Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

I have three house quotes but don't know how to choose. Walk me through the decision.

Choosing between three house quotes can feel tricky because the cheapest option isn't always the best value. The goal is to work out which quote gives you the right scope of work, confidence in the person doing it, and the lowest risk of unexpected costs.

I'll walk you through it step by step. You don't need to make the decision all at once, and you don't need to be an expert in building.

Step 1: What kind of house quotes are they?

First, let's establish what you're comparing, because the checks for a new build are different from those for a renovation or a roof replacement.

Step 2: Make sure you're comparing like with like

Before comparing prices, check whether all three contractors have priced the same job. New Zealand's Building Performance guidance recommends checking the scope, materials, fixtures and subcontractor costs carefully. Before building work startsChoosing a building practitioner

Use this checklist for each quote:

Your comparison checklist

0 of 7

The same work is included

Materials, fittings and quality are comparable

Labour and subcontractors are included

GST is included

Removal of waste, scaffolding and other extras are accounted for

Exclusions and provisional allowances are clearly listed

Start date and estimated duration are stated

Any unchecked item is something to clarify before making a final decision.

Step 3: Find the real cost

Don't automatically choose the lowest headline price. Look for things that could increase the final bill:

  • Exclusions: work you'll have to pay someone else to do.
  • Provisional sums: allowances for work whose cost isn't yet known.
  • Prime cost allowances: budgets for items such as taps, tiles or appliances that might not cover your actual choices.
  • Variations: extra costs if the scope changes.

Ask each contractor to explain these in plain language and confirm the likely additional costs in writing. A quote and an estimate are different: an accepted quote generally fixes the price for the specified work, while an estimate is an approximation. ​​Quotes and estimatesBefore building work starts

Step 4: Assess who you can trust to do the work

Compare more than the price:

  • Experience: have they done similar work successfully?
  • References: can you speak with previous customers or see completed projects?
  • Communication: do they answer questions clearly and promptly?
  • Qualifications and insurance: are the required licences in place, and what insurance cover do they have?
  • Project management: who coordinates trades, handles problems and keeps you informed?

A contractor who is transparent about risks may be a safer choice than one who promises the lowest price without explaining how they'll deliver it. Before building work startsChoosing a building practitioner

Step 5: Check the contract before committing

In New Zealand, residential building work costing $30,000 or more, including GST, requires a written contract. It's wise to have one for smaller projects too. Before signing, make sure it covers the scope, price, payment schedule, timing, variations and dispute resolution. Why contracts are valuableHomeowner rights and obligations

Don't feel pressured to accept a quote simply because it expires soon. Get any important promises or clarifications in writing first.

Step 6: Let's compare your actual three quotes

The most useful next step is to look at the numbers and details together. You can paste the quotes here or upload photos/PDFs, with personal details and your property address removed.

I'll help you identify missing work, hidden cost risks, value for money and the strongest option. If you share the prices first, I can start with those and work through the rest with you.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I have three house quotes but don't know how to choose. Walk me through the decision.

Choosing between three different house quotes (whether for a new build, a major renovation, or repair work) can feel overwhelming, especially when prices, scopes, and builder reputations differ. To make the best choice, you need to break down the decision beyond just the bottom-line price.

Here is a step-by-step framework to evaluate your quotes, protect your budget, and select the right builder for your project in New Zealand.


Step 1: Normalize and Compare the Scope (Apples to Apples)

The most common trap is comparing quotes based solely on the total price at the bottom of the page. Often, one builder is cheaper because they have left out key items that another has included.

  • Check the Inclusions and Exclusions: Go line-by-line. Does Quote A include scaffolding, waste disposal, and council consent fees, while Quote B lists them as "variations at cost"?
  • PC (Provisional Cost) and Prime Cost Sums: Look out for allowances. If a kitchen or bathroom PC sum is set unrealistically low (e.g., $10,000 for a kitchen), your final bill will skyrocket later.
  • Materials and Specifications: Ensure the quotes specify the same quality of timber, insulation, roofing, and fixtures. A cheaper quote might be using lower-spec materials that will cost more in maintenance down the track.

Step 2: Evaluate the Contract Type

How the price is structured dictates your financial risk:

  • Fixed Price (Lump Sum): Gives you price certainty. The builder takes on the risk of material price increases, provided you don't make changes during construction.
  • Cost-Plus (Charge-up): You pay for actual material costs, labor hours, and a margin (usually 15% to 20%). This can be cheaper if everything goes smoothly, but you carry 100% of the financial risk if delays or supply chain issues happen.

Step 3: Vet the Builder's Credentials and Reliability

In construction, the cheapest quote can become the most expensive if the builder goes bankrupt, abandons the site, or delivers sub-standard work.

  • Licensing: In New Zealand, ensure the person managing or carrying out Restricted Building Work (RBW) is a Licensed Building Practitioner (LBP).
  • Guarantees and Warranties: Check what independent builder's guarantees they offer (such as a Halo 10-Year Residential Guarantee or Master Builders/Registered Master Builders guarantee).
  • References and Past Work: Ask to call at least two recent clients whose projects were similar in scale. Ask them: Did the project finish on time? How were variations (extras) handled? Were they easy to communicate with?

