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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

Why has my house insurance gone up so much in NZ? Is there anything I can do about it?

If your house insurance has jumped sharply in New Zealand, you're certainly not alone. The big reason is that insurers are facing higher costs and greater risks from natural disasters, and those costs are being passed on to homeowners. But the increase isn't necessarily unavoidable: there are several things you can do to challenge it, shop around and potentially bring the premium down.

Why house insurance has become so expensive in NZ

  1. More expensive natural-disaster risk

Flooding, severe storms, landslides and earthquakes can produce enormous claims. Insurers reassess the risk of individual properties and regions, so some homes face much larger increases than others.

  1. It costs more to rebuild a house

Building materials, labour, demolition, waste removal and specialist repairs have become more expensive. Your insurer may also have increased your property's estimated replacement cost to reflect the cost of rebuilding it today.

  1. Your property's specific risk

A home exposed to flooding, coastal erosion, unstable land or earthquake damage may attract a higher premium. Changes to the insurer's risk assessment or its willingness to insure certain locations can also make a difference.

  1. Insurer pricing and policy changes

Premiums can rise because of reinsurance costs (what insurers pay to protect themselves against large claims), changes in risk models, higher excesses or adjustments to your policy. Two insurers can price the same property quite differently.

The important distinction is that a nationwide increase doesn't automatically explain your entire increase. Your property's location, sum insured, excess and insurer's pricing can all affect the result.

One useful recent finding: the Reserve Bank's May 2026 report says the annual rate of residential insurance price increases had fallen from around 20% in 2024 to around zero. That means the pace of increases has slowed nationally; it does not mean premiums have returned to previous levels or that every household's renewal will be cheaper. The report puts the average annual premium for domestic building cover at approximately $2,900. Financial Stability Report May 2026 - Reserve Bank of New Zealand

What you can do to reduce your premium

Here are the steps I'd try, in order.

  1. Get quotes from other insurers

This is probably the most valuable first step. Don't assume your current insurer is still competitive just because you've been with them for years.

Consumer NZ's February 2026 research found a median potential saving of about $550 when comparing policies with the same excess and sum insured across six centres. Your actual saving could be higher, lower or zero. Insurance premiums soar, but big savings can still be made

Start with Consumer NZ's house and contents insurance comparison.

  1. Ask your current insurer to review the renewal

Tell them you've received a substantial increase and are comparing alternatives. Ask:

  • What specifically caused the increase?
  • Has the property's natural-hazard risk rating changed?
  • Have the sum insured, excess, policy terms or levies changed?
  • Can they offer a more competitive price or a different excess?

If you obtain a better quote elsewhere, ask whether they'll match it or improve their offer.

  1. Consider a higher excess

An excess is the amount you pay towards a claim. Increasing it can reduce your premium, but choose an amount you could comfortably afford if something went wrong.

Ask for quotes at two or three excess levels so you can compare the actual annual savings against the extra financial risk.

  1. Check that your sum insured is realistic

Your sum insured is the maximum amount specified for rebuilding your home under a sum-insured policy. It should reflect rebuilding costs, not your home's market value or council valuation.

If it's too high, you might be paying for more cover than you need. If it's too low, you could face a major shortfall after a total loss. Check the estimate against a rebuilding calculator and the features of your property before changing it. House & Contents Insurance: Sum Insured ExplainedHow to get the best house and contents insurance

  1. Ask about discounts and payment options

Check whether you can save by paying annually, combining eligible policies or installing approved security measures. Ask for the actual dollar saving before spending money on upgrades.

If the premium is unaffordable, ask whether monthly payments are available. Spreading payments helps with cash flow, although it won't necessarily reduce the total cost. Insurance premiums soar, but big savings can still be madeConsumer Guides

What if every insurer is expensive?

If the increase is driven by a property's flood, landslide or earthquake exposure, switching insurers might not solve the problem. Insurers are increasingly pricing individual properties according to their natural-hazard risk. Insurance availability and risk-based pricing - Reserve Bank of New ZealandWhat’s going on with home insurance?

A few things to keep in mind:

  • Don't cancel your existing cover until replacement cover is confirmed. This is particularly important if you have a mortgage.
  • Be cautious about switching to a cheaper policy with exclusions or significantly reduced cover.
  • Fire-only or fire-and-burglary cover can sometimes be a lower-cost fallback, but it leaves you exposed to other types of damage. Understand the limitations before choosing it.
  • If you are struggling to meet essential housing costs, check whether you qualify for help through Work and Income, including the Accommodation Supplement or Temporary Additional Support. Eligibility criteria apply. What’s going on with home insurance?

