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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I live in a ground-floor property that has flooded before. What contents protection should I look for?

If you live in a ground-floor property in New Zealand that has flooded before, I’d prioritise contents insurance that explicitly covers flood damage, has a suitable replacement-value limit, and doesn’t exclude your property because of its flood history.

The key is to check the actual policy wording rather than relying on a policy being advertised as “comprehensive” or “all risks”. Flooding can be treated differently from other types of water damage, and the source of the water can matter.

1. The contents protection to look for

Flood and surface-water cover

Check that the policy covers water entering your home from surface flooding, overflowing waterways and heavy rainfall. Ask separately about stormwater backing up through drains, sewers or floor wastes, as these may have different exclusions or limits.

Cover despite previous flooding

Tell the insurer about the property's flood history before buying. Ask whether cover is available on normal terms, or whether there will be a flood exclusion, special excess, reduced limit or other conditions.

Enough cover to replace everything

Calculate the cost of replacing furniture, clothing, electronics, kitchenware, bedding, appliances and other belongings at today's prices. Check whether claims are settled on a replacement-value basis or a depreciated-value basis, and note any item-specific limits.

Temporary accommodation and cleanup

Check whether the policy pays for reasonable temporary accommodation if the home becomes uninhabitable, along with contents removal, cleaning or disposal costs. These benefits may have separate limits and conditions.

A manageable flood excess

Compare the excess specifically for flood or natural-disaster claims, not just the standard contents excess. A large special excess could leave you paying a significant amount after another flood.

2. New Zealand-specific details that matter

3. Questions to ask before taking out a policy

You can use this checklist when speaking with an insurer or broker.

Insurance checklist

0 of 6

My property has flooded before. Can you confirm cover is available with no flood exclusion?

Does cover include surface flooding, heavy rain, overflowing drains and sewer backup?

What is the flood-specific excess, and is there a separate payout limit?

Are my contents insured for full replacement cost, and what are the limits for valuables?

Are temporary accommodation, contents removal and flood cleanup covered?

Are there any waiting periods or special conditions for this address?

Copy checklist

For independent guidance, see the Insurance Council of New Zealand's consumer guides and Consumer NZ's contents insurance guide.

4. One important question about your property

Are you renting or do you own the ground-floor property?

That makes a difference because, if you're renting, you'll generally be looking for contents insurance for your belongings, whereas an owner may also need to coordinate contents protection with their separate building insurance. I can tailor the next steps to your situation, including what to do if insurers are reluctant to cover a property with a previous flood history.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I live in a ground-floor property that has flooded before. What contents protection should I look for?

Living in a ground-floor property with a history of flooding requires careful attention to your contents insurance policy. In New Zealand, while the government-backed Natural Hazards Commission (NHC Toka Tū Ake) covers certain natural disaster damages to land and residential buildings (up to $300,000 + GST), it does not cover household contents (furniture, electronics, clothing, etc.). Contents protection is entirely managed by private insurance companies.

When shopping for or reviewing contents insurance for a flood-prone ground-floor home, look for and clarify the following key details:

1. Explicit Flood Cover and Policy Exclusions

  • Check the baseline: Most comprehensive contents insurance policies in New Zealand include storm and flood damage as standard. However, given your property's history, you must read the fine print to ensure floods are not excluded or subject to strict limitations.
  • Risk-based pricing: Many NZ insurers use advanced data modeling to evaluate individual property risks. Because your ground floor has flooded before, expect insurers to factor this into your risk profile, which may influence your premium or excess. Never omit or misrepresent your property's flood history when applying, as non-disclosure can invalidate a claim.

2. Replacement Value vs. Indemnity (Present Day Value)

  • New-for-old (Replacement Cover): Ensure you choose a policy that offers full replacement value rather than indemnity cover. Indemnity cover factors in depreciation based on an item's age, meaning a flooded couch or TV would only be paid out at its heavily reduced second-hand value. Replacement cover ensures you get enough to buy equivalent brand-new items.

3. Excess Structures for Floods

  • Check for flood-specific excesses: Some insurance companies apply an additional excess specifically for flood or storm claims on top of your standard policy excess. Check if a higher, mandatory flood excess applies to your property due to its location, and make sure you choose an excess you can comfortably afford to pay out-of-pocket if another event occurs.

4. Temporary Accommodation Benefits

  • If a severe flood makes your ground-floor apartment or unit uninhabitable, you will need to move out while repairs and drying-out processes happen. Check if your contents policy (or your landlord's building policy, if you rent) includes temporary accommodation cover. This ensures the insurer assists with the cost of alternative housing while you are displaced.

5. Accurately Calculating Your Sum Insured

  • Under-insuring is a common trap. Walk through your home room-by-room and tally up what it would realistically cost to replace everything all at once—from wardrobes and kitchen appliances to books, electronics, and linen. Ground-floor floods can destroy low-lying storage, garage contents, and ground-level assets comprehensively, so a higher sum insured prevents you from falling short.

Practical Mitigation Tips for Insurance:

  • Itemize High-Value Possessions: If you keep valuable items, make sure they are properly noted or specified on your policy schedule.
  • Keep Visual Records: Take photos and keep digital receipts or records of your belongings and their condition. In the event of a flood, insurers require detailed room-by-room evidence and photos showing water levels to process claims efficiently.
  • Mitigation Efforts: Some insurers look favorably on practical steps taken to reduce risk (such as storing valuable items off the floor or utilizing lower-level flood barriers). Always disclose any protective measures you have taken.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I live in a ground-floor property that has flooded before. What contents protection should I look for?

