Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

I'm looking for house insurance in Canterbury. Which insurers should I look at?

For house insurance in Canterbury, New Zealand, I’d start by comparing AA Insurance, AMI, Tower, State, MAS and a broker who can access insurers such as NZI, Vero or Ando.

The most important thing in Canterbury is not just the annual premium. Earthquake risk, the property's land classification, any previous earthquake damage and the quality of earlier repairs can affect whether an insurer will offer cover and on what terms. Some insurers apply additional underwriting requirements to certain Canterbury properties. Home insurance forHouse Insurance Policy Details

Insurers worth comparing

  1. AA Insurance

A good starting point for a direct online quote. Its home policy includes natural-hazard cover, and its Replacement cover may pay more than the sum insured for eligible non-natural-hazard claims. Home Insurance - get a quote and buy online

Get a quote from AA Insurance

  1. AMI

Worth including in your price comparison for standard owner-occupied homes and combined house-and-contents cover. Check the applicable policy wording and Canterbury underwriting requirements.

Explore AMI home insurance

  1. Tower

Offers Standard, Plus and Premium house policies, so you can compare different cover levels. Its policies cover eligible natural-hazard damage above the government-backed NHCover limit, subject to policy terms. Compare House Insurance NZ - Quote & Buy OnlineStandard House Insurance

Compare Tower policies

  1. State

Another useful direct quote. Its comprehensive house insurance includes eligible natural-hazard damage, hidden gradual damage from internal plumbing leaks and temporary accommodation. House Insurance NZ | Get a Quote

Get a quote from State

  1. MAS

Particularly worth comparing if you want to look at full-area-replacement cover, which can pay the reasonable cost of rebuilding to the same floor area and condition, subject to policy terms and underwriting. House Insurance

Explore MAS house insurance

  1. Vero

A useful option through an insurance broker, especially if you need help comparing different policy structures. Vero offers Maxi and Flexi home cover, with different limits and levels of protection. Protect your dream home with Vero house insuranceHouse and Contents Insurance

Explore Vero cover

  1. Ando

Worth asking a broker about if you need more tailored cover, including options for retaining walls, landscaping and other property features. House

Explore Ando house insurance

What matters most when insuring a Canterbury home

Before choosing the cheapest quote, compare these five things.

  • Earthquake cover and excess: Ask specifically about the excess for earthquake damage and whether it differs from the standard excess.
  • Land and flood risk: Check what the policy covers for damage to the house versus damage to the land, retaining walls, driveways and other structures.
  • Previous earthquake damage: Disclose known damage and repairs. Ask whether engineering reports, repair records or other documents are needed.
  • Rebuilding cover: Check the sum insured, demolition and debris-removal costs, professional fees, current building-code requirements and temporary accommodation.
  • Eligibility: Get confirmation that the insurer will cover the specific property, not just Canterbury homes in general.

Natural Hazards Commission Toka Tū Ake (formerly EQC) provides the first layer of statutory natural-hazard cover for eligible insured homes, with private insurance generally covering eligible losses above its limits. The statutory cover does not mean every repair or land-related loss is covered. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeHow to get the best house and contents insurance

One extra recommendation: If you're looking at a property with a history of earthquake damage, ask a broker to approach more than one insurer. NZI's published Canterbury guidance, for example, sets additional requirements for some older homes on TC2, TC3 and Port Hills land. Home insurance for

I can narrow this down for you

The best shortlist depends on the type of house you're insuring. Which situation applies to you?

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm looking for house insurance in Canterbury. Which insurers should I look at?

When looking for house insurance in Canterbury, you’ll find that major New Zealand insurers operate in the region, but risk-based pricing and natural hazard assessments (particularly considering Canterbury's seismic history) play a significant role in quotes and availability.

The primary insurance providers and options to look at include:

1. Major Industry Groups & Household Brands

  • IAG Group Brands (AMI, State, NZI): IAG is one of the largest insurers in New Zealand. AMI and State are very common choices for homeowners across Canterbury, offering comprehensive coverage, online policy management, and structured repair benefits. NZI generally operates through brokers.
  • AA Insurance: Frequently ranks well for customer service and competitive pricing in parts of the South Island, backed by solid local brand trust.
  • Tower: Known for its digital-first quote process and risk-based pricing models. Tower offers flexible tiers of cover (Standard, Plus, and Premium) and is often noted for competitive sum-insured pricing.

2. Specialist & Independent Insurers

  • MAS (Medical Assurance Society): Highly regarded if you qualify for membership. Notably, MAS is one of the few mainstream insurers offering area replacement coverage (paying full rebuild costs even if construction inflation or material costs spike significantly), rather than strict sum-insured caps.
  • Initio: A popular online independent insurer known for providing instant, transparent quotes—even for properties that can sometimes be harder to insure.
  • FMG (Farmers Mutual Group): Particularly worth looking at if your property in Canterbury is a lifestyle block, rural-residential, or farm property, as they specialize in rural and regional risks.

Key Factors to Keep in Mind for Canterbury:

  1. Sum Insured vs. Area Replacement:
    Most insurers in New Zealand operate on a sum insured basis (where you choose a fixed maximum payout cap to rebuild your home). Given building cost inflations, ensuring your sum insured is accurate is vital. Only a few providers (like MAS) offer full area/ indemnity-style replacement. Make sure to use the insurer's online calculators or a Cordell calculator to estimate the proper rebuild figure.
  2. Natural Hazard (EQC / Natural Hazards Commission) Cover:
    All residential house insurance policies in New Zealand automatically include the government-backed Natural Hazards Commission (formerly EQC) levy and cover for natural disasters like earthquakes. However, private insurers handle the excess structures, land parameters, and overall policy terms differently.
  3. Risk-Based Pricing:
    Because Canterbury has distinct micro-zones regarding seismic history, soil types, and flood risks, insurers heavily utilize risk-based pricing. Two houses in different suburbs (e.g., flat land vs. hill suburbs) can receive very different quotes from the same provider.

