Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

How can I compare house insurance quotes fairly when sum insured and flood excess differ?

The fairest way to compare house insurance quotes in New Zealand is to compare the cover first, then adjust for the different sum insured and excesses before comparing the price. The cheapest premium isn't necessarily the best value if it leaves you paying much more after a flood or a major rebuild.

A useful comparison has three parts:

  1. Sum insured: Would each policy provide enough to rebuild your house after a total loss?
  2. Flood excess: How much would you have to pay yourself if flood damage occurred?
  3. Premium and cover: What do you pay each year, and what protection do you actually receive?

1. Make sure the sums insured are comparable

The sum insured is generally the maximum amount available for covered loss to the house, subject to the policy terms. It isn't necessarily the market value of your property.

For each quote, check whether the sum insured adequately accounts for:

  • Demolition and removal of debris.
  • Rebuilding costs, including labour and materials.
  • Professional fees, such as architects and engineers.
  • Council and building compliance requirements.
  • GST and any other relevant rebuilding costs.
  • Retaining walls, driveways, garages, sheds and other structures, where applicable.

Don't automatically choose the lowest sum insured just to reduce the premium. If one quote has a lower sum insured, ask the insurer to rerun it using the same realistic rebuilding estimate as the other quotes.

Also check whether the policy offers additional benefits above the sum insured or whether certain costs are included within it.

2. Compare flood excesses in dollar terms

The flood excess is the amount you contribute towards an eligible claim. A higher excess can make a policy cheaper, but it transfers more of the financial risk to you.

For example, imagine three quotes for the same house, with the same sum insured and broadly equivalent cover:

Quote A Quote B Quote C
Annual premium $2,400 $2,250 $2,100
Flood excess $1,000 $2,500 $5,000
Extra excess vs A — $1,500 $4,000

These are illustrative figures, not actual market quotes.

Quote C saves $300 a year compared with Quote A, but you would pay an extra $4,000 if you had a claim subject to the flood excess.

How long would the savings take to offset the extra excess?

Using the example above, assuming premiums and excesses remain unchanged.

Quote B vs A

10 years

Extra $1,500 excess ÷ $150 annual saving

Quote C vs A

13.3 years

Extra $4,000 excess ÷ $300 annual saving

These are simple break-even calculations, not predictions of when a flood might occur. They exclude future premium changes, other policy differences and the time value of money.

A key question is whether you could comfortably afford the excess at short notice. A lower premium may be less attractive if the higher excess would be difficult to fund.

3. Check that the policies cover the same risks

Even when two quotes have the same sum insured, they may not provide equivalent protection. Compare the policy wording for:

  • Flood and storm damage: What counts as flooding, and are there exclusions or restrictions for surface water, runoff or water entering the home?
  • Excess rules: Is the flood excess separate from the standard excess? Can multiple excesses apply to one event?
  • Natural hazards: How do the policy and the Natural Hazards Commission's NHCover work together?
  • Additional structures: Are garages, sheds, fences, retaining walls, driveways and other improvements covered, and up to what limits?
  • Temporary accommodation: What is the dollar limit and how long is it available?
  • Settlement terms: Is the house covered for rebuilding, and are there sublimits or conditions that could reduce a payout?

In New Zealand, NHCover generally provides the first layer of building cover for eligible natural hazard damage, subject to its rules and building cap. For storm and flood damage, NHCover covers eligible residential land rather than the house itself; damage to the house is handled under your private policy. The relevant excesses and claim arrangements can differ, so don't assume the quoted flood excess tells you the entire cost of a natural disaster claim. About natural hazards cover :: Natural Hazards Commission Toka Tū AkeCover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū Ake

4. Put every quote on a like-for-like basis

Ask each insurer or broker to reprice the policy using the same assumptions:

  • Same realistic sum insured.
  • Same level of cover and settlement basis.
  • Same flood excess, if the insurer allows you to choose it.
  • Same standard excess, where possible.
  • Same property details and optional benefits.
  • Annual premiums including GST, levies and fees.

If an insurer won't offer the same excess, keep its actual excess in the comparison and assess the trade-off separately. Don't try to adjust the premium mathematically in proportion to the sum insured; insurers' pricing isn't necessarily linear.

Consumer NZ recommends checking the sum insured carefully and comparing policy benefits alongside premiums. Its house insurance buying guide explains the differences between sum insured and replacement cover. How to get the best house and contents insuranceHouse & Contents Insurance: Sum Insured Explained

5. Use a simple comparison worksheet

Enter your actual quotes below. The figures update automatically.

Quote A

Insurer A

Sum insured ($)Annual premium ($)Flood excess ($)

Quote B

Insurer B

Sum insured ($)Annual premium ($)Flood excess ($)

Your comparison

Annual premium difference

$300

Sum insured difference

$0

Flood excess difference

$4,000

The sums insured match. Next, confirm that the cover and settlement terms also match.

Quote B has the higher flood excess. It saves $300 per year in premium, but the extra flood excess is $4,000.

