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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

My house insurance got much more expensive after flooding in our area. Is it worth talking to a broker or should I try direct insurers first?

I’d do both, but start with a broker if the flood-related premium increase is substantial or you’re struggling to get affordable cover. At the same time, get a couple of quotes directly from insurers so you can compare the price and cover.

In New Zealand, insurers increasingly price homes according to their individual natural-hazard risks, including flood exposure. That means switching insurers might save you money, but it may not eliminate the increase if your property is considered higher risk. How to get the best house and contents insuranceDwelling insurance pricing becoming more risk-based - Reserve Bank of New Zealand

Broker vs direct insurer: which makes more sense?

Use an insurance broker

Worth trying for flood risk

A broker can approach multiple insurers, explain which ones may be willing to cover your property, and help compare flood-related exclusions, excesses and conditions. They may also assist with claims.

Best if: your renewal has jumped dramatically, insurers are declining cover, or the policy wording is getting more restrictive.

Watch out: brokers don't necessarily have access to every insurer, and they may receive commissions. Ask which insurers they approach and how they're paid. Insurance adviceInsurance

Get quotes directly

Good for price comparisons

Contact a few insurers yourself to see whether any offer a lower premium or better terms. Consumer NZ generally recommends shopping directly for the best price.

Best if: your home is still readily insurable and you have time to compare quotes.

Watch out: a cheaper policy might have a higher excess, narrower cover or different restrictions relating to flooding. Compare the actual policy, not just the annual premium. How to get the best house and contents insuranceInsurance

What I’d do in your position

  1. Ask your current insurer for a breakdown. Ask how much of the increase relates to flood risk, whether your excess has changed, and whether any discounts are missing. Request the explanation in writing. The Financial Markets Authority recommends asking these questions when reviewing insurance. Insurance
  2. Contact one or two brokers who handle residential property with natural-hazard exposure. Ask whether they can approach insurers beyond the ones you could readily contact yourself, and whether they charge a fee.
  3. Get two or three direct quotes as a cross-check. Give each insurer the same accurate details about your home and its flood exposure.
  4. Compare the cover, not just the price. Check flood-related exclusions, excesses, rebuilding limits, retaining walls, land damage and temporary accommodation.
  5. Don't cancel your existing policy until replacement cover is confirmed. A new policy may have different terms or may not be available at all.

One important New Zealand detail: Natural Hazards Insurance (NHCover, formerly EQC) provides certain natural-hazard cover for eligible homes and some residential land, but it is not a substitute for comprehensive private home insurance. Flood and storm cover for land is limited, and the terms of your private policy still matter. Cover for storm, flood, and landslide damage :: Natural Hazards Commission Toka Tū AkeAbout natural hazards cover :: Natural Hazards Commission Toka Tū Ake

For more guidance, see the Consumer NZ house insurance buying guide.

Is a broker likely to be worth it for you?

I can help you weigh that up. Roughly how much has your annual premium increased?

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

My house insurance got much more expensive after flooding in our area. Is it worth talking to a broker or should I try direct insurers first?

When your home insurance spikes significantly after local flooding, it is usually driven by insurers repricing regional risk and updating their catastrophe modeling. Deciding whether to approach direct insurers yourself or go through an insurance broker comes down to how much time you want to spend shopping around and how complex your property's risk profile has become.

1. Direct Insurers First: The DIY Approach

Going direct means getting quotes yourself from major providers (such as AMI, State, AA Insurance, Tower, FMG, or MAS).

  • Pros: It gives you direct visibility over pricing, and online quote tools make it fast to check a few brands. If your property's risk is minor or your current insurer has simply slapped a blanket increase across your postcode, shopping direct can sometimes unearth a cheaper standalone option.
  • Cons: Direct insurers rely heavily on automated, postcode-level risk algorithms. If your specific property has a flag for recent flooding or is sitting near an overland flow path, automated online systems may automatically quote an exorbitant price, apply a heavy flood excess, or decline coverage entirely. You also have to do all the legwork of deciphering policy definitions (such as "sum insured" limits versus total replacement) yourself.

2. Using an Insurance Broker: The Market-Access Route

Brokers do not work for a single insurance company; they have access to a broader panel of local and international underwriters.

  • Pros: Brokers understand which specific insurers still have an appetite for properties with flood histories and how to properly present your property's risk (for instance, if you have mitigation measures like raised floor levels, improved drainage, or a history of staying dry while neighbors flooded). They handle the negotiations, spelling out policy wording differences, and advocating for you if you need to make a claim.
  • Cons: General domestic (house and contents) brokers can sometimes be harder to secure for residential-only properties if they primarily deal with commercial lines, though many retail brokerages (like Crombie Lockwood, Aon, or specialized local brokerages) do handle home insurance. They are typically paid via commission built into the premium (or sometimes a disclosed advice fee), meaning the base price might not automatically be cheaper than going direct, but the value of finding a sustainable policy is much higher.

Recommended Strategy

  1. Pull quotes direct first to establish a baseline for what the open market is currently charging standard providers for your address.
  2. Talk to a broker if direct insurers are giving you massive premium spikes, restrictive flood exclusions, or outright declinations. A broker will save you from spending hours trying to manually find an underwriter willing to take on a property with a localized flood flag.

