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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I'm about to buy my first home and have never purchased house insurance. Where do I begin?

Buying your first home is a big milestone, and house insurance is one of the practical things to sort out before settlement. In New Zealand, the easiest way to start is to understand what you need to protect, how much cover you need, and what your lender requires. Settled.govt.nz

1. Start with the basics: what types of insurance do you need?

Most first-home buyers look at a combination of:

  • House/building insurance — covers the physical home (for example, damage from events such as fire or certain natural hazards, depending on the policy). If you have a mortgage, your lender will usually require this. Settled.govt.nz
  • Contents insurance — covers your belongings such as furniture, appliances, electronics, clothing and other household items. This is separate from the house itself. ICNZ | Insurance Council of New Zealand
  • Optional extras — depending on your situation, you may consider things like higher cover limits for valuables, accidental damage, temporary accommodation cover, or additional liability cover.

2. Get insurance quotes before settlement

Don’t leave this until the last minute. Once your offer is accepted and you’re moving toward settlement:

  1. Ask several insurers for quotes.
  2. Tell them the property details (address, build type, age, size, any special features).
  3. Confirm they are willing to insure the property.
  4. Arrange the policy to begin on settlement day (the day you become responsible for the property). Settled.govt.nz

If you’re getting a mortgage, your bank may ask for proof of insurance before settlement.

3. Work out the right amount of house cover

A common mistake is insuring a home for its purchase price or market value. Insurance is generally about the cost to repair or rebuild the house, which can be very different because the land value is not what you are insuring. ICNZ | Insurance Council of New Zealand

Most NZ policies use a sum insured amount — a maximum dollar amount your insurer will pay for rebuilding. If that amount is too low, you could face a shortfall after a major loss. Consumer NZ

Things that affect rebuild costs include:

  • floor area
  • materials used
  • number of bathrooms/kitchens
  • site access
  • demolition costs
  • professional fees
  • special features (for example, retaining walls or unusual structures)

4. Understand natural hazards cover in NZ

If you have private home insurance that includes fire cover (as most policies do), you generally receive automatic natural hazards cover through Natural Hazards Commission Toka Tū Ake for eligible events, subject to its limits and rules. It does not replace having private house insurance. ICNZ | Insurance Council of New Zealand

5. Compare policies, not just prices

When comparing insurers, check:

  • Excess — the amount you pay toward a claim before insurance contributes.
  • What events are covered — and what is excluded.
  • Accidental damage cover — whether it is included or optional.
  • Temporary accommodation limits — useful if your home becomes uninhabitable.
  • Contents limits — especially for jewellery, electronics, tools, bikes or collections.
  • Claim process and reputation — the cheapest policy may not be the best fit. Consumer NZ

6. Prepare a few details before you call insurers

Have these ready:

  • property address
  • purchase price (for context, not as the rebuild value)
  • approximate house size
  • year built
  • construction materials (for example, brick, weatherboard, concrete)
  • number of bedrooms/bathrooms
  • security features (alarms, locks, etc.)
  • estimated value of your belongings

A simple first-home buyer checklist

  • ✅ Get 3–5 house insurance quotes
  • ✅ Confirm your lender’s insurance requirements
  • ✅ Choose an appropriate rebuild/sum insured amount
  • ✅ Decide whether you want contents insurance
  • ✅ Read exclusions and excesses
  • ✅ Set cover to start on settlement day

A good next step is to ask your mortgage adviser or bank whether they have any minimum insurance requirements, then compare a few insurers using the same property details so you’re comparing like-for-like. Settled.govt.nz

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I'm about to buy my first home and have never purchased house insurance. Where do I begin?

Buying your first home is an exciting milestone, and sorting out house insurance can feel a bit overwhelming if you have never had to deal with it before. In New Zealand, your lender will legally require you to have house insurance in place before they release the funds for settlement day.

Here is a straightforward, step-by-step framework to help you begin:

1. Understand What House Insurance Covers

House (or dwelling) insurance protects the physical structure of your property—including the walls, roof, floors, garage, and permanent fixtures like built-in kitchens and bathrooms. It covers sudden and accidental damage from events like fires, storms, and accidental impacts.