This worksheet compares the numbers only; it does not assess policy wording, exclusions or whether either sum insured is sufficient.

My recommendation

Prioritise an adequate rebuild sum insured and clear, suitable flood protection. Once those are established, compare premiums and decide whether the lower premium is worth accepting the higher flood excess.

If you already have quotes, share the annual premium, sum insured and flood excess for each insurer (you can omit personal details). I can compare them side by side and show the annual savings, additional claim exposure and which differences need checking in the policy wording.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

How can I compare house insurance quotes fairly when sum insured and flood excess differ?

Comparing house insurance quotes in New Zealand can be challenging when the policies have different sums insured (the maximum payout to rebuild your house) and varying flood excesses (the amount you pay out-of-pocket before insurance kicks in for flood damage). Because insurers price risk individually—especially regarding flood zones—quotes rarely match up neatly out of the box.

To compare them fairly, you need to normalize the numbers so you are looking at true "apples-to-apples" value.


Step 1: Standardize the Sum Insured

If Quote A has a sum insured of $600,000 and Quote B is $650,000, they are not offering the same protection. A lower sum insured makes a quote look cheaper simply because you are buying less coverage, which leaves you exposed to underinsurance.

  • Calculate your true rebuild cost first: Use a trusted New Zealand building cost calculator (such as the Cordell Sum Sure calculator found on most insurer websites or platforms like Sorted) to determine what your specific home would cost to demolish, clear, consent, and rebuild at current local construction rates.
  • Adjust the quotes to match: Go back to the insurers (or use their online quote portals) and adjust the quotes so they all use your calculated, realistic sum insured. Never pick a lower sum insured just to chase a cheaper premium.

Step 2: Normalize the Excess (Specifically Flood Excess)

Insurers apply excesses differently. Some use a standard excess for all events, while others enforce a specialized, much higher excess for flood or natural hazards if your property is deemed to be in a flood-prone area.

  • Look past the headline premium: A quote with a very low premium often hides a steep flood or natural hazard excess.
  • Align the excesses: Choose an excess level that you know you could comfortably pay out of your savings on the day of a claim (e.g., $500 vs. $2,500). Ask each insurer to quote you using that exact same standard excess and, where possible, check how their specific flood excess is structured (some are fixed dollar amounts, while others are a percentage of the claim).
  • Weigh the premium vs. excess trade-off: If Quote A is $200 cheaper per year than Quote B, but its flood excess is $2,000 higher, you would wipe out several years of premium savings the moment you had to make a single flood claim.

Step 3: Check the Policy Wording and Exclusions

Two quotes can have the exact same sum insured and excess, but cover completely different things. Before deciding based on price:

  • Check for hidden sub-limits: Look at how they handle retaining walls, driveways, paths, and outbuildings, as these are tightly capped by some insurers.
  • Review temporary accommodation: Check if the policy covers the cost of renting another home while yours is being rebuilt after a major event, and for how long.
  • Understand the Natural Hazards Commission (NHC, formerly EQC) interaction: Remember that your private insurer works alongside the NHC for natural disaster claims (like earthquakes or landslips), but standard storm and flood cover specifics can vary between insurance brands.

Your Action Plan for Comparison

  1. Calculate your baseline: Determine your accurate house rebuild sum insured using a Cordell-backed calculator, factoring in current local building and compliance costs.
  2. Request uniform quotes: Contact your short-listed insurers and ask them to quote using that exact same sum insured and a consistent excess that fits your emergency savings.
  3. Compare the net cost: Factor the flood excess difference into your decision—if one policy has a drastically higher flood excess, treat it as an unstated financial risk.

Would you like to walk through how to calculate a realistic rebuild sum insured for your property type?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

How can I compare house insurance quotes fairly when sum insured and flood excess differ?

AI Overview

To compare house insurance quotes fairly when the sum insured and flood excesses differ, you must normalize the variables to establish a true baseline. In New Zealand, risk-based pricing means insurers assess address-level hazards (like flood plains) entirely differently, making a straight price comparison highly misleading.


Step 1: Normalize Your Sum Insured

The Sum Insured is the maximum amount an insurer will pay to rebuild your home. If one quote uses a lower sum insured, its premium will look cheaper, but it leaves you dangerously exposed to underinsurance.

  • Establish a fixed baseline: Do not let insurers guess this number. Use an objective tool like the Cordell Sum Insured Calculator to estimate your actual rebuild cost.

  • Force a re-quote: Contact the insurers and request that they all quote using your exact, calculated Sum Insured figure. This eliminates "sum insured variance" entirely from the premium comparison.

  • Check for Hidden Rebuild Costs: Ensure the policies account for demolition, site clearing, and professional fees. A policy that includes these on top of the sum insured is inherently more valuable than one where these costs eat into your rebuild budget.


