Evidence · Home and contents insurance

Every question, every answer, every source

Explore all 372 home and contents insurance questions and the 1,476 answers saved on 11 October 2026. Read the original responses and download the tables behind the study’s comparisons, sources, sentiment and factual checks.

questions
372
answers saved, of 1488 planned
1476
consumer situations
12
named regions
16
AI platforms
4

01

Every question, with its answers

Each question went to the four AI platforms. All were collected with a New Zealand setting. Open a question to read every captured answer in full.

Showing 20 of 372 questions

02

The tables behind the study

Every figure on the study page comes from these tables. They are CSV files, which open in any spreadsheet.

  • Questions

    questions.csv

    One row per question, with its exact saved wording.

    Question ID, source references, question, consumer situation, named regions, question group and collection setting

  • Answers

    answers.csv

    One row per captured answer, with its full text.

    Answer ID, question ID, platform, collection setting, consumer situation, named regions and full answer

  • Sources by answer

    sources.csv

    One row per website recorded as a source of an answer.

    Answer ID, question ID, assistant, collection setting, website and publisher type

  • Checks against primary sources

    checks.csv

    One row per stated assertion checked, for one platform.

    Check, question and answer IDs, assistant, exact passage, verdict, primary-source finding, URL and date

  • Consumer recommendation coding

    consumer-recommendation-coding.csv

    One row per reviewed provider role in a consumer-selection answer.

    Answer ID, question ID, consumer, platform, provider, role, counted recommendation, exact passage and conditions

  • Consumer selection membership

    consumer-selection-membership.csv

    One row per answer in the matched consumer-selection comparison.

    Answer ID, question ID, consumer, platform, question group and full text; twelve home and twelve contents selection questions, with missing captures preserved

  • Ongoing support coding

    support-coding.csv

    One row per reviewed named-provider role in an eligible support answer.

    Answer ID, question ID, consumer, platform, provider, role, support-preference decision and exact passage

  • Ongoing support membership

    support-membership.csv

    One row per answer in the actual consumer-support group.

    Answer ID, question ID, consumer, platform, question group and full text; acquisition validation is excluded

  • Regional recommendation coding

    regional-recommendation-coding.csv

    One row per reviewed provider role in a region-named selection answer.

    Answer ID, question ID, named consumer region, platform, provider, recommendation decision and exact passage

  • Regional selection membership

    regional-selection-membership.csv

    One row per answer in the matched regional comparison.

    Answer ID, question ID, named consumer region, platform and equal-comparison membership; four home and three contents platform answers per region

  • Insurer sentiment

    insurer-sentiment.csv

    One row per unique saved claim about an insurer in a selection answer.

    Claim, question and answer IDs, insurer, saved stance, exact passage and original-answer offsets

  • Recorded source URLs

    source-urls.csv

    One row per recorded answer, website and URL association.

    Answer ID, question ID, platform, website, URL, source records and presence in the captured answer text

  • Matched consumer platform membership

    platform-membership.csv

    One row per answer in the identical-question platform comparison.

    Answer ID, question ID, product, consumer and platform; 22 identical questions per platform

  • Matched regional platform membership

    regional-platform-membership.csv

    One row per answer in the identical-question regional platform comparison.

    Answer ID, question ID, product, region and platform; 31 identical questions per platform

Use these tables to trace findings back to the original questions and answers. The full text of each answer is also on this page, under its question.

ChatGPT · New Zealand

We own expensive watches, artwork and jewellery. How should we value them for contents insurance?

For expensive watches, artwork and jewellery, I’d recommend getting professional valuations for the significant items, then listing them individually on your contents insurance where necessary. The key is to insure them for the amount it would actually cost to replace them, rather than simply using what you paid or what you think they might sell for.

