Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is being able to pay extra or change our repayments when we need to. Which lenders would you recommend for the extra borrowing, and why?

For a NZ$60,000 renovation loan on top of your existing home mortgage, I’d prioritise repayment flexibility over simply finding the lowest advertised interest rate.

The key is to choose a lender and loan structure that lets you pay the loan off faster when you have spare cash, reduce repayments if your circumstances change, and avoid unnecessary break fees when you want to make adjustments.

In New Zealand, you may not need to move your entire mortgage to a new bank. Your existing lender could offer the simplest solution by adding a separate renovation loan to your current home loan.

The three loan features that matter most

  • Extra repayments: Can you make lump-sum payments or increase regular repayments without a penalty?
  • Repayment changes: Can you adjust your payment amount or frequency, and how often?
  • Access to spare cash: Would a revolving-credit facility or offset mortgage suit you, or would a standard loan be simpler and cheaper?

A floating-rate or revolving-credit portion often offers more flexibility than a fixed-rate loan. Fixed rates can still be useful for budgeting, but extra repayments may be limited or subject to conditions.

My recommended lenders

These are the lenders I would shortlist based on their published loan features, not a claim that one will offer you the cheapest rate or approve your application.

1. ASB

Best for repayment flexibility

ASB's floating-rate home loan lets you make extra repayments without early repayment adjustment costs. Its Orbit revolving-credit loan also lets you repay and redraw money within your approved limit. You can manage repayment settings through ASB Home Central. Floating mortgage & home loans - View rates onlineRevolving mortgage - Giving you flexibilityASB Home Central

Why I'd shortlist it: Good if you want to pay extra whenever you can and adjust your repayments without being locked into a fixed-rate structure.

Watch out: Orbit requires disciplined budgeting, and floating interest rates can rise.

ASB floating home loan · ASB Orbit

2. Kiwibank

Best for irregular income or renovation spending

Kiwibank's revolving-credit home loan lets you draw funds as needed up to your credit limit, with no fixed repayment terms. Its variable-rate loan allows extra repayments whenever you like, while its offset loan can reduce interest using money in linked accounts. Revolving home loan | Home loansVariable rate home loan | Home loansOffset home loan | Home loans

Why I'd shortlist it: Especially useful if renovation bills arrive in stages, you receive bonuses, or you want to direct spare cash into the loan.

Watch out: Revolving credit requires discipline; a flexible credit limit isn't the same as a plan to repay the debt.

Kiwibank revolving-credit loan · Kiwibank variable-rate loan

3. BNZ

BNZ allows home-loan top-ups on either fixed or floating rates. Its floating-rate option allows additional lump-sum repayments and changes to repayment amounts. It also permits repayment increases on most fixed and floating loans, although fixed-rate early repayment charges can apply. Home loan top-upsManage your home loan

Why I'd shortlist it: A strong option if you want a distinct $60,000 renovation loan alongside your existing mortgage, with the flexibility to make extra payments.

Watch out: Ask exactly how often repayments can be changed and whether any administrative conditions apply.

BNZ top-ups · BNZ loan management

4. Westpac

Westpac's Choices Floating with Offset loan allows lump-sum payments, higher repayments, and reductions in regular repayments down to the required minimum. It also supports redraw within the approved limit and can be split with a fixed-rate loan. Choices Offset Floating home loanFinance your project

Why I'd shortlist it: Particularly attractive if you want the option to pay extra now but lower your repayments later, or if you have savings that could offset mortgage interest.

Watch out: Check the floating interest rate, account costs and whether offsetting would save you enough to justify the structure.

Westpac Choices Floating with Offset

5. ANZ

ANZ offers floating and flexible home-loan options. Its Flexible Home Loan allows you to pay money in and redraw it within your limit, without set regular repayments, although a monthly fee and generally higher interest rate apply. Its standard floating loan also allows extra repayments. Flexible MortgagePay off your home loan faster

Why I'd shortlist it: Worth considering if you're already an ANZ customer or want a highly flexible portion for your renovation.

