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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

We live somewhere that floods. What's the difference between the flood cover offered by NZ house insurers?

In New Zealand, “flood cover” can mean two different things: the government natural hazards cover (through Natural Hazards Commission Toka Tū Ake, formerly EQC) and the private flood cover in your house insurance policy. The main differences between insurers are usually in the private policy wording: what counts as a flood, what is covered, limits, excesses, and whether they will continue insuring a high-risk property. Natural Hazards

1. What all standard NZ home policies generally have in common

If you have a valid home insurance policy that includes fire cover (as most do), you generally also have natural hazards cover. For storm and flood, the Natural Hazards Commission cover is mainly for residential land, not the house itself. Your private insurer generally covers flood damage to the building. Natural Hazards

So after a flood:

  • House structure (walls, floors, kitchen, built-in fittings) → usually your private insurer
  • Contents (furniture, appliances, belongings) → usually your contents policy
  • Some residential land damage → Natural Hazards Commission cover, within limits Natural Hazards

2. Where NZ insurers differ

A. Definition of “flood”

Check the exact wording. Insurers may differ on whether they cover things such as:

  • River or stream overflow
  • Surface water after heavy rain
  • Stormwater system failure
  • Mud, silt and debris entering the home
  • Coastal inundation or storm surge

A property near a river, estuary, low-lying area, or floodplain should pay particular attention to these definitions.

B. Flood excess

A major difference is the excess you pay before the insurer contributes.

Some insurers may have:

  • A standard excess for most claims
  • A separate, higher flood excess
  • A very high excess for properties with known flood exposure

A higher excess can make a policy much cheaper, but it means you carry more of the cost after a flood.

C. Whether the house is insured for full repair or has limits

Compare:

  • The sum insured (the maximum amount available to rebuild)
  • Whether demolition, debris removal, and compliance costs are included
  • Whether temporary accommodation is included and for how long

D. Contents cover after a flood

Check:

  • Replacement value vs depreciated value
  • Limits for particular items
  • Whether sheds, garages, outdoor items and vehicles are included

E. Future insurability

For homes with repeated flooding, insurers may:

  • Charge higher premiums
  • Add higher excesses
  • Restrict some cover
  • Decline to offer renewal in some circumstances

This is one of the biggest practical differences for flood-prone homes. The Treasury

3. Things to compare when getting quotes

For a flood-prone property, I would compare policies using a table like this:

Question Why it matters
Is flood damage to the home included? Confirms the core protection
What is the flood excess? Determines your out-of-pocket cost
Does it cover silt/debris clean-up? Floods often create expensive clean-up
Is temporary accommodation included? You may need to leave for repairs
Are retaining walls, driveways, fences and landscaping covered? These are often limited or excluded
Will they renew flood-prone properties? Important if flooding is recurring
Are there exclusions for known flooding? Can change the value of the policy

4. A useful question to ask each insurer

Ask:

“If my home is flooded by rising water from a river, stream, stormwater overflow, or surface flooding, exactly what parts of my house, contents, and land would you pay for, and what excess would apply?”

Also ask them to confirm the answer in writing, not just over the phone.

If you tell me which insurers you are comparing (for example AA Insurance, Tower Insurance, AMI Insurance, State Insurance, etc.), I can compare their flood wording side by side.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We live somewhere that floods. What's the difference between the flood cover offered by NZ house insurers?

When you live in an area prone to flooding, understanding how New Zealand house insurers handle flood risk is critical. A common misconception is that the government’s Natural Hazards Commission Toka Tū Ake (NHC)—formerly EQC—covers house floods. In reality, NHC only covers certain storm or flood damage to residential land, leaving structural flood damage to the building entirely in the hands of your private insurer.

While standard private house insurance policies in New Zealand generally cover sudden and accidental flood damage to your dwelling, how different insurers calculate your financial exposure, set your excesses, and apply exclusions varies significantly.

Key Differences Across NZ Insurers

1. Flood Excess Structures (Standard vs. Dynamic/Risk-Based)

  • Standard Excesses: Most major insurers apply a standard excess (e.g., $400 to $500) to flood claims, much like fire or theft.
  • High-Risk/Specific Flood Excesses: For homes located on known floodplains or with a history of inundation, insurers may apply a higher, specialized flood excess (sometimes thousands of dollars, or a percentage of the claim value) to reduce their payout exposure. Some insurers may choose to exclude flood cover altogether upon renewal if a property has flooded repeatedly.