In New Zealand, insurers often impose special limits on valuables, even when your overall contents sum insured is high. Those limits can leave you substantially underinsured after a burglary, fire or accidental loss. House & Contents Insurance: Sum Insured ExplainedContents Insurance Renewal Checklist

1. How to value each type of item

Watches

  • Obtain a valuation from a reputable watch specialist or suitably qualified valuer.
  • For discontinued or collectible watches, consider current prices for comparable examples, taking condition, rarity, provenance and original components into account.
  • Keep the model and serial numbers, purchase receipt, box, papers and service records.

Ask whether the valuation reflects the cost of buying an equivalent watch in today's market, rather than its trade-in or second-hand dealer purchase price.

Jewellery

  • Use a qualified jewellery valuer, ideally one experienced in insurance valuations.
  • For diamond and gemstone pieces, record the stone specifications, metal, craftsmanship, brand and any certificates.
  • Use the valuation to establish the current cost of replacing the piece with an equivalent item, including comparable stones and workmanship.

Inherited and antique jewellery can be particularly difficult to value accurately using the original purchase price alone.

Artwork

  • Obtain an appraisal from an art valuer or specialist familiar with the artist and market.
  • Document the artist, title, medium, dimensions, signature, provenance, authenticity and purchase history.
  • Clarify whether the valuation represents auction or resale value, retail replacement value, or another basis.

For a rare or irreplaceable work, discuss the appropriate valuation basis with your insurer; an ordinary retail replacement estimate may not be suitable.

2. Use the right insurance value

There are three different figures that are easy to confuse:

Value What it means
Market or resale value What you might receive if you sold the item today.
Replacement value What it would cost to replace the item with an equivalent one under the policy's terms.
Indemnity or present value What the item was worth immediately before the loss, potentially allowing for age, wear and depreciation.

For insurance purposes, don't automatically insure an item for its resale value. The correct basis depends on the policy and the nature of the item. For rare watches and artwork in particular, confirm in writing how a claim would be settled. InsuranceHow to get the best house and contents insurance

3. Make sure the items are specifically covered

Ask your insurer or broker whether each valuable needs to be listed as a specified item on your policy schedule. This is especially important for high-value watches, individual pieces of jewellery and significant artworks.

The limits vary considerably by insurer. For example, AA Insurance publishes standard contents limits of $5,000 for jewellery including watches per event and $10,000 for artwork per event, unless the relevant cover is adjusted or the item is specified. Other policies have different limits and conditions. What items do I need to specify on my contents policy?MAS Contents Insurance

Check these details carefully:

  • The individual limit: How much will be paid for each watch, ring or artwork?
  • The total limit: Is there a maximum payout for all jewellery or watches stolen in one incident?
  • Where the item is covered: Does cover apply at home, while being worn, when travelling within New Zealand, and overseas?
  • Accidental loss: Is losing a ring or watch covered, or only theft and accidental damage?
  • Security conditions: Are there requirements for safes, alarms or how items must be stored?
  • The basis of settlement: Will the insurer pay the agreed amount, arrange a replacement, or assess the value at the time of loss?

Don't assume that specifying an item automatically removes every other policy restriction. For example, NZI's published Distinction wording has a separate limit for jewellery and watches stolen in a single event, subject to stated exceptions. Distinction Contents Insurance / Policy wordingHome Comprehensive and

4. Keep a valuation and evidence register

I'd maintain one secure inventory for your entire collection.

Record for each item What to keep
Identification Brand, model, serial number or artist and title
Valuation Amount, valuation date, valuation basis and valuer
Ownership Receipt, invoice, inheritance or gift records
Supporting evidence Detailed photographs, certificates and provenance
Insurance Specified amount, policy details and renewal date

Store digital copies separately from the items themselves. Update valuations when the market changes materially, and ask your insurer how frequently it requires them to be refreshed.

5. My recommended approach

  1. Start with your most valuable pieces. Get current, item-specific valuations for the watches, jewellery and artworks where an inaccurate estimate would create a significant financial shortfall.
  2. Have your insurer confirm the amounts in writing. Make sure the values are accepted and the items appear correctly on your policy schedule.
  3. Review your total contents cover separately. Include ordinary household possessions as well as any valuables that your policy requires to be included in the general sum insured. Don't assume specified items are treated the same way by every insurer.
  4. Compare the wording, not just the premium. For a valuable collection, adequate theft, accidental loss and away-from-home cover may matter more than a small difference in annual cost.