AI Overview

When insuring a ground-floor property in New Zealand with a history of flooding, you need a policy tailored for high-risk risk profiles and immediate displacement needs. Because major New Zealand insurers are moving toward risk-based pricing and restricted coverage for flood-prone locations, securing the right policy terms is critical.

Look for these essential coverages and policy details:

1. Robust Alternative Accommodation Limits

If your ground-floor unit floods, it will likely be uninhabitable due to structural moisture and contamination. Under New Zealand tenancy law, if you rent, your landlord is not required to pay for your temporary housing.

  • What to look for: Ensure your contents policy includes Alternative Accommodation coverage. Check both the maximum dollar limit (e.g., up to $20,000) and the duration limit (e.g., up to 12 months) to ensure it can cover rent for a comparable property while yours undergoes extensive drying and repair.

2. "Replacement Value" vs. "Indemnity Value"

  • Replacement Value (New for Old): The insurer covers the cost to replace your items with brand-new equivalents, regardless of their age. This is crucial for carpets, major appliances, and electronics damaged by rising water.

  • Indemnity Value (Market Value): The insurer only pays what the item was worth right before the flood (taking wear, tear, and depreciation into account). Avoid indemnity-only policies for your primary contents, as a payout based on depreciated furniture and appliances will not cover the cost of buying new ones.

3. Clear Boundaries on "Gradual Damage" vs. "Sudden Events"

Standard contents insurance in New Zealand covers sudden, accidental events like flash flooding. However, they often heavily limit or exclude gradual damage (e.g., slow leaks or rising damp from previous water ingress).

  • What to look for: Ask for a policy that explicitly defines coverage thresholds for storm-related flooding vs. internal plumbing issues. Make sure your previous flood claim is fully disclosed so new issues aren't dismissed as pre-existing gradual damage.

4. Flood Specific Excesses and Exclusions

Because the property has a history of flooding, insurers may apply specific terms to your policy:

  • Imposed Flood Excess: A standard excess might be $250 or $500, but for a known flood risk, the insurer might implement a specific "flood excess" of $1,000 or more.

  • Exclusions: Review the fine print carefully to ensure the insurer has not completely excluded flood damage from your contents cover.

Key Red Flags to Avoid

  • High-risk exclusions: Avoid policies that explicitly exclude "surface water," "storm surge," or "action of the sea" if you are near a tidal or low-lying coastal zone.

  • Low sub-limits on critical categories: Some policies place strict caps (e.g., maximum $1,500 total) on home office electronics or major whiteware, which are the exact items most vulnerable on a ground floor.

To help narrow down your options, could you let me know:

  • Are you looking at this as a renter or an owner-occupier?

  • Do you know if the previous flood was caused by surface water flash flooding or an internal/infrastructure backup (like stormwater)?

  • Have you already received quotes that you're trying to compare?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I live in a ground-floor property that has flooded before. What contents protection should I look for?

For a ground-floor property in New Zealand that has a history of flooding, you must look for a contents insurance policy that explicitly provides explicit storm and flood cover, carries clear and manageable excess terms, and avoids full flood exclusions. Because insurers evaluate property risk closely based on Duty of Disclosure guidelines, finding and maintaining coverage requires specific attention to how past events are declared and handled.

Key Policy Features to Look For

  • Explicit Flood and Storm Inclusion: Confirm whether the policy covers damage caused by surface water, overflowing rivers, or heavy local stormwater runoff. Some lower-cost or basic policies completely exclude flood damage or limit it severely.

  • Full Replacement Value vs. Indemnity Value: Ensure your policy is set to "new for old" replacement value rather than indemnity value (which deducts for depreciation/wear and tear). Flood water ruins electronics, soft furnishings, and wooden furniture completely, making replacement cost critical.

  • Transparent Excess Structure: Check the specific excess amount applied to flood or natural disaster claims. Properties with a history of recurrent environmental risks sometimes attract a higher, specialized excess for water-related claims.

  • Temporary Accommodation Benefits: Check if the policy includes temporary accommodation support if the ground-floor unit becomes uninhabitable due to severe water ingress or contamination.

Crucial Steps and Actions

  1. Disclose the Flood History Transparently: Do not omit past flooding when applying or renewing. Under New Zealand insurance principles, failing to disclose material facts (such as a history of property flooding) allows insurers to decline claims or void the policy entirely. [Insurance Council of New Zealand (ICNZ)]
  2. Review Council Hazard Maps and LIM Reports: Keep copies of your local council's Flood Viewer or regional hazard data handy, as insurers will cross-reference your address against official flood-zone profiles.
  3. Shop Around Multiple Providers or Brokers: Because risk appetites differ across New Zealand insurers, obtain quotes from multiple providers or utilize an independent insurance broker who can negotiate terms for high-risk or previously flooded locations.

If you'd like, let me know:

  • What specific type of flooding occurred previously (e.g., stormwater runoff, coastal surge, or overflowing drains)?
  • Whether you are an owner-occupier or a tenant?

I can provide more tailored guidance on managing your disclosures and policy terms.

Ask anything

Captured 11 October 2026