Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for the extra borrowing, and why?

For a $60,000 renovation top-up in New Zealand, where your priority is minimising the total cost, I would usually start by looking at a top-up with your existing mortgage lender rather than taking a separate personal loan. A mortgage top-up normally has a much lower interest rate than unsecured borrowing, although you should compare the total cost over the repayment period (not just the rate). BNZ

My shortlist would be:

1. Your current bank first (often the cheapest overall)

Before moving lenders, ask your existing bank for a mortgage top-up quote. Switching banks can introduce costs and hassle (legal work, valuation requirements, possible loss of cashback benefits, and time), so a slightly better rate elsewhere may not actually save money.

Ask for:

  • the interest rate on the extra $60,000
  • any top-up or documentation fees
  • whether the new lending can be kept separate from your existing fixed-rate loan
  • whether there are break fees if your current mortgage is fixed

2. ANZ New Zealand — worth checking if you have eligible renovations

ANZ is attractive in some cases because it has offered renovation-specific top-ups. Its standard top-up fees are currently listed as no charge, and it has a renovation product (ANZ Reno Loan) for eligible renovation purposes with a maximum of $50,000, subject to criteria. ANZ Bank

For your full $60,000 requirement, you would need to confirm whether your project qualifies and how the remaining amount would be structured.

3. BNZ — good if your renovations include energy improvements

BNZ is particularly interesting if part of the renovation involves things like insulation, heating, ventilation, or other eligible efficiency upgrades. Its Better Future Home Loan Top-Up can provide up to $80,000 at 1% p.a. fixed for three years for eligible upgrades (subject to criteria). BNZ

For a normal renovation (kitchen, bathroom, extension, landscaping, etc.), you would likely be looking at its standard top-up options instead. BNZ says top-ups can be structured separately or combined with your existing loan, and a top-up fee of up to $100 may apply. BNZ

4. ASB Bank — compare if you are already an ASB customer

ASB also has a Better Homes Top Up for eligible home improvements, with up to $80,000 available at 1% p.a. fixed for three years for qualifying upgrades. ASB Bank For standard renovations, compare its ordinary top-up pricing against your existing lender.

5. Kiwibank and other lenders — include them if your current bank is expensive

Kiwibank and other banks can be competitive, especially if you are willing to refinance the whole mortgage rather than just top up. However, refinancing only for an extra $60,000 is not automatically cheaper once you include all costs.

How I would choose (cost-first approach)

I would rank the options like this:

  1. Your current lender’s top-up offer — lowest friction and often lowest total cost.
  2. A bank offering a special renovation/energy top-up that fits your project — potentially much cheaper.
  3. A refinance to another bank — only if the savings clearly exceed switching costs.
  4. Personal loan — usually last choice because the interest rate is generally higher.

A few details would change the recommendation:

  • Who is your current mortgage with?
  • What is your approximate loan-to-value ratio (mortgage balance ÷ home value)?
  • Is the $60,000 for a kitchen/bathroom/extension/general renovation, or does it include insulation, heating, solar, etc.?
  • Is your current mortgage fixed, and when does that fixed term end?

With those details, I can narrow this to the lenders most likely to be cheapest for your situation.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for the extra borrowing, and why?

When your primary goal is keeping the total cost as low as possible for a $60,000 renovation loan, your strategy should focus heavily on how you structure the borrowing rather than shopping around for entirely different mortgage providers.

Because you already have a mortgage, the cheapest path by far is almost always a mortgage top-up (or extending your current home loan) with your existing lender, rather than taking out a standalone personal loan. Personal loan interest rates in New Zealand typically sit between 8% and 14%+, whereas standard home loan rates and special promotional rates sit significantly lower (generally between 4.75% and 5.5% depending on the fixed term).


Key Options and Lender Considerations

1. Your Current Mortgage Lender (The Logical First Choice)

  • Why it keeps costs lowest: Stacking an extra $60,000 onto your existing mortgage avoids the establishment fees, higher legal/application overhead, and steep double-digit interest rates characteristic of personal loans. Furthermore, staying with your current bank saves you from paying discharge fees or facing potential break costs if you tried to switch banks mid-term.
  • Specialized "Reno" or "Green" Schemes: Check if any part of your renovation qualifies for discounted rates. For example, major banks like ANZ offer targeted promotional products (such as their Good Energy Home Loan at 1.00% fixed for 3 years or specific limited-time renovation top-up specials) if your upgrade involves double glazing, insulation, heat pumps, or solar.
  • The Catch: If your home equity is tight (less than 20% equity post-valuation), your bank may charge a low-equity margin or decline the top-up.