Step 4: Use a Scoring Matrix

To bring objectivity to your decision, score each quote out of 10 across four pillars:

  1. Price & Value: Is it within your budget, and are allowances realistic?
  2. Scope Clarity: How detailed and transparent is the breakdown?
  3. Trust & Communication: Did they listen to your needs and respond promptly during the quoting phase?
  4. Timeline & Availability: Can they start when you need them, and is their estimated timeframe realistic?

What would you like to do next?

To help narrow down your specific situation:

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I have three house quotes but don't know how to choose. Walk me through the decision.

AI Overview

Choosing between house build quotes can feel overwhelming, but you can simplify it by looking past the bottom-line number. In New Zealand, quotes usually fall into three categories: Estimated Cost (Provisional Sums) , Cost-Plus , or Fixed-Price.

To make the right choice, you need to normalize the quotes so you are comparing "apples with apples." Follow this step-by-step framework to evaluate your options.

1. Check the Foundation & Earthworks (The Most Common Trap)

Earthworks and foundations are where New Zealand builds frequently go over budget due to varying soil types (like reactive clay or peat).

  • Look for "Provisional Sums" (PS): This is an educated guess. If one builder allowed $20,000 for earthworks and another allowed $40,000, the first quote isn't cheaper—it’s just riskier.

  • Engineered Ribraft vs. Conventional: Check what type of slab or flooring system is priced.

2. Audit the Inclusions and Exclusions

Create a spreadsheet and list what is actually included. Builders often omit expensive external items to make their headline price look lower.

  • Site Works: Are council building consents, resource consents, and water/sewer connections included?

  • Finishes: Does the quote include floor coverings (carpet/tiles), internal painting, and window treatments?

  • External: Are driveways, patios, fencing, clotheslines, and basic landscaping priced, or are they completely excluded?

3. Compare the PC Sums (Fixtures & Fittings)

Prime Cost (PC) Sums are allowances for specific items you haven't chosen yet (like kitchens, tapware, and appliances).

  • If Builder A gives you a $15,000 kitchen allowance and Builder B gives you $30,000, Builder A’s quote will look $15,000 cheaper on paper.

  • Look at the quality level. Does the allowance cover standard retail products, or will you face an immediate upgrade cost to get what you actually want?

4. Evaluate the Contract & Guarantee

The paperwork dictates your financial safety net during the build.

  • Master Build or Halo Guarantee: Ensure the cost of a 10-year independent residential building guarantee is included in the price.

  • Escalation Clauses: Check if there is a clause allowing the builder to pass on material price increases to you during the build.


Direct Quote Comparison

Feature to Check Builder 1 Builder 2 Builder 3
Contract Type Fixed / Cost-Plus / Estimate Fixed / Cost-Plus / Estimate Fixed / Cost-Plus / Estimate
Consents Included? Yes / No Yes / No Yes / No
Drainage & Services? Yes / No Yes / No Yes / No
Driveway & Patios? Yes / No Yes / No Yes / No
Total PC/PS Allowances $___________ ___________ \vert{}___________

If you want to narrow this down right now, tell me a bit more about your quotes:

  • What are the total dollar amounts and square meter sizes for each?

  • Are they fixed-price contracts , or do they have a lot of provisional sums?

  • What key things (like driveways or consents) did you notice are missing?

I can help you spot the hidden risks in the numbers.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I have three house quotes but don't know how to choose. Walk me through the decision.

To choose between three house quotes or building/reno quotes, compare them on an apples-to-apples basis by verifying inclusions, contract terms, and builder credentials rather than automatically picking the cheapest price.

When managing building or construction quotes in New Zealand, breaking down the decision requires a structured, step-by-step evaluation process.

1. Scope and Inclusions Check

  • Detailed Specification: Check whether each quote includes the exact same materials, fixtures, fittings, and finishes (PC sums and provisional sums).

  • Excluded Items: Look closely at what is left out—such as council consents, scaffolding, excavation, driveway work, flooring, or painting—as these hidden extras can quickly blow out a budget.

  • Consents and Code Compliance: Confirm whether the builder is managing the Building Consent Authority (BCA) process and if their fees cover Code Compliance Certificate (CCC) sign-off.

2. Commercial and Contract Terms

  • Contract Type: Identify whether the quote is a Fixed Price/Lapse contract, a charge-up (cost-plus) arrangement, or a rise-and-fall contract, noting the risks of material cost fluctuations.

  • Payment Schedule: Ensure payments are tied to clear, completed milestones rather than large upfront deposits (which are legally restricted or risky under the Building Act).

  • Variations Process: Review how extra work or changes are priced and authorized so you don't face inflated bills mid-project.

3. Builder Credibility and Protection

  • Licensing (LBP): Verify that the primary contractor is a Licensed Building Practitioner (LBP) through the MBIE LBP Register.

  • Guarantees and Warranties: Check if they offer a robust independent guarantee, such as a Master Builders or Certified Builders 10-year halo guarantee.

  • Track Record: Ask for recent local references or examples of completed projects similar to yours in New Zealand.

To help narrow down your choice, please share:

  • Are these quotes for a new build, a major renovation, or a specific trade job?
  • Do the prices vary significantly, or are they close to each other?
  • Are they using a standard industry contract (like Master Builders or NZIA)?
Ask anything

Captured 11 October 2026