Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

Which NZ house insurers should I look at?

For house insurance in New Zealand, I’d start by comparing four or five insurers rather than choosing on price alone. The best fit depends on your property's location, construction, natural-hazard exposure, rebuild cost and the policy's exclusions.

Consumer NZ's February 2026 comparison covers nine providers, and Canstar's 2026 customer-satisfaction research gives you another useful way to narrow the field. Best house and contents insuranceHome & Contents Insurance Star Ratings and Awards

NZ house insurers worth comparing

  1. MAS

A strong starting point if you value customer satisfaction and comprehensive cover. MAS topped Canstar's 2026 Home & Contents Insurance customer-satisfaction awards. Check its eligibility requirements and whether its full-area-replacement option suits your property. Home & Contents Insurance Star Ratings and AwardsCompare House Insurance NZ 2026

Website: mas.co.nz

  1. FMG

Worth considering for rural properties, lifestyle blocks and homeowners who value personal service. FMG also ranked first in Canstar's 2026 seniors' car and home insurance satisfaction award. Home & Contents Insurance Star Ratings and AwardsOur partnership with insurers :: Natural Hazards Commission Toka Tū Ake

Website: fmg.co.nz

  1. AA Insurance

A good mainstream quote to include, especially if you want to compare home and contents together. Check its replacement-cover terms, excesses and what it excludes for gradual water damage. Compare House Insurance NZ 2026Home & Contents Insurance Star Ratings and Awards

Website: aainsurance.co.nz

  1. Tower

Include Tower in your price comparison. Its home policies offer different cover levels, so compare the actual benefits and limits rather than just the cheapest tier. Compare House Insurance NZ 2026Best house and contents insurance

Website: tower.co.nz

  1. AMI and State

Both are worth getting quotes from. Their home policies include natural-hazard cover subject to policy terms, and AMI advertises limited cover for hidden gradual damage from internal plumbing leaks. Compare their premiums, excesses and benefit limits separately. Home & Contents InsuranceCompare House Insurance NZ 2026

Websites: ami.co.nz · state.co.nz

  1. Initio

Add this online-focused provider if you want another direct quote to compare against the bigger household names. Review the policy wording and cover limits carefully, especially if your house has unusual features. Compare House Insurance NZ 2026Best house and contents insurance

Website: initio.co.nz

Other options include Trade Me Insurance, AMP and NZI (often accessed through brokers). The Natural Hazards Commission lists participating insurers and brands if you want to check claims arrangements. Best house and contents insuranceOur partnership with insurers :: Natural Hazards Commission Toka Tū Ake

What matters most when comparing policies

Don't compare premiums until you've checked these five things:

  • Rebuild cover: Is it based on a sum insured, or does the policy offer full replacement or extra protection if rebuilding costs exceed your chosen amount?
  • Natural hazards: Check earthquake, flood, landslip and storm cover, including any property-specific exclusions.
  • Hidden water damage: Gradual leaks can be expensive. Check the dollar limit and what counts as gradual damage.
  • Temporary accommodation: Compare the maximum amount and how long you're covered if the house becomes uninhabitable.
  • Excesses and exclusions: Check the excess for earthquakes, water damage and other events, plus any special conditions applying to your property.

Consumer NZ has a useful house insurance buying guide and provider comparison. How to get the best house and contents insuranceBest house and contents insurance

My recommendation

Start with MAS, AA Insurance, Tower, AMI and Initio for a standard owner-occupied home. Add FMG for a rural property, and consider a broker if the property is high-value, unusual or difficult to insure.

One question that would help me narrow this down: what sort of house are you insuring?

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

Which NZ house insurers should I look at?

When looking at house insurance in New Zealand, the market is broadly split between major mainstream insurers (which typically operate on a sum insured model) and niche providers offering alternative structures like area/full replacement.

The main providers to look at, categorized by how they approach coverage, include:

1. The Major Insurers (Sum Insured Models)

Most prominent Kiwi insurers use a "sum insured" approach, meaning you choose a fixed maximum payout limit based on a calculator (such as Cordell Sum Sure).

  • Tower: Frequently recognised for value and innovation (such as Canstar’s Home & Contents Insurer of the Year). They use a high-tech, address-level risk-pricing model and offer tiered plans (Standard, Plus, Premium).
  • AA Insurance: Consistently voted among New Zealand's most trusted general insurers. They offer robust policies that include benefits like temporary accommodation and multi-policy/membership discounts.
  • AMI & State: Both are major brands under the IAG umbrella. They are household names across New Zealand with extensive repair networks (such as AMI HomeHub) and comprehensive benefits (including limits for retaining walls, gradual damage, and sustainability upgrades).
  • Initio: A popular independent online option known for providing fast, transparent digital quotes, often catering well to properties that can be trickier to insure elsewhere.

2. Area Replacement Provider

  • MAS (Medical Assurance Society): While open to a broader range of professionals and clients today beyond just medical fields, MAS is notable for offering mainstream area replacement coverage. Unlike a strict sum insured, area replacement aims to cover the actual cost to rebuild your home per square metre, even if construction inflation or material costs spike significantly after a disaster.

Key Factors to Consider When Comparing NZ Policies:

  • Sum Insured vs. Full Replacement: Make sure you understand whether your policy caps your payout at your chosen sum insured limit (leaving you vulnerable if construction costs surge) or if it features extended safety margins (e.g., some policies provide an extra percentage buffer specifically if the home is destroyed by fire, or full replacement options like MAS).
  • Natural Hazards Commission (NHC / formerly EQC) Cover: In New Zealand, your house insurance automatically works alongside the government's NHC natural disaster cover for events like earthquakes, landslips, and volcanic activity. Ensure you check how your private insurer manages these claims on the NHC's behalf.
  • Risk-Based Pricing: Insurers heavily price policies based on your exact geographical location, flood risks, wind exposure, and soil types. Getting quotes from multiple providers is crucial because premiums can vary drastically for the exact same property depending on the insurer's internal risk mapping.
  • Additional Benefits: Look closely at sub-limits for temporary accommodation if your home is uninhabitable, as well as allowances for retaining walls, hidden gradual water damage, and land/fencing extras.

