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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

My house is in a flood-prone area in NZ. How should that change my shortlist of home insurers?

If your home is in a flood-prone area in New Zealand, you should change your insurer shortlist quite a lot. The cheapest premium or highest advertised cover becomes less important than whether the insurer will actually provide suitable flood cover, how they price flood risk, and how they handle a major claim.

Here are the factors I would use to filter insurers:

1. Put flood cover availability at the top of the list

Ask each insurer:

  • Do you provide full building cover for flood damage at this address?
  • Is there a special flood excess (often much higher than the standard excess)?
  • Are there any flood-related exclusions, sub-limits, waiting periods, or conditions?
  • Will you continue renewing the policy if flood risk modelling changes?

In NZ, the government-backed natural hazards scheme (NHCover, administered by Natural Hazards Commission Toka Tū Ake) does not generally replace private building insurance for flood damage. It covers certain natural hazards and some residential land damage, while private insurers generally cover the home itself for flood. Natural Hazards Commission

2. Prefer insurers with clear flood wording

For a flood-prone property, read the policy wording rather than relying on a quote summary. Compare:

  • Definition of “flood” — does it include surface water, overflowing waterways, stormwater, groundwater, or only certain events?
  • “Gradual damage” exclusions — flooding caused by poor maintenance or long-term seepage may be treated differently.
  • Alternative accommodation cover — important if your home is uninhabitable after a flood.
  • Rebuild vs cash settlement rules — particularly important if land issues make rebuilding complicated.

3. Look closely at claims reputation and process

After a major flood, the practical question is: “Will this insurer manage a complex claim well?”

Look for:

  • A clear natural-disaster claims process
  • Experience handling flood events
  • Good communication processes with assessors, engineers, and builders
  • Whether they coordinate NHCover claims smoothly (many insurers act as the customer’s main contact for these claims). Natural Hazards Commission

4. Be cautious about very low premiums

A lower premium may reflect:

  • Higher flood excesses
  • Lower sums insured
  • More restrictive wording
  • A different risk appetite for flood-prone properties

A better comparison is:

Annual premium + flood excess + policy limits + claims service

rather than premium alone.

5. Ask insurers about resilience discounts or requirements

Some insurers may consider things like:

  • Raised floor levels
  • Flood barriers
  • Drainage improvements
  • Previous flood mitigation work
  • Council flood mitigation projects

Also keep records of improvements, because they may help explain risk reduction when applying.

6. Consider using a broker if insurers are giving inconsistent answers

For a high-risk property, a broker can be useful because they may know which insurers are actively writing policies for flood-exposed homes and can help interpret exclusions and excesses.

A flood-prone NZ shortlist checklist

I would rank insurers by asking:

Question Importance
Will they insure this address? Essential
Is flood damage to the building covered? Essential
What is the flood excess? Essential
How are temporary accommodation costs handled? Very important
How do they handle natural-disaster claims? Very important
Are policy exclusions easy to understand? Important
Is the premium competitive? Important

Before choosing, I’d get at least three quotes and ask each insurer the same flood-specific questions in writing so you can compare like-for-like. The NZ insurance market has been changing as insurers reassess natural hazard exposure and affordability. consumer.org.nz

If you tell me whether your concern is river flooding, coastal flooding, stormwater flooding, or a history of past floods, I can suggest what policy features matter most.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

My house is in a flood-prone area in NZ. How should that change my shortlist of home insurers?

Living in a flood-prone area in New Zealand means that your choice of home insurer requires a strategic approach. Major New Zealand insurers (such as Tower, AA Insurance, AMI, State, and Vero) use risk-based pricing, meaning premiums, excesses, and policy terms are tailored directly to your specific address's geographic data.

