Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

We own an unusually high-value home. How do we estimate a rebuild sum insured accurately?

How to accurately estimate the rebuild sum insured for a high-value home in New Zealand

For an unusually high-value home, the most reliable approach is to commission a professional reinstatement cost assessment from a quantity surveyor or another suitably qualified construction-cost specialist, rather than relying on an online calculator or a standard cost-per-square-metre estimate.

The key is to insure the cost of rebuilding your home to an appropriate standard after a total loss, not its market value or the price you originally paid for it.

This distinction is particularly important for luxury homes, architect-designed properties, bespoke interiors, and homes with specialist materials or construction methods. Two homes of the same floor area can have dramatically different rebuilding costs.

1. Understand exactly what the sum insured needs to cover

Your rebuild sum insured should reflect the estimated cost of reinstating the insured buildings following a catastrophic loss, subject to your policy's terms and conditions.

For a high-value property, the assessment should consider the following components.

Component What to include
Main residence Structural work, foundations, framing, roofing, cladding, insulation and finishes
Architectural features Bespoke joinery, feature staircases, custom glazing, stonework, specialist ceilings and other distinctive details
Premium interiors Designer kitchens, stone benchtops, custom cabinetry, luxury bathrooms, specialist flooring and fitted wardrobes
Specialist systems Home automation, integrated audio-visual systems, security, lifts, HVAC, underfloor heating and other installed equipment
Additional buildings Guest houses, garages, pool houses, studios, detached offices and other insured structures
Site works Relevant retaining walls, driveways, paths, drainage, fencing, landscaping and other insured improvements
Professional fees Architects, engineers, quantity surveyors, surveyors and other required consultants
Regulatory requirements Building consent, inspections, compliance work and any additional requirements that apply when rebuilding
Demolition and clearance Removal of debris, demolition of damaged structures and disposal costs
Cost escalation Construction-cost increases during the period between setting the sum insured and completing the rebuild

Important: Not every item is automatically covered under every policy. For example, landscaping, retaining walls, underground services and swimming pools may be subject to specific definitions, limits or exclusions. Your assessment needs to align with your insurer's actual policy wording.

2. Commission an independent reinstatement cost assessment

For a high-value home, I would make this your first priority.

Ask a quantity surveyor (QS) who specialises in residential insurance reinstatement to prepare a Reinstatement Cost Assessment (RCA). Ideally, the assessment should be based on a physical inspection and a detailed review of the property's construction and specifications.

An RCA estimates the cost of demolishing and rebuilding your home at today's construction prices, including the associated professional and regulatory costs. It is different from a standard property valuation. quantitysurveyors.co.nz, nziv.nz

What to look for in a quantity surveyor

Choose a professional who:

  • Has experience with luxury, architect-designed or otherwise non-standard homes.
  • Is a registered member of the New Zealand Institute of Quantity Surveyors (NZIQS) or holds an appropriate RICS qualification.
  • Can assess bespoke construction, premium finishes and specialist building systems.
  • Understands the New Zealand Building Code and the costs of rebuilding after a major loss.
  • Can provide a written report with a transparent breakdown of costs and assumptions.
  • Has experience preparing reports for insurance purposes and working with insurance brokers.

For a particularly complex property, ask whether the assessment will use a detailed construction-cost methodology rather than simply applying a generic rate per square metre.

What should the report contain?

I would expect the report to address:

  1. The main building: Floor area, construction type, structural systems and quality of finishes.
  2. Reconstruction costs: Current labour, materials and specialist subcontractor costs.
  3. Demolition and site clearance: Including appropriate allowances for removing the remains of the damaged property.
  4. Professional fees: Architecture, engineering, quantity surveying and other necessary consultants.
  5. Consents and compliance: Building consent fees and applicable requirements for the replacement building.
  6. External works: Relevant outbuildings, swimming pools, retaining walls, driveways and other improvements.
  7. GST treatment: Whether GST is included in the assessment and how it relates to your policy's sum insured.
  8. Cost escalation: An appropriate allowance for construction-cost increases during the rebuild process.
  9. Assumptions and exclusions: Any features, site conditions or costs that have not been included.

A good assessment should explain how the final figure was reached, rather than presenting a single unexplained number.

3. Pay particular attention to the features that make your home unusual

This is where generic rebuild calculators can be least reliable.