2. Main Retail Banks (ANZ, ASB, BNZ, Kiwibank, Westpac)

If you are open to switching banks or refixing your entire mortgage structure, major New Zealand lenders offer competitive standard and special home loan rates (hovering around 4.75% to 4.99% for 6-month to 1-year terms).

  • Cashback Incentives: If your total mortgage is large enough (usually $250,000+), moving your entire mortgage to a competing bank can trigger a cashback payment (often between 0.5% to 1% of the loan amount).
  • Cost Caution: Never switch banks purely for a top-up or a small cashback if it triggers heavy break fees on your current fixed-rate mortgage. Always calculate whether a cash contribution outweighs the break costs.

Step-by-Step Action Plan to Minimize Total Cost

To ensure you minimize total interest and fees, follow this structured framework:

  1. Audit your current mortgage terms: Check when your current fixed-rate tranches expire. If you can time your $60,000 top-up to coincide with a existing fixed-term maturity date, you will avoid costly break fees.
  2. Inquire with your current bank first: Request a mortgage top-up for $60,000 structured either as a separate fixed sub-account (e.g., fixed for 1 to 2 years to match market lows) or placed on a revolving credit facility if you plan to pay it down aggressively. Ask explicitly: "Do you have any green or renovation-specific top-up rates we can apply to this?"
  3. Shorten the term for the new money: Do not automatically stretch the $60,000 across your remaining 25-to-30-year mortgage term. Ask your bank to isolate the $60,000 on a shorter amortization schedule (e.g., 5 to 10 years) so that the higher repayments force you to clear the renovation debt quickly, drastically reducing total interest paid.
  4. Compare against a broker: If your current bank is uncooperative or your fixed terms have a long time to run, consult a New Zealand mortgage broker. They can cross-compare whether a bank-switch cashback offsets any break fees to bring your net borrowing cost down.

Are you looking to tie this $60,000 into an upcoming mortgage renewal date, or are you looking to draw down the funds immediately?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for the extra borrowing, and why?

To keep the total cost as low as possible for a $60,000 renovation, your current mortgage lender is almost always the best option.

Borrowing extra money by increasing your existing mortgage (a mortgage top-up) or restructuring your loan allows you to access standard residential mortgage interest rates (roughly 4.75% to 6.5%). This is vastly cheaper than taking out a standalone personal loan or specialized renovation loan, where unsecured or semi-secured rates can easily range from 7% to upwards of 14% (or higher for unsecured personal finance). Best Home Renovation Loans - September 2026 - MoneyHub NZHome Renovation Loan Calculator - MoneyHub NZCurrent mortgage interest rates in NZ [2026] - Opes Partners


Why Your Current Lender is the Most Cost-Effective

  • Lower Interest Rates: Mortgage rates are significantly lower than personal loan rates. [MoneyHub NZ]

  • Avoid Extra Fees: Staying with your current bank avoids application, establishment, and legal fees associated with refinancing or discharging a mortgage to move to a new bank.

  • Streamlined Process: Because they already hold the security over your property and know your payment history, approving a $60,000 top-up (provided you have sufficient equity, usually at least 20%) requires less paperwork. You can review current home loan offerings via resources like Interest.co.nz or Opes Partners.

Alternative Lenders to Consider (Only if your current lender says no)

If your current bank declines the top-up or offers an uncompetitive floating/fixed rate, you can shop around the major New Zealand registered banks and tier-one institutions:

  • Kiwibank / TSB / The Co-operative Bank: These institutions frequently feature some of the most competitive special fixed-term or floating mortgage rates in the market.

  • The Major Australian-Owned Banks (ANZ, ASB, BNZ, Westpac): While their standard rates are competitive and closely matched, they occasionally offer cash contributions or refixing incentives if you bring your entire mortgage over—though switching costs (legal fees and discharge fees) may wipe out the savings on a smaller $60,000 sum. You can check comparative packages on MoneyHub NZ.

Strategies to Keep the Cost Even Lower

  1. Match the Term or Split it: You can fix the $60,000 portion on a shorter term or use a revolving credit/offset facility if you plan to pay it off aggressively over 2 to 5 years, avoiding 30 years of compounding interest on renovation costs.
  2. Watch for Low Equity Margins: Ensure your total borrowing doesn't push your home equity below 20%, otherwise, your bank may apply a low equity margin (LEM) surcharge to your interest rate.