Watch out: ANZ's advertised Reno Loan is capped at $50,000, so it won't cover your full $60,000 requirement on its own. Ask about a standard top-up or a combination of loan types. Top up your ANZ Home Loan

ANZ top-ups · ANZ Flexible Home Loan

How I'd structure your $60,000 renovation borrowing

Rather than automatically putting the whole amount on a floating rate, I'd ask your current bank to price these two options.

Option A — Separate floating-rate loan

My starting recommendation

Borrow $60,000 in a separate floating-rate mortgage account with regular principal-and-interest repayments.

  • Make additional payments whenever you have spare money.
  • Adjust your regular repayments subject to the lender's rules.
  • Keep the renovation debt separate from your existing mortgage, so you can track and repay it faster.

Option B — Revolving credit

Use a revolving-credit facility if you need to draw renovation funds in stages or want to pay money in and redraw it later.

  • Interest is generally charged on the amount actually borrowed.
  • Income and spare cash can reduce the outstanding balance and interest.
  • You need a clear repayment plan, because the facility may not have a fixed repayment schedule.

If your income is predictable and you mainly want to make occasional extra payments, Option A is likely the simpler choice. If your income varies or your renovation costs are uncertain, Option B could be more useful. The lenders' published features support these distinctions. Floating mortgage & home loans - View rates onlineRevolving mortgage - Giving you flexibilityRevolving home loan | Home loans

What to ask each lender

Before committing, get written answers to these questions:

  1. Can we increase and decrease our regular repayments at any time, and what is the minimum repayment?
  2. Can we make unlimited lump-sum repayments without early repayment charges?
  3. Is there a fee to establish the top-up, change the loan structure, or maintain the account?
  4. Can we borrow the $60,000 as a separate loan without refinancing our existing mortgage?
  5. Can we choose a shorter repayment term for the renovation portion?

Also check your available home equity, affordability, and whether breaking or changing any existing fixed-rate lending would incur a charge.

My final shortlist

I'd approach the banks in this order:

  1. Your current lender first — compare the cost and convenience of a top-up against refinancing elsewhere.
  2. ASB and Kiwibank — particularly if repayment flexibility and access to funds are your top priorities.
  3. BNZ and Westpac — strong alternatives for a separate renovation loan with flexible repayment features.
  4. ANZ — worth including if you're already a customer or want to explore its flexible loan structure.

This is a shortlist based on flexibility, not a ranking of the lowest interest rates. The best deal will depend on your existing mortgage, equity, and the actual rate and fees offered to you.

One question that would help me narrow this down

Which bank is your existing mortgage with?

That would let me focus on the most relevant top-up options first, and whether switching banks is likely to be worth investigating.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is being able to pay extra or change our repayments when we need to. Which lenders would you recommend for the extra borrowing, and why?

When borrowing an additional $60,000 for home renovations in New Zealand while prioritizing flexible repayments (such as making extra payments or changing your repayments when needed), your primary focus should be on how the extra borrowing is structured.

Rather than picking a lender based solely on brand name, matching your borrowing strategy to the right loan structure across New Zealand's major lenders (such as ANZ, ASB, BNZ, Westpac, KiwiBank, or regional providers) is what delivers true repayment flexibility.


How to Structure $60,000 for Maximum Flexibility

To achieve the ability to pay extra or alter repayments without facing rigid constraints or early repayment adjustment (ERA) penalties, consider these three structural options commonly offered by New Zealand lenders:

  1. A Separate Floating / Variable Top-Up Loan

    • How it works: The $60,000 is drawn as a standalone sub-account attached to your main mortgage, set on a floating (variable) interest rate.
    • Why it fits: Floating loans in New Zealand allow you to make lump-sum payments or increase your regular repayments at any time without penalty. You can also restructure or pay it off entirely whenever you choose.
    • The Trade-off: Floating interest rates are typically higher than fixed rates, meaning your initial interest costs on that $60,000 will be higher.
  2. A Revolving Credit Facility (Line of Credit)