For a high-value home, I would ask the quantity surveyor to document the following in particular.

Feature Why it matters
Bespoke architectural design Complex designs may require more design work, specialist trades and longer construction periods.
Premium or imported materials Replacement materials may be expensive, difficult to source or subject to long lead times.
Custom windows and glazing Large, unusual or specially manufactured glazing systems can be costly to replace.
High-end kitchens and bathrooms Custom cabinetry, natural stone, imported fittings and specialist finishes can add substantial costs.
Complex structural design Cantilevers, large spans, extensive glazing and unusual foundations can increase reconstruction costs.
Sloping or difficult sites Access restrictions, retaining structures and foundation requirements can materially affect costs.
Specialist building systems Lifts, integrated automation, ventilation, heating and security systems may need specialist replacement.
Extensive landscaping and outdoor amenities Pools, tennis courts, elaborate gardens and outdoor structures may require separate cost assessments.
Heritage or protected features Reproducing particular materials or architectural details may require specialist trades and additional approvals.

One important question to ask: Would the assessment allow you to rebuild a home of genuinely equivalent quality, or would it price a more conventional replacement of similar size?

For an unusually high-value home, that distinction could be significant.

The assessment should reflect the intended reinstatement standard and the terms of your insurance policy. If certain bespoke features cannot be replicated or are excluded from the policy, you should understand that before agreeing to the sum insured.

4. Check whether your site and location introduce additional costs

Even an excellent estimate of the building itself can fall short if the site-related costs are overlooked.

Ask the quantity surveyor to consider:

  • Difficult access for construction equipment and materials.
  • Steep terrain and complex foundations.
  • Retaining walls and drainage infrastructure.
  • Proximity to suppliers and availability of specialist contractors.
  • Site-specific engineering requirements.
  • Any relevant coastal, flood, seismic or other hazard-related construction requirements.
  • Whether the existing structure could be rebuilt on the same footprint under current requirements.

The assessment should use construction costs relevant to your property's actual location in New Zealand, rather than relying solely on a national average.

It should also distinguish between the cost of reproducing the original building and the cost of rebuilding it in compliance with applicable requirements at the time of reconstruction.

5. Make sure you have allowed for the time it takes to rebuild

A major rebuild is not instantaneous.

Following a total loss, you may need to undertake investigations, appoint an architect, develop plans, obtain consents, engage contractors and complete the construction itself.

During this period, construction costs can change.

Your quantity surveyor should therefore distinguish between two things:

  • Rebuild cost at today's prices: The estimated cost of reinstatement using current construction rates.
  • Allowance for future cost increases: The additional provision appropriate for the period between the assessment, a potential loss and completion of the rebuild.

Do not automatically add an arbitrary percentage to the estimate. Ask the QS to explain the period assumed, the escalation rate used and the basis for the allowance.

You should also ask your broker whether your policy provides any additional protection against construction-cost increases or whether the agreed sum insured remains a strict limit.

The Insurance Council of New Zealand stresses that the homeowner is responsible for setting an adequate sum insured and that the insurer may not pay more than the agreed amount. icnz.org.nz


6. Check the policy itself, not just the valuation

This is especially important for an unusually valuable property.

An accurate rebuild estimate does not necessarily mean you have adequate insurance protection. The policy determines what is covered and how much the insurer will pay.

I would ask your insurance broker to confirm the following points in writing.

Question What you need to establish
Is the policy based on an agreed sum insured? Establish the maximum payable and any applicable conditions.
Is GST included? Confirm whether the declared sum insured is GST-inclusive or GST-exclusive and how the policy handles GST.
Are professional fees covered? Check the treatment of architects, engineers, surveyors and other consultants.
Are demolition and debris removal covered? Establish whether these costs are included within the sum insured or covered separately.
Are external structures covered? Check garages, guest accommodation, pools, retaining walls and other improvements.
Are special features covered? Confirm the treatment of bespoke architectural features and specialist installations.
Is there protection against cost escalation? Establish whether any additional allowance applies and what limits or conditions govern it.
Are current building requirements covered? Check the policy's treatment of additional costs arising from applicable legal or regulatory requirements.
Is temporary accommodation covered? Establish the applicable limits and duration if your home becomes uninhabitable.