2. Definition of "Sudden and Accidental" vs. Gradual Damage

  • Insurers cover sudden external events, such as a local river bursting its banks or torrential rain overwhelming stormwater drains.
  • However, they draw a strict line regarding gradual damage. If water seeps in slowly over time due to poor property drainage, leaky retaining walls, or structural waterproofing failures, most standard policies will decline the claim, though some offer small limited sub-limits for hidden gradual water leaks.

3. Land and Outbuilding Coverage Variations

While the structural house is handled by your private policy, ancillary structures and property features sitting outside the physical footprint of the home see different limits across providers:

  • Retaining Walls and Driveways: Some insurers provide distinct sub-limits for repairing driveways or private retaining walls damaged by surface water run-off (often capped between $25,000 to $75,000 depending on the provider and policy tier).
  • Temporary Accommodation: If a flood makes your home uninhabitable, standard policies include temporary accommodation allowances (often capped at 12 months or up to a percentage like 10% of your sum insured). Check whether your provider counts this within or on top of your standard policy caps.

4. Sum Insured vs. Full Rebuild/Area Replacement Policies

In a major regional weather event where multiple houses flood simultaneously, construction costs and tradie rates spike drastically ("demand surge").

  • Sum Insured Policies (e.g., Tower, AMI, State, AA Insurance): You are locked into a maximum payout cap. If your flood damage outstrips your chosen sum insured, you carry the shortfall.
  • Full Rebuild/Area Replacement Policies (e.g., MAS): Some specialized insurers offer policies that cover the actual cost to completely rebuild your home to its original standard, shielding you if post-disaster building inflation runs wild.

What to Check in Your Policy Wording

If you live in a flood-prone zone, do not just look at the yearly premium. Check your policy schedule for:

  1. Specific Flood Exclusions or Sub-limits: Does the insurer restrict coverage for ground-level basement areas or outbuildings?
  2. Your Applied Excess: Is there a separate, punitive flood excess hidden in the fine print?
  3. Land Drainage and Mitigation Requirements: Some policies require you to maintain specific stormwater management or clear culverts to keep your flood cover active.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We live somewhere that floods. What's the difference between the flood cover offered by NZ house insurers?

AI Overview

In New Zealand, the foundational difference between house insurers when it comes to flooding isn’t typically what they cover (as most standard comprehensive policies cover sudden and unexpected flood damage), but rather how they calculate your premium (risk-based pricing) , how they limit total payouts , and how they work alongside the government’s Natural Hazards Commission (NHC).

Understanding the critical differences across the New Zealand insurance market requires examining three core areas:

1. Risk-Based Pricing vs. Blanket Premiums

New Zealand insurers have shifted away from "subsidizing" high-risk homes with low-risk premiums. If you live in a known floodplain or low-lying area, your pricing will vary drastically depending on the insurer's data models:

  • Tower Insurance: Uses highly granular, asset-level risk-based pricing via partnerships with global modeling firms. They assess your specific address for river and rainfall flooding. If your house is high-risk, Tower may charge a significantly higher premium, impose a specific "flood excess" (out-of-pocket cost before they pay), or, in extreme cases, decline to offer flood coverage.

  • IAG Brands (AMI and State): Also use risk-based data to assess flood and landslip hazards. However, their pricing curves and risk tolerances differ slightly from Tower's. They review properties individually upon renewal or a new quote.

2. Cap Limits: "Sum Insured" vs. "Area Replacement"

If a severe flood completely destroys your home, how your policy is structured dictates your maximum payout:

  • The "Natural Hazard" Catch: Many insurers offer "Full Replacement" or "Extra Cover" if your home is destroyed by an ordinary fire. However, for natural hazards like floods, they strictly cap the payout at your chosen Sum Insured.

  • AA Insurance & AMI: Under standard terms, if a flood destroys the home, they cap the claim at the exact Sum Insured dollar limit listed on your policy. If inflation or building shortages drive up construction costs post-flood, you pay the difference.

