Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

What should I look for in a multi-policy discount before assuming it saves money?

A multi-policy discount in New Zealand can be worthwhile, but the discount itself doesn’t prove you’re getting the best deal. An insurer might offer a discount for combining your car, home, contents or other insurance policies while charging more for one or more of those policies than a competitor would.

The key is to compare the total cost of equivalent cover, including excesses, exclusions and the likelihood of a claim being paid—not just the advertised percentage off.

7 things to check before committing

  1. The total annual premium after all discounts. Add up every policy, including fees, levies and any applicable taxes. Compare that total with buying equivalent cover separately from different insurers.

  2. The price of each policy before the discount. Ask for an itemised quote showing the standard premium, each discount and the final price. A large discount on an inflated starting price can still leave you worse off.

  3. The excess on each policy. A cheaper premium may come with a higher excess. Check whether you could comfortably pay those excesses if you needed to claim, and whether any special excesses apply.

  4. Whether the cover is genuinely equivalent. Check replacement-value limits, exclusions, accidental-damage cover, temporary accommodation, vehicle hire and other benefits relevant to your circumstances.

  5. Whether the discount applies to every policy. Find out which policies qualify, whether the discount is capped, and whether it applies to the entire premium or only certain components.

  6. What happens at renewal. Ask whether the discount continues, whether introductory offers expire, and how premiums might change after a claim or a change in your circumstances. Don’t assume a bundled price will remain competitive.

  7. How easy it is to change or cancel one policy. If you later move your car insurance elsewhere, could you lose discounts on your home or contents insurance? Check cancellation fees, policy conditions and any knock-on price increases.

A simple example: does the bundle actually save?

Imagine these are your annual quotes:

Option Annual cost
Home insurance in a bundle $1,800
Contents insurance in a bundle $300
Car insurance in a bundle $900
Bundled total $3,000
Equivalent cover with separate insurers $2,800
Actual saving from bundling –$200

Even if the bundled quote advertises a 10% discount, the bundle in this example still costs $200 more. These figures are illustrative, not actual market quotes.

Also compare whether one insurer offers a useful benefit, such as charging only one excess when a single event affects multiple insured items. Check the policy wording rather than assuming this applies. ICNZ Consumer Guide 2025Insurance

A New Zealand-specific point worth knowing

Don't assume that every insurer still offers multi-policy discounts. Consumer NZ reported in March 2025 that several major insurers had removed them, and insurers may instead calculate a personalised premium upfront. Three house insurers stop their multi-policy discountsWhat insurance discounts are available

For reliable comparisons, start with these resources:

The final test

Before accepting a bundle, ask the insurer:

  • What is my total annual cost, including all fees and levies?
  • What would each policy cost individually?
  • How does this compare with equivalent cover from other insurers?
  • Will any excess, exclusion or benefit change if I bundle?
  • What happens to my other premiums if I later move one policy?

My rule of thumb: choose the bundle only if it gives you a lower total cost for cover that meets your needs, or provides additional benefits worth paying for. A discount percentage is marketing; the final price and policy wording are what matter.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

What should I look for in a multi-policy discount before assuming it saves money?

Before assuming a multi-policy (or multi-product) bundle discount saves you money, it is vital to look past the headline percentage. Insurers frequently use bundling as a marketing tool, and structural shifts in the insurance market mean that bundled discounts are not always the cheapest route.


Key Factors to Check Before You Bundle

  • Base Premium Comparison: Check the unbundled, standalone price of each individual policy against competitors. A 10% or 15% discount on an inflated base rate can easily end up costing more than buying separate policies from different providers.
  • The "Loss-Leader" Trap: Insurers often price one policy very competitively (e.g., cheap car insurance) while pricing the bundled policy (e.g., house or contents) higher. Calculate the total combined cost of all policies together rather than looking at the discount in isolation.
  • Shifting Industry Standards: Major insurers and banks in New Zealand have moved away from standard multi-policy or multi-product discounts (for instance, providers like Tower and ASB General Insurance have phased out or altered standard multi-policy structures in favor of individual risk-based pricing). Always verify if the discount is still actively offered or if it is being phased out at your next renewal.
  • Exclusions on Levies and Taxes: Read the fine print to see what the discount actually applies to. Multi-policy discounts usually apply only to the base premium and are frequently excluded from government levies (like the Fire and Emergency New Zealand levy) and GST.
  • Compromising on Cover Quality: Ensure that bundling doesn't force you into a policy with higher excesses, lower sub-limits, or exclusions on critical risks (such as specific natural disaster provisions or flood cover) just to secure the bundle.