Let's work out what's happening with your premium

If you tell me a few details, I can help you judge whether your increase looks unusually large and which options are most worth trying.

Your renewal details

Even just the old premium and new premium are enough to get started. I can help you identify whether the increase is mainly a pricing issue, a change in cover, or something worth querying with your insurer.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

Why has my house insurance gone up so much in NZ? Is there anything I can do about it?

House insurance premiums across New Zealand have surged significantly, leaving many homeowners facing steep increases at renewal time.

Why is your house insurance going up?

The sharp rise in your premium is largely driven by a combination of macroeconomic, environmental, and structural pressures facing the New Zealand insurance market:

  • Risk-Based Pricing: Major insurers in New Zealand have widely adopted risk-based pricing models. This means your premium is increasingly tied to the exact geographical and environmental risk profile of your property (such as flood zones, slip risks, and proximity to the coast), rather than just community-wide averages.
  • Surging Natural Disaster and Reinsurance Costs: Frequent severe weather events—both globally and locally—have driven up the cost of reinsurance (the insurance that insurance companies buy to cover large-scale catastrophes). These escalating costs are passed directly down to consumers.
  • Inflation and Rising Rebuilding Costs: The cost of building materials, labour, and compliance has risen substantially over recent years. Because your house is insured on a "sum insured" basis (what it would cost to completely rebuild it from scratch), automatic indexation updates your rebuild value every year to keep pace with these costs, driving up the base premium.
  • Government Levies: Increases to statutory levies (such as the Fire and Emergency New Zealand (FENZ) levy) are automatically added to your bill and impact final pricing.

Is there anything you can do about it?

While you cannot control broader market trends, there are several practical steps you can take to lower or manage your house insurance costs:

  1. Increase your excess: Opting for a higher voluntary excess (the amount you pay out-of-pocket before insurance kicks in) will typically lower your regular premium. Ensure it remains an amount you can comfortably afford in an emergency.
  2. Shop around and compare quotes: Different insurers use different risk algorithms and appetites. Getting quotes from alternative providers can reveal significant price variances for the exact same level of cover.
  3. Review your sum insured: Use an updated online calculator (such as Cordell Sum Sure or insurer-specific tools) to check that your rebuild value isn’t over-inflated. Ensure you aren't paying for more coverage than you actually need, but avoid underinsuring.
  4. Bundle your policies: If you hold your car, contents, and house insurance with different providers, check if bundling them with a single insurer unlocks a multi-policy discount (usually saving between 5% and 15%).
  5. Switch to annual payments: Many insurers charge administration or interest fees if you pay monthly or fortnightly. Paying your premium in one lump sum annually can save you up to 10%.

Would you like help reviewing what specific factors insurers look at when calculating risk for properties in your region?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

Why has my house insurance gone up so much in NZ? Is there anything I can do about it?

AI Overview

It is completely understandable to feel frustrated by this. House insurance premiums across New Zealand have risen dramatically over the past few years, with national average annual premiums climbing to $2,949. In fact, consumer data shows home insurance costs have risen significantly faster than general inflation over the last decade, making it one of the largest financial pressures for Kiwi households.

🧱 Why Your Insurance Premium Has Gone Up So Much

Insurers determine your rate based on broad environmental risks, government levies, and the specific cost of replacing your home. The main drivers for recent hikes include:

  • The Shift to Risk-Based Pricing: This is the biggest driver. Instead of spreading risk evenly across the whole country, insurers now use granular, street-by-street computer modeling to price individual properties based on localized risk. If your home is near a coast, river, or on a steep slope, you are bearing a much heavier "risk surcharge" than a house on flat, low-risk land.

  • Skyrocketing Rebuild Costs: Over the last few years, extreme construction inflation—driven by the soaring costs of building materials, compliance, and trade labor—means it costs vastly more to rebuild a home today than it did a few years ago. Because your policy covers a "Sum Insured" amount tailored to modern replacement values, your premium naturally climbs.

  • Global Reinsurance Costs: Local companies like Tower, AA, and IAG don't hold all the risk themselves; they buy "reinsurance" from massive global corporations to cover catastrophic events. Following severe domestic weather cycles (like the South Island floods and previous cyclones) alongside rising global climate disasters, international reinsurers have hiked their prices for New Zealand.

