Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

I own a Wellington apartment. Does the body corporate cover earthquake damage, or do I need my own insurance too?

In New Zealand, your apartment’s body corporate insurance will generally cover earthquake damage to the building, but you may still need your own insurance. The key distinction is between the shared building and your personal belongings, contents, and any gaps in cover.

If you own an apartment in Wellington, it's worth checking exactly what the body corporate policy covers rather than assuming you're fully insured.

What insurance covers what?

Type of damage or loss Usually covered by
Earthquake damage to the shared building structure Body corporate building insurance
Damage to common areas, such as lifts, stairwells and shared walls Body corporate building insurance
Your furniture, clothes, electronics and other personal belongings Your own contents insurance
Temporary accommodation if your apartment becomes uninhabitable Depends on your own policy and the body corporate policy
Damage to apartment fixtures, fittings or improvements inside your unit Depends on the building policy and your own cover
Earthquake excesses, uninsured losses or shortfalls in rebuilding costs May fall partly on individual owners through levies or other costs

These are general guidelines, not a guarantee of what your particular policies cover. The wording of both policies matters.

What you should check as a Wellington apartment owner

The Unit Titles Act 2010 generally requires a body corporate to insure the buildings and other improvements to their full insurable value. There are exceptions, including certain stand-alone units. Unit Titles Act 2010Unit Titles Act 2010

I recommend taking these four steps:

  1. Ask for the current insurance policy and certificate of currency. Confirm earthquake damage is covered and check the building's insured value.
  2. Check the earthquake excess. Ask how much the excess is and how it would be allocated between owners after a major earthquake.
  3. Check for a shortfall in rebuilding cover. An insured value that is too low can leave owners facing additional costs.
  4. Arrange your own contents insurance. Make sure it includes natural disaster cover, and check whether it covers temporary accommodation and your personal liability.

The Natural Hazards Commission Toka Tū Ake explains the insurance arrangements for apartments and shared properties in its official guidance. Apartments and shared property :: Natural Hazards Commission Toka Tū AkeAbout natural hazards cover :: Natural Hazards Commission Toka Tū Ake

One important point: Your body corporate may have building insurance, but that doesn't automatically mean every cost arising from an earthquake will be paid by the insurer.

Can I help you check your specific situation?

The most useful next step depends on whether you're living in the apartment or renting it out.

Are you living in your Wellington apartment yourself, or is it a rental property?

That makes a difference to the additional insurance I'd suggest checking.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I own a Wellington apartment. Does the body corporate cover earthquake damage, or do I need my own insurance too?

In New Zealand, under the Unit Titles Act, the body corporate is legally required to insure the building against earthquake damage, but you still need your own insurance for specific personal and interior elements.

The division of coverage between the body corporate and you as an individual unit owner involves several key distinctions:

What the Body Corporate Covers

  • The Structure and Exterior: Under Section 135 of the Unit Titles Act 2010, the body corporate must insure all buildings and improvements on the land to their full insurable (replacement) value. This includes the physical structure of the apartment block, exterior walls, roof, foundations, and all common property (such as lobbies, stairwells, and shared lifts).
  • Natural Disaster / NHCover Levies: The body corporate’s master insurance policy automatically includes the statutory Natural Hazards Commission (NHC, formerly EQC) cover for the dwellings within the building.

What You Need Your Own Insurance For

While the building's structural shell is covered, a body corporate policy generally does not cover everything inside your apartment or your personal liability. You should look into getting your own policies for:

  • Contents Insurance: All of your personal belongings—furniture, clothing, electronics, and appliances—are entirely your responsibility. If an earthquake damages your possessions, a personal contents insurance policy is your only protection.
  • Landlord’s Fixtures and Fittings / Improvements: Depending on how the body corporate policy is worded and the definition of your unit's boundaries, standard master policies may cover baseline fixtures (like standard kitchen cabinetry and built-in bathroom fittings). However, if you have upgraded your apartment with high-end renovations, custom fittings, or owner-installed improvements, you may need supplemental landlord or homeowner insurance to cover the difference above the base building standard.
  • Alternative Accommodation / Loss of Rent: While some comprehensive body corporate policies include block-level loss of rent or alternative accommodation cover, you should verify the policy limits. If the building is uninhabitable after an earthquake and the body corporate's policy falls short or doesn't cover your specific temporary living costs/lost rental income adequately, having your own policy can safeguard you.

Recommended Next Steps

  1. Request the Certificate of Insurance: Ask your body corporate secretary or manager for a copy of the current building insurance policy schedule.
  2. Review the Unit Plan Boundaries: Check what constitutes "common property" versus your "principal unit" so you know where the body corporate's responsibility ends and yours begins.
  3. Talk to an Insurance Broker: Speak with an insurance provider, making it clear that you own a unit title apartment, to ensure your contents and any internal upgrades/improvements are fully protected.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I own a Wellington apartment. Does the body corporate cover earthquake damage, or do I need my own insurance too?