Crucially in New Zealand, private house insurance automatically includes a levy and base layer of natural disaster protection via the Natural Hazards Commission (NHC Toka Tū Ake) for earthquakes, landslips, and volcanic activity.

2. Know the Difference Between Market Value and "Sum Insured"

One of the biggest traps for first-time buyers is confusing what they paid for the house with what it costs to insure.

  • Not Market Value: Your insurance does not cover the market value of the property or the price you paid (which includes the land value).
  • Sum Insured: Most policies in New Zealand operate on a sum insured basis. This is the maximum amount your insurer will pay out to completely demolish, clear, and rebuild your home from scratch (including materials, labor, council consents, and engineering fees) if it is entirely destroyed.
  • How to calculate it: Do not guess this number. Use online rebuild cost calculators provided by major insurers (such as the Cordell Sum Sure calculator) or consult independent resources like Sorted.org.nz. For unique or complex homes, a registered valuer or quantity surveyor can provide an accurate estimate.

3. Timing: When to Start Shopping

  • During Due Diligence: As soon as you have an offer accepted on a house (or even while reviewing the property file/LIM report), contact an insurer to confirm that insurance is readily available for that specific address. Some locations or high-risk properties can be difficult or expensive to insure.
  • Before Settlement Day: Your bank will require a "Certificate of Currency" (proof of insurance) from your chosen provider confirming that the policy is active starting precisely on settlement day—even if you aren't moving in immediately.

4. Key Decisions to Make When Getting a Quote

When you request quotes online or speak to an insurer, you will need to make a few standard choices:

  • Excess: This is the amount you pay out-of-pocket when you make a claim. Opting for a higher excess (e.g., $1,000 instead of $250) lowers your regular premium, but ensure it is an amount you could comfortably afford in an emergency.
  • Contents Insurance: While house insurance covers the building, it won't protect your furniture, appliances, or clothes. Most insurers offer a discount if you bundle your house and contents policies together.
  • Payment Frequency: Paying annually rather than monthly often saves you an extra administration fee or percentage charge.

Your Action Plan

  1. Run a calculator: Plug the specific details (floor area, bedrooms, construction materials, and year built) of the home you are buying into an online rebuild calculator.
  2. Shop around for quotes: Get quotes from at least two or three different New Zealand providers (e.g., AA Insurance, Tower, AMI, State, or via an insurance broker) to compare premiums and policy inclusions.
  3. Notify your solicitor: Once you select a provider, let your property lawyer or conveyancer know so they can coordinate the Certificate of Currency with your bank ahead of settlement.

Would you like help looking at how to calculate your rebuild sum insured for a specific type of property?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I'm about to buy my first home and have never purchased house insurance. Where do I begin?

AI Overview

You must arrange house insurance before your settlement day , as banks in New Zealand will strictly refuse to release mortgage funds without proof of adequate active coverage. Because home insurance is non-negotiable for buyers, getting it sorted should be right at the top of your to-do list as soon as you find a property you love.

Here is the exact step-by-step action plan to navigate your first house insurance purchase:

Phase 1: Check the Property's Insurability (Before making an unconditional offer)

Not every house in New Zealand is easily insurable. Before you legally lock yourself into a purchase, you need to verify the insurer will actually cover the house.

  • Identify High-Risk Factors: Properties in areas prone to natural hazards (e.g., severe flood zones, coastal/clifftop erosion, or high earthquake zones like Wellington) can face sky-high premiums or rejected applications. Pre-1935 homes or homes with monolithic cladding or no Code Compliance Certificate (CCC) also face extra scrutiny.

  • Gather Your Property Data: You will need the specific home details to get a quote, including the age, exact square-footage floor area, wall cladding material (e.g., brick, weatherboard), and roof type.

  • Get a "Letter of Intent": If you are buying via auction or making a conditional offer, ask an insurer for a Letter of Intent. This document legally signals to your bank that the property is insurable subject to you winning the auction or fulfilling your conditions.

Phase 2: Calculate Your "Sum Insured"

In New Zealand, standard house insurance operates on a Sum Insured model. This is the absolute maximum cap an insurer will pay to rebuild your house if it is completely destroyed.

