Evidence · Home lending

The questions and original answers

Explore every question and captured response in the home-lending study, including answers asked nationally and from four cities.

questions
193
captured answers
1,094
AI platforms
4
collected
11 October 2026

01

Every question, with its answers

Each question was written as a voter would ask it and went to all four assistants. Some were also asked from a town. Open a question to read every answer to it in full.

Showing 20 of 193 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Question catalogue

    questions.csv

    One row per question.

    Question ID, borrower, exact question, group and collected answers

  • Answers

    answers.csv

    One row per answer, with its full text.

    Answer ID, question ID, borrower, assistant, city, words, coded recommendations, showed a link and full text

  • Sources by answer

    sources.csv

    One row for each website recorded as a source of an answer.

    Answer ID, question ID, assistant, city, website and publisher type

  • Checks against official sources

    checks.csv

    One row per statement checked.

    Check, answer ID, assistant, what the answer said, verdict, what the source says, source and date

  • Recommendation coding

    recommendation-coding.csv

    One row per coded national loan-choice or support answer.

    Answer ID, question ID, borrower, assistant, question group, recommended lenders and supporting passages

  • Platform comparisons

    platform-recommendation-counts.csv

    One row per platform, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

  • City comparisons

    city-recommendation-counts.csv

    One row per city, lender and question group.

    Matched panel, recommended answers, denominator and supporting answer IDs

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · National

We added about $60,000 to our mortgage for renovations and want to pay that part off faster. Our bank hasn't been much help working out how. Are there banks that are better at helping you pay down extra borrowing?

Yes. In New Zealand, some banks are better suited than others to helping you pay off an extra $60,000 of mortgage borrowing faster. The key, though, isn't necessarily switching banks — it's finding a mortgage structure that lets you target the renovation debt separately, make extra repayments efficiently, and reduce the interest you pay without creating unnecessary fees or restrictions.

If your current bank hasn't helped you work through the options, I'd compare how a few other banks structure their home loans and how clearly they explain the trade-offs.

The three mortgage options worth looking at

1. A separate loan split

You keep your main mortgage as it is and put the $60,000 renovation portion into its own loan account. You can then choose a repayment plan specifically designed to clear that portion sooner.

Best for: knowing exactly how quickly you're paying off the renovation costs.

2. A floating or flexible loan

You put some or all of the renovation debt on a floating rate, which generally allows extra repayments at any time without fixed-rate break fees. The trade-off is that floating rates are often higher than fixed rates.

Best for: people who can consistently pay more than the minimum, or who receive irregular lump sums.

3. An offset or revolving-credit mortgage

Your savings, or cash held in an eligible linked account, can reduce the balance on which interest is charged. A revolving-credit facility can also provide flexibility to pay the balance down and redraw funds, subject to the facility's limits.

Best for: households with savings, a cash buffer, or enough income discipline to keep the balance trending down.

One important detail: if the $60,000 is currently bundled into a fixed-rate mortgage, you generally can't just start making unlimited extra repayments on that portion without checking your bank's rules. A separate loan split may make it easier to choose a suitable structure when the fixed term ends.

Which NZ banks would I compare first?

Based on the loan features they publicly offer, I'd start with these four. This is a comparison of their mortgage options, not a claim that one bank has universally better customer service.

1. Kiwibank

A good first comparison if you want a mortgage split between fixed and flexible borrowing. It offers fixed, variable, revolving-credit and offset loans, and explains how to combine them. Its fixed loans generally allow extra repayments up to 5% of the starting balance per year without a break cost, subject to terms. Structuring your home loan | Home loansFixed rate home loan | Home loans

See: Kiwibank loan structures

2. BNZ

Worth comparing if you have savings or want to direct surplus cash towards the renovation debt. Its TotalMoney offset mortgage links eligible transaction accounts to your loan, reducing the balance charged interest. It also offers floating and revolving-credit options. TotalMoney home loans - Offset mortgagesHome loan types

See: BNZ TotalMoney

3. Westpac

Particularly relevant if you want the main mortgage fixed while paying down a smaller floating portion as quickly as possible. Westpac explicitly describes splitting a home loan to combine fixed-rate certainty with the freedom to repay the floating portion without prepayment costs. Split home loan

See: Westpac split home loans

4. ANZ

Worth considering if you want structured guidance. ANZ offers Home Loan Coaches and explains fixed, floating and flexible loan options, including the limits on extra repayments during a fixed term. Getting your home loan structure rightSix ways to reduce mortgage interest costs

See: ANZ loan structuring

What I'd actually do with your $60,000

I'd ask each bank to model a separate $60,000 loan portion with a specific repayment target, while leaving the rest of your mortgage structured to suit your household.