Crucial note: Never let your existing policy lapse or cancel it until you have a new, fully bound policy in writing. Finding retroactive cover on a property with a known flood history after a policy has lapsed can be exceptionally difficult in the current insurance market.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

My house insurance got much more expensive after flooding in our area. Is it worth talking to a broker or should I try direct insurers first?

AI Overview

Yes, it is highly recommended to talk to an insurance broker if your premium has spiked due to flood risk, but you should also check direct insurers simultaneously to ensure you get the full picture.

Following a surge in extreme weather events and severe flooding across New Zealand, insurers have shifted rapidly toward risk-based pricing. This means properties in areas with known flood risks face steep premium hikes or higher excesses. Because the market has changed significantly, using both channels gives you the best chance of finding competitive cover.

🏛️ The Strategy: Direct vs. Broker

Factor Direct Insurers (e.g., AMI, State, Tower) Insurance Brokers (Independent Advisors)
Market Reach Only sell their own proprietary policies. Access multiple underwriters, including commercial/specialty keys like NZI.
High-Risk Fit Algorithms may automatically price you out or decline online. Can manually negotiate terms with underwriters to explain specific risk mitigations.
Best Used For Getting a quick baseline quote to see what the retail market charges. Finding alternatives if you are facing exclusions, massive excesses, or non-renewals.

📋 Action Plan for High-Risk Properties

  1. Get your baseline quotes directly: Check online quotes with major direct providers. If their automated systems flag your address for severe flood risk, the quote will either be exceptionally high or require you to call them. Note down these prices and excesses.

  2. Engage an independent broker: Take your direct quotes to a broker. Let them know your area recently experienced flooding. A broker can review the policy wording to see exactly what kind of flood cover or natural disaster excess is being applied.

  3. Inquire about risk mitigations: Ask the broker if specific property features (e.g., if your house is elevated above the flood plain or has specific drainage) can be used to manually contest a high premium with an underwriter.

🔍 Hidden Risks to Watch Out For

  • Total Underinsurance: Ensure you do not drastically lower your sum insured just to reduce the premium. If a major storm occurs, being underinsured leaves you exposed.

  • Natural Hazards Commission (NHC) Cover: Remember that in New Zealand, a portion of your premium goes toward the NHC (formerly EQC) for land and disaster damage. This is automatically included if you have private house insurance, but private insurers still dictate the cost and availability of the primary building cover.

💬 Targeted Follow-Up Questions

To help tailor this advice, could you share a bit more context?

  1. Has your current insurer threatened a targeted withdrawal or non-renewal of your policy, or just increased the premium?

  2. Did the recent flooding actually enter your specific property boundaries or home , or was it just in the wider neighborhood?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

My house insurance got much more expensive after flooding in our area. Is it worth talking to a broker or should I try direct insurers first?

When your house insurance spikes significantly after a local flood event, it usually means your insurer has shifted to more granular, risk-based pricing rather than spreading the cost across the whole community.

Deciding whether to go direct or use a broker comes down to how complex your situation is and what kind of leverage you need.

Trying Direct Insurers First

Going direct to other insurers (online or via phone) is fast, free, and gives you a quick snapshot of the open market. [The Insurance Collective]

  • Pros: It takes very little time to hop online, punch in your details, and see what competitors are quoting. If another direct insurer hasn't priced your specific location with the same heavy risk penalty, you might find a cheaper deal immediately. [The Insurance Collective]

  • Cons: You are doing all the legwork yourself. More importantly, if your property has a recent flood history, direct insurers' automated systems may flag the address and either quote an even higher price, slap you with a massive excess for water damage, or decline cover entirely. You also get no professional advocacy if there's a dispute over what is classified as pre-existing flood risk. [The Insurance Collective]

Talking to an Insurance Broker

An insurance broker acts as your personal representative in the insurance market rather than working for the insurance company.

  • Pros: Brokers have access to a wider range of insurers—including wholesale or niche insurers that the public can't access directly. They understand how different underwriters view specific hazard maps and can explain why you are being priced a certain way. If your risk profile is tricky, a broker can negotiate directly with underwriters, package your policies, or find wordings that a standard direct algorithm would automatically reject. [The Insurance Collective]

  • Cons: For standard, high-risk residential homes, some brokers may decline to take on standalone domestic policies if the commission doesn't cover their time, though many do handle residential lines.

Recommended Strategy

  1. Test the waters direct first: Spend 30 minutes getting online quotes from 2 or 3 major direct competitors in New Zealand. This establishes a baseline of what the open market currently thinks your flood-zoned property is worth insuring.
  2. Bring in a broker if you hit walls: If direct insurers give you exorbitant quotes, massive exclusions (like no flood cover), or outright rejections, talk to a broker. They have the market visibility to know which insurer is currently being more competitive or lenient regarding regional flood reassessments.

You can check out guidance on choosing intermediaries via resources like Consumer NZ or read up on market trends from the Reserve Bank of New Zealand regarding risk-based pricing. [Reserve Bank of New Zealand]

If you'd like to narrow this down, tell me:

  • Did you make a claim for the flood, or did your area just flood around you?
  • Which insurer currently holds your policy?

I can give you a better idea of how underwriters are viewing your situation.

Ask anything

Captured 11 October 2026