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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I'm worried I won't be able to pay my next house insurance instalment. What happens to the cover if I miss it?

In New Zealand, if you miss a house insurance instalment, the cover does not usually stop instantly on the first missed payment, but what happens next depends on your insurer and policy wording. AA Insurance

Generally:

  • Your insurer will contact you about the missed payment and may give you a chance to bring the account up to date. Some insurers retry the payment or add the missed amount to a later instalment. AA Insurance
  • If the premium remains unpaid, your policy can be cancelled for non-payment. Once cancellation takes effect, your insurer generally won’t cover events that happen after that date. NZI Site
  • If something happens while your payment is overdue, you may face issues with a claim. Some policies require overdue premiums to be paid before a claim is settled, depending on the policy terms. BNZ

What to do now:

  1. Contact your insurer before the instalment is missed (or as soon as you know you can’t pay). Ask about options such as changing the payment date, splitting the payment, or setting up a short-term arrangement.
  2. Don’t cancel the policy without another cover in place, especially if your home has a mortgage, as your lender may require insurance.
  3. Check your policy schedule or wording for the exact grace period and cancellation process, because these vary between insurers. consumerprotection.govt.nz

If you tell me which insurer you’re with (for example, AA Insurance, AMI, State, Tower, Tower, etc.) and whether you pay monthly, fortnightly, or annually, I can help you find the specific rule that applies.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm worried I won't be able to pay my next house insurance instalment. What happens to the cover if I miss it?

If you miss a house insurance installment or automatic payment, your insurance cover does not usually vanish instantly, but it is at serious risk if left unresolved.

Insurance policies in New Zealand require timely premium payments to maintain continuous cover. Here is a breakdown of what typically happens and what steps you can take right now.

What Happens When a Payment is Missed?

  • The Grace Period / Automated Retry: Most New Zealand insurers (such as AA Insurance, Tower, FMG, or State) use direct debit or automatic credit card payments. If a payment fails due to insufficient funds, the insurer will usually try to process it again a few days later (often within 7 to 14 days). They will typically send an SMS, email, or letter notifying you that the payment failed.
  • Risk of Cancellation (Policy Lapsing): If the payment cannot be successfully collected after subsequent attempts, the insurer has the legal right to cancel or suspend your policy. Once a policy is cancelled or lapses due to non-payment, you are completely uninsured. If a storm, fire, or accidental damage occurs during a period where your policy has lapsed, you will not be covered to rebuild or repair your home.
  • Mortgage Implications: If you have a mortgage, your bank’s loan agreement almost certainly requires you to maintain active house insurance at all times. If your insurer cancels your policy for non-payment, they usually notify your bank, which can force the bank to take out expensive temporary mortgagee-indemnity insurance (which only protects the bank's loan, not your equity or belongings).

What You Should Do Immediately

  1. Contact Your Insurer Today: Do not wait for them to cancel the policy. Call your insurance provider's customer service or hardship team as soon as possible. Insurers would much rather work with you than lose your business.
  2. Ask for a Payment Extension or Temporary Holiday: Many insurers can place a brief hold on your payments, grant a grace period of a couple of weeks, or let you skip a beat by spreading the missed amount across your remaining installments.
  3. Adjust Your Payment Schedule: If monthly payments are becoming too tight, ask if you can switch to a fortnightly schedule aligned with your paydays, or temporarily adjust your policy excess to lower the overall premium.

Next Action Plan

  1. Call your insurer before your next billing cycle hits or immediately after a failed payment notice.
  2. Request a short grace period (e.g., a 14-day extension) to bridge the gap until your next payday.
  3. Confirm in writing (via email) any temporary arrangement you agree upon so your cover remains active.

Would you like to explore some general budgeting strategies to help manage household expenses and upcoming insurance installments?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm worried I won't be able to pay my next house insurance instalment. What happens to the cover if I miss it?

AI Overview

If you miss a house insurance instalment in New Zealand, your cover does not stop immediately, but it will face suspension or cancellation if left unpaid.

The exact outcome depends on your insurance provider (such as AA Insurance, Tower, State, or AMI), but NZ insurers generally follow a structured process:

  • First Missed Payment: Your cover remains active 1.2.1). The insurer will typically notify you via email or letter and automatically attempt to re-try the payment, or add the overdue amount onto your next scheduled instalment date. [Keeping on top of your premiums | nib nzWhat happens if I miss a payment?

  • Second Consecutive Missed Payment: If the retry fails or a second payment is missed, the policy enters a critical window. Your insurer will usually suspend or completely cancel the policy. If it is cancelled, you will no longer be covered for any damage or loss to your property.

  • The Mortgage Risk: If you have a mortgage on your home, your bank requires you to maintain active house insurance as a condition of your loan. If your policy lapses, the insurer is legally obligated to notify your bank, which can trigger serious legal issues with your mortgage lender.

🛠️ Proactive Steps You Can Take Now

Do not wait for the payment to fail. NZ insurers have dedicated financial hardship teams and are open to working out solutions if you reach out before the deduction date:

  • Request a Payment Pause or Hardship Assistance: Call your insurer immediately. Providers often offer short-term "premium holidays" or customized payment arrangements if you are experiencing genuine financial strain.

  • Adjust Your Excess: Ask to increase your policy excess (the amount you pay out-of-pocket when making a claim). Bumping up your excess can significantly lower your ongoing instalment costs.

  • Review Optional Add-ons: See if you can temporarily remove optional extras on your policy (like excess-free glass cover) to reduce the immediate bill.

If you are comfortable sharing, who is your insurance provider and when is the instalment due? I can give you more specific details on their grace periods or point you directly to their hardship contact options.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm worried I won't be able to pay my next house insurance instalment. What happens to the cover if I miss it?

Missing a house insurance instalment in New Zealand does not typically cancel your cover immediately, but it starts a strict process.

  • Initial grace period: If a single payment fails or is missed, most New Zealand insurers (such as AA Insurance or State) will not cancel your cover right away. They will usually attempt to re-draw or retry the payment a short time later (often around 14 days later) or add it to your next scheduled instalment. Your cover generally remains active during this brief window.

  • Notification and warning: Your insurer will contact you (by email or letter) to let you know the payment was unsuccessful and outline what steps you need to take. [State Insurance NZ]

  • Policy cancellation or lapse: If multiple consecutive instalments are missed or the outstanding balance is not cleared after subsequent retry attempts and notices, your insurer has the right to cancel or lapse the policy. If your policy is cancelled, you will no longer have house insurance cover, which could also breach the terms of your mortgage if you have a home loan.

What you should do right now

  1. Contact your insurer immediately: Do not wait for them to chase the missed payment. Call your insurance provider's customer service team. [State Insurance NZ]
  2. Ask for options: Explain your financial situation. Many insurers can arrange a temporary payment holiday, shift your payment frequency, or grant a short extension to help you bridge the gap before your policy lapses.

If you'd like, let me know:

  • Who your insurance provider is
  • Whether you pay weekly, fortnightly, or monthly

I can give you more specific details on how they typically handle grace periods.

Ask anything

Captured 11 October 2026