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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

How would you pick between low-price contents cover and better away-from-home protection?

I’d choose based on what you need to protect when you’re away from home, not just which contents policy has the lowest premium. In New Zealand, the best option depends on whether you mainly want to protect your belongings at home or also want cover for things like your phone, laptop, jewellery and other valuables when you take them out.

How I’d compare the two options

Option 1: Lower-price contents cover

Best for saving

I’d favour this if most of your belongings stay at home, your budget is tight, and you could afford to replace everyday items you take out with you.

  • Lower ongoing premium.
  • Focus on belongings at your home.
  • Check whether cover away from home is excluded or limited.

Option 2: Better away-from-home protection

Best for frequent use

I’d lean towards this if you regularly carry expensive belongings, commute with a laptop, travel around New Zealand, or would struggle to replace your phone after a theft.

  • Potential cover for specified belongings outside the home.
  • May offer protection against theft or accidental loss, depending on the policy.
  • Usually costs more, and limits, excesses and exclusions still apply.

The 4 things I’d check before choosing

  1. The value of what you carry. Add up the replacement cost of your phone, laptop, headphones, watch, handbag and other valuables. Could you comfortably replace them yourself?
  2. What “away from home” actually covers. Does it include accidental loss, theft from a vehicle, and damage outside the home? These can be treated differently by insurers. What Home, Contents & Car Insurance Don't Cover (NZ)Contents Insurance Policy
  3. The excess and item limits. A higher premium might not be worthwhile if valuable items have low claim limits or the excess eats up much of a potential payout.
  4. The actual price difference. Compare the extra annual premium against the amount you could realistically claim, not just the headline cover limit.

My rule of thumb

Your situation I’d lean towards
You rarely carry expensive items Lower-price cover
You take a laptop or expensive phone everywhere Better away-from-home cover
You travel frequently or have valuable jewellery Broader cover, checking travel limits
The premium difference is substantial and you have savings Lower-price cover may make sense

One important detail: don't assume a standard contents policy covers every item everywhere. For example, NZI advertises worldwide personal-effects cover for travel up to 90 days under its Distinction policy, but benefits vary by policy. Contents Insurance

Let’s narrow it down to your situation

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

How would you pick between low-price contents cover and better away-from-home protection?

Choosing between a low-price contents cover (which typically restricts cover to your home address or offers minimal specified limits) and better away-from-home protection (portable item extensions or comprehensive nationwide policies) comes down to balancing your upfront premium costs against your daily lifestyle risks.

Evaluating these options effectively involves looking at how you live, what you own, and how to weigh the trade-offs.

1. Assess Your Lifestyle and Mobility

  • How often do you leave the house with high-value items? If you regularly carry expensive gear outside your home—such as a high-end laptop for work or study, expensive prescription glasses, high-end cameras, or jewellery—a low-price policy that only covers items inside your four walls leaves you completely exposed.
  • Do you rent or own? If you rent and move frequently, or if your lifestyle is active and mobile across New Zealand, away-from-home protection is much more practical.

2. Audit Your Portable Belongings

  • Calculate the total value: Add up the replacement cost of everything you routinely take out of your house (smartphone, laptop, gym gear, sunglasses, handbag, jewellery).
  • Check sub-limits: Many standard or budget New Zealand policies that do offer away-from-home cover cap payouts per item quite low (e.g., $500 to $1,000) unless you specifically itemize them. Better policies have higher single-item or unallocated portable limits.

3. Weigh the Cost vs. Risk Trade-off

  • Low-Price/Home-Only Cover:
    • Pros: Lower monthly or annual premiums; ideal if you live a relatively stationary lifestyle, work from home, and your valuable assets rarely leave the property.
    • Cons: Zero payout if your laptop is stolen from your car, your phone is dropped and smashed on the footpath, or your jewellery is lost while you are out.
  • Better Away-From-Home Protection:
    • Pros: Comprehensive peace of mind across New Zealand; covers "out-and-about" mishaps like dropped phones, theft from vehicles, or lost items while traveling domestically.
    • Cons: Higher premium; you may pay for coverage you don't need if you rarely take valuables away from home.

Recommended Action Plan

  1. List your portable valuables: Write down every item you take out of your house regularly and its estimated replacement value.
  2. Compare policy definitions: When looking at quotes, check whether "away-from-home" cover is included automatically, available as an optional add-on, or capped at a low total sum (e.g., $1,000 total vs. up to your full sum insured).
  3. Calculate the premium difference: Often, upgrading from a basic home-only policy to one with nationwide portable cover costs only a few extra dollars a month. Compare that incremental cost against the out-of-pocket cost of replacing your most expensive portable item (like a $2,000 laptop).

How many of your daily-use items (like laptops, phones, or jewellery) regularly leave your home with you?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

How would you pick between low-price contents cover and better away-from-home protection?