When building or narrowing down your shortlist, several key factors should influence your selection:

  • Granular Risk-Based Pricing Policies: Different insurers map flood risk using distinct geospatial models. Because one insurer might quote a dramatically higher premium or specialized flood excess than another for the exact same address, get quotes from at least three different providers (including both direct insurers and those operating through brokers) to compare baseline costs.
  • Specialized Flood Excesses and Sub-limits: Look closely at the fine print for "natural hazard" or "flood-specific" excesses. Some insurers apply a flat excess for flood events, while others scale it as a percentage of the claim or the sum insured. Prioritize companies that offer transparency and reasonable terms on these excesses.
  • The Division Between Private Insurance and NHCover: Remember that the government-backed Natural Hazards Commission (NHC / Toka Tū Ake) covers specific land damage from floods (such as silt removal or land scour under and immediately around the home), but does not cover the physical structure of your house for flood damage. Your private insurer carries 100% of the responsibility for repairing the home's structure, carpets, and internal fixtures after a flood. Ensure your shortlisted insurers explicitly detail their flood-event handling.
  • Temporary Accommodation Allowances: If a severe flood forces you out of your home, you will need alternative living arrangements. Check your shortlisters' policies for the maximum payout limits and duration for temporary accommodation, as flood damage can often displace families for months during major repairs.
  • Insurability and Section 72 Notices: If your property has a historical flood record or a council Land Information Memorandum (LIM) / Section 72 notice, some mainstream insurers may decline cover or exclude flood damage altogether. Ensure any insurer on your shortlist is explicitly quoting with full disclosure of your property’s risk profile to avoid a denied claim later.

Would you like help preparing a list of specific questions to ask these insurers regarding their flood exclusions and excess structures?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

My house is in a flood-prone area in NZ. How should that change my shortlist of home insurers?

AI Overview

Owning a home in a flood-prone area in New Zealand means you must completely shift how you build your shortlist, as New Zealand insurers have pivoted to granular, address-level risk-based pricing. Instead of averaging costs across a suburb, companies use advanced geospatial data to evaluate the risk specifically at your front door. This has major implications for policy availability, pricing structures, and long-term asset security.

1. Major Insurer Shifts & Availability Risk

The New Zealand market is heavily consolidated, and the largest players are actively limiting their exposure to flood-prone assets.

  • IAG New Zealand (AMI, State, NZI): As the nation’s largest general insurer, IAG enforces strict risk-based pricing. While they work to ease existing customers into premium hikes, they apply the bluntest pricing penalties to new customers to actively discourage high-risk property exposure.

  • AA Insurance : AA has demonstrated a willingness to enact "insurance retreats". They have completely paused writing new policies in specific high-exposure locations (such as parts of Westport and Canterbury).

  • Tower Insurance : Tower pioneered address-level modeling in NZ. They provide public transparency by embedding individual hazard ratings (flooding, slips, and sea surge) directly into their quotes.

Your Action: Do not assume a company will automatically cover you. Test your address through online quoting engines immediately to see which insurers flag your home for manual underwriting review or outright decline to offer a quote.

2. Hidden Financial Mechanisms to Screen For

When reviewing quotes from your shortlist, look closely at how the insurer structures their policy mechanics for flood hazards:

  • Flood-Specific Excesses: Instead of a standard standard excess (e.g., $500), an insurer may apply a mandatory high hazard excess (e.g., $2,000 to $5,000+) specifically for flood-related claims.

  • Total Flood Exclusions: Carefully check the policy wording. Some insurers may offer you a policy but explicitly cross out or exclude pluvial (surface/rainwater) and fluvial (river) flood protection altogether.

  • The NHC Cap Structure: Remember that the

Natural Hazards Commission Toka Tū Ake (NHC)

provides statutory cover that caps out at $300,000 + GST for your home. However, for storms and floods, the NHC only covers your residential land. Your private insurer is entirely responsible for covering the actual building structures. If your private insurer excludes flood cover, your house has zero protection.