For illustration, if the $60,000 were repaid as a separate principal-and-interest loan at an assumed 6% annual interest rate:

Repayment target Approx. monthly repayment
3 years $1,825
5 years $1,160
7 years $877

Illustrative estimates only, assuming a constant 6% rate and monthly repayments. Actual rates, fees and repayment requirements will differ.

The crucial question for the bank is: Can you put the renovation borrowing into its own account and make extra repayments against that portion without disturbing your main mortgage?

You may not need to change banks to do this. Your current bank might be able to restructure the borrowing, particularly when a fixed-rate period ends. If it cannot offer a suitable structure, comparing refinancing offers makes sense.

The questions I'd put to each bank

Ask them to answer these in writing, so you can compare like for like:

  • Can you separate the $60,000 renovation borrowing from the rest of our mortgage?
  • What would the interest rate and fees be if that portion were fixed, floating, offset or revolving credit?
  • How much extra could we repay each year without incurring a break fee?
  • Can you show us how long it would take to clear the $60,000 if we paid an extra $300, $500 or $1,000 a month?
  • If we switched banks, what cashback, legal costs, discharge fees or fixed-rate break costs would apply?

You could also speak to a mortgage adviser who compares multiple lenders. Ask whether they can assess the whole mortgage structure, not just find you a lower headline interest rate.

Can I narrow this down for you?

There are two details that would make a real difference to which bank and loan type I'd favour.

  1. Is your current mortgage fixed or floating? And, if fixed, when does the fixed term end?

  2. How aggressively do you want to pay off the $60,000? For example, within 3 years, 5 years, or simply as fast as you comfortably can.

With those two answers, I can help narrow the options to the most suitable NZ banks and loan structures for your situation, rather than just giving you a generic list.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · National

We added about $60,000 to our mortgage for renovations and want to pay that part off faster. Our bank hasn't been much help working out how. Are there banks that are better at helping you pay down extra borrowing?

Adding $60,000 for renovations is a great way to add value to your property, but wrapping that debt into a standard, long-term mortgage table loan can mean paying it off over 25 to 30 years, drastically inflating the overall interest cost.

In New Zealand, major registered banks (such as ANZ, ASB, BNZ, Kiwibank, and Westpac) generally offer the same underlying financial products. However, they vary significantly in how flexibly their mobile apps and loan structures allow you to manage, isolate, and aggressively pay down that specific portion.


Why Your Bank Might Feel Unhelpful

When you request a top-up, many standard bank setups automatically merge the $60,000 into your main mortgage structure or place it on a standard fixed term matching your existing expiry date. If it gets absorbed into a long-term fixed portion with minimal visibility, it becomes psychologically and mechanically difficult to target specifically.

To pay down extra borrowing fast, the secret isn't necessarily a "magic" bank—it is loan structuring.


Structural Options to Target Your $60,000 Renovation Debt

Instead of treating the top-up as one amorphous blob, you can request specific structural options from your lender (or explore other banks if yours refuses to cooperate):

1. The "Loan Split" (Tranche) on a Shorter Fixed Term

  • How it works: Ask your bank to isolate the $60,000 as a completely separate "loan split" or sub-account under your main mortgage.
  • The payoff strategy: Rather than fixing it for 3 to 5 years alongside your main mortgage, place the $60,000 on a 1-year fixed rate (or floating) with a compressed amortization schedule. For instance, ask to calculate the minimum payments for that specific $60,000 tranche over a 5-year repayment timeline rather than 25 years. This forces a much higher baseline payment, clearing the debt in a fraction of the time.