Be particularly careful about GST

Do not assume every New Zealand insurer calculates the sum insured on the same basis.

For example, NZI explains that its sum insured calculator produces a GST-exclusive figure for its relevant policies, with GST payable in addition to the sum insured. Other policies may use different arrangements. nzi.co.nz

Have your broker reconcile the quantity surveyor's estimate with your particular policy. This avoids inadvertently adding GST twice or leaving it out of your financial planning.

Consider whether the policy is suitable for a genuinely exceptional home

If your home has a particularly high replacement cost, bespoke design or unusual construction, ask your broker whether the available policy offers appropriate cover for those characteristics.

In particular, establish whether the insurer would fund reinstatement to equivalent size and quality, subject to the policy terms, or whether the sum insured imposes a limit that could leave you contributing a substantial amount yourself.

You should also clarify how the insurer would treat features that cannot readily be replaced with standard modern equivalents.


7. Use an online calculator as a cross-check, not as the primary valuation

New Zealand homeowners can use the Cotality Sum Sure rebuild calculator as an initial reference point.

It can be useful for checking whether your current sum insured appears broadly plausible.

However, NZI specifically recommends professional assistance for homes larger than 500 square metres, homes worth more than $2 million, and architect-designed properties. It also cautions that the calculator may not adequately account for special features or future construction-cost increases. nzi.co.nz

For your situation, I would use the calculator only as a secondary check.

If its estimate differs materially from the quantity surveyor's assessment, investigate why.

Possible explanations include:

  • The calculator assumes more conventional construction.
  • Some specialist features have not been included.
  • The two estimates treat external works differently.
  • GST is treated differently.
  • Professional fees, demolition or cost escalation have been calculated on different assumptions.

The objective is not to average the two numbers. It is to understand which estimate more accurately reflects the actual insured reinstatement cost.


8. Keep the sum insured current

Even a well-prepared assessment will become less accurate as building costs and the property itself change.

For a high-value home, I would adopt the following review process.

When What to do
Initially Obtain a comprehensive, professionally prepared reinstatement cost assessment.
At each renewal Check that the declared sum insured remains consistent with the latest assessment and policy requirements.
After a major renovation Commission an updated assessment reflecting the new construction and finishes.
When construction costs change significantly Ask the QS or broker whether the existing estimate needs adjusting.
Periodically Arrange a fresh assessment based on the property's complexity and changes in construction costs.

A full reassessment every two to three years is a reasonable starting point for discussion with your QS, with annual reviews in between. Significant alterations or material changes in rebuilding costs may justify an earlier reassessment.

Do not assume that an insurer's automatic renewal adjustment will capture the full replacement cost of a distinctive property. NZI specifically notes that automatic adjustments may not reflect individual property changes or the actual increase in rebuilding costs. nzi.co.nz


9. What I would do in your position

Given that you describe the home as unusually high-value, I would take these steps in order.

Step 1 — Obtain the existing documentation.

Gather your current insurance schedule, policy wording, any previous rebuild assessments, architectural plans, specifications and records of significant renovations.

Step 2 — Commission an independent quantity surveyor.

Ask for a site-specific reinstatement cost assessment prepared for insurance purposes, with a detailed breakdown of the costs and assumptions.

Step 3 — Request an explicit assessment of exceptional features.

Make sure the QS identifies anything that would make your home materially more expensive to reconstruct than a conventional house of comparable size.

Step 4 — Ask the QS to explain the risk of cost escalation.

Establish the likely reconstruction period, the escalation allowance and any important uncertainties in the estimate.

Step 5 — Have your broker reconcile the report with your policy.

Check GST, external structures, special features, demolition, professional fees and the limits of cover.

Step 6 — Agree on the sum insured and document the rationale.

Keep the assessment and your broker's written confirmation with your insurance records. Set a reminder to review the figure at renewal and after substantial changes to the property.

The aim is to have a defensible estimate that reflects what it would actually cost to reinstate your home, rather than selecting a round number simply because it seems generous.


A few details would help me tailor this to your home

The most useful next step is to understand what makes your property unusually valuable. That determines which parts of the assessment deserve the closest scrutiny.

Could you tell me roughly how large the home is, and what makes it exceptional? For example, is it a large architect-designed residence, a luxury home with extensive bespoke interiors, a heritage property, a home with substantial outbuildings, or something else?

