). For clean, salaried applications, they rarely beat the major banks on raw pricing or cashbacks, so they are typically skipped if absolute lowest cost is the goal.

Recommendations for Minimizing Total Cost

  1. Kiwibank or TSB
  • Why: They frequently lead the market with competitive short-to-medium-term fixed rates (such as 6-month or 1-year terms) and have leaner overhead structures that translate into competitive baseline pricing.
  • Cost factor: Lower standard interest offers directly reduce the absolute amount of interest capitalized over the life of the loan. [www.squirrel.co.nz]
  1. The Major Four (ANZ, ASB, BNZ, Westpac)
  • Why: While their headline rates are often neck-and-neck with smaller institutions, their cashback offers for new first-home loans (often scaling with the size of your mortgage, e.g., thousands of dollars back at settlement) can substantially lower your net day-one cost.
  • Cost factor: You can take a cash contribution at settlement and immediately put it back onto the principal or use it to cover legal/inspection costs, reducing your initial borrowing burden.

Strategies to Keep Costs Low

  • Shop the "Special" Rates: Ensure you meet criteria for special rates (usually requiring your salary to be paid into a transactional account with that same lender and maintaining at least a 20% equity stake, which your 25% deposit easily covers).

  • Negotiate Cashback: Don't just accept the first offer. Ask competing banks if they will match or beat another bank's cashback or special rate offer. Using a mortgage broker (who is free for you to use, as they are paid commission by the lender) can make this negotiation transparent and effortless.

  • Shorter vs. Longer Fixed Terms: While longer terms offer certainty, pricing curves change frequently; right now, shorter terms (6 to 12 months) often price lower, though you must weigh the risk of rates shifting when you re-fix.

  • Utilize Offsets or Revolving Credit Wisely: Keep a portion of your loan on a flexible or offset account if you hold cash savings, which offsets the daily interest charged, though special fixed rates generally offer lower nominal interest charges. You can cross-reference current live data across providers on platforms like interest.co.nz or Canstar NZ. Lowest mortgage rates in NZMortgages | interest.co.nz

If you can share your approximate loan amount and whether you prefer dealing with a mortgage broker or going direct to a bank , I can provide a more tailored breakdown of estimated cashbacks and strategies.

Ask anything

Captured 11 October 2026