3. Step-by-Step Shortlist Evaluation Plan

To systematically protect your property and ensure you maintain coverage, execute these steps:

[Phase 1: Risk Assessment] -> [Phase 2: Shortlist Testing] -> [Phase 3: Mitigation & Review]

Phase 1: Establish Your Address Baseline

  • Pull your local council's Land Information Memorandum (LIM) report and match it against free independent hazards tools like

Wharescore

to check how your home's exact footprint sits on the local flood maps. [Free] Check Any NZ Address for Flood Risk, Hazards, and if

Phase 2: Stress-Test Your Shortlist

  • Prioritize Existing Relationships: If you already have an active policy, renewing it is your safest path. Insurers are far more likely to roll over existing business with smoothed premium increases than to accept a new customer in a flood zone.

  • Query Multiple Underwriters: Ensure your shortlist includes providers using different underlying reinsurers. Test a brand from IAG (like AMI), AA Insurance, Tower, and a niche broker-backed option.

  • Get Specific Exclusions in Writing: If a quote looks surprisingly cheap, look for hidden "carve-outs" removing flood damage.

Phase 3: Leverage Mitigation Data

  • If your property has engineered flood protections (e.g., specific retaining structures, raised flooring, or certified drainage systems), compile the documentation. You can submit these details directly to underwriters to manually renegotiate your address-level risk profile.

Missing Context to Consider

To refine your options, consider: Have you already received a renewal notice or quote that prompted this change? If you are looking to purchase or refinance, keep in mind that banks will generally not settle a mortgage if you cannot secure unconditional home insurance.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

My house is in a flood-prone area in NZ. How should that change my shortlist of home insurers?

Owning a home in a flood-prone area in New Zealand means that insurance is no longer just a commodity to shop for based on the cheapest annual premium. As private insurers increasingly tie pricing and terms directly to granular risk-mapping data, your shortlist needs to be filtered through how each company handles high-risk properties, specific flood excesses, and policy definitions.

When building or adjusting your shortlist of New Zealand home insurers, look for the following critical criteria:

  • Sum Insured vs. Staged/Area Replacement Policies: Check whether the insurer calculates your maximum payout via a fixed "Sum Insured" (where you carry the underinsurance risk if rebuilding costs spike) or if they offer alternative structures. For instance, some specialized or mutual insurers like MAS (Medical Assurance Society) or FMG handle calculations differently or offer total-replacement/floor-area provisions, which can protect you from drastic escalation shortfalls.

  • Specific Flood Excess Clauses: Scrutinize the fine print for how excess is applied to water damage. Standard policy excesses are often a few hundred dollars, but flood-prone properties are increasingly hit with specialized, high-value flood excesses (sometimes ranging from $2,500 up to $10,000+ or a percentage of the claim). A lower premium is a false economy if your flood excess wipes out your savings during an event.

  • Clarity on Natural Hazards Cover Integration: Remember that while the government-backed Natural Hazards Commission Toka Tū Ake (formerly EQC) covers certain natural disasters to your home structure, storms and floods to the actual dwelling are handled entirely by your private house insurer. Your shortlisted insurers must explicitly state they are willing to underwrite the property without broad exclusions for surface water or storm runoff.

  • Risk Appetite and Direct Underwriting: Some mainstream insurers are tightening exposure or pulling back on writing new policies in high-risk zones. When compiling your list, include a mix of large corporate insurers and mutual/cooperative insurers (like FMG) to see who is actively offering full terms versus applying restrictive covenants or outright declining cover based on council hazard maps. [MoneyHub NZ]

  • Policy Flexibility on Mitigation: Look for insurers that reward or accommodate physical mitigation. If you have installed or plan to install specific resilience measures (such as raised foundations, smart drainage, or non-porous landscaping), find out if the insurer actually factors that into lowering your premium or reducing a heavy flood excess—many rigid automated systems do not, but smaller or localized insurers may offer more consultative underwriting.

If you'd like, let me know:

  • What region or local council your property is in
  • Whether your house has experienced previous flooding

I can give you a better idea of how local hazard reporting might affect your options.

Ask anything

Captured 11 October 2026