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Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

Show all 372

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

    372rows

    Download questions (CSV)

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

    1,476rows

    Download answers (CSV)

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

    9,014rows

    Download sources by answer (CSV)

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

    97rows

    Download checks against primary sources (CSV)

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

    659rows

    Download consumer recommendation coding (CSV)

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

    94rows

    Download consumer selection membership (CSV)

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

    75rows

    Download ongoing support coding (CSV)

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

    71rows

    Download ongoing support membership (CSV)

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

    1,017rows

    Download regional recommendation coding (CSV)

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

    112rows

    Download regional selection membership (CSV)

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

    3,828rows

    Download insurer sentiment (CSV)

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

    13,048rows

    Download recorded source urls (CSV)

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

    88rows

    Download matched consumer platform membership (CSV)

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

    124rows

    Download matched regional platform membership (CSV)

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

03

Read in full and checked

Some answers were read in detail or checked against official sources. Those appear on the study page, beside the findings they support.

ChatGPT · New Zealand

I own an unusual, high-value home. Which NZ house insurers should I look at?

If you own an unusual, high-value home in New Zealand, I’d look beyond standard home insurance and focus on insurers or specialist brokers that can arrange bespoke cover for high sums insured, architecturally distinctive homes and expensive reinstatement costs.

The key issue is often not the home's market value, but what it would cost to rebuild it to its original standard after a major loss — including specialist materials, heritage features, custom joinery, architects’ fees and compliance with current building regulations.

NZ insurers and specialists worth approaching

I’d start with the following options, particularly if your home is architect-designed, a heritage property, a luxury rural estate or has unusual construction.

1. NZI Distinction

First on my shortlist

A dedicated premium home insurance product for exceptional properties. It offers a complimentary rebuild valuation, cover beyond the sum insured for eligible non-natural-hazard claims, and up to $150,000 for temporary accommodation.

Best for: high-spec, architect-designed and bespoke homes.

Official website and broker finder

2. Howden New Zealand

A specialist broker with a dedicated Private Clients team for high-net-worth individuals. It advertises tailored cover, a free home appraisal and rebuild protection that can exceed the sum insured after an insured loss. Private ClientsFind a broker

Best for: homes with unusual risks, substantial contents or several valuable assets that you want to insure together.

Private Clients

3. Ando Insurance — Elite House

Specifically promotes cover for architecturally designed, renovated and customised homes. Elite House includes a complimentary rebuild valuation and is distributed through insurance brokers. House

Best for: distinctive contemporary homes and high-quality renovations.

Elite House insurance

4. NZI Echelon

Worth discussing with a broker as an alternative within NZI's home insurance range. Unlike Distinction, Echelon is described as providing cover up to a specified maximum amount. Home Insurance

Best for: comparing the cover and cost of a conventional sum-insured policy against a premium policy.

NZI home insurance

5. AMI Insurance

Worth checking if your property is heritage-listed or has special features. AMI's published guidance identifies optional cover for additional heritage-related costs, and asks customers to discuss unusual features such as jetties, bridges and substantial retaining walls. From Aon To AMI, Staying Insured Is Easy

Best for: a heritage home or a property whose special features need specific cover.

AMI home insurance

These are a shortlist to approach, not a ranking based on independently verified claim outcomes or premiums. Actual acceptance and cover will depend on the property and insurer underwriting.

What matters most when comparing policies

For an unusual home, I would ask each insurer or broker to answer these questions in writing.

What to check Why it matters
Rebuild cover beyond the sum insured Construction overruns can be significant for bespoke homes. Check whether the benefit excludes natural hazards.
Specialist reinstatement Will the policy pay to restore imported stone, specialist glazing, custom joinery or heritage craftsmanship?
Professional and compliance costs Confirm architects, engineers, consent fees, demolition and debris removal are covered.
Site improvements Check retaining walls, pools, tennis courts, gates, driveways, bridges and other structures against individual limits.
Natural hazards Confirm the applicable policy limits, excesses and exclusions for earthquake, landslip, flood and other relevant events.
Temporary accommodation Ensure the dollar limit and duration are realistic for a comparable standard of living.
Claims and repairs Ask whether you can use your own architect, quantity surveyor and specialist builders.

NZI's guidance specifically warns that standard rebuild calculators may be unsuitable for homes over 500 m², valued above $2 million or architecturally designed. An independent insurance rebuild valuation from a registered valuer or quantity surveyor is a sensible starting point. Home Sum InsuredResidential Insurance Valuations

My recommendation

Start with NZI Distinction and Howden Private Clients, then obtain a comparison through a broker offering Ando Elite House. That gives you both a specialist high-value policy and a broker-led route to alternative insurers.

One important distinction: a policy that pays beyond the sum insured for ordinary insured damage may still impose different limits for earthquake or other natural hazards. Read those provisions carefully rather than relying on the headline benefit.