AI Overview

Choose low-price contents cover if your high-value portable gear stays home, and opt for enhanced away-from-home (or "specified") protection if you regularly carry expensive items out and about.

Low-Price vs. Away-From-Home Protection Comparison

Feature Low-Price / Basic Contents Enhanced Away-From-Home / Specified
Primary Focus Protecting stationary assets (furniture, appliances) against fire/burglary at home. Comprehensive accidental loss/damage/theft for items carried daily anywhere in NZ.
Out-of-Home Scope Minimal or restricted (e.g., items stolen from a locked car during a break-in only). Broad "unspecified portable" limits or worldwide/trans-Tasman short trip extensions (up to $5k).
Valuables Sub-Limits Low default caps ($500–$2,000 per phone/watch/jewellery piece). Higher default tiers or individually specified (scheduled) items for exact replacement value.
Basis of Settlement Often indemnity value (depreciated/market worth) for older items. Replacement value (new-for-old) on tech, electronics, and gear.
Legal Liability Included (crucial for tenant damage), though general sub-limits apply. Standard to high liability ($2M+), protecting against incidents like biking into a parked car.
Annual Cost (NZ Avg) Lower baseline, heavily influenced by regional crime rates (e.g., lower in Dunedin/Chch, higher in Auckland/Wellington). Moderate-to-high, scaling up if you add scheduled items or high-tier plans.

How to Decide Using a Risk-First Formula

  1. Audit your mobile footprint: List every item that regularly leaves your house (e.g., $2,000 smartphone, $3,000 work laptop, prescription glasses, e-bike). If the total replacement cost exceeds the base policy's out-of-home sub-limit, a cheap policy leaves a massive funding gap.

  2. Check the excess math: If a budget policy has a $400–$500 excess and a $500 mobile phone limit, a cracked screen or minor theft yields a net payout close to zero.

  3. Separate "New-for-Old" vs "Indemnity": Cheap policies often depreciate clothing and portable goods. If a stolen 3-year-old jacket or camera gets paid out at 30% value, low premiums cost you more at claim time.

  4. Utilize comparison platforms: Run your asset list through tools like Quashed or NZ Compare to test whether upgrading to a "Plus/Distinction" tier costs only $10–$15 more per month than a bare-bones policy.

If you'd like, share:

  • Your rough total sum insured for belongings

  • Any high-value items (e.g., e-bikes, engagement rings, camera gear) you carry regularly

  • Whether you rent or own your home

I can help you pinpoint whether a budget baseline or a scheduled add-on makes financial sense.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

How would you pick between low-price contents cover and better away-from-home protection?

Choosing between low-price basic contents cover and comprehensive away-from-home protection comes down to balancing your lifestyle risks, the total value of portable items you carry daily, and your financial ability to replace lost or damaged gear out-of-pocket.

To decide which policy structure fits your needs in New Zealand, weigh your options across lifestyle habits, financial exposure, and policy terms.

Comparison of Cover Types

Feature / Priority Low-Price / Limited Contents Cover Better Away-From-Home / Comprehensive Cover
Primary Focus Covers stationary items inside your home (fire, storm, burglary). Extends accidental damage and theft protection nationwide or globally.
Portable Items (Laptops, Phones) Often excluded from accidental damage outside the house unless added as a costly extra. Usually covers high-value personal effects wherever you take them.
Cost Profile Lower annual premium, higher relative risk of unrecoverable out-of-pocket replacement costs. Higher premium, minimal surprise costs if an item is dropped, lost, or stolen outside.
Best Suited For Homebodies with few high-value portable gadgets who keep possessions secure at home. Frequent commuters, students, travelers, or owners of expensive laptops, phones, and jewelry.

Key Factors to Evaluate

  • Lifestyle and Mobility: Assess how often you leave the house with valuable items. If your laptop, tablet, expensive sunglasses, or sports gear commute with you daily to work, cafes, or shared spaces, basic fire-and-burglary policies leave a massive coverage gap.

  • Cost vs. Risk Tolerance: Review independent guidance from consumer advocacy groups like Consumer NZ to see how insurers structure basic versus comprehensive tiers. Calculate whether saving on a low-price monthly premium outweighs a sudden $2,000 replacement bill if an item breaks away from home.

  • Specified vs. Unspecified Items: Check how New Zealand insurers define portable valuables. Comprehensive policies may cover unspecified items up to a certain sub-limit per item, while high-value jewelry or specialized professional gear often require you to "specify" items individually on the policy.

  • Excess Amounts: A low-price policy might tempt you with a low base price, but check the excess. If your excess for portable item claims is high, minor away-from-home mishaps won't be worth claiming anyway.

If you'd like to narrow this down further, tell me:

  • What specific portable items (laptops, cameras, jewelry) do you regularly take away from home?
  • Are you looking at policies from a particular New Zealand provider?
Ask anything

Captured 11 October 2026