Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

I own expensive jewellery and artwork. Which NZ contents insurers should I look at?

If you own expensive jewellery and artwork in New Zealand, I’d look beyond standard contents insurance and compare policies that explicitly cover high-value individual items, accidental damage, theft, and the full cost of replacing or restoring a collection.

The key issue is that a policy can cover your contents generally but still impose a relatively low limit on jewellery, watches, paintings or other valuables. You may need to list individual pieces separately, obtain valuations, or arrange specialist cover.

NZ insurers and specialist providers to compare

1. NZI Distinction

Worth shortlisting

A premium contents policy designed for people with valuable collections. It offers at least $1 million in automatic contents cover, up to $100,000 in automatic jewellery and watch cover collectively, and art cover up to $100,000 per item and $500,000 in total. Higher-value pieces can be specified separately. Distinction Contents InsuranceDistinction Contents Insurance

Best to investigate if you have both substantial jewellery and fine art.

Official NZI Distinction contents cover

2. Chubb Masterpiece

A specialist option for fine art, antiques, jewellery and collections. Its itemised cover can insure eligible pieces at agreed values, with features including market-appreciation protection and cover for newly acquired items subject to conditions. Insurance for Your Art CollectionInsurance for Your Jewellery Collection

Worth comparing if: you want individual pieces insured at agreed values rather than relying on standard contents limits.

Official Chubb fine art cover · Chubb valuable articles

3. MAS

A useful mainstream comparison, particularly if you want to insure art as part of a contents policy. Its published limits include $8,000 per jewellery item and $40,000 for jewellery per event, plus $25,000 for works of art, unless different cover is arranged in your policy schedule. MAS Contents InsuranceInsure your art collection

Worth comparing if: most items fit within standard limits, with selected pieces requiring additional cover.

MAS art collection insurance · MAS policy wording

4. Rothbury Private Client Insurance

A broker-led route for people with substantial assets, including valuable jewellery, gemstones, fine art and other collections. Rothbury describes itemised cover with settlement at the insured agreed value for eligible jewellery. Private Client Insurance

Worth considering if: you want a broker to compare specialist policies rather than approach insurers individually.

Rothbury private client insurance

5. Tower

A mainstream alternative with Standard, Plus and Premium contents policies. Its published jewellery limits vary by tier, from $1,000 per item on Standard to $10,000 per item on Premium, with higher-value items needing to be specified. How to insure your jewellery 2026

Worth comparing if: you want a standard policy with separately insured high-value items.

Tower jewellery insurance guide

What matters most when comparing policies

Feature What to ask for
Jewellery Per-item and total event limits; cover for watches, rings and matching sets
Artwork Per-work and total collection limits; whether valuation is agreed or assessed at claim time
Accidental damage Cover for dropping, breaking or accidentally damaging an artwork or jewel
Theft and unexplained loss Whether theft outside the home and accidental loss are covered, and under what conditions
Worldwide cover Protection while travelling, wearing jewellery, or transporting artwork
Appreciation in value Whether market increases are recognised if a valuable piece is destroyed
Restoration Access to specialist art restorers and whether loss of value after restoration is covered
Security requirements Safes, alarms, locks and requirements when the home is unoccupied

One important distinction: agreed value is not the same as market value at the time of a claim. Ask the insurer to explain exactly how it would settle a total loss and a partially damaged item.

How I would approach this

  1. Get current valuations for your most valuable jewellery and artwork, particularly pieces whose value has changed over time.
  2. Prepare an inventory with photographs, receipts, artist details, provenance and valuation documents.
  3. Request comparable quotes from NZI Distinction and Chubb Masterpiece, and ask Rothbury to explore specialist alternatives.
  4. Compare the actual policy wordings and schedules, not just the headline contents sum insured or premium.

I would start with NZI Distinction and Chubb Masterpiece, while including Rothbury if the collection is substantial enough to justify broker advice. This is a shortlist to investigate, not a ranking of claims performance or price.

Two questions that would help narrow this down

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I own expensive jewellery and artwork. Which NZ contents insurers should I look at?

When you own high-value items like expensive jewellery and fine art, standard New Zealand contents insurance policies usually fall short. Most mainstream policies enforce strict single-item limits and aggregate caps (often capping unspecified jewellery or valuables at around $2,500 to $3,000 per item).

To properly protect valuable collections, you should look toward High Net Worth (HNW) or Private Client specialized insurance portfolios in New Zealand.

Key Providers for High-Value Collections in NZ

  • NZI (Distinction Policy): Specifically designed for high-value assets. It offers automatic cover for multiple pieces of jewellery up to $100,000 (with individual pieces up to $25,000 covered without itemizing). For fine art, it covers up to $100,000 per item and $500,000 in total. It also features built-in valuation services and market-increase protection for art.
  • Rothbury (Private Client Insurance): A brokerage that deals with tailored underwriting for unique and luxury collections. They provide customized agreed-value coverage on specialized assets like fine art, precious gems, watches, and bullion, ensuring you receive 100% of the insured value with no depreciation if a claim occurs.
  • Mainstream Insurers (AA Insurance, State, Vero, Tower): While major providers offer general contents policies, they require you to individually "specify" high-value artwork and jewellery on your schedule. You will need professional valuations and will likely pay an extra premium per item, but it ensures they are explicitly itemized past standard event limits.

Important Tips for Insuring Jewellery and Art in NZ

  • Professional Valuations: Most insurers will demand recent, certified valuations (typically updated every 2 to 3 years) for items exceeding standard thresholds before they agree to cover them.
  • Agreed Value vs. Indemnity: Look for policies that offer agreed value rather than indemnity (market value minus depreciation), especially for fine art which can appreciate over time.
  • Accidental Loss / "Anywhere" Cover: Ensure your policy covers your jewellery not just inside your home, but for accidental loss or mysterious disappearance anywhere in New Zealand or overseas.