Recommendation: It is best to pull quotes from at least three different providers (such as a mix of a major direct insurer like AMI or Tower, an independent like Initio, and a broker or specialist like MAS if eligible) to compare both the premiums and the policy exclusions side-by-side. Use comparison platforms like Quashed or Glimp, or go directly to the insurer websites to check live rates for your specific Canterbury address.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm looking for house insurance in Canterbury. Which insurers should I look at?

AI Overview

When looking for house insurance in Canterbury, you have access to both major nationwide providers and regional/specialist insurers. Because of Canterbury's unique seismic exposure and risk history , the local insurance landscape relies heavily on address-level, risk-based pricing.

The main insurers operating in Canterbury include:

🏢 The Major Direct Providers

These corporate giants handle the vast majority of New Zealand's residential properties. They are highly digitized, making online quotes quick to generate, though premiums vary significantly by specific street address.

  • AA Insurance : Underwritten by Vero, AA consistently scores highly for customer satisfaction and service. They offer comprehensive policies that include accidental damage as standard.

  • Tower Insurance : Frequently recognized by Canstar for value, Tower heavily utilizes automated, address-specific risk pricing. They are excellent if you prefer managing policies entirely online, though they have introduced specific underwriting limits in certain high-exposure Canterbury towns.

  • AMI & State: Both are owned by IAG, the largest general insurer in NZ. AMI has deep roots in the South Island. Both offer massive financial backup for catastrophic events but rely heavily on automated call centers for general claims.

🤝 The High-Satisfaction Specialists

If you prefer member-focused, mutual models that regularly top consumer advocacy rankings, look into these options:

  • MAS (Medical Assurance Society) : Consistently voted a "People's Choice" provider by Consumer NZ. Notably, MAS still offers "Full Area Replacement" (covering the full cost to rebuild based on house size) rather than forcing you into a strict "Sum Insured" dollar cap.

  • FMG (Farmers Mutual Group) : While traditionally for the rural sector, FMG is highly active across Canterbury's lifestyle blocks and residential properties. They are top-tier for claims handling and customer service.

💻 Online-Only Challengers

  • Initio : An online-first provider backed by NZ-based underwriting. Initio is often highly competitive on price for standard suburban homes and has streamlined processes tailored for landlords and holiday homes.

⚠️ Crucial Canterbury Insurance Factors to Keep in Mind

  1. The "Sum Insured" Calculation: Most insurers require you to state a fixed maximum dollar amount they will pay to rebuild your house. Be very accurate with this figure—building costs in Canterbury remain high, and underinsuring is a major risk.

  2. Local Seismic & Land Exclusions: Since early 2026, some major direct insurers have initiated "seismic pauses" or restricted new policies in specific high-exposure Canterbury pockets (like Rolleston, Woodend, and Lincoln). Check availability early if your home is in these areas.

  3. The NHC Cap: Your private policy automatically integrates government-backed Natural Hazards Commission (NHC) cover. This covers the first $300,000 of damage to your home from earthquakes or landslips, while your private insurer handles everything above that amount.

If you are buying a home or struggling to get a direct online quote, it may be beneficial to approach local specialists like Canterbury Insurance Brokers or Greenlight Insurance Brokers who can negotiate terms on your behalf.

To help narrow down your options, could you let me know if this insurance is for an existing home, a new build, or a rental property? Also, if the home is located in a high-risk area like the hills or a flood plain, sharing that will help me give more specific advice.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm looking for house insurance in Canterbury. Which insurers should I look at?

When shopping for house insurance in Canterbury, it is wise to look at a mix of major national insurers, specialized or digital-first providers, and regional mutuals. Because Canterbury has unique regional risk profiles (including historical and active seismic considerations), getting multiple direct quotes is essential.

Major house insurance options available in New Zealand include:

  • AA Insurance : Frequently praised for customer service and claims handling satisfaction in independent consumer surveys.

  • AMI Insurance : A widely used national provider that regularly scores well for value and comprehensive policy options (recognized in Canstar's Home & Contents Awards). Best Value Home & Contents Insurance Awards - Canstar

  • Tower Insurance : Offers flexible online and traditional policies (such as House Plus) with progressive digital tools and competitive pricing tiers.

  • State Insurance : A major nationwide brand with robust comprehensive home policies.

  • FMG (Farmers Mutual Group) : Particularly strong if your property in Canterbury has rural, lifestyle block, or farm-adjacent characteristics. [Consumer NZ]

  • Initio Insurance : A digital-first, 100% online option that can provide fast quotes and alternative pricing structures.

  • MAS (Medical Assurance Society) : Tailored membership-based provider known for strong coverage, if you fit their eligibility criteria. [Consumer NZ]

Note: Because house insurance premiums and underwriting criteria vary heavily depending on your exact location within Canterbury, the age of the home, construction type, and your chosen excess, checking multiple individual sites directly is recommended. You can read broad comparisons on resources likeConsumer NZ or MoneyHub.

If you'd like to narrow this down, please share:

  • Is your property urban (e.g., Christchurch city) or rural/lifestyle block in Canterbury?
  • Is it a modern build or an older/historic home?

I can give you more tailored tips on what specific policy features or excesses to watch out for.

Ask anything

Captured 11 October 2026