If you'd like to narrow this down further, tell me:

  • Which bank holds your current mortgage?
  • Roughly how much equity do you have in the property?

I can give you a better idea of how your current provider typically handles top-ups.

Ask anything

Captured 11 October 2026

AI Overviews · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is keeping the total cost as low as possible. Which lenders would you recommend for the extra borrowing, and why?

AI Overview

To keep your total borrowing costs as low as possible for a $60,000 renovation, your best strategy is to avoid personal loans (which charge 7% to 16%+) and instead top up your existing home loan. A mortgage top-up secures the debt against your house, giving you access to much lower home loan interest rates (currently around 4.39% to 5.0% for competitive fixed terms). Home Renovation Loan Calculator - MoneyHub NZHome Improvement Loans NZ: Compare Your OptionsCurrent mortgage interest rates in NZ [2026] - Opes PartnersCompare the latest NZ mortgage rates online | mortgages.co.nz

Your choice of lender depends entirely on what you are renovating and whether you want to move your entire mortgage.


Strategy 1: Check if you qualify for "Green" or "Sustainable" Loans (Lowest Cost)

If a portion of your $60,000 renovation involves energy efficiency (e.g., insulation, double glazing, heat pumps, or solar panels), you should immediately talk to your current bank. Most New Zealand major banks offer highly subsidised top-ups for these specific purposes:

Lender Product Interest Rate Max Limit Term Why It Minimises Cost
Westpac Greater Choices 0% p.a. $50,000 5 years Completely interest-free borrowing up to the limit.
ANZ Good Energy Loan 1% p.a. fixed $80,000 3 years Negligible interest cost; covers the full $60,000 if eligible.
ASB Better Homes 1% p.a. fixed $80,000 3 years Massively undercuts standard fixed mortgage rates.
BNZ Better Future 1% p.a. fixed $80,000 3 years Low interest, though carries a $100 top-up fee.

Note: If your renovation is entirely structural or cosmetic (like a new kitchen or bathroom extension), you will not qualify for these green rates and must look at standard mortgage rates.


Strategy 2: Top up with your Current Mortgage Provider

If you do not qualify for a green loan, your current lender is usually the most cost-effective starting point. While another bank might have a slightly lower advertised rate, switching your entire mortgage to a new bank just to borrow an extra $60,000 usually triggers legal fees, valuation costs, and potential early repayment break fees on your existing fixed terms.

Ask your current bank for a standard home loan top-up. You will need to show that you have at least 20% equity remaining in your home after adding the $60,000 and pass their income stress tests (currently calculated at "test rates" around 7%).


Strategy 3: Refinance to a New Lender (If your current fixed term is ending)

If your main mortgage is coming off a fixed term soon, you can look at migrating the whole loan to a competitor to get the lowest standard rates.

  • Westpac & Kiwibank: Leading the market for shorter fixed terms, offering 6-month to 1-year rates between 4.75% and 4.95%. Current mortgage interest rates in NZ [2026] - Opes Partners

  • The Co-operative Bank: If you prefer flexibility, they offer the market's lowest floating/revolving credit rate at 5.69%. A revolving credit facility allows you to only pay interest on the money as you actually spend it on the renovations.

  • Cashback Incentives: Switching banks for a larger combined loan amount can net you a cash-back bonus (often 0.7% to 1% of the total loan value), which can easily absorb the legal costs of moving and help pay for the renovation itself.


⚠️ The Golden Rule to Keep Total Cost Low

To genuinely minimise the cost, do not stretch the $60,000 repayment over a standard 25- or 30-year mortgage term. Even at a low 4.8% interest rate, paying $60,000 off over 30 years means you will pay thousands more in total interest than if you chose a shorter repayment lifespan.

The Fix: Ask your bank to set up the $60,000 top-up as a separate loan tranche carved out with a short repayment term (e.g., 3 to 5 years). This gives you the low interest rate of a mortgage, but the rapid payoff schedule of a personal loan.


To help narrow down the absolute cheapest route, could you tell me:

  • What types of upgrades are included in the renovation? (e.g., insulation/heating vs. structural/kitchen?)

  • Which bank holds your current mortgage , and are you locked into a fixed term with them right now?

  • Roughly how much equity do you have in the home?

Ask anything

Captured 11 October 2026