Actionable Steps to Verify the Savings

  1. Get Separate Quotes: Run independent quotes for your car, house, and contents insurance across at least three different providers to establish a true baseline market cost.
  2. Calculate the Total Annual Outflow: Compare the grand total of the bundled option (minus the discount) directly against the grand total of mixing and matching separate providers.
  3. Review Policy Excesses and Benefits: Confirm that the deductible (excess) and scope of coverage are identical across the comparisons; a cheaper bundle with a much higher excess may negate the savings if you need to claim.

Are you currently looking at bundling a specific set of policies (such as home, contents, and vehicle), or trying to compare quotes from a particular provider?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

What should I look for in a multi-policy discount before assuming it saves money?

AI Overview

Before assuming a multi-policy discount saves you money, you must check whether the discount even exists, as nearly all major New Zealand insurers have completely discontinued multi-policy discounts. Between 2024 and 2026, major players like AA Insurance, AMI, State, Tower, Vero, AMP, and ANZ phased out their bundling discounts. This shift followed regulatory crackdowns from the Financial Markets Authority (FMA) regarding system errors that failed to pass promised discounts to consumers.

If you are dealing with one of the rare providers still offering a bundle reward, evaluate the true cost by analyzing the following factors:

1. The Total Base Premium vs. Separate Quotes

  • Look at the "Sticker Price": A 10% or 15% discount sounds appealing, but if the provider's base premium is high, you are still overpaying.

  • The "Loyalty Tax": Insurers often price individual policies based on net-rated risk profiles rather than bundle rewards. Independent analysis by platforms like Quashed shows that Kiwis can save hundreds of dollars annually by mixing and matching providers for car, house, and contents policies rather than bundling.

2. Compromises in Coverage Limits

  • Check the Policy Details: Avoid assuming a bundled deal automatically provides identical protection.

  • Watch for Truncated Cover: Some multi-policy deals lower the cost by quietly trimming key benefits, such as lowering your contents limits, reducing accidental damage cover, or placing lower caps on high-value items.

3. Hidden Costs and Fine Print

  • Exclusion of Levies: Discounts are usually calculated strictly on the company's base premium. They do not apply to government levies, such as the EQC (Toka Tū Aotearoa) levy or Fire and Emergency NZ (FENZ) levies, making the actual discount smaller than it appears on paper.

  • The Multi-Excess Trap: While bundling can sometimes mean paying a single excess for one catastrophic event (like a fire affecting both home and contents), check if separate claims on different assets during a single event will require multiple standalone excesses anyway.

If you want to map out your insurance costs, let me know:

  • Which specific policies you are looking to secure (e.g., comprehensive car, house, or contents)?

  • Whether you prefer paying annually or monthly , as annual payments often yield an automatic 10% saving over monthly installments How to get a better deal on your car insurance

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

What should I look for in a multi-policy discount before assuming it saves money?

  • Base rate comparison , ensuring the individual policies aren't marked up before the discount is applied to make the combined price look cheaper than it actually is.

  • Coverage trade-offs , checking whether bundling forces you to accept lower coverage limits, higher excesses (deductibles), or poorer policy wording on one item just to get a discount on another.

  • Single vs. split provider value , comparing the bundled price against buying each policy separately from specialized providers who might offer a lower standalone rate.

  • Renewal price creep , monitoring whether the discount applies only to the first year (introductory) and disappears or shrinks significantly upon renewal.

  • Claims impact , understanding how a claim on one policy (e.g., a minor car bingle) affects the premium or discount eligibility of your other bundled policies (e.g., your home or contents insurance).

  • Flexibility and cancellation terms , verifying if canceling or modifying one policy breaks the bundle and retroactively recalculates or removes the discount from the remaining policies.

If you want, tell me:

  • What types of policies you are looking to bundle (e.g., car, home, contents, life)
  • Whether you currently have separate providers

I can help you break down what to calculate or ask your insurer before signing.

Ask anything

Captured 11 October 2026