An approximate floor area and a brief description are enough. You do not need to share your address or exact property value.

I can then explain the most important cost components to scrutinise for your type of home and how to assess whether a proposed sum insured is credible.

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ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We own an unusually high-value home. How do we estimate a rebuild sum insured accurately?

Estimating the rebuild sum insured accurately for an unusually high-value home in New Zealand requires a detailed, professional approach. Because high-end properties often feature bespoke architecture, specialized materials, imported finishes, and complex landscaping or engineering, standard online calculators or basic floor-area formulas (like a flat dollar rate per square metre) will significantly under- or overestimate your costs.

Accurately calculating your sum insured involves several key steps and professional resources.


1. Engage a Registered Quantity Surveyor (QS)

For a high-value or architecturally unique home, the gold standard is hiring a Registered Quantity Surveyor (NZIQS).

  • What they do: They will conduct a thorough, itemized breakdown of your home's exact specifications, measuring structural components, joinery, architectural complexity, site access challenges, and current New Zealand material and labour rates.
  • Why it matters: Standard insurance calculators are typically calibrated for standard volume-built homes. A QS accounts for custom structural steel, premium cedar or schist cladding, bespoke joinery, high-end automation, and specialized foundations.

2. Account for Total Demolition and Site Costs

Your sum insured must cover more than just putting up new walls; it must account for clearing the site before rebuilding can even begin.

  • Demolition & Removal: High-end homes often involve hazardous materials, complex structural demolitions, or difficult site access that require specialized machinery. Debris disposal fees and council consent costs in New Zealand have risen substantially.
  • Geotechnical & Engineering Fees: If your property is on a slope, near a coastline, or in an area requiring specific engineering oversight (common for high-value properties in locations like Auckland's coastal suburbs or Queenstown), factor in heavy site-specific engineering reports and retaining structures.

3. Factor in Professional Fees and Council Consents

Rebuilding a luxury home triggers extensive administrative and professional costs that must be baked into your sum insured:

  • Architectural and structural engineering design fees.
  • Resource and building consent fees with your local council.
  • Project management fees, which can run significantly higher for complex, bespoke builds.

4. Build in Inflation and Supply Chain Buffers

Construction costs in New Zealand are subject to fluctuations driven by material imports, labour constraints, and post-disaster demand surges.

  • Ensure your policy includes an inflation adjustment clause or an automatic escalation factor to protect against price spikes between policy renewals.
  • Consider adding a safety margin (typically 10% to 15% above the baseline QS estimate) to absorb unexpected supply chain delays or price volatility.

5. Review Special Features and Outbuildings

High-value properties frequently feature elements outside the main dwelling footprint that need explicit inclusion in your sum insured:

  • Integrated smart-home automation, security systems, and high-end audio-visual wiring.
  • Custom swimming pools, tennis courts, retaining walls, paved driveways, and designer landscaping.
  • Outbuildings, guest houses, or detached garages with premium finishes.

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We own an unusually high-value home. How do we estimate a rebuild sum insured accurately?

AI Overview

For an unusually high-value or bespoke home, standard online estimation tools are rarely accurate. Standard residential algorithms generally cap out or default to generic algorithms that fail to capture custom architectural specifications, unique materials, and the complex engineering often found in prestige properties.

To accurately estimate your rebuild sum insured at a New Zealand country level, follow this specialized framework:

1. Engage a Registered Quantity Surveyor or Valuer

Standard web tools like the Cordell Sum Sure calculator are ideal for typical modern builds but are openly discouraged by major New Zealand insurers for homes exceeding $2 million to $2.5 million in value , or those over 500 square meters.

  • The Solution: Hire a professional registered Quantity Surveyor (QS) or a Registered Valuer specializing in premium residential properties. A QS will break down the exact costs of replication based on current labor and materials.

  • The Advantage: A formal valuation provides a legally robust paper trail if you need to dispute or claim a total loss payout with major underwriters.

2. Isolate Rebuild Cost from Market Value

A common trap for prestige homeowners is basing insurance on market value, purchase price, or Council Rating Valuations (RVs).

  • The Reality: Market value accounts for location demand and land value. Your insurer does not insure the land, only the structures on it.

