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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

We're looking at a house in Hawke's Bay that might have flooded during Gabrielle. How can we check if we'll be able to insure it?

If the Hawke’s Bay house may have been affected by Cyclone Gabrielle, check insurability before you go unconditional on the purchase. Insurers assess these properties individually, so a previous flood does not automatically mean “no insurance”, but it can affect whether cover is available, the excess, premiums, or conditions. ICNZ | Insurance Council of New Zealand

A good process is:

  1. Ask the seller/agent for the full history

    • Was the house flooded during Gabrielle?
    • How high did the water get (inside the house, underfloor only, garage/outbuildings)?
    • Was an insurance claim made?
    • Was it repaired, and by whom?
    • Was there any council categorisation, notice, or hazard assessment?
    • Ask for copies of insurance claim documents, repair reports, engineering reports, and invoices.

  2. Get the property documents

    • Order a LIM (Land Information Memorandum) and review the council property file.
    • Look specifically for flood records, natural hazard information, consents for repairs, and any notices. Councils are a key source of hazard information for buyers. Settled.govt.nz

  3. Talk to insurers before making the offer unconditional

    • Give insurers the exact address and disclose the possible Gabrielle flooding.
    • Ask:
      • “Will you provide full replacement home cover for this property?”
      • “Will flood/storm damage be covered?”
      • “Will there be exclusions, higher excesses, or special conditions?”
      • “Will you insure it at settlement if we buy it?”
    • It is worth asking more than one insurer or using a broker because companies can take different approaches. ICNZ | Insurance Council of New Zealand

  4. Put an insurance condition in the sale agreement

    • A “subject to insurance” clause gives you time to confirm cover before you are locked in. The Insurance Council of New Zealand specifically recommends checking insurability before purchase. ICNZ | Insurance Council of New Zealand

  5. Get an independent inspection

    • A building inspection should look for hidden flood effects such as:
      • moisture damage
      • mould
      • damaged insulation
      • corrosion
      • flooring/subfloor issues
      • poorly completed repairs
        Consumer Protection NZ recommends getting professional checks when buying in areas affected by natural disasters. Consumer Protection

A useful question to ask an insurer is:

“This property was potentially affected by Cyclone Gabrielle in 2023. Based on the address and available information, would you offer standard home insurance cover if I became the owner?”

If you know the town/suburb (without sharing the street address) and whether it was floodwater inside the house, underfloor flooding, or just nearby flooding, I can suggest what specific checks are most relevant.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We're looking at a house in Hawke's Bay that might have flooded during Gabrielle. How can we check if we'll be able to insure it?

Checking whether a house in Hawke's Bay that was impacted by Cyclone Gabrielle can be insured requires a proactive approach. Because New Zealand insurers use granular, address-by-address risk-based pricing and sophisticated data modeling, a past flood doesn't automatically mean a property is uninsurable, but it will face close scrutiny.

To check if you can secure full insurance cover, follow these key steps:

1. Get an Insurance Quote Before You Unconditionally Buy

Never rely on a vendor's assurance that a house is insured, as policies generally do not automatically transfer to a new owner.

  • Contact major insurers directly: Reach out to a few different providers (or use an insurance broker who specializes in Hawke’s Bay properties). Provide them with the exact physical address.
  • Ask specific questions: Don't just ask if they "offer insurance"—ask if they will cover flood damage, what the excess will be for water-related events, and whether any specific exclusions will apply to the policy.

2. Check the Land Category and Council Status

Hawke's Bay councils and the government categorized properties following Cyclone Gabrielle, which impacts both repairs and future risk profiles:

  • Category 1: Low risk; remediation allows standard insurance to continue.
  • Category 2: Managed retreat or community/local flood mitigation required. Insurers will look closely at individual property data and whether mitigation work has been completed.
  • Order a LIM (Land Information Memorandum) Report: Your lawyer can help you pull the LIM and property file from the local council. Look for any notices (such as a Section 72 notice on the title) highlighting natural hazard risks, which can heavily influence an insurer's decision.

3. Review the Natural Hazards Portal

Use the Natural Hazards Portal (run by the Natural Hazards Commission Toka Tū Ake / NHC) to check the address history. It tracks historical natural hazard claims, which gives you a clear picture of whether the property has a repeated history of claims that might spook private insurers.

4. Verify Remediation and Mitigations

Insurers will want to know what has changed since Cyclone Gabrielle. Be ready to provide documentation on:

  • Whether flood repairs were fully completed to code.
  • Any mitigation measures put in place since the event (e.g., raised floor levels, improved local drainage, upgraded retaining walls, or council flood-protection works). If a house has been fully remediated and protected, insurers are much more likely to offer cover, though possibly with a higher flood excess.