Step 2: Evaluate and Price the Flood Excess Risk

In New Zealand, private insurers fully manage and cover flood claims (unlike earthquakes, which are capped by the Natural Hazards Commission/NHC). Because of this, an insurer who views your address as high-risk may artificially lower your premium by hitting you with a high special flood excess (e.g., $5,000 or $10,000 instead of a standard $500 excess).

To fairly compare a cheap premium with a high flood excess against an expensive premium with a low excess, use a basic risk-versus-reward framework:

Scenario / Choice Quote A (Low Premium / High Excess) Quote B (High Premium / Low Excess)
Upfront Premium Low (Saves you money today) High (Costs more today)
Flood Excess High (e.g., $10,000) Low (e.g., $500)
When to choose Your property sits on high ground with zero council flood risk history. You can afford to self-insure the high excess if a disaster occurs. Your property is in a low-lying area, close to waterways, or designated in a council flood zone.

Calculate the "Break-Even" Timeline

If Quote A saves you $500 a year in premiums but carries a flood excess that is $4,500 higher than Quote B, divide the excess gap by the premium savings:
$4,500÷$500=9years$ 4 comma 500 divided by $ 500 equals 9 years$4,500÷$500=9years
This means you must go 9 consecutive years without a flood claim for Quote A's premium savings to mathematically offset the financial hit of its higher excess.


Step 3: Audit Policy Wording Differences

A lower premium might mean you are sacrificing critical protections. Look closely at these three NZ-specific policy elements:

  • Temporary Accommodation Limits: If a flood displaces you, how much will the insurer pay for you to rent elsewhere? Compare whether they offer a capped dollar amount (e.g., $30,000) or a time-based limit (e.g., up to 12 months).

  • Gradual Damage Cover: Water leaking slowly from internal pipes can rot flooring. Check the sub-limits for gradual damage; standard policies usually cap this between $3,000 and $5,000, but some offer more or exclude it completely.

  • The Land / Landslip Catch: Private house insurance generally excludes land damage. If a flood causes a landslip on your property, the NHC covers the land up to certain caps, but note that a separate NHC excess will apply.


If you'd like to narrow down your choices, let me know:

  • The estimated rebuild cost or size of your home

  • Whether your local council designates your property in a flood or hazard zone

  • The exact premium and excess figures you are looking at Home and Contents Insurance Comparison NZHouse Insurance Tuakau 2026 | Compare.org.nzHouse Insurance Porirua 2026 | Compare.org.nz

I can help you calculate the exact break-even point for your specific quotes.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

How can I compare house insurance quotes fairly when sum insured and flood excess differ?

Comparing house insurance quotes when the sum insured and flood excesses differ requires standardising the variables so you are looking at an "apples-to-apples" comparison. In New Zealand, where building inflation, location risk, and Natural Hazards Commission (Toka Tū Ake EQC) levies play a massive role, small differences in policy settings can drastically change your actual financial exposure.

To compare your quotes fairly, follow these steps:

  1. Standardise the Sum Insured
  • Do not accept a lower sum insured just to get a cheaper premium unless you are comfortable being underinsured. Use a independent online calculator—such as the Cordell Sum Sure calculator recommended by many NZ insurers—to find the actual estimated rebuild cost for your specific floor area, standard of finish, and location.
  • Ask each insurer to quote using that exact same sum insured figure so you aren't comparing a policy built for a $750,000 rebuild against one capped at $600,000. Check also whether the policy offers a "SumExtra" or a safety buffer percentage extension.
  1. Adjust the Excesses to a Common Baseline
  • Request that each insurer re-quote with the exact same standard excess (e.g., $500 or $1,000).
  • For the flood excess (which is often separate and can be a fixed dollar amount or a percentage of the claim/damage), ask what the premium adjustment would be to make them match. If Insurer A has a $2,500 flood excess and Insurer B has a $500 flood excess, Insurer A's quote will look artificially cheaper. Calculate whether the premium savings of a higher excess are worth the extra cash you'd have to pay out-of-pocket during a weather event.
  1. Account for Statutory Levies and NHCover
  • Ensure both quotes factor in the correct Natural Hazards Commission Toka Tū Ake levy (NHCover) and GST. Usually, this is standardized per policy tier up to statutory limits, but it is wise to double-check that the base premium comparisons include all mandatory government and fire service levies.
  1. Compare Policy Definitions and Benefits (The "Fine Print")
  • Check how each insurer handles gradual damage (e.g., leaking pipes), temporary accommodation limits if your home is unlivable after a flood, and retaining wall/driveway sub-limits. A cheaper quote with a high flood excess might offer vastly inferior temporary accommodation support.

You can review general market benchmarks and guidance via MoneyHub's Home Insurance Guide or run direct comparisons using tools like Tower Insurance NZ or AMP Home Insurance.

If you'd like, tell me:

  • What are the sum insured amounts and flood excesses on your current quotes?
  • Is your property in a known flood-prone or high-risk zone?

I can help you calculate the true cost difference factoring in the risk exposure.

Ask anything

Captured 11 October 2026