The Insurance Council of New Zealand has a useful overview of contents insurance and sum insured, including the distinction between replacement and indemnity cover. House & Contents Insurance: Sum Insured ExplainedContents Insurance Renewal Checklist

One question that would help me tailor this

Are your watches, artwork and jewellery primarily collectible or investment-grade items (such as luxury mechanical watches, fine art and significant gemstone jewellery), or are they mainly high-value items bought new for personal use?

That distinction matters because the appropriate valuation method can differ substantially, especially for rare watches and artwork whose market value may have increased since purchase.

Ask anything

ChatGPT can make mistakes. Check important info.

Captured 11 October 2026

Gemini · New Zealand

We own expensive watches, artwork and jewellery. How should we value them for contents insurance?

Valuing high-end watches, artwork, and jewellery for contents insurance requires a different approach than standard household items (like furniture or electronics). Because standard policies impose strict payout caps on luxury goods, proper documentation is essential to ensure you are fully covered.


1. Understand Standard Policy Limits (The "Catch")

Most standard contents insurance policies in New Zealand include built-in limits for high-value categories. For example:

  • Jewellery and Watches: Many insurers cap total payouts for jewellery and watches combined at around $5,000 to $10,000 per event unless specified. Individual items may also have strict sub-limits.
  • Art and Antiques: Individual pieces or collections often exceed standard single-item limits (which can range from $2,000 to $5,000).

If your collection is worth more than these default thresholds, you must list them as "Specified Items" on your policy.


2. Step-by-Step Valuation Process

  • For Jewellery and High-End Watches:

    • Professional Valuation: Take your pieces to a certified jeweller or a specialist appraiser (such as members of the Jewellers and Watchmakers of New Zealand or independent certified valuers). They will provide a formal valuation certificate detailing the metal weight, gemstone grading, serial numbers (for watches), and replacement cost.
    • Replacement Value Basis: Ensure the valuation reflects replacement value (what it would cost to buy brand new or commission an equivalent piece today), rather than second-hand or melt-down value.
  • For Artwork:

    • Professional Art Appraiser: Hire an independent art valuer or auction house specialist (e.g., international or reputable local New Zealand auction houses) to appraise significant pieces.
    • Current Market/Replacement Value: Art values fluctuate based on artist demand and market trends. Keep valuations updated every 2 to 3 years. Retain certificates of authenticity, purchase receipts, and exhibition histories.

3. Key Best Practices for Your Insurance Schedule

  1. Specify High-Value Items Individually: Provide your insurer with the exact descriptions, serial numbers (for watches), photos, and the formal valuation certificates. They will be listed individually on your policy schedule with their agreed or insured values.
  2. Understand "Agreed Value" vs. "Indemnity/Replacement Value": Check whether your insurer offers agreed value for specified items or if they payout up to the specified sum insured based on proof of replacement cost at the time of loss.
  3. Keep Supporting Evidence Off-Site: Store digital copies of your valuation certificates, receipts, and clear, high-resolution photographs in cloud storage (or email them to yourself) so they cannot be destroyed or stolen alongside the physical items.
  4. Review Annually: Luxury watch markets, precious metal prices, and art valuations change frequently. Review and update your specified items list with your insurer every year.

Are your watches, art, and jewellery currently listed under a standard policy, or are you looking to set up a new policy with a specific insurer?

Ask Gemini

Gemini is AI and can make mistakes.

Captured 11 October 2026

AI Overviews · New Zealand

We own expensive watches, artwork and jewellery. How should we value them for contents insurance?

AI Overview

In New Zealand, standard contents insurance policies impose strict per-item limits on unspecified valuables —typically capping jewellery and watches between $1,000 and $3,000 per item , and total event maximums around $5,000 to $15,000. Works of art often carry separate sub-limits, sometimes up to $25,000 depending on your provider.