Crucial Tip: Make any formal purchase agreement conditional on obtaining satisfactory insurance. This legally allows you to walk away or renegotiate if insurers decline coverage or quote premiums/excesses that are prohibitively high.

Are you currently looking at a property in a specific part of Hawke's Bay, like Napier, Hastings, or a rural/coastal settlement?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We're looking at a house in Hawke's Bay that might have flooded during Gabrielle. How can we check if we'll be able to insure it?

AI Overview

To determine if you can secure insurance for a house in Hawke's Bay post-Cyclone Gabrielle, you should immediately request a property-specific quote from multiple insurance providers and check local council hazard registries before going unconditional on a purchase.

In New Zealand's current insurance landscape, underwriters assess individual properties rather than broad regions. While total unavailability of insurance is uncommon outside official "Category 3" buyout zones, houses in affected areas frequently experience steep premium increases, elevated flood excesses (e.g., $2,500 or higher), or strict flood exclusions.

Perform these targeted checks during your due diligence process:

1. Review Council Hazard Maps & Land Categorisation

  • Official Post-Gabrielle Flood Maps: The Hawke's Bay Regional Council (HBRC) Gabrielle Flood Map provides a visual record of exactly where floodwaters reached during the cyclone.

  • Hawke's Bay Hazard Portal: Use the HB Emergency Hazard Portal to look up the specific address for an aggregated view of localized risks, including updated river modelings (such as the updated Esk River maps).

  • Recovery Categorisation: Confirm the property is listed as Category 1 (safe to repair/insure under standard risk evaluations). Properties that fell into Category 2 require specific property-level or community-level interventions, while Category 3 homes were designated as having an intolerable risk to safety.

2. Order a Land Information Memorandum (LIM)

A formal LIM report from the relevant local district council (e.g., Hastings, Napier, Wairoa, or Central Hawke's Bay) is vital. By law, councils must record known flooding events and natural hazard models on a property's LIM. Insurers rely heavily on this data.

3. Ask the Seller for Insurance and Claim Histories

Request a full material damage and insurance claim history from the current owner. Knowing whether the property has an open claim with a private insurer or Natural Hazards Commission Toka Tū Ake (formerly EQC) will significantly alter how a new policy is underwritten.

4. Consult an Insurance Broker

If standard online quoting tools flag the property for a manual referral or decline it outright, engage a local insurance broker. A broker can present structural mitigations to underwriters—such as elevated floor levels, updated drainage, or new stopbank protections—to negotiate coverage.

Could you share the general locality or suburb of the house, and whether it has undergone any flood mitigation or elevation changes since the cyclone? Knowing these details can help me provide more tailored guidance.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We're looking at a house in Hawke's Bay that might have flooded during Gabrielle. How can we check if we'll be able to insure it?

Checking whether a flood-prone or Cyclone Gabrielle-affected house in Hawke's Bay can be insured requires a proactive approach. Private insurers in New Zealand assess risk on a property-by-property basis, and policies cannot be assumed transferable or guaranteed just because a previous owner had cover.

The most reliable steps to take before making an unconditional offer include:

  1. Contact insurance providers directly for a formal quote
    Do not rely on the vendor’s current policy. Speak to multiple private insurers (or an insurance broker) and provide the exact address. Ask them explicitly if the property is eligible for full replacement home and contents insurance, what the premium will be, and whether any special flood exclusions , higher excesses, or mandatory risk-mitigation conditions apply. [limiq.co.nz]
  2. Order a Land Information Memorandum (LIM) report
    Apply for a fresh LIM Report or check local council hazard databases for the specific district (such as Hastings District Council or Napier City Council). Following regulatory changes, council LIMs include a dedicated, standardized natural hazard section detailing if the land is officially designated as flood-prone or subject to specific building act notices (such as Section 36, 73, or 74 regarding natural hazards).
  3. Review council flood and hazard mapping tools
    Check the regional hazard portal—the Hawke's Bay Regional Council provides public online mapping tools showing river, coastal, and surface flood modelling, which insurers cross-reference when calculating risk exposure or deciding whether to write new policies.
  4. Inquire about past claims and remediation work
    Ask the vendor or your real estate agent for details regarding the property's Cyclone Gabrielle claim history. Insurers will want to know if the home was remediated, if a Section 45/building consent code compliance certificate was issued for repairs, and whether structural or land mitigation (like raising the floor levels or improved drainage) was completed.
  5. Consult your property lawyer
    Have your lawyer review the Certificate of Title, any council file notations, and condition clauses in the Sale and Purchase Agreement. Making the contract conditional upon obtaining satisfactory and affordable insurance cover is vital.

If you'd like, let me know:

  • Is the house currently insured by the vendor?
  • Have any remediation or flood mitigation works (like raising the building or adding stopbanks) been done since Gabrielle?

I can help outline what specific questions you should ask the insurance underwriters.

Ask anything

Captured 11 October 2026