  • Your calculation must strictly focus on the modern cost to replicate the structure from scratch. In premium architectural markets, luxury building benchmarks generally range from $5,000/m² to well over $8,500+/m² purely for the base physical build.

3. Factor In Essential Prestige Non-Negotiables

When a premium home is destroyed, the hidden costs scale up significantly. Ensure your sum insured calculation factors in:

  • Site Clearance & Demolition: Clearing a bespoke or multi-story property—potentially requiring traffic management, specialized cranes, or hazardous material removal (like asbestos)—can consume 10% to 20% of a payout before construction even begins.

  • Professional Fees: Architecturally designed luxury homes require complex engineering, geotechnical planning, and architectural oversight. In New Zealand, you must budget 12% to 15% of the total build cost purely for professional fees and local council building consents.

  • Current Building Code Compliance: By New Zealand law, you must rebuild to the code active at the time of reconstruction, not when the house was originally built. Upgrading older luxury properties to current structural, insulation, and H1 energy efficiency standards adds massive hidden costs.

  • GST: Always ensure your final figure includes GST. If your calculation leaves out GST, your policy will instantly be underinsured by 15%.

4. Itemize "Special Features" Separately

Most standard New Zealand policies (e.g., State, AMI, BNZ) apply strict sub-limits—often capped at $15,000 or $50,000—for external infrastructure. If your high-value home features any of the following, you must legally declare them as Special Features with itemized dollar allocations in your policy schedule:

  • Extensive engineered retaining walls

  • In-ground swimming pools or tennis courts

  • Long structural driveways, bridges, culverts, or private boat ramps

  • Cable cars or multi-level external decking Understanding your home sum insuredHome Sum Insured | State Insurance NZHouse Sum Insured Calculator | AMI InsuranceUnderstanding your home sums insured - BNZHouse Extension Cost NZ – Auckland Prices Per m² (2026)

5. Check for "SumExtra" or Inflation Protection

Talk directly to your insurance broker about premium "prestige" policies. Some mainstream providers offer features like SumExtra (e.g., Vero), which will pay out up to 10% or marriages of extra coverage if you followed their calculation guidelines and find yourself short due to a localized disaster or sudden spike in construction inflation.

Note: Given that New Zealand construction costs climbed significantly over recent years, ensure your QS valuation is refreshed every 12 to 24 months to account for ongoing market escalation.

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Captured 11 October 2026

Google AI Mode · New Zealand

We own an unusually high-value home. How do we estimate a rebuild sum insured accurately?

Estimating an accurate rebuild sum insured for an unusually high-value home in New Zealand requires moving well beyond standard online calculators. High-end, architectural, or bespoke properties feature specialized materials, complex engineering, and high-end finishes that skew standard square-metre rates.

To establish an accurate figure that avoids underinsurance, consider the following approach:

  • Engage a Registered Quantity Surveyor (QS): For high-value or architectural homes, hire a specialist registered with the New Zealand Institute of Quantity Surveyors (NZIQS). They use specialized Insurance Council of New Zealand (ICNZ) assessment frameworks to calculate meticulous, itemized reconstruction estimates.

  • Account for Luxury and Bespoke Build Rates: Luxury residential builds in New Zealand carry significantly higher per-square-metre replacement costs—frequently exceeding $8,500/m² depending on architectural complexity, compared to standard modern builds.

  • Include Professional and Compliance Fees: Ensure your sum incorporates hidden reconstruction overheads, which include demolition, site clearing, engineering design, architectural fees, resource/building consents, and compliance with the latest building codes.

  • Factor in Site Specifics and Access: High-value homes often occupy unique or challenging topography (e.g., steep coastal cliffs, remote lifestyle blocks, or tight inner-city sites). Specialized crane requirements or difficult access dramatically inflate labour and logistics costs.

  • Add a Robust Inflation Buffer: Rebuild costs fluctuate with construction inflation and material shortages. Apply a safety margin and re-evaluate the figure annually or after any significant property upgrade. [Calculate.co.nz]

  • Exclude Land Value: Remember that your sum insured covers only the physical structures on the property, not the underlying market value of the land itself. [Calculate.co.nz]

Would you like assistance finding a local registered quantity surveyor or do you want to discuss how to structure an annual review schedule with your broker?

Ask anything

Captured 11 October 2026