  • Do Not Use Market Value: Your sum insured should not match the purchase price or the council's Capital Value (CV). Market value includes the cost of the land, but your insurance only needs to cover the physical building structure.

  • Calculate Rebuild Costs: Your sum insured must cover modern demolition costs, debris removal, council consenting fees, professional architect costs, and the actual raw building inflation costs.

  • Use Online Tools: Most major Kiwi insurers provide a free Cordell Sum Sure calculator on their websites to help you easily estimate a realistic rebuild figure based on your specific address.

Phase 3: Gather Quotes and Secure the Policy

Do not simply accept the first offer, as comparing policies can save you hundreds of dollars annually.

  • Where to Look: You can approach direct general insurers (such as Tower Insurance, State Insurance, or Initio), check white-label policies through major retail banks (like ANZ, ASB, or Westpac), or hire an independent insurance broker.

  • Bundle for Discounts: If you already have car or contents insurance with a specific company, start there. Most providers offer substantial multi-policy discounts.

  • List the Bank as an Interested Party: When finalized, you must legally name your mortgage lender as the "First Mortgagee" on the policy documentation.

Phase 4: Issue the Certificate to Your Lawyer

  • Set the Start Date: The active insurance policy must officially start on your exact settlement day , as this is the minute legal ownership transfers to you.

  • Request a Certificate of Insurance: Once paid or confirmed, request a Certificate of Insurance (sometimes called a Certificate of Currency) from your provider. Send this directly to your conveyancing lawyer. They will pass it to the bank to trigger the drawdown of your loan.

To help give you more specific guidance, let me know:

  • Have you already found a specific property , or are you still actively looking?

  • Do you know if the property has any potential risk flags (e.g., very old character home, plaster finish, or located in a flood/earthquake zone)?

  • Are you planning to purchase through a standard conditional contract or via a live unconditional auction?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I'm about to buy my first home and have never purchased house insurance. Where do I begin?

Buying your first home is an exciting milestone, and sorting out house insurance is one of the most critical steps in the due diligence process. In New Zealand , your lender (the bank) will strictly require you to have active house insurance as a condition of drawing down your mortgage.

Here is a straightforward, step-by-step guide on where to begin:

  1. Start before you go unconditional
    Never wait until settlement day to think about insurance. Ideally, you want to confirm a property is insurable before your sale and purchase agreement goes unconditional, or ensure you include a specific "subject to insurance" clause in your contract with the help of your Insurance Council of New Zealand (ICNZ) Buying a House Guide.
  2. Understand "Sum Insured" vs. Replacement
    Most New Zealand house policies operate on a sum insured basis. This is the maximum amount your insurer will pay to completely rebuild your house if it is totally destroyed. Use an online sum insured calculator (most major NZ insurers provide these) or get a professional valuation to ensure you don’t underinsure, factoring in current building and demolition costs.
  3. Know what is covered (and what isn't)
  • Standard Damage: Fire, storm, theft, and accidental damage to the physical structure (walls, roof, built-in fixtures, fences, and paths).
  • Natural Disaster (NHCover): House insurance in NZ includes a statutory natural disaster levy/cover through the Earthquake Commission (Natural Hazards Commission / Toka Tū Ake EQC) for land and structural damage up to a certain threshold, layered under your private policy.
  • Exclusions: Standard policies generally exclude wear and tear, intentional damage, and certain types of unmanaged land instability unless specifically underwritten. [Consumer NZ]
  1. Shop around and compare quotes
    Reach out to a few different New Zealand providers (such as AA Insurance, AMI, State, Tower, or BNZ/ANZ-partnered insurers) to compare premiums, excesses, and policy wording. Advice and independent consumer advocacy guidelines can be checked via Consumer NZ's Insurance Guide.
  2. Finalise the policy for settlement day
    Once your purchase is unconditional and you are ready for settlement, contact your chosen insurer to activate the policy. They will issue a certificate of insurance, which your property lawyer and bank will need to see before the funds are released on settlement day. [Insurance Council of New Zealand (ICNZ)]

To help narrow this down, could you tell me:

  • Are you actively looking at properties or about to make an offer?
  • Is the property a standard standalone house , an apartment , or a townhouse with a body corporate?
Ask anything

Captured 11 October 2026