2. A Floating, Revolving Credit, or Offset Split

  • How it works: Put the $60,000 onto a floating rate, a revolving credit facility, or link it to an offset account.
  • The payoff strategy:
    • Revolving Credit / Offset: Every dollar of savings or spare income you direct into this facility immediately reduces the daily balance upon which interest is calculated.
    • Floating: Floating rates allow you to make unlimited lump-sum payments or drastically increase your fortnightly/monthly automatic payments without incurring any bank break fees.

How Different NZ Banks Approach Flexibility

While all major New Zealand banks provide splits, revolving credit, and offset facilities, their digital tools and customer service responsiveness differ:

  • Kiwibank & ASB: Generally praised for user-friendly digital banking interfaces that make setting up multiple loan splits, offset accounts, and tracking individual sub-accounts relatively transparent for day-to-day management.
  • ANZ & Westpac: Offer robust structuring capabilities (often called "Choices" or flexible packages), but frontline branch staff can sometimes default to standard 30-year table loans unless you explicitly demand a granular split structure.
  • Non-Bank Lenders / Mortgage Advisers: If your current bank’s mobile app or lending managers are uncooperative or rigid, a registered independent mortgage adviser (broker) in New Zealand can be immensely helpful. They don’t charge you a fee (they are paid commission by the lender) and can negotiate structural splits or help you refinance the whole package to a bank that accommodates aggressive debt-reduction strategies natively.

Recommended Action Plan

  1. Request a Loan Restructure: Contact your bank (or a mortgage adviser) and explicitly state: "I want to separate the $60,000 renovation top-up into an independent loan split/tranche rather than merging it into our main mortgage."
  2. Compress the Term: Ask them to calculate the minimum repayments on that specific $60,000 tranche over a 5-year term (or a timeline you can aggressively handle) instead of matching your remaining 20+ year mortgage term.
  3. Check for Redraw/Floating Flexibility: Ensure that whatever split you choose allows you to make unpenalized extra lump-sum payments whenever you have spare cash.

Are you currently locked into a fixed-rate term with your bank for your main mortgage, or are parts of your home loan coming up for renewal soon?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

Google AI Mode · National

We added about $60,000 to our mortgage for renovations and want to pay that part off faster. Our bank hasn't been much help working out how. Are there banks that are better at helping you pay down extra borrowing?

In New Zealand , major banks don't necessarily differ drastically in their underlying financial mechanics, but they do vary significantly in how well their loan structuring tools and mobile banking apps help you visualize and execute accelerated paydowns.

To tackle a specific $60,000 chunk of renovation debt faster, the key is not a magical low-rate product, but rather loan splitting and specific account types that let you target that portion without breaking your entire existing mortgage.

Structural Tools That Accelerate Paydowns

  • Splitting the Loan (Tranches): Most major NZ banks (ANZ, ASB, BNZ, Westpac, and Kiwibank) allow you to split your mortgage into different portions. You can keep your main mortgage on a secure fixed rate, and place the $60,000 renovation portion on a separate floating rate , revolving credit , or offset facility.

  • Offset Mortgages: These link your everyday transaction and savings accounts directly to that specific loan tranche. Instead of earning taxable interest on your savings, your cash balance "offsets" the principal balance of the $60,000 daily, meaning you pay zero interest on that amount of cash without having to actively transfer lump sums. Providers like Kiwibank Offset Mortgages and BNZ TotalMoney are widely reviewed for having robust multi-account linking structures.

  • Revolving Credit Facilities: This operates like a giant overdraft on the $60,000 limit. Your income goes straight into it, reducing the daily balance before you spend it. It requires strict discipline, as having a $60,000 limit accessible via your everyday card can tempt you to spend the available credit back up.

  • Fixed-Rate Overpayment Allowances: If you choose to keep the $60,000 on a fixed term to protect against rate movements, look at banks with generous extra-payment tolerances. For instance, some banks allow you to increase your regular scheduled payments by up to 20% or make lump-sum contributions up to a specific dollar threshold annually without incurring early repayment adjustments. You can review independent comparisons of these mechanics via Sorted NZ.

Why Your Bank Might Feel Unhelpful

Standard customer service tiers at retail bank branches are often geared toward routine lending applications rather than bespoke debt-reduction strategies. If your current bank is uncommunicative, you can request to speak directly with a mobile mortgage manager or a dedicated home loan specialist who can explicitly re-structure your account setup into a distinct sub-account for the renovations. Alternatively, using an independent registered financial adviser (mortgage broker) costs you nothing (as they are usually paid commission by the lender) and they can force the issue or help you shop your whole mortgage to a bank with a better digital dashboard for tracking extra payments.