Let me narrow this down to your property

What makes your home unusual? For example, is it architect-designed, heritage-listed, very large, built with unusual materials, on a challenging site, or part of a rural estate? And roughly what would it cost to rebuild?

You can give me a broad description and an approximate NZ-dollar value; no street address is needed. I can then narrow the shortlist to the insurers most worth approaching for your particular type of home.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

I own an unusual, high-value home. Which NZ house insurers should I look at?

When insuring an unusual, high-value, or architecturally bespoke home in New Zealand, standard online "sum insured" policies from mass-market providers often fall short. They may struggle to accurately account for specialist materials, complex engineering, heritage requirements, or inflated custom rebuild costs, putting you at risk of severe underinsurance.

For high-net-worth or non-standard properties, you should look toward specialized tier-one policies, broker networks, and specific insurers that cater to bespoke residential assets:

1. High-Net-Worth Specialist Policies (Broker-Assigned)

Because of the unique nature of your home, working with an insurance broker who has access to high-end specialist lines is usually the best approach. Key products include:

  • NZI Distinction Home Insurance: Specifically designed for luxury, high-end, or architecturally unique homes. A major benefit for high-value properties is their rebuild without compromise feature (which can go beyond standard sum-insured limits for covered events if a recent professional valuation is on file), matching materials (such as custom flooring, heritage timbers, or bespoke kitchen/bathroom suites), and high limits for alternative luxury accommodation. NZI generally operates through a network of professional insurance brokers.
  • Chubb Masterpiece: Chubb is a global leader in high-net-worth insurance and operates in New Zealand. Their "Masterpiece" policy is tailored for exceptional, high-value homes, offering broad wordings, cash-out options, extended replacement cost coverage, and a deep understanding of custom architecture, fine art, and high-value collections.

2. Specialized Underwriters & Boutique Brokers

  • Exclusive Insurance Services / Specialized Lifestyle Brokers: Independent brokerages that deal specifically with prestige homes, architectural properties, lifestyle blocks, and heritage buildings. They arrange bespoke programmes where standard underwriters typically decline risk or misprice the replacement reality, ensuring unique outbuildings, topography, or non-standard construction methods are explicitly accounted for.

3. Mutual Insurers with Flexible Rebuild Structures

  • MAS (Medical Assurance Society): While widely known for servicing professionals, MAS offers a unique Area Replacement policy structure rather than a fixed sum insured. For unique homes, this can be a powerful safeguard because it pays the actual cost to rebuild the exact floor area no matter how high construction inflation spikes or how expensive specialized/heritage materials turn out to be.

Key Considerations Before You Sign Up:

  • Professional Valuations: Most high-value insurers will require (or strongly incentivize) a comprehensive, independent valuation by a registered Quantity Surveyor or specialized property valuer rather than relying on automated online calculators, which fail miserably on unusual builds.
  • Bespoke Features & Materials: Ensure your policy explicitly covers matching materials (for specialized tiles, timbers, or architectural glass), heritage compliance costs (if applicable), and enhanced temporary accommodation that matches your standard of living.
  • Use an Insurance Broker: For high-value, non-standard assets, engaging an independent insurance broker gives you market leverage. They can negotiate tailored wordings with underwriters at major insurers (like NZI, Vero, or international syndicates) that standard retail call centers cannot offer.
Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

I own an unusual, high-value home. Which NZ house insurers should I look at?

AI Overview

Standard mass-market insurers (like AA Insurance, AMI, or Tower) rely heavily on automated online algorithms. If your home features an unusual architectural design, non-standard building materials, or a high replacement value (typically $2M+) , standard off-the-shelf policies will likely leave you severely underinsured or face automatic rejection.

For high-value, bespoke properties in New Zealand, you should bypass direct retail insurance and instead look at specialist prestige underwriters or engage a private client insurance broker.

1. Dedicated Specialist Underwriters

These providers build policies specifically for architectural, heritage, or luxury homes:

  • Chubb (Masterpiece Policy):

widely considered the gold standard in NZ for high-value assets. The Chubb Masterpiece Policy generally targets homes with a replacement cost of $2M+. Crucially for unusual homes, it offers Extended Building Replacement Cost , meaning if a complex architectural rebuild goes over your sum insured, they will still cover the shortfall. They also allow you to choose your own specialized craftsmen rather than forcing you to use standard insurance contractors.

High Net Worth Insurance in APAC | ChubbPrestige Home & Contents Insurance | ChubbPrivate Clients | Howden New ZealandChubb Insurance NZ Reviews 2026 | Ratings, Pros & Cons

  • NZI (Distinction Policy): NZI launched its premium Distinction product specifically to bridge the gap for high-net-worth individuals whose homes are underserved by standard personal lines. NZI operates strictly through brokers, meaning you cannot buy from them directly.