Recommendation: Run quotes across a mix of traditional direct insurers (like Tower, AA Insurance, or AMI) and independent or alternative providers (like Initio or MAS) to compare how their premiums and definitions of cover align with your home's specific location and build type.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

Which NZ house insurers should I look at?

AI Overview

When looking for house insurance in New Zealand, the top providers to evaluate depend heavily on whether you prioritize comprehensive coverage, high customer satisfaction, or tech-driven competitive pricing. The New Zealand market is dominated by major groups like IAG (which owns AMI , State , and NZI), Tower Insurance , and Vero , alongside high-performing mutuals like MAS and FMG , and digital challenger brands like Initio and Cove.


Top Picks & Market Leaders

My primary recommendation is to request quotes from a mix of traditional underwriters, customer-satisfaction leaders, and digital-first platforms to capture the best pricing for your specific property address.

Provider Best For Key Advantage
MAS (Medical Assurance Society) Maximum Protection & Rebuild Security Voted a Consumer NZ top-rated insurer, it offers unique Area Replacement coverage, paying the actual cost to rebuild regardless of material price spikes.
Tower Insurance Value & Customized Risk Pricing Winner of the Canstar 2026 Home & Contents Insurer of the Year, utilizing precise address-level risk data to reward lower-risk properties with premium reductions.
FMG (Farmers Mutual Group) Lifestyle Blocks & Customer Satisfaction Consistently tops Consumer NZ satisfaction surveys; highly specialized in regional homes, land liability, and lifestyle blocks.
Initio or Cove Speed & Digital-First Management Built entirely online, providing fast quotes and flexible digital dashboards with lower administrative overhead.

Alternative Major Providers

If you plan to bundle your home with car and contents insurance, checking the major underwriters can secure you significant multi-policy discounts:

  • AMI Insurance : Known for solid core benefits, offering promotional signup perks and an online dashboard.

  • State Insurance : Provides strong comprehensive tiers including hidden gradual plumbing damage up to $3,000 and temporary accommodation caps.

  • Bank-Branded Insurance : Providers like ANZ, ASB, Westpac, and BNZ offer white-labeled insurance policies underwritten by the major groups, which can easily integrate into your mortgage dashboard.


Hidden Costs & Critical Variables to Consider

  • Sum Insured Risks: Most providers use a "Sum Insured" model where you set a fixed dollar limit to rebuild. If inflation drives up building materials post-disaster, you absorb the deficit. Only MAS completely bypasses this via Area Replacement.

  • The Postcode Lottery: Insurers heavily enforce address-level risk-based pricing across NZ. Properties exposed to flood plains or seismic risk face sharply climbing premiums or significantly elevated excesses.

  • Natural Hazards Cover: Private insurers automatically bundle NHCover (formerly EQC) for natural disasters up to $300,000 + GST, but your insurer is responsible for anything above that cap.

To tailor this recommendation, could you tell me:

  • What is the general region or risk profile of the property (e.g., flat land, coastal, or a known hazard zone)?

  • Are you looking to bundle multiple policies (like car or contents) for discounts?

  • Do you prefer a traditional company with local brokers or a fully online automated setup?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

Which NZ house insurers should I look at?

When shopping for house insurance in New Zealand, you should look at major providers includingAA Insurance, AMI, State, Tower, Initio, and MAS (Medical Assurance Society).

Different insurers use different structural models for payouts (sum insured vs. full area/rebuild replacement) and cater to different eligibility or risk profiles.

Key NZ House Insurers and Their Approaches

  • AA Insurance : Frequently praised for high customer satisfaction and service value in independent consumer awards. Uses a standard sum insured model. [MoneyHub NZ]

  • AMI : One of the country's widest-reaching mainstream insurers, offering flexible comprehensive tiers and strong local branch/phone support structures.

  • State : Widely used option with comprehensive policies that include practical extra limits (such as gradual hidden internal plumbing damage and temporary accommodation allocations).

  • Tower: Noted for digital-first quote management and fixed-cap sum insured options, alongside flexible excess adjustments.

  • Initio: Popular online-focused challenger brand known for streamlined digital applications, competitive pricing, and investor/landlord as well as owner-occupier policies.

  • MAS (Medical Assurance Society): Distinct for offering an area replacement model rather than a strict sum insured cap, meaning it covers the full structural rebuild cost even if construction inflation spikes past original estimates (though eligibility requirements historically targeted specific professional groups).

Core Policy Types to Compare

  • Sum Insured: You set a fixed maximum cap for how much it would cost to rebuild your home. If building costs surge or under-insurance occurs, you carry the risk. Use calculators like Cordell Sum Sure to estimate accurately.

  • Area/Full Replacement: The insurer covers the actual cost to rebuild your home to a similar standard regardless of rising industry square-metre rates.

  • NHCover (Toka Tū Ake): Remember that all private residential policies that include fire insurance automatically bundle natural disaster earthquake/landslip cover up to $300,000 plus GST from the government scheme, which your private insurer administers.

To help narrow down which provider fits best, let me know:

  • Is the property an owner-occupier home or a rental/investment property?
  • What is the approximate age or construction type of the house?
Ask anything

Captured 11 October 2026