If you like, I can help you compile a checklist of questions to ask an insurance broker regarding security requirements (such as home safes and monitored alarms) that insurers mandate for high-value collections. Do you want me to do that?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I own expensive jewellery and artwork. Which NZ contents insurers should I look at?

AI Overview

For expensive jewellery and artwork, you need to look at high-value or specialized contents insurance in New Zealand. Standard policies cap individual or total values for "unspecified" jewellery and art at low limits.

1. Mainstream High-Tier Contents Policies

Most major New Zealand insurers will cover expensive items, but you must specify them individually on your policy and provide independent valuations.

  • Tower Insurance (Premium Cover): Tower offers different tiers. Their higher-tier policies allow for much higher limits, but you must explicitly list individual items that exceed their standard unspecified sub-limits.

  • AA Insurance, State, and AMI: Providers like AA Insurance, State, and AMI usually cap unspecified jewellery/art at around $2,500 to $5,000 per item or set. To cover expensive items, they require you to "specify" the item on the policy, which raises your premium but ensures you are covered for the actual replacement value.

2. Specialized High-Net-Worth Insurers (Recommended)

If your collection is worth tens or hundreds of thousands of dollars, mainstream insurers might have caps on the total policy limit or strict security requirements (like commercial-grade safes). For extensive collections, look into specialized or broker-led insurance:

  • MAS (Medical Assurance Society): Known for comprehensive, high-quality cover. They often use an "area replacement" model rather than strict sum-insured caps for homes, and they are generally more accommodating for high-value personal contents.

  • Chubb Insurance New Zealand: Chubb is a global leader in high-net-worth insurance. They offer specialized policies like "Chubb Masterpiece," which are designed specifically for luxury homes, fine art collections, and expensive jewellery. They provide features like "worldwide cover" and cash settlement options that standard NZ insurers do not.

  • Rothbury or Crombie Lockwood (Insurance Brokers): For high-value art and jewellery, going through a broker is often the safest route. They can access specialty markets and tailor a policy specifically to your collection's security and layout.

Key Steps to Take Before Applying

  • Get Professional Valuations: Insurers will not accept your word on what a piece of art or jewellery is worth. You will need a registered valuation certificate dated within the last two years.

  • Check "Worldwide Cover": Standard policies cover your jewellery anywhere in NZ, but if you travel overseas, it may only cover it for short trips or not at all. Ensure your policy covers your jewellery while worn abroad.

  • Ask About "Pairs and Sets" Cover: If one earring from an expensive pair is lost, a good policy will pay to replace the entire set, not just half the value.

To help narrow down the best choice, could you share the approximate total value of your collection or whether you plan to travel overseas frequently with the jewellery?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I own expensive jewellery and artwork. Which NZ contents insurers should I look at?

When you own high-value collections like expensive jewellery and artwork, standard, entry-level contents insurance policies usually fall short because of strict single-item limits and low overall caps for valuables. In New Zealand, you want to look at insurers that offer either high-tier premium policies or bespoke high-net-worth packages.

Here are the key NZ insurers and policy types you should look at:

  • NZI (Distinction Policy) : NZI offers a specialised high-net-worth policy called Distinction Contents Insurance | NZI which is specifically tailored for luxury assets. It provides high default limits for artwork (up to $100,000 per item and $500,000 total) and generous undeclared thresholds for jewellery/watches (up to $25,000 individual limit without separate declaration, and $100,000 overall). It also includes features like complete replacement for sets/pairs and market value increases for art.

  • Tower (Premium Policy) : Tower’s highest-tier "Premium" contents insurance tier offers higher built-in sub-limits than standard policies (for instance, up to $10,000 per item for specified or higher-tier jewellery categories, depending on exact policy schedules). For pieces exceeding standard thresholds, you can explicitly "specify" items on your policy by providing professional valuations.

  • AA Insurance (Adjustable Event Limits) : AA Insurance provides policies featuring adjustable event limits. Rather than forcing you to itemize every single valuable or being capped by a rigid default category maximum, you can adjust your policy limits upwards if your combined jewellery or collection value surpasses standard baseline assumptions.

  • Broker-Led High-Net-Worth Insurers (Chubb, Crombie Lockwood, Apex, etc.) : If your artwork and jewellery collection scales into hundreds of thousands or millions of dollars, working with an insurance broker to access specialized private client policies (such as Chubb via a local broker) is often superior. These policies typically offer "agreed value" rather than "indemnity/indemnity-less-depreciation" value, worldwide "all risks" transit cover, and fewer security-related depreciation clauses.

Key tips for insuring high-value items in NZ:

  1. Professional Valuations : Most NZ insurers require an independent, up-to-date professional valuation (usually less than 3–5 years old) for any high-value artwork or expensive jewellery you wish to specify. [AA New Zealand]
  2. Specified vs. Unspecified : Check the single-item limits. If an insurer caps unspecified jewellery at $2,000 to $3,000 per item, any ring or necklace worth more than that must be individually listed ("specified") on the policy schedule. [QuoteHub NZ]
  3. Security Requirements : High-value policies often mandate specific security measures at your primary residence—such as monitored burglar alarms or a bolted-in Grade-certified safe for loose jewellery when not being worn.

To help narrow down the best fit, could you share:

  • Roughly what total combined value we are talking about for the jewellery and art?
  • Do you prefer a direct insurer (like AA or Tower) or working with an insurance broker?
Ask anything

Captured 11 October 2026