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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

My home has had flooding before and I worry about our belongings. Which NZ contents insurers should I look at?

If your home has flooded before, I’d focus less on finding the cheapest contents policy and more on checking flood wording, exclusions, claim limits, and how the insurer handles previous flood-risk properties.

In New Zealand, compare a range of established contents insurers such as:

  • AA Insurance — offers contents cover options that include events such as storm and flood, with policy limits and conditions to check carefully. AA Insurance
  • AMI Insurance — worth comparing for contents cover, particularly the excesses and claim settlement approach.
  • State Insurance — another major provider to include in comparisons.
  • Tower Insurance — offers home and contents insurance and is included in consumer comparisons of NZ insurers. Consumer NZ
  • FMG — often considered by people in areas with weather-related risks and is included among NZ contents insurance providers. Consumer NZ
  • MAS — another provider available for comparison. Consumer NZ

Questions I would ask each insurer before buying

Because you’ve had flooding before, ask specifically:

  1. “Will you cover my contents for flood damage given my property’s history?”

    • Some insurers may apply conditions, higher premiums, higher excesses, or decline cover depending on risk.

  2. “Is flood included as standard, or only under certain events?”

    • Make sure the wording covers the type of flooding you experienced (for example, surface water, overflowing waterways, stormwater, or internal water damage).

  3. “Is my contents sum insured enough?”

    • After a flood, replacing furniture, appliances, clothing, electronics and personal items can add up quickly.

  4. “What are the flood-related excesses and limits?”

    • A low annual premium can come with a large event excess or item limits.

  5. “How do you settle claims — replacement value, agreed value, or depreciated value?”

A key NZ point: the Natural Hazards Commission (formerly EQC) does not generally cover your household contents for storm and flood damage; contents cover comes from your private insurer according to your policy. NHC cover mainly relates to certain home and land natural-hazard cover. Natural Hazards Commission

Before you insure, it helps to prepare

  • Make a room-by-room inventory (photos/video are useful).
  • Keep receipts for expensive items where possible.
  • Store important documents and irreplaceable items in waterproof containers or somewhere elevated.
  • Check whether valuables (jewellery, cameras, collectibles, bikes, tools) need to be separately listed.

If you tell me whether you own or rent, and whether the previous flooding was from river/stream overflow, stormwater, coastal flooding, or a plumbing issue, I can suggest what policy features to prioritise.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

My home has had flooding before and I worry about our belongings. Which NZ contents insurers should I look at?

When you have a history of flooding or live in a flood-prone area, finding the right contents insurance in New Zealand requires looking closely at how different providers underwrite natural hazard risk, calculate premiums, and handle excess structures.

Major New Zealand contents insurers handle flood risk through risk-based pricing, meaning quotes are heavily influenced by granular, address-specific geographic data rather than just broad regional averages. Key providers to look at and compare include:

1. Tower Insurance

  • Why look at them: Tower was one of the first major insurers in New Zealand to implement fully risk-based pricing, utilizing detailed mapping for floods, earthquakes, and land slips.
  • What to note: Because they evaluate risk down to the specific property level, they are transparent about how flood risk impacts your cost. If your home has a history of flooding, getting a quote online from Tower will quickly show you whether they will insure the property and what kind of premium loading or specific flood excess might apply.

2. AA Insurance

  • Why look at them: Consistently rated highly for customer service and claims handling in New Zealand, AA Insurance provides standard contents cover that includes natural disaster and storm/flood damage.
  • What to note: They offer clear policy guidelines around what happens during major weather events. If you are an AA member, you may also access bundling or membership benefits.

3. AMI and State (IAG Brands)

  • Why look at them: As part of IAG (New Zealand’s largest general insurer), AMI and State are household names with broad market presence. Their contents policies cover sudden and accidental loss or damage from storms and floods.
  • What to note: They have extensive experience managing large-scale weather event claims across New Zealand. However, because of their size, their automated risk-mapping models will heavily scrutinize your exact address's flood history.

4. Youi

  • Why look at them: Youi uses a highly personalized underwriting model that relies on a deep dive into your property's specific characteristics during the quoting process.
  • What to note: They can be a good alternative to check if traditional insurers apply heavy blanket restrictions, as they tailor policies specifically around what features (such as elevated living areas or mitigation steps you've taken) your home has.

Key Factors to Check When Comparing Policies:

  • The Natural Disaster Distinction (Contents vs. Building): For structural damage to a home, the government's Natural Hazards Commission (NHC, formerly EQC) provides the first layer of cover. However, the NHC does not cover contents. Flood damage to your personal belongings (furniture, electronics, clothing, and loose rugs) is handled entirely by your private contents insurer.
  • Temporary Accommodation Benefits: If a severe flood makes your home uninhabitable, you will need to live elsewhere while repairs or drying-out processes happen. Check whether the contents or combined policy includes temporary accommodation limits (and whether those limits are adequate to cover rental costs in your area for several months).
  • Specific Flood Excesses: Insurers may impose a higher, specialized excess (the amount you pay out-of-pocket) specifically for flood or storm claims compared to standard theft or fire claims. Always review the policy schedule for excess variations.
  • Mitigation Disclosure: Be completely upfront about your home's flood history during the application process. Failing to disclose past flooding can result in a claim being declined. Conversely, if you have installed mitigation measures (such as flood barriers, improved drainage, or raising power outlets/appliances), let the insurers know, as some may factor these improvements into lowering your risk profile.