  • MAS (Medical Assurance Society): Distinctly offers Area Replacement cover for total losses. They insure based on the square-meter footprint of your home rather than a fixed dollar amount, protecting you better against post-disaster demand surge costs.

3. The Private Insurer vs. NHC Split (Who Pays for What?)

A massive point of confusion in New Zealand is the split between your private insurer and the government’s Natural Hazards Commission Toka Tū Ake (NHC).

For a flood event, the liability is legally split:

  • Your Private Insurer pays for damage to the building structure (walls, flooring, structure) and your contents. The NHC does not cover house damage caused by storms or floods.

  • The NHC (via NHCover) covers land damage only. If a flood washes away your lawn, silt covers your yard, or a retaining wall within 8 meters of your home is damaged, the NHC handles it (up to land value caps).

  • Note: You do not claim through the NHC directly; your private insurer will manage both sides of the claim for you.

📊 Direct Policy Comparison Framework

Feature Tower Insurance AMI / State AA Insurance
Flood Pricing Model Highly granular risk profiling per property. Risk-based, adjusted per property hazard profile. Risk-based underwriting matrices.
Total Loss from Flood Capped at Sum Insured. Capped at Sum Insured (even with Home Plus upgrades). Capped at Sum Insured for natural hazards.
Gradual Water Damage Capped between $1,000–$3,000 depending on tier. Up to $3,000 for hidden plumbing leaks. Standard gradual internal limits apply.

⚠️ Critical Exclusions to Watch For

Regardless of the insurer you choose, almost all NZ policies explicitly exclude:

  • Gradual Water Damage: They only cover "sudden and accidental" inundation. If a slow, leaky pipe or rising groundwater dampens your foundations over months, it is rejected.

  • Sea Level Rise & Coastal Inundation: Standard flood policies cover rainfall and rising rivers, but gradual coastal erosion or predictable high-tide sea-flooding is increasingly excluded or subject to strict local land categorizations.

To help narrow down what to look for, are you trying to find a new policy for a home you're buying, or are you looking to review your current cover ahead of a policy renewal?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We live somewhere that floods. What's the difference between the flood cover offered by NZ house insurers?

In New Zealand , standard house insurance policies generally include sudden and accidental flood damage to the physical structure of your home (the building itself) as part of a standard storm or water damage benefit. However, how insurers treat, price, and manage flood risk varies significantly behind the scenes.

The differences between private house insurers regarding flood cover come down to several key areas:

  • Risk-Based Pricing vs. Broad Pooling: Some insurers (like Tower) use granular, property-specific risk-based pricing powered by specialized mapping data (assessing proximity to rivers, rainfall pooling, and storm surges). This means if your specific location has a high flood risk, your annual premiums will reflect that exact risk rather than being subsidized by a regional or national average. Other insurers may use broader regional pricing or limit exposure in known flood zones altogether.

  • Specialized Flood Excesses: For properties prone to repeat flooding, insurers differ sharply on the excess (the amount you pay out-of-pocket before insurance kicks in). While a standard excess might apply to normal claims, high-risk flood zones often face a separate, significantly higher specific excess for flood events (sometimes climbing into thousands of dollars).

  • Underwriting and Acceptance Criteria: Not all insurers have the same appetite for risk. If a property has a history of flooding, one insurer might offer full coverage with a hefty premium and high excess, while another might decline new business entirely or exclude specific types of recurrent land/water ingress if mitigation steps haven't been met.

  • The Government Layer Boundary (Toka Tū Ake EQC / NHC): It is vital to note what private insurers don't cover alone. Your automatic Natural Hazards Commission (NHC) cover provides a first layer for certain natural disasters, but for storms and floods, the NHC's mandate is heavily restricted to specific damage to residential land (like retaining walls or bridges) rather than the physical house structure. Flood damage to the actual house is entirely up to your private insurer's policy wording.

If you'd like to narrow this down for your specific situation, tell me:

  • Are you looking to switch insurers or buy a new policy?
  • Has the property flooded before or is it near a major waterway/coastline?

I can share what specific details to check in your policy wording or Consumer NZ guidelines.

Ask anything

Captured 11 October 2026