Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

How do NZ contents policies differ on jewellery, electronics, bicycles and specified items?

In New Zealand, contents insurance policies generally cover your belongings at home, but jewellery, electronics, bicycles and specified items can be treated differently for cover limits, theft conditions, accidental damage and claims payouts. The exact rules depend on the insurer and the policy wording.

The biggest distinction is between an item's standard contents cover and specified-item cover, where you declare a valuable item individually to obtain cover under particular terms.

How the four categories differ

Category Typical policy treatment in NZ What to watch for
Jewellery and watches Usually covered under contents, but individual-item and total jewellery limits may apply. Expensive rings, watches and collections may need to be specified. Theft conditions can also matter.
Electronics TVs, computers, tablets and phones are generally contents. Cameras and portable electronic equipment may have separate sublimits. Accidental damage, loss away from home, and whether older phones or computers are paid at replacement or present value.
Bicycles and e-bikes Usually covered as contents, often with a specific per-bike limit. Some policies allow a higher limit for an extra premium. Theft away from home, locks and security requirements, accessories, and whether the bike's full replacement cost is insured.
Specified items Individual belongings listed on your policy schedule for an agreed sum insured. The item must be correctly listed, and the agreed amount and conditions must match what you need. Specifying an item doesn't automatically remove every exclusion.

These are general patterns, not universal rules. What items do I need to specify on my contents policy?Contents Insurance - Get a quote and apply onlineContents insurance FAQUnderstanding your contents sum insured

Examples of how limits vary

The following examples illustrate why it's important to compare actual policy wording rather than assume every insurer uses the same limits.

Jewellery

AA Insurance lists a default adjustable event limit of $5,000 for jewellery and watches under its standard Contents Insurance, compared with $2,500 under Limited Contents Insurance. These are category limits that can be adjusted, subject to the policy terms. What items do I need to specify on my contents policy?

Electronics

Portable electronics may be subject to separate limits. MAS, for example, lists a $5,000 sublimit for portable electronic equipment for personal use and certain other high-value items. ASB also notes that computer hardware and mobile phones over five years old may be settled at present value rather than new replacement value. MAS Contents InsuranceContents Insurance - Get a quote and apply online

Bicycles and e-bikes

AMI advertises cover of up to $3,000 per bicycle or e-bike, with a higher limit available. MAS lists an $8,000 bicycle sublimit. The amount payable and any requirements for theft cover depend on the particular policy. Contents Insurance | Get a Quick Quote & Buy OnlineMAS Contents Insurance

Specified items

A high-value item can be individually listed for a specified sum insured. For example, Vero explains that if the normal bicycle limit is $3,000 and yours would cost $5,000 to replace, you can ask to specify it for the higher amount, subject to acceptance and applicable terms. An additional premium may apply. Contents insurance FAQContents insurance | Quote and buy online

What to check before choosing a policy

  • Per-item versus total limits: A $5,000 jewellery limit might apply to all jewellery combined, each item, or an adjustable event limit, depending on the wording.
  • At home versus away from home: Check whether cover applies when jewellery is worn, a phone is lost outside, or a bike is stolen from a public place.
  • Theft safeguards: Look for requirements about locked doors, secure storage, bike locks or unattended belongings.
  • Accidental loss versus accidental damage: These aren't necessarily the same benefit. A policy may cover a dropped phone but not a phone that simply goes missing.
  • Replacement value versus present value: New-for-old cover may not apply to every type or age of electronic device.
  • Specified-item documentation: Check whether the insurer needs a valuation, receipt, photograph or serial number, and review the specified sum insured when values change. Contents Insurance - Get a quote and apply onlineWhat items do I need to specify on my contents policy?Contents insurance | Quote and buy onlineUnderstanding your contents sum insured

For a useful comparison, read the policy wording alongside your policy schedule, since the schedule records your selected limits and specified items.

One important distinction: specifying a valuable item generally increases the amount insured for that item; it does not necessarily extend cover to every situation, such as theft overseas or accidental loss away from home.

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ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

How do NZ contents policies differ on jewellery, electronics, bicycles and specified items?

