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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

What makes one NZ contents premium higher than another for similar households?

For similar NZ households, one contents insurance premium can be higher than another because insurers are pricing risk, the amount of cover, and the policy features differently. Two families with similar-looking homes can still have different premiums. MAS

The main factors are:

  • Amount of contents insured (sum insured)
    A household insuring $150,000 of belongings will generally pay more than one insuring $50,000, because the potential payout is larger. This is often the biggest driver of a contents premium. MAS

  • Where the household is located
    Insurers consider local risks such as burglary rates, natural hazards, and claims experience in an area. Even households with similar possessions can be priced differently if their locations have different risk profiles. Tower Insurance NZ

  • The level of cover chosen
    A policy covering accidental damage, higher item limits, portable belongings (for example, laptops or jewellery away from home), or fewer exclusions will usually cost more than a basic policy. Consumer NZ

  • Specified or high-value items
    Expensive jewellery, electronics, bikes, artwork, musical instruments, or collectibles may need to be listed separately. Adding these items can increase the premium because they create a higher potential claim. MAS

  • Excess amount
    A lower excess means the insurer pays more when a claim occurs, so premiums are usually higher. Choosing a higher excess can reduce the premium but means paying more yourself after a claim. MAS

  • Claims history
    Past claims can affect how an insurer assesses risk. A household with several recent claims may be priced differently from one with no claims. Tower Insurance NZ

  • Security and risk-reduction features
    Things like alarms, locks, smoke alarms, and other protective measures can affect how insurers view risk, depending on the insurer’s pricing approach. ICNZ | Insurance Council of New Zealand

  • Insurer pricing differences
    Different insurers use different claims data, risk models, appetite for certain risks, costs, and policy designs. So two insurers can quote different premiums for the same household and the same belongings. ICNZ | Insurance Council of New Zealand

  • Industry-wide costs
    Premiums can also move because of broader costs such as inflation, repair and replacement costs, reinsurance costs, and government levies—not just changes to your own household. BNZ

A simple example:

  • Household A and B both have two adults, two children, and similar homes.
  • A insures $120,000 of contents, has $250 excess, includes accidental damage and specified jewellery.
  • B insures $80,000 of contents, has $1,000 excess, and has basic cover.

Even though they look similar, A could reasonably have a much higher premium because the insurer is taking on a larger and broader potential claim.

When comparing NZ contents policies, the cheapest premium is not always the best value—the important comparison points are the sum insured, excess, item limits, exclusions, and claim settlement terms. Consumer NZ

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ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

What makes one NZ contents premium higher than another for similar households?

When comparing two New Zealand contents insurance policies for similarly situated households, a higher premium typically reflects a broader scope of protection, higher payout limits, or a shift in how the insurer prices risk.

The primary factors that differentiate a higher-premium contents policy from a lower-cost one include:

1. Scope of Cover (Accidental Damage vs. Defined Events)

  • Standard/Basic Policies: Usually cover "defined events" only—such as fire, theft, storm, or water damage caused by a burst pipe. If you accidentally spill red wine on a couch or drop a TV, you are typically out of pocket.
  • Premium Policies: Almost always include broad Accidental Damage cover for inside the home. This protects you against sudden, unforeseen mishaps caused by you, your family, or guests, driving up the cost of the premium due to the higher frequency of potential claims.

2. Item Sub-Limits and Specific Valuables

  • Standard Policies: Impose strict standard sub-limits on individual high-value items (e.g., capping jewellery, fine art, or high-end electronics at relatively low amounts like $500 to $1,000 per item).
  • Premium Policies: Feature significantly higher standard limits for categories like jewellery, mobile phones, prescription glasses, or home office equipment. They also make it easier or cheaper to add "specified items" for full agreed value.

3. "New for Old" vs. Present Value Depreciation

  • Lower-Cost Policies: May factor in wear and tear or apply depreciation for older items, meaning a payout will reflect what the item was worth at the time of loss rather than what it costs to buy brand new.
  • Premium Policies: Generally operate on a strict new-for-old replacement basis, meaning stolen or destroyed items are replaced with brand-new equivalents of similar quality without penalizing you for age.

4. Away-from-Home and Extended Benefits

  • Standard Policies: Offer minimal or zero cover for items taken temporarily outside the home (e.g., laptops or cameras used on the go).
  • Premium Policies: Frequently bundle "all-risks" mobile cover for items carried around NZ (or overseas), along with extra perks like card fraud protection, temporary accommodation assistance following a disaster, emergency storage, or reduced excesses for specific items like glasses.

5. Excess Structures and Underwriting Adjustments

Even for similar households, differences can be artificially driven or mitigated by structural choices:

  • Voluntary Excess: A policy with a lower excess (e.g., $100 or $250 instead of $500) will carry a higher annual premium.
  • Total Sum Insured: A higher maximum total contents value (e.g., $100,000 vs. $50,000) directly scales up the underlying risk pool the insurer is covering.
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Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

What makes one NZ contents premium higher than another for similar households?

