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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

Which parts of a home insurance policy should I read before choosing one?

When choosing a home insurance policy in New Zealand, the policy wording matters more than the headline price. The sections below are the ones worth reading closely before you decide. ICNZ | Insurance Council of New Zealand

1. What is covered (“Insuring agreement” or “What you’re covered for”)

Check exactly what events are included, such as:

  • Fire
  • Storm and flood
  • Earthquake and other natural hazards
  • Theft and vandalism
  • Accidental damage
  • Water damage
  • Hidden gradual damage (if offered)
  • Damage to garages, sheds, fences, driveways, and other structures

Do not assume “comprehensive” means everything is covered—definitions and exclusions control what actually qualifies for a claim. NZI Site

2. Sum insured / rebuild cover

This is one of the most important sections.

Look for:

  • The maximum amount the insurer will pay
  • Whether it covers the full rebuild cost or only a set amount
  • Whether extra features need separate cover (for example, some retaining walls, pools, bridges, or jetties)
  • Whether demolition, debris removal, professional fees, compliance costs, and GST are included

In New Zealand, the sum insured is generally about the cost to repair or rebuild the home—not the property’s market value or land value. BNZ

3. Exclusions (“What is not covered”)

Read this section carefully. Common exclusions or limitations may include:

  • Wear and tear
  • Poor maintenance
  • Gradual damage
  • Defective workmanship or materials
  • Pests
  • Some types of water damage
  • Unapproved renovations
  • Business activities at home
  • Certain natural hazard situations

The exclusions can make a big difference between policies with similar premiums. NZI Site

4. Excesses

Check:

  • The standard excess
  • Natural disaster or earthquake excesses
  • Optional excesses you can choose for a lower premium
  • Whether different claims have different excess amounts

A cheaper policy can become expensive if you have a high excess when you need to claim. NZI Site

5. Claims settlement method

Look for whether the insurer pays by:

  • Full replacement/rebuild
  • Repair
  • Present-day value (taking age and depreciation into account)
  • Cash settlement

Also check whether you can choose your own builder or whether the insurer controls repair arrangements.

6. Additional benefits and limits

These are often where policies differ. Check limits for things like:

  • Temporary accommodation
  • Emergency repairs
  • Alternative accommodation after damage
  • Removing debris
  • Legal liability
  • Landscaping
  • Locks and keys
  • Appliances or fixed items

Some benefits may have separate dollar limits even if the overall policy limit is high. NZI Site

7. Your responsibilities (“Conditions”)

Read what you must do to keep cover valid, such as:

  • Maintaining the property
  • Informing the insurer about renovations
  • Telling them if the home becomes unoccupied
  • Taking reasonable security precautions
  • Providing accurate information

Changes to how the property is used or increased risks may need to be disclosed. NZI Site

8. Natural hazard and earthquake wording

For New Zealand homes, check:

  • How earthquake and natural hazard claims are handled
  • What parts of the property are covered
  • How your policy interacts with Earthquake Commission cover
  • Any special excesses or limits

9. Contents cover (if buying home and contents together)

Check:

  • Total contents sum insured
  • Limits for jewellery, electronics, bikes, artwork, tools, and other valuables
  • Whether items are replaced new-for-old or paid at current value
  • Whether specified high-value items must be listed separately ASB Bank

A quick comparison checklist

Before choosing, compare these five things side by side:

  1. Sum insured — is it enough to rebuild?
  2. Exclusions — what important risks are missing?
  3. Excesses — what would you pay after a claim?
  4. Claim settlement — rebuild, repair, or cash value?
  5. Special limits — are your home features and valuables properly covered?

A policy with a slightly higher premium may provide much better protection if it has broader cover, lower excesses, and fewer restrictive limits.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

Which parts of a home insurance policy should I read before choosing one?

Choosing the right home insurance policy requires looking past the headline price and diving into the fine print. In New Zealand, insurance policies can vary significantly between providers—especially regarding natural disasters, sum insured calculations, and exclusions.