  • Government Levies: Every home insurance policy includes compulsory government charges, such as the Natural Hazards Insurance (NHI) levy and the Fire and Emergency New Zealand (FENZ) levy. Adjustments to these government funding pools have directly added to the final price tag on your invoice.

🛠️ What You Can Do About It

While you cannot change global reinsurance markets or the geographic location of your home, you can take active steps to lower your bill:

  • Increase Your Excess: This is the fastest way to drop your premium. If your current excess is set to $500, pushing it up to $1,000 or $2,000 tells the insurer you will cover minor bumps yourself. Data from the Quashed Insurance Index indicates that raising your excess to $2,000 can slash your annual premium by roughly 18%.

  • Ditch the "Loyalty Tax" and Shop Around: Insurance companies rarely reward long-term loyalty; instead, they often save their sharpest pricing for new acquisitions. Gather quotes from multiple providers or use a digital tool like the Quashed Market Scan to cross-compare the market. Kiwis who proactively switch often save hundreds of dollars a year.

  • Right-Size Your "Sum Insured": Check your policy document to see what your home's estimated rebuild value is set at. If it hasn't been adjusted carefully, you might be over-insuring it. Use a free online tool like the Cordell Sum Insured Calculator to get an accurate estimate of what your home would realistically cost to rebuild in today's market.

  • Pay Annually Instead of Instalments: If your cash flow allows, pay your premium as a single annual lump sum. Most New Zealand insurers charge a premium loading or admin fee to break the bill down into monthly or fortnightly payments. Paying upfront can instantly save you up to 5%.

  • Improve Home Security: Some insurers offer modest discounts if you reduce the risk of secondary claims. Installing an absolute bare minimum of functioning smoke alarms, deadbolts, or a professionally monitored security alarm can nudge your rates down with select providers.

If you are facing serious financial hardship keeping up with these costs, you may want to look into criteria for the Accommodation Supplement or Temporary Additional Support through Work and Income to see if any regional relief is available to you.

To help narrow down the best way to cut your bill, how much did your premium increase , and what is your current excess level? Knowing your approximate region can also help me highlight local pricing trends.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

Why has my house insurance gone up so much in NZ? Is there anything I can do about it?

House insurance premiums across New Zealand have surged significantly—averaging over 30% higher than they were a few years ago. Even if you haven't made a claim, your bill is likely climbing due to several broad market forces.

Why Your Insurance Has Gone Up

  • Rising Rebuild and Construction Costs: The cost of building materials and labor has inflated substantially. If your house were damaged or destroyed, it costs insurers significantly more today to rebuild it than it did a few years ago.

  • More Frequent Natural Disasters: New Zealand has faced a relentless run of severe weather events, including storms, floods, and landslips. Insurers factor the rising frequency and cost of local weather and earthquake claims into everyone's premiums. [Quashed]

  • Global Reinsurance Costs: Local insurance companies don't shoulder all the risk themselves; they buy their own insurance (reinsurance) from global giants. As international natural disasters drive up global reinsurance prices, those costs are passed down to local homeowners.

  • Shift to Risk-Based Pricing: Insurers are increasingly using granular, data-driven mapping to price policies based on your specific property's exact exposure to risks like flooding, coastal erosion, or earthquakes (which is why regions like Wellington remain particularly high).

Is There Anything You Can Do?

  • Increase Your Excess: Voluntary higher excesses (the amount you pay out-of-pocket before insurance kicks in) can immediately lower your annual premium. For example, jumping from a $500 excess to a higher tier can noticeably trim your baseline cost.

  • Pay Annually: If you are currently paying your insurance in monthly installments, check for hidden transaction or interest fees. Paying in one lump sum annually avoids these extra charges.

  • Shop Around and Compare: The "loyalty tax" is real; simply auto-renewing with your current provider often costs more. Use comparison platforms or market scans like the Quashed Market Scan to see what alternative providers are charging.

  • Review Your Sum Insured Accurately: Make sure you aren't accidentally over-insuring, but be careful not to under-insure either. Use up-to-date online calculators (such as cordell sum insured calculators provided via various NZ insurer sites) to ensure your rebuild figure matches reality without paying for inflated buffer padding.

  • Check Financial Guidance: You can read further tips on managing and trimming household costs through resources provided by Sorted.

Would you like me to share tips on how to calculate the right sum insured for your specific type of home, or help you evaluate whether raising your excess makes financial sense for your situation?

Ask anything

Captured 11 October 2026