2. Private Client Insurance Brokers

Because unusual, high-value properties require bespoke underwriting, your best path is often utilizing a major corporate broker with a dedicated Private Clients / Prestige division. A broker acts on your behalf to negotiate custom terms with international syndicates (like Lloyd's of London) or premium local underwriters.

  • Howden New Zealand: Their Howden Private Clients division specializes in fine homes. They provide free professional home appraisals to ensure your sum insured is mathematically accurate, full replacement cost coverage exceeding the stated sum insured, and cash settlements without depreciation if you choose not to rebuild.

  • High Street Insurance Brokers (HSIB): They offer tailored HSIB Prestige Insurance built around architectural homes, high-value contents, art collections, and complex construction standards.

  • Large Broker Networks: Firms such as Rothbury Insurance Brokers , Marsh , or independent specialists within the NZbrokers or Insurance Advisernet networks have direct access to restricted premium tiers not accessible to the general public.

Key Details to Prepare

When approaching a premium insurer or broker, standard online calculators won't suffice. You should have the following details ready to secure the best policy wording:

Requirement / Detail Why it Matters for Unusual Homes
Quantity Surveyor (QS) Report Avoids the "Sum Insured" trap. A professional QS report ensures unique materials (e.g., imported timber, bespoke stonework) are accurately costed for post-disaster inflation.
Architectural Plans Highlights complex engineering features, structural slope elements, and retaining walls that standard policies exclude.
Monolithic Cladding / Heritage Status If your unusual home falls into specific eras (e.g., 1990–2004 monolithic plaster) or is a listed heritage building, it requires highly specific weather-tightness or restoration clauses.

To help me point you toward the most relevant option, could you share a bit more about what makes the home unusual (e.g., heritage architecture, eco-materials, remote or cliffside location) and its approximate rebuild value?

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

I own an unusual, high-value home. Which NZ house insurers should I look at?

For an unusual, high-value, or architecturally distinctive home in New Zealand , standard off-the-shelf online sum-insured policies often fall short. Unusual structural materials, heritage status, complex architectural designs, or high-end bespoke finishes require tailored wordings and higher sub-limits that standard mass-market insurers may struggle to accommodate.

When looking for coverage, you should consider specialized direct insurers, broker-backed prestige lines, or dedicated insurance brokers who can access wholesale markets.

1. Specialized & High-Net-Worth Underwriters (via Brokers)

For high-value and non-standard properties, working with an insurance broker to access specialized high-net-worth or prestige portfolios is often the safest route.

  • Chubb Insurance New Zealand: Internationally renowned for high-value and masterwork homes. Chubb’s prestige policies are specifically built for high-net-worth individuals, offering agreed value or enhanced replacement protections, higher sub-limits for fine art, gardens, and architectural rebuilding specifications, and bespoke risk engineering services.

  • Vero Liability / Vero High-Value (via Broker networks): Vero offers comprehensive tier options like their Maxi policy which includes features like SumExtra (providing a buffer over the sum insured), but for exceptional properties, they are best accessed through a broker who can negotiate tailored extensions for unique construction methodologies.

  • Aon Private Clients / Crombie Lockwood / Abbott (Brokerages): These major New Zealand broker networks have dedicated private client divisions. They don't just sell one brand; they place high-value, unusual, or heritage-listed homes with specialized domestic and international underwriters who understand complex reinstatement costs.

2. Direct Premium Insurers with High-Spec Tiers

If you prefer dealing directly rather than through a broker, look closely at the upper-tier or "premier" policies offered by major local insurers rather than their basic online-only packages:

  • Tower Insurance (Premium Cover): Tower’s premium tier offers expanded sub-limits (such as higher accommodation limits, substantial retaining wall coverage, and sustainability upgrades). However, you must carefully check if their maximum caps match the actual replacement cost of an architectural or unusual build.

  • State / AMI (IAG Group Premier lines): Major domestic brands handle high-value homes through specialized underwriting tiers rather than standard web forms. You will need to talk directly to an underwriter to ensure non-standard materials (e.g., rammed earth, specialized timber, historical stone) are accounted for correctly.

Key Factors to Discuss with a Provider

When approaching any of these insurers or a broker, keep these considerations front and center:

  • Full Replacement vs. Sum Insured: Ensure you aren't boxed into a rigid fixed-cap sum insured if your home's unique nature makes accurate cost-estimation difficult. Ask about "total replacement" or extended indemnity features.

  • Professional Valuation: For unusual or high-value homes, get a comprehensive residential insurance valuation from a registered professional valuer (such as CBRE New Zealand) rather than relying on standard online calculators, which fail on bespoke properties.

  • Heritage or Specialist Materials: If the home uses native timber, imported stone, or requires adherence to preservation guidelines, verify that the policy covers the actual inflated cost of like-for-like specialist craftsmanship.

To help narrow down which path makes the most sense, tell me:

  • Is the home an architectural modern build or a historical/heritage property?
  • Do you prefer dealing with a broker or going direct to an insurance company?
Ask anything

Captured 11 October 2026