AI Overview

Yes, your body corporate is legally required to insure the apartment building structure against earthquake damage, but you still need your own insurance to protect your personal belongings and legal liabilities.

Under the Unit Titles Act, a body corporate must maintain full replacement insurance for the building's physical structure, common areas, and shared facilities. This policy incorporates Natural Hazards Cover (NHCover) —formerly EQC—which provides government-backed protection for the first $300,000 + GST per dwelling for natural disaster damage, with the body corporate's private commercial policy covering the remaining structural costs up to the building's total sum insured.

However, this collective policy leaves significant personal gaps. You will need your own policies to cover what the body corporate leaves out:

🏢 What the Body Corporate Covers

  • The Building Structure: Roof, foundations, exterior walls, and subfloors.

  • Common Areas: Lobbies, lifts, stairwells, and shared car parks.

  • Fixtures: Standard, permanently attached fittings like pipes and original wiring.

🛋️ What You Need to Insure Yourself

  • Contents Insurance: You need a personal contents policy to protect your furniture, appliances, clothing, electronics, and personal belongings. The body corporate policy will not pay a cent for your personal items if they are destroyed in a seismic event.

  • Landlord Insurance (If renting it out): If you tenant the apartment, you should secure a landlord policy. This covers landlord-owned contents (like carpets or blinds), loss of rent during structural repairs, and tenant-inflicted damage.

  • Personal Liability: Your own policy shields you if an accident inside your specific unit causes damage to a neighboring apartment (e.g., a burst pipe or minor fire).

⚠️ Crucial Wellington Risks to Check

Wellington's high-seismic environment makes checking the specifics of your building critical:

  • Underinsurance Gaps: If the body corporate committee sets the building's total sum insured too low, the owners are collectively responsible for funding the shortfall out of pocket. Check the annual general meeting (AGM) minutes to ensure the building has an accurate, up-to-date valuation.

  • Specialist Deductibles: Due to regional risk profiles, many insurers levy higher "earthquake excesses" for Wellington properties. You should ask your body corporate manager exactly what the building's earthquake excess is so you can prepare financially.

  • NBS Ratings: Ensure you know your building's percentage of the New Building Standard (%NBS). Buildings rated under 34% NBS are legally classed as earthquake-prone, which drastically drives up body corporate insurance premiums and can jeopardize future building coverage entirely.


If you'd like to dive deeper, could you let me know:

  • Is the apartment owner-occupied or a rental property?

  • Do you know the building's current %NBS (New Building Standard) rating?

  • Are you currently trying to figure out your personal contents policy limits?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I own a Wellington apartment. Does the body corporate cover earthquake damage, or do I need my own insurance too?

Under New Zealand's Unit Titles Act 2010, the body corporate is legally required to insure the building's physical structure, common property, and original fixtures/improvements to their full insurable value, which includes coverage for natural disasters like earthquakes.

However, you still need your own personal insurance policies because the body corporate policy does not cover everything. [Smiths Insurance and KiwiSaver]

What the Body Corporate Covers (Structural)

  • The physical structure of the building (walls, roof, foundations). [Smiths Insurance and KiwiSaver]

  • Common areas (hallways, lobbies, shared facilities, lifts).

  • Original fixtures and fittings included when the apartment was built (standard kitchen cabinetry, built-in appliances, bathroom suites). [Smiths Insurance and KiwiSaver]

  • Earthquake and natural disaster damage to the structural elements (often coordinated via the body corporate and major insurers/Toka Tū Ake EQC).

What You Need Your Own Insurance For (Personal Gaps)

  • Contents Insurance: Covers all your personal belongings, furniture, clothing, and standalone appliances inside the apartment.

  • Owner’s Improvements / Betterments: If you or a previous owner upgraded the apartment after construction (e.g., installed high-end designer kitchens, specialized flooring, or extra joinery), the body corporate’s policy may only cover the building to its original specification. You need coverage for the upgraded value.

  • Personal Liability Insurance: Protects you if an accidental fire or water leak originates in your unit and damages someone else's property or common areas.

  • Temporary Accommodation Costs / Loss of Rent: Depending on the specific body corporate policy wording, you may need your own landlord or residential policy to cover alternative living arrangements or lost rental income if the apartment becomes uninhabitable after an earthquake.

  • The Policy Excess: Body corporate earthquake excesses can be massive (often a high percentage of the claim or building value). Check your body corporate rules to see if individual owners are levied a portion of that excess during a claim. [Smiths Insurance and KiwiSaver]

If you'd like, let me know:

  • Do you live in the apartment or rent it out to tenants?
  • Have you checked your body corporate's current certificate of insurance or rules regarding excess payments?

I can help you pinpoint what specific add-on policies you might need to discuss with an insurer.

Ask anything

Captured 11 October 2026