In New Zealand, standard home and contents insurance policies provide broad coverage for personal belongings, but they enforce stricter standard limits (sub-limits) on high-risk or easily portable asset categories. Items worth more than these default thresholds must be "specified" to ensure full protection.


1. Jewellery and Watches

  • Standard Policy Limits: Usually capped tightly per item—typically between $2,500 and $3,000 depending on the insurer—alongside a total aggregate cap per single event (often around $15,000 for all unspecified jewellery combined).
  • Special Conditions: Insurers often require formal, independent pre-loss valuations for high-value pieces before agreeing to cover them. Furthermore, if total specified jewellery values exceed high thresholds (e.g., over $100,000), policies may mandate that items be stored in a certified locked safe when not being worn.

2. Electronics

  • Standard Policy Limits: General electronics (such as televisions, home computers, and audio equipment) usually fall under the broad overall contents sum insured. However, sub-categories like cameras, camera lenses, and drones typically have strict item-specific caps (often limited to $3,000 to $5,000 per item).
  • Special Conditions: Portable electronics (like laptops, tablets, and smartphones) are usually covered both inside the home and temporarily away from it. However, items used predominantly for business or income-earning purposes are generally excluded from domestic contents policies and require commercial coverage.

3. Bicycles

  • Standard Policy Limits: Bicycles and e-bikes typically carry specific item caps ranging from $2,000 to $5,000 if left unspecified.
  • Special Conditions: Insurers closely scrutinize security requirements for bicycles. A policy may require you to use a specific grade of lock (or lock the bike to an immovable object) whenever it is left unattended away from home, or stored securely if kept in an outbuilding or garage.

4. Specified Items

  • What "Specified" Means: If an item's replacement value exceeds the insurer's default sub-limit (for example, a $7,000 engagement ring or an $8,000 high-end e-bike), you must declare it as a specified item on your policy schedule.
  • Policy Impact: Specifying an item ensures it is insured for its full appraised value rather than being cut short by standard category caps. This usually incurs a higher premium for that specific item, and insurers will typically ask for proof of ownership, purchase receipts, or recent professional valuations.

Key Takeaway: Always check your specific insurer’s wording regarding aggregate per-event caps. Losing multiple valuable items (like a camera and a watch) in a single burglary can trigger combined category limits that are lower than the sum of the individual items if they aren't properly specified.

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Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

How do NZ contents policies differ on jewellery, electronics, bicycles and specified items?

AI Overview

In New Zealand, contents insurance policies handle jewellery, electronics, bicycles, and specified items through a framework of item sub-limits, age-based valuation rules, and specific risk conditions.

Standard policy treatments across major New Zealand insurers differ on these categories in the following ways:

📊 Direct Comparison of Sub-Limits & Valuation

Item Category Typical NZ Sub-Limit (Unspecified) Valuation Basis (Under/Over 5 Years) Core Risk Conditions & Coverage Scope
Jewellery & Watches $2,500 – $3,000 per item
(Max event cap: ~$15,000) Replacement ("New-for-Old") Standard policies cover accidental loss at or away from home. Basic tiers only cover defined events (e.g., fire, burglary).
Electronics No per-item limit
(up to full sum insured) New-for-Old (<5 years)
Indemnity/Market value (>5 years) Accidental screen drops are covered on comprehensive tiers. Gradual wear, battery degradation, and mechanical failure are excluded.
Bicycles & E-Bikes $2,000 – $3,000 per bike Replacement ("New-for-Old") Covered NZ-wide. Most policies strictly exclude racing, commercial use, or liability during organized competitive events.
Specified Items Set by the owner via appraisal Agreed Value / Listed Amount Requires proof of value (e.g., receipts or professional valuations). Bypasses standard sub-limits.

💍 Jewellery and Watches

  • Sub-limits: Standard New Zealand policies impose a strict "sub-limit" or "event limit" on unspecified luxury items. For example, AA Insurance restricts unspecified jewellery to a maximum of $2,500 – $5,000 per item or event.