Here are the key sections of a home insurance policy you should carefully read and compare before making a choice:

1. The Cover Type (Sum Insured vs. Indemnity)

  • What to look for: Most modern policies in New Zealand operate on a Sum Insured basis, meaning you set a maximum dollar amount it will cost to rebuild your home. Some older or specific policies used "Total Loss" or "Indemnity" values.
  • Why it matters: You need to check if the policy offers Total Loss replacement or if you are solely bound by your chosen sum insured. Look into whether the policy includes an automatic buffer (often an extra 10% to 20%) if your sum insured turns out to be too low after a major event like a fire or earthquake.

2. Natural Disaster Cover and Excesses (EQC / Toka Tū Ake)

  • What to look for: In New Zealand, residential property insurance is tied to Toka Tū Ake EQC (Earthquake Commission) cover for natural disasters like earthquakes, landslips, volcanic eruptions, and storms. Read how the policy interacts with EQC limits.
  • Why it matters: Pay close attention to how natural disaster excesses are calculated. Many New Zealand insurers charge a separate, higher excess for natural disasters (often a percentage of the claim or sum insured, rather than a flat dollar amount).

3. Exclusions and Limitations

  • What to look for: Every policy has a section explicitly detailing what is not covered. Common exclusions include unpermitted alterations, damage caused by gradual damage (like a slow-leaking pipe you didn't notice), wear and tear, and vacant properties if left empty for more than 60 consecutive days.
  • Why it matters: Knowing these exclusions prevents unpleasant surprises if a claim is denied. For example, many policies will cover the resulting damage of a burst pipe (like ruined carpets), but not the cost of fixing the pipe itself.

4. Excess Amounts and Types

  • What to look for: The excess is the amount you pay out-of-pocket when you make a claim. Look at your standard excess, but also check for specialized excesses (such as earthquake, flood, or glass excesses).
  • Why it matters: Choosing a higher excess will lower your regular premium, but you need to ensure you can comfortably afford that amount in an emergency.

5. Additional Benefits and Sub-Limits

  • What to look for: Scan the sections detailing "additional benefits" or "automatic extensions." This includes temporary accommodation costs if your home becomes uninhabitable, landscaping cover, replacement of locks after theft, and sustainability upgrades (some insurers offer extra funds to rebuild using eco-friendly materials).
  • Why it matters: Temporary accommodation is especially critical in New Zealand's tight rental market; check how long and up to what dollar limit the insurer will pay for you to live elsewhere while your home is rebuilt.

Actionable Next Steps

  1. Run a Rebuild Cost Calculator: Before looking at policies, use an independent online calculator (such as the Cordell Sum Insured Calculator recommended by most NZ insurers) to estimate an accurate rebuild cost for your specific property.
  2. Compare Policy Wordings (PDS): Download the Product Disclosure Statement (PDS) and Policy Wording document for at least two different providers and compare their sections on Gradual Damage, Temporary Accommodation, and Natural Disaster Excesses.
  3. Check Customer Service Ratings: Look at consumer advocacy reviews or Consumer NZ data to see how well the insurer handles actual claims, not just how easy they are to buy from.

Would you like help evaluating how to calculate your home's sum insured amount?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

Which parts of a home insurance policy should I read before choosing one?

AI Overview

When choosing a home insurance policy in New Zealand, you must carefully read specific sections of the Policy Wording document and the Policy Schedule before signing. Failing to understand these clauses can leave you underinsured or personally liable for structural damage, especially given the country’s high exposure to natural hazards.

🔑 The Critical Sections to Read

1. The Sum Insured (The Rebuild Value)

  • What it is: The maximum amount the insurer will pay to completely rebuild your home if it is destroyed.

  • Why it matters: Most NZ insurers use "Sum Insured" rather than "total replacement square-metre" policies. If your sum insured is $500,000 but a post-disaster demand surge drives actual rebuilding costs to $700,000, you must cover the $200,000 shortfall out of pocket. Make sure you look at how this value is calculated and regularly check it against online calculators or professional quantity surveyor reports.

2. Natural Disaster and Land Cover (NHCover)

  • What it is: How the private insurer coordinates with the Natural Hazards Commission Toka Tū Ake (NHC).