    • How it works: Your renovation borrowing operates like a large overdraft or credit line linked to a transaction account (e.g., ASB Orbit, ANZ Flexible Home Loan, BNZ TotalMoney).
    • Why it fits: There are generally no fixed principal repayments required month-to-month, provided you stay within your $60,000 limit. Every dollar of income you route into the account automatically lowers your daily interest calculation, and you can redraw funds instantly if renovation costs fluctuate.
    • The Trade-off: Requires strict financial discipline, as there is no mandatory monthly principal payment forcing you to clear the debt. It also usually carries a floating variable rate and a small monthly account fee.
  3. A Fixed-Rate Loan with a "Redraw" or High Overpayment Allowance

    • How it works: Fixing a portion of the $60,000 to secure a lower interest rate, while utilizing a lender that permits generous extra payments or features a formal redraw facility (allowing you to pull extra cash back out if an unexpected renovation bill pops up).
    • Why it fits: Gives you the interest-rate protection of a fixed term while still offering room to pay down extra principal faster.
    • The Trade-off: Most major NZ banks cap free extra payments on fixed terms (e.g., allowing up to 5% or 20% of the initial fixed amount per year) before calculating potential break fees, and redraws on fixed loans can sometimes require manual application or formal approval.

What Matters Most When Choosing a Lender

When evaluating which New Zealand lender to approach for your $60,000 top-up, look past headline advertising and interrogate their specific product rules:

  • Partial Prepayment Limits on Fixed Portions: If you want stability paired with extra payments, check each bank's policy on unpenalized extra payments for fixed terms.
  • Account and Facility Fees: Revolving credit or flexible options often carry monthly administrative fees (ranging from $10 to $15 monthly), which you should weigh against your expected interest savings.
  • App and Online Banking Usability: Because flexibility means wanting to shift money, alter automated payments, or redraw funds dynamically, having a streamlined digital app (such as ASB FastNet, ANZ goMoney, etc.) makes self-managing the renovation funds seamless.
  • Existing Lender vs. Refinancing: Keeping the $60,000 top-up with your current mortgage lender is usually the easiest and cheapest route because it avoids discharge fees, legal fees, and valuation costs associated with switching banks. However, if your current bank restricts your structural choices, a broker can help evaluate if a cash contribution from a competing bank outweighs switching costs.

Actionable Next Steps

  1. Calculate your equity: Ensure you have at least 20% equity remaining in your home once the $60,000 is added, as this keeps you clear of low-equity margins (LEM).
  2. Review your cash flow discipline: Decide whether you prefer a revolving credit facility (maximum freedom, requires high self-control) or a floating top-up (allows heavy over-payments but keeps a structured minimum footprint).
  3. Contact your current bank or a registered New Zealand mortgage adviser: Request a formal home loan top-up quote specifying a flexible or floating sub-account structure for your renovation costs.

Would you like to explore how structuring a $60,000 floating portion alongside your existing fixed mortgage impacts your estimated monthly repayments?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is being able to pay extra or change our repayments when we need to. Which lenders would you recommend for the extra borrowing, and why?

When you want to borrow extra funds for home renovations and prioritize maximum repayment flexibility (such as making extra payments or altering your payments at zero cost), how you structure the $60,000 top-up matters more than just picking a single brand name.

To get the exact flexibility you need, the additional $60,000 should generally be placed on a floating/variable rate or a revolving credit / offset facility rather than locking it into a fixed term. Fixed-rate top-ups carry strict caps on extra principal payments and can slug you with break fees if you change things midway.

Top Lenders for Flexibility in New Zealand

Major New Zealand mortgage providers all offer the mechanisms required for this, but certain institutions stand out for everyday digital convenience and product structures:

  • Kiwibank: Highly regarded for flexibility (frequently winning industry accolades via Canstar Home Loans). They offer distinct floating and flexible options like their Offset or Flexi products, which function like an overdraft tied to your everyday accounts, allowing you to deposit and redraw your $60,000 renovation pool as invoices clear without penalty.

  • ASB: Excellent digital integration. If you already hold your primary mortgage with ASB, applying for a ASB Home Loan Top Up can often be managed seamlessly through their mobile app. Putting the top-up on a floating rate allows unlimited extra lump-sum payments without fees.

  • Westpac: Known for accommodating structural changes. Their floating options and Greater Choices framework allow you to adjust your repayment amounts up or down easily via digital banking if your renovation cash flow fluctuates.