To protect expensive watches, artwork, and jewellery for their actual worth, you must explicitly list them as "specified items" on your policy schedule and back them up with professional appraisals.


Step 1: Identify What Needs to be "Specified"

Review your specific policy wording (e.g., Tower, AA Insurance, or Vero) to find your exact sub-limits. Any single item or collection that exceeds these dollar figures must be itemized individually.

Step 2: Choose the Correct Valuation Framework

NZ insurers handle claims based on two distinct valuation types. You need to confirm which one your policy uses:

Valuation Type What It Means Best For
Replacement Value The retail cost to buy a brand-new equivalent item today. Modern jewellery, luxury watches currently in production.
Indemnity / Market Value The second-hand retail value or current market rate, factoring in age and wear. Antique jewellery, fine artwork, rare or vintage watches.

Step 3: Hire Qualified New Zealand Appraisers

Insurers generally will not accept your personal estimate for high-value items.

  • Jewellery & Watches: Secure a comprehensive valuation report from a qualified jewellery valuer (such as a member of the Jewellery Valuers Society of New Zealand or a specialist lab like GemLab). These appraisals normally cost between $45 and $130 per piece.

  • Artwork: Obtain a formal written valuation from an art appraiser or registered auction house.

Step 4: Submit Certificates and Adjust Your Sum Insured

Provide the valuation certificates, detailed descriptions, serial numbers, and high-resolution photographs to your insurance company or broker.

  • Expect your premium to increase slightly to cover the extra risk.

  • Make sure your total policy Sum Insured is raised by the collective value of these items so you are not left underinsured overall.

Step 5: Update Appraisals Every 2 to 3 Years

The value of gold, precious stones, and luxury timepieces shifts constantly. New Zealand insurers typically require you to refresh your professional valuations every 2 to 3 years to ensure your coverage aligns with current market realities.


If you would like to map out your insurance strategy further, let me know:

  • Who your current insurance provider is (or if you are shopping around)

  • The approximate total value of the collection

  • Whether any items are vintage, bespoke, or highly rare

I can help you pinpoint the precise coverage terms you should look for.

Ask anything

Captured 11 October 2026

Google AI Mode · New Zealand

We own expensive watches, artwork and jewellery. How should we value them for contents insurance?

For expensive watches, artwork, and jewellery, standard contents insurance limits usually won't be enough. Most New Zealand insurers place single-item limits or specific category caps (e.g., standard limits often range between $2,000 and $5,000 per item or event unless specified).

Properly valuing and protecting these high-value assets involves several key steps:

  1. Obtain professional valuations: Hire a qualified, independent valuer in New Zealand who specializes in fine art, luxury watches, or jewellery. Ensure the valuation certificate details current replacement value (what it would cost to buy brand new or recreate today), not just what you originally paid.
  2. Review market fluctuations: Re-evaluate your art and jewellery every

22

2

to

33

3

years. Precious metals, high-end timepieces (like Rolex or Omega), and fine art can appreciate or fluctuate significantly in value. [AA New Zealand]
3. Specify high-value items: Contact your insurer to explicitly list ("specify") these valuable items on your policy rather than relying on general contents limits. Insurers like MAS or AA Insurance have distinct itemization thresholds (e.g., requiring specific listing for jewellery or art above certain dollar values).
4. Keep meticulous records: Store professional valuation certificates, original purchase receipts, close-up photos, and serial numbers in a secure digital space (like cloud storage). If an item is custom-made or vintage without a receipt, a detailed provenance and appraisal from a certified dealer is vital.
5. Understand the basis of settlement: Confirm whether your policy covers items on a "replacement value" (new-for-old) basis or agreed value, particularly for unique artwork or vintage watches that cannot simply be replaced off-the-shelf.

Would you like to share which insurance provider you are currently with or the approximate total value of these items? I can help you check what specific itemisation limits or extra documentation they might require.

Ask anything

Captured 11 October 2026