  • Why it matters: The NHC provides a capped layer of cover for natural disaster damage to your home and specific parts of your land. Your private insurer covers the remaining structural costs above this cap. Read the policy wording to see what happens to retaining walls, bridges, and driveways , as these are common friction points in NZ claims and often have highly restrictive limits or entirely separate excesses.

3. Policy Exclusions (The "What's Not Covered" List)

  • What it is: The section explicitly listing scenarios where the insurer will refuse to pay.

  • Why it matters: In NZ, you need to check specifically for exclusions regarding gradual damage (like slow water leaks behind walls), hydrostatic pressure (lifting paths or pools), and landslips or erosion. If you are buying a home built between 1990 and 2004, look closely for weathertightness exclusions , as insurers frequently exclude leaky building syndrome damage entirely.

4. The Excess Structure

  • What it is: The amount you have to pay out of your own pocket toward a claim before the insurer pays the rest.

  • Why it matters: Look beyond the "standard" excess. Many NZ policies apply specialist excesses for specific events. For example, if a house is located in a high-risk flood zone or a seismically active area, the insurer might apply a significantly higher hazard excess (sometimes up to tens of thousands of dollars) specifically for flood or earthquake damage.

5. "Hidden" Boundaries & External Structures

  • What it is: Definitions of what structurally constitutes "the home."

  • Why it matters: Check if fences, standalone garages, sleepouts, underground pipes, and swimming pools are automatically included under the main sum insured or if they require separate asset declarations.

📋 NZ Home Insurance Quick Comparison

Policy Section What to Look For NZ-Specific Risk to Manage
Sum Insured Demolition, building, and compliance costs Inflation & Demand Surge: Post-disaster construction costs spike rapidly.
NHC Cap / Hazard Cover Top-up cover rules for land and silt Land Damage: NHC covers specific land damage, but structure coverage falls entirely on your insurer.
Gradual Damage Limits on hidden water leaks Mold & Rot: Standard NZ policies usually cap gradual water leak cover to $2,000–$5,000.
Special Excesses Higher out-of-pocket costs for events Climate Risks: High-risk coastal or flood zones can carry heavy event-specific excesses.

To help narrow down your options, could you share if the property is located in a high-risk area (like a known flood plain or steep coastal hill)? Also, are you looking at a standard suburban standalone house , an apartment/townhouse , or a lifestyle block?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

Which parts of a home insurance policy should I read before choosing one?

When choosing a home insurance policy in New Zealand , reading the entire Product Disclosure Statement (PDS) and policy wording is ideal, but these critical sections require the closest attention before signing:

  • Scope of Cover (Sum Insured vs. Indemnity): Check whether the policy operates on a sum insured basis (where you set a maximum payout limit, often calculated via Cordell Sum Sure or similar calculators) or if it offers total replacement / defined events. Ensure you understand how underinsurance is handled.

  • Natural Disaster and EQCover Sub-limits: In New Zealand, residential property insurance works alongside the Natural Hazards Commission (NHC, formerly EQC). Check how your insurer handles the excess and top-up cover for natural disasters like earthquakes, landslips, and storms, and look at the Natural Hazards Commission Toka Tū Ake for official guidelines on what NHC covers.

  • Exclusions and Limitations: Review the fine print for what is not covered. Common exclusions include intentional damage, vacant or unoccupied properties (if left empty for a specific number of days, e.g., 60+ days), wear and tear, and retaining walls or certain types of fencing.

  • Excess Amounts: Look at both the standard excess and specific event excesses (such as higher excesses for earthquake claims, plumbing/escape of liquid, or temporary accommodation). Make sure you can comfortably afford the out-of-pocket costs if a claim occurs.

  • Additional Benefits and Sub-limits: Check what extra perks are included automatically, such as temporary accommodation costs if your home becomes uninhabitable, landscape/garden repair limits, and architect or council consent fees required during rebuilding.

  • Payment Terms and Cancellation Policies: Understand how your premiums adjust (e.g., annual indexing for inflation) and what penalties or refund rules apply if you choose to cancel or switch policies mid-term.

If you'd like, let me know:

  • Is your property owner-occupied or a rental investment?
  • Are you looking for sum insured or replacement coverage?

I can help you narrow down what specific clauses to look out for.

Ask anything

Captured 11 October 2026