  • TSB or The Co-operative Bank: If you prefer locally owned or customer-focused cooperative banking models that consistently score high in customer satisfaction surveys, these regional/national alternatives offer competitive top-up structures with personalized servicing on loan adjustments.

A Quick Check on Special Reno Incentives

Before committing your structure, check if your renovation touches eco-friendly or energy-efficient upgrades (like double glazing, insulation, or solar). Major lenders like ANZ Good Energy Home Loan, ASB Better Homes Top Up, and Westpac Greater Choices offer specialized low-fixed or 0% interest top-up tiers for specific sustainable additions. However, because those specific green tiers are usually fixed for a short term (e.g., 3 years), you'd want to weigh the lower interest cost against your absolute need to freely alter or hammer down the principal at a moment's notice.

To help narrow down the ideal lender or structure, let me know:

  • Who your current mortgage is with (staying with them avoids discharge/solicitor fees)
  • What kind of renovations you are planning (standard cosmetic vs. eco/energy efficient)
  • Whether you prefer a pure floating loan or a revolving credit / offset account

I can help you evaluate whether staying put or shopping around makes the most sense.

Ask anything

Captured 11 October 2026

AI Overviews · National

We have a mortgage on our home and want to borrow about $60,000 for renovations. What matters most to us is being able to pay extra or change our repayments when we need to. Which lenders would you recommend for the extra borrowing, and why?

AI Overview

For a $60,000 renovation top-up where full repayment flexibility is your highest priority, the most strategic approach is to structure the new borrowing on a variable (floating) or revolving credit facility.

In New Zealand, all major lenders allow you to pay extra or change your repayments at any time on variable loans without incurring early repayment charges. However, how they deliver this flexibility differs.

Because you already have a mortgage, your primary option will be to top up with your current lender. Splitting lenders across one residential property is generally not permitted unless you refinance the entire mortgage.


Recommended Loan Types & Lender Features

Depending on who your existing mortgage is with, you should look at the following specific structures to maximize your flexibility:

1. Revolving Credit Facility (Best for Ultimate Control)

This functions like a giant overdraft against your home equity. Your $60,000 limit is combined with an everyday account. Your income lowers the balance (saving you daily interest), and you can redraw up to your limit whenever you need to pay contractors.

  • BNZ (Rapid Repay): Calculates interest daily based on your current balance. This is ideal if you are managing renovation cash flow in stages.

  • ASB (Orbit): Features a $0 monthly base fee and completely open redraw and repayment parameters.

  • Westpac (Choices Everyday): Allows you to choose between a "reducing limit" (forces you to pay it down over time) or a non-reducing limit for maximum flexibility.

2. Standard Floating / Variable Top-Up

If you prefer to keep your renovation costs entirely separate from your everyday banking, a standard floating top-up provides a clean, standalone loan item.

  • All Major Banks (ANZ, ASB, Westpac, BNZ): Allow unlimited extra payments and lump-sum contributions on their standard floating products without penalty. You can adjust your regular repayment amount up or down through their mobile apps or online banking portals.

Hidden Costs & Key Considerations

  • Interest Rate Premium: Floating and revolving credit rates sit significantly higher than fixed terms (typically around 6.29% to 6.49% p.a. depending on the bank). If you end up keeping the loan for a long time without making massive extra repayments, it will cost you more in interest than a fixed rate.

  • The 20% Equity Rule: To get the best advertised floating rates and smooth top-up approvals, you will generally need to maintain at least 20% equity in your home after the extra $60,000 is added.

  • Eco-Renovation Loophole: If any part of your $60,000 renovation includes energy-efficient upgrades (like insulation, heat pumps, double glazing, or solar), check if your bank offers an eco-loan. For example, Westpac’s Greater Choices offers up to $50,000 at 0% interest for 5 years , and BNZ’s Better Future offers up to $80,000 at 1% p.a. for 3 years. Both still allow you to clear the balance early without penalty.


To help give you more specific advice on whether a top-up or a full refinance makes sense, could you tell me:

  • Who is your current mortgage lender?

  • Are your existing loan segments fixed or floating , and when do they expire?

  • Do the renovations include any energy-efficient or eco-friendly upgrades?

Ask anything

Captured 11 October 2026