  • Global vs. NZ Coverage: While covered anywhere within New Zealand (e.g., if a ring is lost while travelling domestically), standard contents policies do not cover jewellery once you go overseas; this requires separate travel insurance.

📱 Electronics and Computers

  • The 5-Year Rule: Electronics (laptops, mobile phones, tablets) generally do not have an individual dollar sub-limit. Instead, New Zealand insurers use an age threshold. Items under 5 years old are typically replaced with the nearest new equivalent. Items older than 5 years drop to indemnity value (what the item is worth secondhand).

  • Policy Tier Traps: Comprehensive policies cover accidental phone screen breaks. However, lower-tier "Limited Contents" or "Standard" policies treat accidental drops as an optional extra or exclude them entirely, only protecting against fire or burglary.

🚲 Bicycles and E-Bikes

  • E-Bike Treatment: Major insurers like State Insurance and AA Insurance explicitly treat electric bikes (e-bikes) under the same sub-limits as standard bicycles.

  • Exclusions: Coverage typically extends to theft while locked up away from home. However, policies carry tight exclusions regarding racing, competitive cycling , or using the bicycle for commercial delivery services.

📝 Specified Items

  • Lifting the Cap: If you own an engagement ring worth $10,000, a custom road bike worth $8,000, or a high-end camera setup, standard caps will leave you short. "Specifying" the item means registering it on your insurance schedule at its exact appraisal value.

  • Premium Impacts: Specifying items removes them from the general "sum insured" pool, providing dedicated coverage but typically increasing your premium. Insurers will require a formal valuation certificate or an original receipt before they lock in the higher specified cover.


If you are looking to review your current cover, please let me know:

  • Which insurance provider you are currently with or considering?

  • The approximate replacement value of your highest-ticket items?

I can help clarify specific clause rules or provide guidance on calculating your total sum insured.

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Captured 11 October 2026

Google AI Mode · New Zealand

How do NZ contents policies differ on jewellery, electronics, bicycles and specified items?

In New Zealand , standard residential contents insurance policies cover general household items up to your overall sum insured. However, insurers apply distinct sub-limits, conditions, and requirements to high-risk or high-value categories like jewellery , electronics , bicycles , and specified items.

The differences across these categories function as follows:

  • Jewellery (and Watches) : Usually subject to strict standard single-item or per-event maximum payout sub-limits under general unspecified cover (often capped between $2,500 and $3,000 per item, or a combined total cap per event unless specified). Because jewellery is high risk for theft and loss, insurers often require high-value pieces to be kept in a safe when not worn or demand independent professional valuations if they exceed standard limits.

  • Electronics (Laptops, Phones, Tablets, and Cameras) : Generally covered under your overall general contents pool for events like fire, storm, or burglary. However, standard policies may differentiate whether accidental damage (like dropping a phone or cracking a laptop screen) is automatically included or requires a comprehensive/premier policy tier upgrade. While individual standard electronics usually fall under general household contents without needing individual serial numbers itemized upfront, high-end professional camera gear or specialized equipment may carry separate sub-limits.

  • Bicycles (and E-bikes) : Typically categorized with specific sub-limits under standard policies (frequently capped around $2,000 to $2,500 per bike if unspecified). Policies also frequently enforce strict security conditions for bicycles—such as requiring them to be locked inside a securely locked building or chained to an immovable object with an approved lock if left unattended away from home. Accessories (like helmets or specialized computers) are often excluded from the base bike limit.

  • Specified Items : This is not a category of item itself, but a policy mechanism used when your jewellery, electronics, or bicycles exceed the standard unspecified sub-limits. If a specific watch, high-end carbon bicycle, or engagement ring is worth more than the insurer's default category cap, you must explicitly "specify" the item on the policy, provide a receipt or valuation, and pay an adjusted premium. In exchange, that item is insured for its agreed full value rather than being cut short by a standard sub-limit during a claim.

If you'd like, let me know:

  • Which insurer or policy you are looking at
  • What specific items (e.g., a high-end e-bike or specific jewellery) you need to cover

I can help you check typical sub-limits or decide whether you need to specify them.

Ask anything

Captured 11 October 2026