Recommendation: Because risk-pricing varies drastically between companies based on precise GIS flood mapping, it is best to run online quotes with at least three different providers (e.g., Tower, AMI, and AA Insurance) using your exact address to compare both the annual premiums and the specific flood excesses they require.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

My home has had flooding before and I worry about our belongings. Which NZ contents insurers should I look at?

AI Overview

If your home has a history of flooding, securing the right contents insurance in New Zealand requires navigating risk-based pricing. Unlike structural damage—where the government's Natural Hazards Commission Toka Tū Ake (NHC) covers a baseline—private insurers completely handle flood damage to your contents.

Because your property has flooded before, insurers will see this in your claims history or via national flood hazard mapping.

Key NZ Insurers to Look At

You should approach New Zealand’s major insurance groups, keeping in mind that they utilize advanced data to price risk individually by address:

  • IAG New Zealand Brands ( AMI, State, and NZI): As NZ's largest insurance group, they use risk-based pricing. While they are tightening rules on new policies for high-risk homes, they have a massive capacity and offer comprehensive contents policies.

  • Tower Insurance : Tower is highly transparent about its address-level risk Profiling. They evaluate your specific address for river and rainfall flooding using sophisticated data models. They will likely offer cover, but your premium or excess will directly reflect the flood model's severity rating for your exact coordinate.

  • AA Insurance : Consistently rated highly for customer service and claims handling. They offer standalone contents policies and actively manage natural hazard claims. Like others, they will evaluate your property’s flood risk history during the quote process.

  • Direct & Niche Options (Trade Me Insurance, MAS, FMG): Trade Me (underwritten by Tower) often offers competitive online quotes. If you qualify for MAS (professionals) or FMG (rural/semi-rural), they have excellent reputations for bespoke risk assessments.

Direct Comparison: What to Watch Out For

When comparing quotes for a flood-prone home, the "cheapest" policy can be a trap. Pay close attention to these three variables:

Feature Standard Policy What to Expect for Flood-Prone Homes
The Excess Usually $250 – $300 Insurers may impose a special flood excess. This can jump significantly (sometimes upwards of thousands) specifically for water-damage claims.
Premium Cost Average $863/year nationwide Risk-based pricing means your premium will be higher than the regional average due to past flood events.
Temporary Accommodation Included up to a limit Crucial if a flood makes your home unlivable. Ensure your contents policy includes this, as the government NHC does not cover relocation.

3 Essential Steps Before You Buy

  1. Do Not Cancel Existing Cover: If you currently have contents insurance, do not cancel it before securing a new policy. It is much easier to maintain or renew cover with an existing insurer than it is to get a brand-new policy approved for a known flood-risk home.

  2. Get Multiple Direct Quotes: Use online quote tools from Tower and AA Insurance to see if their automated systems flag your address. If online systems block the quote, you will need to call them directly to go through an underwriting assessment.

  3. Consider an Insurance Broker: If major brands decline coverage or give unaffordable terms, talk to a broker via Insurance Advisernet or similar networks. Brokers have access to specialty markets and can advocate on your behalf to find coverage for complex properties.

To help me give you more relevant advice, could you share:

  • Are you currently renting or do you own the home?

  • Do you already have an active contents policy , or are you looking for a completely new one?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

My home has had flooding before and I worry about our belongings. Which NZ contents insurers should I look at?

When your property has a history of flooding, finding an insurer requires looking closely at how different companies handle flood risk, excesses, and application terms. In New Zealand, standard comprehensive contents policies generally cover sudden and accidental water damage or floods, but previous claims or high-risk locations mean underwriters will evaluate your specific address closely.

Major New Zealand contents insurers to look at and compare include:

  • AA Insurance : Consistently ranks high for customer satisfaction and provides clear, comprehensive standard policies. They act as a single point of contact if natural disaster or storm claims interact with official levies.

  • AMI Insurance : One of the country's largest insurers with extensive local experience handling regional weather events and storm recoveries across both the North and South Islands.

  • State Insurance : Offers comprehensive contents packages with practical inclusions (such as temporary accommodation limits or food spoilage cover if a flood knocks out power).

  • Tower Insurance : Known for digital-first risk-mapping tools and flexible policy tiers, making it straightforward to check how your specific location's hazard profile alters your quotes.

  • FMG (Farmers Mutual Group) : Particularly strong if your property is rural, lifestyle-block based, or in a semi-rural township that may face localized overflow or heavy surface water. [State Insurance NZ]

Key Factors to Check for Flood-Prone Properties

  • Higher or Specific Excesses : Insurers may apply a higher specific excess for flood or water-related damage if a property has a documented history of flooding. Always check the excess amount before signing.

  • Disclosure Requirements : You must fully disclose the previous flooding history of the address when applying. Failing to declare past events can lead an insurer to decline claims later under non-disclosure rules.

  • Toka Tū Ake Natural Hazards Commission (NHC) : Remember that for general floods and storms, private insurers handle your home and contents damage, while the government's Natural Hazards Commission Toka Tū Ake manages specific land-cleanup or land damage guidelines.

You can review independent consumer satisfaction and performance data via Consumer NZ or compare current market offerings and rewards on platforms like Canstar New Zealand. [Canstar NZ]

If you'd like, let me know:

  • Whether you are the homeowner or a tenant
  • Roughly how deep or frequent the previous flooding was

I can give you more targeted tips on what specific policy wordings or exclusions to look out for.

Ask anything

Captured 11 October 2026