If you're open to sharing, tell me:

  • Is your current $60,000 borrowing currently fixed or floating?
  • Which bank are you currently with?

I can help you figure out the best specific structure or conversation strategy to use with them.

Ask anything

Captured 11 October 2026

AI Overviews · National

We added about $60,000 to our mortgage for renovations and want to pay that part off faster. Our bank hasn't been much help working out how. Are there banks that are better at helping you pay down extra borrowing?

AI Overview

No single bank in New Zealand is universally "better" at helping you pay off debt, as all major banks offer the exact same financial structures to do this. The issue is likely that your bank's front-line customer service hasn't explained the mechanical tools available to structure this extra $60,000.

To pay down this renovation debt faster and bypass the bank's lack of guidance, you do not necessarily need to switch banks. Instead, you need to change how that specific $60,000 tranche of your mortgage is structured.


Compare 3 Strategies to Structure and Pay Off Your $60,000

When dealing with a New Zealand bank, you should split your mortgage into different "tranches" (pieces). Here are the three best options for structuring your $60,000 renovation loan to pay it off aggressively.

Strategy How It Works Best For Potential Downside
1. The Split Fixed Tranche Isolate the $60,000 onto its own short-term fixed interest rate (e.g., 1 or 2 years) but manually select a higher, aggressive principal repayment amount or a very short loan term (e.g., a 3-year term instead of 30 years). Complete certainty over exactly when the $60,000 will be gone. Locked into higher payments; making extra lump-sums above your bank's yearly cap (usually 5% to 20%) can trigger break fees.
2. The Revolving Credit Facility Keep the $60,000 on a variable/floating rate structured as a giant overdraft. Your income goes straight into this account to keep the daily balance—and interest costs—as low as possible. People with fluctuating income, bonuses, or disciplined savers who won't spend the available credit. Requires strict budget discipline. If you spend back up to the limit, you aren't actually paying it off.
3. The Offset Mortgage Keep the $60,000 on a floating rate , but link it directly to your everyday savings and check accounts. You only pay interest on the difference (e.g., if you have $15,000 in savings, you only pay interest on $45,000). Homeowners with chunks of cash or emergency funds sitting in separate accounts. Floating interest rates are higher than fixed rates, so your savings must be substantial enough to outweigh the higher rate.

Step-by-Step Action Plan to Force Your Bank's Hand

If your bank is being unhelpful, it is usually because general customer service lines handle basic inquiries. Use this step-by-step sequence to get the structural changes you want:

  1. Calculate your maximum extra payment capacity: Determine exactly how much extra money you can comfortably afford to throw at this $60,000 every fortnight or month.

  2. Request a specialized callback: Do not go through general phone banking. Log into your online banking app and send a secure help message asking to speak specifically with a Home Loan Specialist or Mortgage Retention Agent.

  3. Use explicit structural terms: When they call, do not ask "how can I pay this faster?" Instead, state your exact goal: "I want to isolate my recent $60,000 renovation top-up into its own separate tranche. I want to look at either putting it on an Offset structure linked to our savings, or keeping it fixed but altering the repayments to clear it within [X] years. Please model the payments for both."

  4. Leverage the threat of switching: If they remain unhelpful, politely mention that you are considering speaking with a mortgage broker to refinance the entire mortgage with a competitor who offers better Offset capabilities. This almost always routes your file to the bank's retention team, who are highly trained to solve these problems.

Banks with Acclaimed Debt-Reduction Tools

If you do choose to switch banks, look into these specific offerings:

  • BNZ (TotalMoney): Renowned in NZ for its flexible offset structure, allowing you to link up to 50 different family accounts to offset the interest on your loan.

  • Kiwibank or Westpac (Choices Offset): Both offer robust offset structures that make it highly visual and simple to see how your everyday money is actively killing your mortgage interest daily.


To help narrow down the best path forward, how is that $60,000 currently sitting (floating or fixed)? Also, do you have cash savings available that could be used for offsetting?

Ask anything

Captured 11 October 2026