AI Overview

In New Zealand, the national average cost for contents insurance sits at roughly $860 per year , but prices vary wildly between seemingly identical households. Risk-based pricing, exact hyper-local geography, policy quality variations, and personal risk profiles drive the differences between premiums for similar households.

The primary factors making one Kiwi contents premium higher than another include:

1. The Shift to "Risk-Based" Location Pricing

Historically, insurers averaged risks across broad regions, but New Zealand insurers have fully pivoted to address-level risk-based pricing. Two households with identical belongings can pay vastly different premiums based on:

  • Natural Hazard Exposures: If one home is situated in a known flood zone, a coastal inundation area, or on a steep hillside prone to landslides, the premium will skyrocket.

  • Seismic Activity: Regional earthquake risks heavily dictate costs. For example, the average contents premium in high-risk Wellington is significantly higher than in Auckland.

  • Local Crime Data: Insurers evaluate localized burglary and claims frequencies for the specific street or block.

2. Policy Features and "Limits"

Not all contents policies are built the same. A premium might be higher because the household has a comprehensive (replacement) policy rather than a basic indemnity (present-day value) policy.

  • Specialist Item Additions: One household may have individually specified and listed high-value items—like engagement rings, expensive e-bikes, cameras, or drones—to ensure they are covered for their full value outside the home, which tacks on extra premium.

  • Sub-limits: High-tier policies have much higher built-in limits for standard high-loss items (e.g., covering up to $10,000 of unlisted jewellery versus a cheaper policy that caps jewellery at $3,000).

  • Side Benefits: Premium policies often include extras like "nil excess" for accidental glass breakage or generous allowances for temporary accommodation if the home becomes unlivable.

3. Living Situation & Occupancy

How the home is occupied alters the risk level calculated by insurers:

  • Renters vs. Owner-Occupiers: Households living in rental properties generally see higher contents premiums than owner-occupiers because rental statistics show a higher susceptibility to theft and malicious damage.

  • Holiday Homes or Flatting: If a household is a flatting situation with multiple unrelated people, or if the contents are in a holiday home left empty for long stretches, insurers charge a premium load.

4. Policyholder Decisions & History

  • The Chosen Excess: A household that opts for a lower standard excess (e.g., $250 or $400) will pay a noticeably higher ongoing premium than a identical household that accepts a $1,000 excess.

  • Claims History: A clean, no-claims history over several years can grant a household substantial discounts that a neighbouring household with recent claims won't receive.

  • The "Loyalty Tax": Insurers rely on customer apathy. A household that has stayed with the same provider for years often pays more due to gradual inflationary adjustments, while a matching household that routinely shops around catches lower introductory market rates.

To help narrow this down, are you looking to lower your own premium , or are you trying to accurately estimate the replacement value (sum insured) of your belongings?

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Captured 11 October 2026

Google AI Mode · New Zealand

What makes one NZ contents premium higher than another for similar households?

Even when two households in New Zealand look very similar on paper (such as the same number of occupants or a similar-sized rental or home), their contents insurance premiums can still differ significantly. Insurers use granular, risk-based pricing and varied policy structures.

The key factors that make one NZ contents premium higher than another include:

  • Sum Insured and Replacement vs. Indemnity Value: The total value you declare for your belongings dictates the baseline cost. A household insuring $100,000 worth of belongings will pay more than one insuring $50,000. Furthermore, policies that offer new-for-old replacement value without depreciation cost more than indemnity value policies, which factor in the age and wear-and-tear of items.

  • Location and Local Risk Profile: Insurers assess risk down to the specific geographic area or address. Even within the same suburb, premiums vary based on local crime rates (theft and burglary risk) and regional exposure to natural hazards like floods or earthquakes.

  • Specified High-Value Items: If a household includes high-value items—such as expensive jewellery, high-end cameras, or art—that are specifically itemized or covered for "accidental loss anywhere in New Zealand or overseas," the extra coverage increases the overall premium.

  • Excess Choices: The excess is the amount you agree to pay out-of-pocket when making a claim. A household that chooses a lower excess (e.g., $250) will have a higher premium, whereas a household opting for a higher voluntary excess (e.g., $1,000) will be rewarded with a lower premium. [Consumer NZ]

  • Claims History: An individual's or household's recent insurance claims history is factored into the price. A household with a history of past claims—whether for contents, vehicle, or previous burglaries—is often viewed as a higher risk, driving up the cost. [Tower Insurance NZ]

  • Scope of Optional Benefits: Policies differ in what comes standard versus what costs extra. Adding options like temporary accommodation protection (crucial for renters if the home becomes uninhabitable), comprehensive accidental damage (like spilling red wine on a rug), or motorized-item add-ons will elevate the cost of one policy over a basic fire-and-theft policy. [Consumer NZ]

  • Levies and Taxes: Contents insurance premiums in New Zealand include a 15% Goods and Services Tax (GST) as well as the Fire and Emergency NZ (FENZ) levy, which scale with the cost of the policy.

If you'd like, let me know:

  • Are you comparing renters or homeowners contents insurance?
  • Are there any high-value specified items you are trying to insure?

I can help you figure out which coverage details matter most for your situation.

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Captured 11 October 2026